Crystal XI - SubTotal incorrect due to duplicate entries in report

Question

First note that I am not a programmer.  Is someone I can ask a question also using Frontrange Heat applications?  I am trying to select all tickets closed by certain individuals.  I've tried some stuff from forums, but i'm batting my head on this one as well.  Anyone out there that can help.
Example of what my spreadhseet looks like:
Group #1 Name:  CallLog.Closed by
Closed by:    John Smith        Sub-Total Tickets:  4
     00123456     closed         2012-01-03
     00123456     closed         2012-01-03
     00234567     closed         2012-01-02
     01255555     closed         2012-02-03
I want the total to come up with 3 instead of 4. 
Closed by:    Jane Smith       Sub-Total Tickets:  4
     00345345     closed        2012-01-16
     00256767     closed        2012-01-24
     00256767     closed        2012-01-24
     00256767     closed        2012-01-24
I want the total to come up with 2 instead of 4.
Total:    Should come up as 5 and not 8.

Answer 1

Hi,
Here's what you need to do:
Solution 1
1) Create a Running Total. In the Field to Summarize area insert the 'Number_Field'. The Type of Summary should be 'Distinct Count'. Evaluate for Each record and Reset to 'On Change of Group' and insert the Group Name field in here.
2) Place this Running Total in the Group Footer
3) Create a formula @add_RT and place this on the Group Footer
whileprintingrecords;
numbervar fin_tot := fin_tot + {#RTotal0};
4) Create this formula @disp_tot and place it on the Report Footer:
WhilePrintingRecords;
numbervar fin_tot;
Solution 2
1) Create this formula @array_accum and place it on the details section:
WhilePrintingRecords;
numbervar array arr;
numbervar j;
if not({Sheet1_.Number} in arr) then
    j := j + 1;
    redim preserve arr[j];
    arr[j] := {Sheet1_.Number};
2) Create this formula @reset and place it on the Group Header:
WhilePrintingRecords;
numbervar j :=0;
numbervar array arr := 0;
3) Create this formula @disp_group_total and place it on the Group Footer:
WhilePrintingRecords;
numbervar array arr;
numbervar fin_count;
fin_count := fin_count + ubound(arr);
ubound(arr);
4) Create this formula @disp_grand_total and place it on the Report Footer:
WhilePrintingRecords;
numbervar fin_count;
Please let me know how this goes!
-Abhilash