Cube restructure & data lost issue

HI,
We got a serious issue in which some important data got lost and we don't know the reason of the issue. I will give the details:
# User was doing dimension building and cube restructure. First time he was successful. But second time while restructuring (it was a sparse restructure) he got below error:
Unable To Find Or Open [E:\Hyperion\products\Essbase\EssbaseServer\APP\NALNCH\AtLaunch\AtLaunch.otl]
Error code is 1019002
So the restructure process aborted. But that cube had a lock on that user's name.
# After that some other user ran some calculation on that cube (NALNCH). we have found out that next day from the log (User process was running at night).
# But in the morning user's raised a issue that they are not able to run the calculation as some flag data is not there.
# We have unlocked the outline and checked that some level's data is missing from the cube. Some data is present. But data is missing from specific levels for all the years. There is no calculation running which can clear data like that.
We have done below processes:
1. Validated the cube. Cube was working fine.
2. We have done a cube copy to test. Ran dense restructure on that copied cube. No improvement.
3. We have restarted services (EAS & Essbase).
4. We have exported all data, cleared the copied cube & imported that data. But still data was missing.
Now we are thinking to restore the cube from back up. But still we have no idea why that error happened and how data got lost.
Has anybody faced this kind of issue before? Please help
Edited by: user12509693 on Sep 23, 2012 10:49 AM

In addition to backup software you should confirm antivirus realtime scanning is disabled. If you are receiving the error some process has exclusive access to the outline while an Essvbase server is trying to gain exclusive access as well. That process is typically backup software, antivirus, or an orphaned Essbase server.
If it were an orphaned server that can be caused if the ESSBASE process went down or were killed before an app was shutdown properly.
By investigating all log files includimpng operating system as well as speaking to your IT teams about backup and AV you can usually determine root cause.
Regards,
John A. Booth
http://www.metavero.com

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