CSS keepalive failing but service UP!

I configured a service with a standard keepalive on a RMI server as follows:
service SEARCH_AUT_DIH_2
ip address 10.216.71.4
protocol tcp
port 2001
keepalive type tcp
active
The service is certainly up but the CSS consider it down. I think the proble is in the RMI protocol incorrectly responding to the three wau handshake.
CSS 11506
ver 5.20 build 5
Has anybody experienced the same problem?
Thanks in advance
Fausto

If "keepalive port xxxx" is not specified the CSS assumes the port specified for the service.
It is not mandatory to specify the keepalive port unless it is different from the one used for the service.

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      Sql Server 2008 R2   SQLEXPRESS           MSSQL10_50.SQLEXPRESS          Database Engine Services                
    1033                 Express Edition      10.50.1600.1    No        
      Sql Server 2008 R2                                                      
    Management Tools - Basic                 1033                 Express Edition     
    10.50.1600.1    No        
    Package properties:
      Description:                   SQL Server Database Services 2008 R2
      ProductName:                   SQL Server 2008 R2
      Type:                          RTM
      Version:                       10
      Installation location:         c:\c7ced2c86d6b9813b28186cc831c2054\x64\setup\
      Installation edition:          EXPRESS_ADVANCED
      Slipstream:                    True
      SP Level                       1
    User Input Settings:
      ACTION:                        Install
      ADDCURRENTUSERASSQLADMIN:      True
      AGTSVCACCOUNT:                 NT AUTHORITY\NETWORK SERVICE
      AGTSVCPASSWORD:                *****
      AGTSVCSTARTUPTYPE:             Disabled
      ASBACKUPDIR:                   Backup
      ASCOLLATION:                   Latin1_General_CI_AS
      ASCONFIGDIR:                   Config
      ASDATADIR:                     Data
      ASDOMAINGROUP:                 <empty>
      ASLOGDIR:                      Log
      ASPROVIDERMSOLAP:              1
      ASSVCACCOUNT:                  <empty>
      ASSVCPASSWORD:                 *****
      ASSVCSTARTUPTYPE:              Automatic
      ASSYSADMINACCOUNTS:            <empty>
      ASTEMPDIR:                     Temp
      BROWSERSVCSTARTUPTYPE:         Disabled
      CONFIGURATIONFILE:             
      CUSOURCE:                      
      ENABLERANU:                    True
      ENU:                           True
      ERRORREPORTING:                False
      FARMACCOUNT:                   <empty>
      FARMADMINPORT:                 0
      FARMPASSWORD:                  *****
      FEATURES:                      SQLENGINE,REPLICATION,FULLTEXT,RS,SSMS,SNAC_SDK,OCS
      FILESTREAMLEVEL:               0
      FILESTREAMSHARENAME:           <empty>
      FTSVCACCOUNT:                  NT AUTHORITY\LOCAL SERVICE
      FTSVCPASSWORD:                 *****
      HELP:                          False
      INDICATEPROGRESS:              False
      INSTALLSHAREDDIR:              c:\Program Files\Microsoft SQL Server\
      INSTALLSHAREDWOWDIR:           c:\Program Files (x86)\Microsoft SQL Server\
      INSTALLSQLDATADIR:             <empty>
      INSTANCEDIR:                   C:\Program Files\Microsoft SQL Server\
      INSTANCEID:                    aedt2bSQL
      INSTANCENAME:                  AEDT2BSQL
      ISSVCACCOUNT:                  NT AUTHORITY\NetworkService
      ISSVCPASSWORD:                 *****
      ISSVCSTARTUPTYPE:              Automatic
      NPENABLED:                     0
      PASSPHRASE:                    *****
      PCUSOURCE:                     c:\c7ced2c86d6b9813b28186cc831c2054\PCUSOURCE
      PID:                           *****
      QUIET:                         False
      QUIETSIMPLE:                   False
      ROLE:                          AllFeatures_WithDefaults
      RSINSTALLMODE:                 DefaultNativeMode
      RSSVCACCOUNT:                  NT AUTHORITY\NETWORK SERVICE
      RSSVCPASSWORD:                 *****
      RSSVCSTARTUPTYPE:              Automatic
      SAPWD:                         *****
      SECURITYMODE:                  SQL
      SQLBACKUPDIR:                  <empty>
      SQLCOLLATION:                  SQL_Latin1_General_CP1_CI_AS
      SQLSVCACCOUNT:                 NT AUTHORITY\NETWORK SERVICE
      SQLSVCPASSWORD:                *****
      SQLSVCSTARTUPTYPE:             Automatic
      SQLSYSADMINACCOUNTS:           BAH\568385
      SQLTEMPDBDIR:                  <empty>
      SQLTEMPDBLOGDIR:               <empty>
      SQLUSERDBDIR:                  <empty>
      SQLUSERDBLOGDIR:               <empty>
      SQMREPORTING:                  False
      TCPENABLED:                    0
      UIMODE:                        AutoAdvance
      X86:                           False
      Configuration file:            C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140206_091302\ConfigurationFile.ini
    Detailed results:
      Feature:                       Database Engine Services
      Status:                        Failed: see logs for details
      MSI status:                    Passed
      Configuration status:          Failed: see details below
      Configuration error code:      0xDC80C325
      Configuration error description: Access is denied
      Configuration log:             C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140206_091302\Detail.txt
      Feature:                       SQL Client Connectivity SDK
      Status:                        Passed
      MSI status:                    Passed
      Configuration status:          Passed
      Feature:                       SQL Server Replication
      Status:                        Failed: see logs for details
      MSI status:                    Passed
      Configuration status:          Failed: see details below
      Configuration error code:      0xDC80C325
      Configuration error description: Access is denied
      Configuration log:             C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140206_091302\Detail.txt
      Feature:                       Full-Text Search
      Status:                        Failed: see logs for details
      MSI status:                    Passed
      Configuration status:          Failed: see details below
      Configuration error code:      0xDC80C325
      Configuration error description: Access is denied
      Configuration log:             C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140206_091302\Detail.txt
      Feature:                       Reporting Services
      Status:                        Failed: see logs for details
      MSI status:                    Passed
      Configuration status:          Failed: see details below
      Configuration error code:      0xDC80C325
      Configuration error description: Access is denied
      Configuration log:             C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140206_091302\Detail.txt
      Feature:                       Management Tools - Basic
      Status:                        Passed
      MSI status:                    Passed
      Configuration status:          Passed
      Feature:                       Microsoft Sync Framework
      Status:                        Passed
      MSI status:                    Passed
      Configuration status:          Passed
    Rules with failures:
    Global rules:
    Scenario specific rules:
    Rules report file:               C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20140206_091302\SystemConfigurationCheck_Report.htm

    Hello,
    If you see error descriptioon it gives access denied so basically it is because of some access issue.I guess You must be using some domin account for installation make sure it is  added as local administrator also instead of using NT Authority network
    service  as SQL server service account use local system account .
    Below link would help
    http://serverfault.com/questions/212135/access-is-denied-error-installing-sql-server-2008-on-windows-7
    You can also browse to setup.exe file and RK on it and select run as administrator
    Please mark this reply as the answer or vote as helpful, as appropriate, to make it useful for other readers

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