CS6 will not update through Creative Cloud Desktop

Im having trouble getting any of my CS6 apps to update through the Creative Cloud desktop app. The CC apps seem to have installed correctly and to open without a problem, but the updates for CS6 just wont even download. I just get an "update failed" on each app. I'm running an iMac. I've looked around at other threads but couldn't find anything specific to this. I did follow the instructions for the OOBE file but that didnt seem to help either. Any help would be appreicated.

Anirudh-
Thank you for the feeback but that didnt seem to help either, I tried with a couple of the CS6 apps and I get this in the error log:
Extension Manager 6.0.5 Update
Installation failed. Error Code: U44M1P7
...it seems that its the extension manager that is the issue. Is there something specific i need to do to get that particular app to install correctly?

Similar Messages

CS6 apps not updating through creative cloud app

Notifed that I have bug fixes available for my CS 6 applications, the fixes fail to install, even though they look like they downloaded ok. Console messages not that clear about problem Mac OSX 10.8.5.
Steve

Here are a bunch of error messages. This is with the Photoshop CS 6 update. I don't have any idea why it is failing to find files to update/patch. I don't know if the error is with the Extension manager. I tried updating that to the latest but that update fails as well.
12/10/13 14:09:10:764 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/ru.lproj/MainMenu.nib")(Seq 18)
12/10/13 14:09:10:765 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/no.lproj/MainMenu.nib")(Seq 20)
12/10/13 14:09:10:765 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/zh_CN.lproj/InfoPlist.strings")(Seq 22)
12/10/13 14:09:17:163 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/ru.lproj/InfoPlist.strings")(Seq 29)
12/10/13 14:09:17:163 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/cs.lproj/MainMenu.nib")(Seq 30)
12/10/13 14:09:17:164 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/cs.lproj/InfoPlist.strings")(Seq 32)
12/10/13 14:09:17:164 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/hu.lproj/MainMenu.nib")(Seq 33)
12/10/13 14:09:17:164 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/tr.lproj/InfoPlist.strings")(Seq 35)
12/10/13 14:09:17:235 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/sv.lproj/InfoPlist.strings")(Seq 38)
12/10/13 14:09:17:633 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/ko.lproj/MainMenu.nib")(Seq 41)
12/10/13 14:09:17:783 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/zh_TW.lproj/Localizable.strings")(Seq 45)
12/10/13 14:09:17:795 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/zh_CN.lproj/Localizable.strings")(Seq 49)
12/10/13 14:09:17:795 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/zh_CN.lproj/MainMenu.nib")(Seq 51)
12/10/13 14:09:17:807 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/uk_UA.lproj/InfoPlist.strings")(Seq 54)
12/10/13 14:09:17:807 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/fi.lproj/MainMenu.nib")(Seq 55)
12/10/13 14:09:17:900 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/fi.lproj/InfoPlist.strings")(Seq 59)
12/10/13 14:09:17:969 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/uk_UA.lproj/MainMenu.nib")(Seq 62)
12/10/13 14:09:18:358 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/zh_TW.lproj/InfoPlist.strings")(Seq 80)
12/10/13 14:09:18:359 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/zh_TW.lproj/MainMenu.nib")(Seq 81)
12/10/13 14:09:18:359 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/tr.lproj/MainMenu.nib")(Seq 83)
12/10/13 14:09:18:445 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/da.lproj/InfoPlist.strings")(Seq 87)
12/10/13 14:09:18:479 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/pl.lproj/InfoPlist.strings")(Seq 90)
12/10/13 14:09:18:491 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/ko.lproj/InfoPlist.strings")(Seq 93)
12/10/13 14:09:18:491 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/sv.lproj/MainMenu.nib")(Seq 95)
12/10/13 14:09:18:492 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/pt.lproj/MainMenu.nib")(Seq 97)
12/10/13 14:09:18:503 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/ko.lproj/Localizable.strings")(Seq 101)
12/10/13 14:09:18:541 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/hu.lproj/InfoPlist.strings")(Seq 106)
12/10/13 14:09:19:609 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/da.lproj/MainMenu.nib")(Seq 113)
12/10/13 14:09:24:278 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/pt.lproj/InfoPlist.strings")(Seq 123)
12/10/13 14:09:24:291 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/no.lproj/InfoPlist.strings")(Seq 126)
12/10/13 14:09:24:345 | [ERROR] | | OOBE | DE | | | | 10658 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/pl.lproj/MainMenu.nib")(Seq 134)
12/10/13 14:09:29:156 | [ERROR] | | OOBE | DE | | | | 12822 | DF019: Unable to find the file to patch. Re-install the product & then apply the patch again. (Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/pl.lproj/MainMenu.nib")(Seq 13)
12/10/13 14:09:35:718 | [WARN] | | OOBE | DE | | | | 9192 | DW050: The following payload errors were found during install:
12/10/13 14:09:37:498 | [INFO] | | OOBE | DE | | | | 9192 | - 0 fatal error(s), 32 error(s)

BeHance Invite Will Not Update in Creative Cloud Menu App

I have the current version of Creative Cloud, and everyday when I power up my Mac, the same BeHance Invite appears and I reject it, but it will not go away. The request is from "Semih Turk" to join his Feedback Circle. I click to reject this invite and the notification in Creative Cloud goes away, but at the next startup, Creative Cloud shows the same notification to join Semih Turk's Feedback Circle. I have rejected this invite at least 10 times, and I am really tired of seeing the same notification everyday. I have changed my Adobe Creative Cloud preferences to stop receiving these invites and have also logged directly into BeHance and rejected it - BUT IT STILL APPEARS AS A CREATIVE CLOUD NOTIFICATION AT EVERY STARTUP.
NOTE: There is no active request from this person when I log into Behance.
Is this a bug in the CC Menu app? Why won't CC successfully update BeHance when I reject this invite?
I am going to report this bug with BeHance as well. Hopefully, BeHance and Creative Cloud will work together to figure out why this invite keeps appearing in Creative Cloud at startup, and why it will not go away.

Has no one still answered this? It has been almost an entire year since this was first reported. Collaboration invitation requests also do not go away, whether accepted or rejected, and keeps popping up regardless of which of my four computers I sign into.

Photoshop CS6 will not recognize my creative cloud serial number

application manger asks for a serial number, but when i enter the one on my account for my subscription it tells me its invalid. Mutliple calls to support are disconnected. Chat is a 45 minutes and counting...any suggestions as to how i might be able to use my lisenced software?

There are no serial numbers for Cloud apps. They're activated via your Adobe ID.
There should be a License This Software button when you launch the app.
http://forums.adobe.com/message/4397400

Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

Newly installed Acrobat will NOT open from Creative Cloud app on Desktop using Windows 7 Pro - what's the problem?

the cc desktop app is used to install and update cc programs (and a few other thinigs). but that does not include 'opening' the installed programs.
click your start button or your program files directory to find the acrobat executable to launch acrobat (and any of your other apps, adobe or otherwise).

Error A12E1 when I try to update the Creative Cloud desktop

I get an Error code: A12E1 when I try to update the Creative Cloud desktop on my Mac, OS 10.7.5. I tried creating a different user account but that made no difference. I uninstalled the Creative Cloud desktop app and downloaded a new one from the CC website. Same problem with an Error code: A12E6.
So how do we fix this?

Dear Mr. Wright,
I’ve encountered this A12E1 error EVERY time an update to CC Desktop has been required — that’s (5) times since August 2013. I contacted TS chat the first (4) times and each time I listened to them tell me that this was the LAST TIME I’d encounter this error. Each time, they put me through exactly the same process, delete exactly the same processes and folders, uninstall the CC application and reinstall it. This time, I skipped the tech support chat and did it myself: who needs to be lied to over and over again?
If you’re not going to eliminate this A12E1 error, at least put something together to automate the process, please?
The instructions for #3, reinstalling the CC desktop application (post #23 above) are inaccurate, at least for OS 10.7.5. Tip: the Mac has more than one OS in use, as does Windows.
P.S. I deeply resent being ignominiously FORCED to use CC apps with the worst GUIs ever (are your code gurus completely ignorant of the concepts of CLARITY and LEGIBILITY?), being FORCED to reconfigure (6) or (8) “upgraded” applications every few months because Adobe won’t support the previous version(s) for more than five minutes, being FORCED to sift through hundreds of forum posts and dozens of INACCURATE or non-existent so-called “support” pages (e.g., the link cited above) and being FORCED to watch hours of useless TV tutorials in order to find the one piece of information I need — EVERY TIME I need support — because Adobe is too lazy to write application- and version-specific manuals. You’ve backed us into that infamous circle of hell between a rock and a hard place instead of providing us with the stable, seamless suite of creative tools we were promised.
The bling and the glitz and the self-promotional “look at our wonderful new toys” videos just don’t fill the void, Adobe.
Unless you work for a company big enough to afford one of your outrageously expensive tech support plans, you’re out here fending for yourself on forums that never seem to get looked at by an Adobe employee. I spend more time solving Adobe-related problems than I do producing billable work. I’ve been a loyal, dues-paying, license-respecting Adobe customer since 1991; every year I paid the upgrade fees and was content to do so until Creative Suite offered the same upgrade deal to people with (1) outdated version of Photoshop that they offered to someone who’d paid the upgrades on (5) to (8) Adobe applications for (15) years. So much for loyalty and playing by the rules.
If you really want to help me, please find out why the Typekit support people haven’t answered the e-mail I sent them (2) days ago. And if Typekit won’t work with Dreamweaver CS6, then they ought to come out and say that instead of sending you to help pages that tell you how to use it with Dreamweaver CC. Thanks.

Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.

Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html. Error 213 indicates there was problem locating the update or an incorrect URL. The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

Hi, Jeff.
I'm not on a network and I didn't change anything on my secutiy setups, so I got in touch to the customer support. They checked my computer and found nothing wrong, so they uploded some log files to analyse the case. I'm waiting for a answer.
Thanks for the tips.

Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)

Hello, I trying to update Adobe Creative Cloud Desktop but there is an error after instalation (error code: 50)
Uninstalling and installing again - nothing change.

Hi slawek,
Please refer to the thread below where this issue has been discussed:
Error code 50
Regards,
Sheena

Dreamweaver CS6 will not update.

My Dreamweaver CS6 will not update even though the updater program claims success. I am trying to update to 12.3. My existing version is 12.0 Build 5861.
I noticed that user named
wpccdistancelearning
has had the same problem, but I have not noticed any solutions provided. I'm having the same problem as others with Dreamweaver saying that "Synchronization information can not be found... " Putting an edited file will not update on the web site server.

Like I mentioned, I'm not sure about version 12.3, but this post seems to have some info that might help you...
http://forums.adobe.com/thread/1283959
As for the Synchronization issue, are you just doing a normal Put (up arrow icon) or are you attempting a Synchronize (small circular arrows icon)?
Using an actual Put action shouldn't care about synchronization info and if it were missing you should have the option to Put anyway.

CS6 will NOT update

For some reason, my Photoshop CS6 will NOT update. I have a Mac Pro with Mountain Lion installed. I've tried uninstalling all of CS6 and reinstalling, to no avail. No matter what I do when checking for updates in Photoshop CS6 (13.0), it tells me there are no updates available. Any ideas on what may be wrong?
On the same note, I'm not getting notifications on Camera Raw Updates, either.

You can manually download and install updates until your problem is solved.
Dynamic Link Media Server 1.0.1 Update for Mac
Photoshop 13.0.1 Update for Mac
http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Macintosh
Camera Raw 7.2 Update for Mac
http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html#notconnected
Adobe Application Manager Update 6.2 (for CS5 & CS6) for Mac
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Bridge CS6 5.0.1 Update for Mac
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5449

Photoshop not visible through Creative Cloud?

I have a previous version of Photoshop C6 and bought a creative Cloud account to access current C6 content/updates. I do not see any other C6 installed on my Mac Mavericks 10.9.4 through Creative Cloud other then the previous installed C6! Am I simply duplicating the software? The reason I have purchased Creative Cloud subscription is to access new content also I have few issues with HDR toning and ruler for example which I can not rectify on my original version. What am I doing wrong with the Creative Cloud or worth just cancelling subscription? Your assistance will be appreciated?

Have you checked for program updates from within CS6, or checked the manual update page?
All updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

I get an errorcode 50, when trying to update my Creative Cloud desktop

What is wrong, when I constantly get the message:
Creative Cloud desktop was not updated (ErrorCode: 50)
I have the Creative Cloud installed on 2 computers as allowed..

Please try the steps in :
Creative Cloud Desktop update error A12E1 - getting really tired of this...
https://forums.adobe.com/message/6231724
Please let us know if it worked for you.
Regards
Rajshree

Photoshop not updating on creative cloud, and cannot find textures

hey I need help im trying to update photoshop on creative cloud on my alienware computer windows 8
it will not update it keeps saying retry or contact support I have tried a few times but it will not update
support cannot help with my enquire
also I cannot find textures and patterns in photoshop

What version of Photoshop and which update is failing? Update can be downloaded and installed manually some times. Whet error messages are you getting.
Photoshop: Basic Troubleshooting steps to fix most issues
Adobe - Photoshop : For Windows
All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools
All the Adobe CC Updates: The Direct Download Links for Windows | ProDesignTools

Uninstall Failed, Not listed in Creative Cloud Desktop App list

I keep trying to uninstall ANY and ALL of the Creative Cloud programs downloaded on my computer - Illustrator, InDesign, Photoshop, Premiere Pro - and I keep getting the message in the screen shot I've attached. This goes for the CC AND CC 2014 versions. I have them all. None are appearing in my Creative Cloud deskop app. It is saying I have no apps downloaded. Right now I am in the middle of installing all of the CC 2014 versions (even though the programs panel of my computer (Windows 7 64 bit) says all of these programs are already downloaded, screenshot included below also).
In fact, moments ago - today is 10/24 - my install of InDesign CC 2014 just completed yet my computer says it was installed on 10/6???? Yes, even after a reboot.
Please note: This morning I started by uninstalling the Creative Cloud Desktop App and then reinstalling it successfully.
AND YES, I have already tried the Cleaner Tool 5 times, so please DO NOT suggest that. It does not work. I've also rebooted my system several times.
There is no firewall on my computer. Virus checking is not blocking it either.
Any one else experiencing the same? I need this fixed yesterday. I haven't been able to work in 24 hours.
Please help!

I'm experiencing this same problem where I can't uninstall or install any CC products, and haven't found a resolution yet. The cleaner tool definitely doesn't help and I keep getting messages that the uninstall failed.

CS6 will not update through Creative Cloud Desktop

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