CUCM 9.1 Call Recording for analogue devices

Hi,
We are designing a CUCM 9.1 solution where Active Call Recording for analogue devices feature is required.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0100110.html
According the feautre list support it seems that is supported by the old ata 186 but not by the ata 187.
Then, how could we achieve this on a new deployment? Has anyone had the chance to deal with this?
Many thanks in advance. Thank you very much,
Francesc

This is a weak spot in the native Cisco solution portfolio. I'll try to give one option but hopefully others will chime in with something more clever.
The MediaSense product can record trunk-side from Cisco CUBE which allows for device-agnostic recording; however, that only works if you're not concerned about internal calls to/from the analog phones (i.e. just to/from the PSTN). Getting the last part seems to require old fashioned SPAN recording to a capture server of a third party. This can get dicey though because most of the third-party recording vendors manually decipher the SCCP packets to figure out the calling/called party information. Be sure to ask them whether SCCP- or MGCP-controlled gateways are supported.
Please remember to rate helpful responses and identify helpful or correct answers.

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Since you don't allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don't want documented, I am calling and I want this call recorded for future reference. I have been a long time fa

Since you don’t allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don’t want documented, I am calling and I want this call recorded for future reference.
I have been a long time faithful customer of vzw and although the past year I have been late on payments many times and really couldn’t afford your exorbitant prices for services lots of other companies offer sometimes three times cheaper than what you charge, I have hung in there trying my best to meet my obligations.
This month has been no exception. You don’t know the background; the whole story of people’s lives. I know you could care less because all you care about is the profit-the money that comes in.
I was told when I agreed to pay my bill on the third per the recorded message that I had 14 days to pay…you cut me off anyway. The phones are not the tissue; your suspending my service means I cannot work. I may lose my job…how do you justify that? In any case? The least you could do would be to keep 4986 on and cut the phones off. But no. You refuse to compromise and meet the basic needs of your customer. What does that say about your company? I tried to call back on three separate occasions to tell you I couldn’t pay because of unexpected expenses but couldn’t get out of the automated system…sadly couldn’t get to a real person which also speaks volumes to me.
All this tells me this is a company I don’t wish to be affiliated with any more. As soon as I can, I will discontinue service with you…I know you could care less. I will honor the remaining portion of the contract but that’s it. You don’t deserve my business. I am a good, hardworking person who, at the sacrifice of myself and my needs, always pays her bills…albeit late at times. I realize others tell you stories and lies to justify themselves. That’s not me. If you knew what I had been through the last 7 yrs you would marvel that I am still on my feet…don’t judge too quickly. You could be wrong…and in my eyes you are by doing this to me.
God will see us through this extremely scary time of that I have no doubt. No thanks to your company and lack of understanding and mercy. I am doing the best I can. Sadly you are not.
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Problem here is you admit you cannot afford the service.
And you want to blame Verizon for losing a job because you have no cell phone.
If your job depends on that phone I would pay it on time every time if you need a job to pay your bill.
No other service is going to treat you any different. And if you cannot afford Verizon's monthly invoice how are you going to afford new devices, activation fees, possible security deposits on any other cellular carrier? You can't.
Also if you made an arraignment to pay and then decide you cannot do so, why should Verizon extend you service or credit, or why is it you want to use the service and data and not pay for it as agreed.
Get a prepay phone. Its evident the cost is too high for you to afford on post pay.
Good Luck

CUCM 6.1.5 and CUCM 9.1 Call Recording CODEC Issue

I have a call recording issue where if the CODEC agreed between an MGCP gateway and the IP phone is G711 call recording fails as it looks for an MTP (there are subs running XCODE in the MRGs for the devices in this scenario). The traces seem to suggest that there is mismatch between the agreed DTMF.
When the call between the phone and the gateway is G729 then call recording works fine and doesn't request MT resource.
SIP traces show that the recorder (Verint Impact 360) responds with a SIP OK which contains options for PCMA, PCMU, and G729.
Call manager traces show that as soon as the INVITE is sent to the call recorder from the CUCM the request for MTP resource begins (i.e. before any media options are presented and even before the 100 TRYING is sent back)
The region setting between the phone and the gateways, in the failure scenario, is set to G711 and link loss type is low loss. On CUCM 9.1 Ive set a CODEC preference list which I have tried g711 as the preference and then also G729.
The region setting between the phone and the gateway regions towards the region the call recording SIP trunk is in allows max. G711.
The question is, why when the call is set up using G729 there is no requirement for an MTP on the call recorded leg whereas when the call is setup with G711 then the CUCM looks for MTP?

To answer your question we need to look at the traces , please attach both the traces here.
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My AD is configured with a non-registered name - let's say it's "home.acme.ca" and the DNS server is configured to host that zone. I also configured a 2nd zone in the DNS server called "myinf.acme.ca". They both run on a physical
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The DHCP server on my Cable Modem is configured to hand out 192.168.1.10 as the only DNS server to every device on my network. On my servers (with static IP addresses), 192.168.1.10 is configured as the only DNS server available for them.
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The "myfin.acme.ca" zone is populated with 'CNAME' records that point directly to the 'A' record in "home.acme.ca" - for example, I have a serve named s000abc123ww.home.acme.ca with an 'A' record providing an IP address of 192.168.1.20 and
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2 of my 6 machines can resolve the alias but not the real name of the server!
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I attempted to ping 's000abc123ww.home.acme.ca' AND 'webserver.myinf.acme.ca' on the following 6 computers. I used the fully qualified name in all cases.
4 of the below machines are able to resolve BOTH names. The other 2 can resolve the Alias but not the real name!
I don't understand how this is possible, but I would like to fix it...!!! Please help?
.10 - Server 2012 R2 (Physical) - Hosts Active Directory and DNS.
.20 - Server 2012 R2 (Virtual)   - Runs SQL Server
.21 - Server 2012 R2 (Virtual)   - Runs Apache
.22 - Server 2012 R2 (Virtual) -   Runs Apache. This is the device I am trying to ping (s000abc123ww)
.98 - Windows 7 (Physical)
.99 - Windows 7  (Virtual)
.21 (which is configured nearly identically to .20 and .22) can resolve and ping the Alias, but not the real name.
.98 can also resolve and ping the Alias, but not the real name.
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All of the Virtual Machines are running under Hyper-V on the .10 physical server.
All the devices are on the same subnet.
Thank in advance to anyone who can help me understand and correct this problem!
Jim

Hi,
CNAME resource records are recommended for use in the following scenarios:
• When a host that is specified in an A resource record in the
same zone needs to be renamed
• When a generic name for a well-known server, such as www, must resolve to a group of individual computers (each with individual A resource records) that provide the same
service, for example, a group of redundant Web servers
Therefore please try to create your CNNAM record in the same zone and try again.
The related KB:
Adding, Changing, and Deleting Resource Records
http://technet.microsoft.com/en-us/library/cc779020(v=ws.10).aspx
Hope this helps.
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i am having a iphone 5s which i am looking for a call recording app for voice calls..

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<Edited by Host>

Report the latest event (record) for a device

I could have sworn I had this one working before but for the life of me I cant remember how I did it and I cant seem to figure it out anew.
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select
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from db_table partition (pPname)
where
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select DISTINCT
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       and dt > sysdate - 5)
from table_name partition (pPName)
where
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order by device Asc;

Hi,
Salim's solution with
KEEP (DENSE_RANK FIRST ORDER BY dt)will show you the least recent event in the last 5 days.
If you want the most recent event, change "FIRST" to "LAST"
KEEP (DENSE_RANK LAST ORDER BY dt)or sort in DESCending order:
KEEP (DENSE_RANK FIRST ORDER BY dt DESC)If you want to display several columns from the most recent row, you'll have to use KEEP (DENSE_RANK ...) on each of them (except device).
In that case, you might find it easier to use an analytic function, such as ROW_NUMBER:
WITH     ranked_data AS
     SELECT     device, column_a, column_b, column_c
     ,     ROW_NUMBER () OVER ( PARTITION BY device
                               ORDER BY         dt     DESC
                       ) AS r_num
     FROM     your_table
     WHERE     LOWER (example)      LIKE '%example text%'
     AND     dt               > SYSDATE - 5
SELECT device, column_a, column_b, column_c
FROM     ranked_data
WHERE     r_num   = 1;

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Also see attached screenshot:
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hello Daniel,
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go to >>
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s it possible to record calls using Curve 8520? How?

No.
There could be a third party application that does this, I've not heard of it. But from within the native OS, no.
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Hi,
We are using Tenor gateways for running analogue devices (fax, cordless phones) through Lync 2013. It works fine on our standard dial plan which all end-users are on. However, for a business reason, we need to do restricted dialing on the cordless phones
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Hello,
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http://www.mylynclab.com/2013/04/microsoft-lync-facts-about-fax.html
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http://www.b4z.co.uk

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I am running CCM 6.1
We need to pull our call records for a certain ext. THe problem i am having is in CDR is I go to CDR/search/User extensions and search.
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Since this old post is being revived, I should mention that in recent versions (too lazy to research exact) of CUCM, the syntax has changed slighty, and the above given command no longer works.
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EDIT: In our very own forum member Will's blog, he states it was a change from 7x to 8x:
http://www.ucguerrilla.com/2012/03/cucm-sql-queries-installment-5.html
Anthony Holloway
Please use the star ratings to help drive great content to the top of searches.

Obtaining call records in CDR

I am running CCM 6.1
We need to pull our call records for a certain ext. THe problem i am having is in CDR is I go to CDR/search/User extensions and search.
It will only show 100 records and trunkcate the other. Now I need to pull 3 months worth and it would be to time consuming to do each day and copy it to a report.
I also attempted to goto device reports/gateway/detail and will puill ever 3 days the entire logs. This will put it in the PDF and allow me to search for that ext but its will not copy out of the PDF properly and I need to only show the ext I want.
Does anyone know a way I can get a detailed call report for only 1 ext that will not truncate the results? or another way I can access this.
In our older version of call manager (4.1) i was able to load sql and do a search on the DB and just copy the results out.

You could create a application with Visual Studio linked to the SQL DB of CCM.
Crystal Reports has the capabilities as well.
HTH, plz rate if so
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Hi Experts,
I have a query that is to have a call recording function on my blackburry curve 9220, which I feel this should come as basic feature on the smart phone, I did my homework on installing third party apps but still no luck.
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I am really unhappy with the service of blackberry.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Join our BBM Channels (Beta)
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Suggest me one good call recorder (either free or paid) which is beep free for 5230?

Try this for FREE before you buy..
http://www.getjar.com/mobile/1308/total-recall-mobile-call-recorder-for-nokia-5230/
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CUCM 9.1 Call Recording for analogue devices

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