Crystal XI viewer does not install on XP desktop

We are upgrading from Crystal 8.5 to Crystal XI (not enterprise server). We need to provide the XI Crystal Viewer to the agency's desktop image lab to push it out to all desktops when our application is rolled out. Following the instructions in SAP Note 1218519, I tried to install the CRViewer on an XP SP2 desktop to test it, but it did not load and it appeared that nothing at all happened. I checked the system32 folder and the old crviewer was still there. I was an admin on the machine, logged in workstation only. The Crystal 8.5 viewer is already loaded on the machine. Is an installation log created somewhere I can look at to diagnose the problem? Is there any potential issue with installing the XI viewer on top of the 8.5 viewer? I tried to uninstall the 8.5 viewer, but that wasn't very successful, as the files still remained in the folders and in the registry. Do you have another suggestion for troubleshooting this problem?
Thanks

Hi Rebecca,
If you are locking the systems down then merge modules won't work either. You need permission to install and register activex controls etc. Right clicking on the inf and choosing install should work also. If the option is not available then it's because the user you are logged in under does not have permission.
Only option is to check with your build team and IT department and see if Microsoft has a way to distribute runtime files without user interaction. Check MS's site and search on deployment packages. I believe there is an option the IT department can do that when the user logs in it will run install packages, all you need is the cab file, or extract them to build your own. Using the standard MSM files has all the runtime included which is way more than you need.
Everything you need is in the CAB file.

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