Smart Wireless Headset pro won't start

Hi,
I have a Smart Wireless Headset pro, yestarday it powered it self off while I was listening to music, since then I can't power it on.
I've tryed to charge it, to hold down the power for few seconds.
Nothing works, it dead now.
Any one have an idia how to fix it?

Try these steps.
1 Make sure the headset is turned off.
2 Press and hold the power key for 15 seconds.
3. If nothing happens, put the charger in headset and do it again.
4. Hold the key until Factory reset? appears on the headset display.
3 Press the Next key or the Previous key to
select , then press the Select key.
If the problem still remains it sounds like it needs to be examined and fixed at an repair center. Contact your local support team for more info.
http://www.sonymobile.com/global-en/support/contact-us/contact-info/
- Community Manager Sony Xperia Support Forum
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Similar Messages

Smart Wireless Headset Pro connection to laptop

Good afternoon all,
I'm trying to connect my wireless headset to my business laptop...
But when connecting, windows (vista) wants to have drivers for the headset.
Now my question is: Where to get these drivers? Or is this even possible what I want?
Thanks!

There are no special drivers for Smart Wireless Headset pro, it uses standard Bluetooth drivers. Check that your Bluetooth stack is using the latest firmware version.
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Problems with Smart Wireless Headset Pro after upgrading my Xperia Sola to ICS

Just want to let the community, and Sony, know that since I "upgraded" my Xperia Sola to ICS, the Text to Speech on my Smart Wireless Headset Pro is not functioning. It used to work just fine when I had Gingerbread on my phone, but when I upgraded to ICS, the Text to Speech voice is not output on the headset, but on the phone, on the call speaker... Hope this bug gets fixed soon.
Maybe someone already knows of a solution?
Thanks in advance.

There is a new update available for the Smart Wireless headset pro, MW1 (0.1.C.0.3).
Which software version are you running your MW1 on?
If you don't have the latest I suggest that you use SUS to update your software.
http://www.sonymobile.com/gb/tools/update-service/
- Community Manager Sony Xperia Support Forum
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Any solutions for MW1 (not so)Smart Wireless Headset Pro errors?

These are the problems I have experienced so far and have not had any feedback from Sony as to how to fix them. Anyone got any suggestions apart from demanding a refund?
*This device doesn't work at all as an MP3 player as it is advertised to do. Adding music directly through USB and copying to the SD card does not work, even though the manual says this is possible. I tried adding albums to it using Sony's (almost useless) Media Go program and it shows all the songs and albums as being on the SD card (filling up about half of a 16GB SD card) but it takes a VERY LONG TIME to load into the music select menu.
*Once the device does finally get to the music select screen, you can only play the first song of any artist or album and then it stops dead. The skip next button just pauses that one song when you try pressing it. The only way to see the other songs is to scroll through the entire list of unsorted songs, which is of course a ridiculous way to play or categorise music, and then once it reaches the first song listed and you try to scroll backwards, the device resets itself!
*You are unable to create any playlists for the device, so it's a bit pointless even listing it in the menu.
*In addition, the Android Bluetooth (BT) call features hardly ever work. Even if it's paired with my Samsung Galaxy Note phone through BT and a call comes in, I can hear the call ringing and despite pressing the black button as the instructions say, nothing happens at all and I need to take the call on the phone instead. Using it with Viber to try to call, it cuts in and out in the middle of the call, switching between the phone's speaker and no sound at all. I had the MW600 before this product and at least that was able to do basic music playback with correct artist/song information (which this device does not do at all) and the bluetooth functions of the MW600 worked (which they don't on this piece of junk).
*If that wasn't enough, the text to speech function is sporadic in its operation at best, mostly non-functioning the majority of the time, for both gmail and text messages, even after installing the required apps from the Play market.
*The FM radio function is really a joke. You can't store any preset stations and then each time you start it up it always begins from 00.0mhz every time, not even remembering which frequency you used last time.
*How can this be called a "premium" device when it doesn't even support basic .mp3 playback, let alone common lossless filetypes like .flac?
*When I first turned the product on and paired it with my phone it said it was updating. Then when I looked up the Sony support website it shows a .bin update file with instructions to update. Is this the same update? I tried installing it exactly as the instructions said and there was absolutely no response from the device as to whether it updated or not. It is ridiculous to assume that posting an update file without a date or version number on a website will be of any use to users because how can we possibly determine which file is required? Regardless, no updates or firmware revisions have fixed any of the issues I have mentioned so far in this review.
I paid a lot of money for this device (especially compared to cheaper but similar products from other brands) because of the advertised premium features it should have come with and because I thought Sony was a reputable brand and I expect it at least to do the basic functions that it is claimed to. I assumed that perhaps it was just me that had a faulty device but after reading reviews on this and other sites as well as this I have found that it is the device itself which is seriously flawed.
For a brand that supposedly prides itself on high quality products, this is totally unacceptable from Sony.

I saw all your problems listed and quickly read it through looking for "I've tried to update". I clearly read it to fast. Sorry about that, my bad.
As for the "assumed answered" check the 2nd announcement on the main page on this forum for a detailed explanation to this.
The software version name/number isn't listed anywhere on the website but you can check this in the device itself. Back button > Settings > System info. The latest one is called 0.1.B.0.6.
Since you've already done the update and still are having problems I suggest you download Update Service. http://www.sonymobile.com/global-en/tools/update-service/
With this program you can redo the installation which hopefully solves your issues. If not, I'd suggest you take it back to the store.
What do you think about this forum? Let us know by doing this short survey.

Smart Wireless Headset Pro 0.1.C.0.3 malfunctioning

The headset upgraded correctly to 0.1.C.0.3 last month. It worked fine.
yesterday, while idle, I noticed the headset showing the animation on its screen that it was downloading new firmware (no prompts on phone or headset).
It did not turn on for a few hours after that. Eventually when it powered back on, I noticed the following:
- FM tuner seeks in increments of 0.1MHz, instead of auto tuning. Holding down the seek button no longer does anything. Only single press advances the frequency.
- The display never turns off (consequently the battery life is very poor now)
- Upon power on, the unit shows the rotating arrow animation and then offers "Factory Reset Yes/No"
If I say Yes, it reboots but the same thing happens.
- If I select Factory Reset from the System menu, the same thing happens
- The reset procedure (holding down power for 5-15 seconds) does not improve anything
- The unit is still showing 0.1.C.0.3 as the firmware version and the handset says I'm already on the latest version.
Is there anyway I can reflash 0.1.C.0.3?
Is there anyway I can perform a deeper reset?
The headset is unusable now because of the 2 hour battery life with the screen constantly on.
Thanks for any help.

You should be able to reinstall the headset firmware using SUS.
http://www.sonymobile.com/gb/tools/update-service/
Please let me know if you can't and/or if any problem remains.
- Community Manager Sony Xperia Support Forum
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If you want to get in touch with the local support team for your country please visit our contact page.

Smart Wireless Headset Pro MW1 - Software 0.1.E.1.5 Playbackproblem

The softwareversion 0.1.D.0.6 is the last where audio from my S3 is functional.
0.1.E.1.5 is the same like 0.1.E.1.4, sound stop from milliseconds up to seconds.
Luckywise it was possible to downgrade with the Sony Updateservice to 0.1.D.0.6 and not like it written somewhere in the forum that it is not possible.
I hope Sony provide for all user a file to download and downgrade to the old software up to the moment they have a working update out.
After downgrade playback is ok, really really rare a short break which is not really disturb.
With the MW600 no problems.
I have to say that I'm totally unlucky with this product because it is not cheap.
The first doesn't work and the second is, with the latest software, unusable.
Someone out with a S3 which work?
Any suggestions?
Solved!
Go to Solution.

We are working on this problem and it will be fixed in the next update.
- Official Sony Xperia Support Staff
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Wireless Headset Pro - Unable to set application settings

Just got my Wireless Headset Pro. Paired it to my Xperia Arc S (running ICS, all bog standard, not rooted). Prompted to Install Smart Wireless Headset Pro plugin for LiveWare Manager, installed OK. Click on Smart Wireless Headset Pro from LiveWare Manage, click 'Applications and Settings', click 'Applications.' I then choose each application in turn and click to install - Calendar Remider, Messaging etc (go to Google Play Store and click the 'Install' button). All Applications installed correctly. Click again on any application (e.g. Messaging - Smart Extras) to change settings and get taken back to the Google Play Store to install the app again! The only option in the Google Play Store is the 'Uninstall' button.
Even through I've installed all the smart extra applications, they are not being recognised as installed by the LiveWare Manager plugin. The status of each Application in the Wireless Headset Pro LiveWare Manager says 'Download and Install'. They are showing as installed to the phone memory under the phone Settings>>Apps.
I have tried restarted the phone and the Wireless Headset Pro several times. Also tried resetting the WHP and re-pairing. No difference.
Anyone else found this?

You could try to clear data for the LiveWare app. If that doesn't help I think that you will to try to repair your phone software via PC Companion.
http://www.sonymobile.com/gb/tools/pc-companion/
Let me know if this problem remains.
- Community Manager Sony Xperia Support Forum
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If you want to get in touch with the local support team for your country please visit our contact page.

My MacBook Pro won't start up. What do I do?

My MacBook Pro won't start up. What do I do?

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
     computer and after the chime press and hold down the OPTION key until the boot manager
     screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
     Reinstall the 10.9.3 update: OS X Mavericks 10.9.3 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.3 update: OS X Mavericks 10.9.3 Update (Combo).

I've updated to yosemite from Mavericks, but since i can't connect to the internet I used my time machine back up which was march 2013. Now my macbook pro won't start and ends with a prohibited ted sign. Any suggestions pls.

I've updated to yosemite from Mavericks, but since i can't connect to the internet I used my time machine back up which was march 2013. Now my macbook pro won't start and ends with a prohibted sign. Any suggestions pls.

Install or Reinstall Yosemite, Mavericks, Mountain Lion, or Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.

My MacBook pro won't start. It is frozen on the gray screen with the apple. Please help?

My MacBook pro won't start. It's stuck on the gray screen with the apple logo.

Reinstall OS X:
Reinstall Snow Leopard without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

My macbook pro won't start up. I get the white screen and the grey apple icon   the spinning wheel......and it doesn't change !

My macbook pro won't start up. I get the white screen and the grey apple icon   the spinning wheel......and it doesn't change !

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

I was messing around with .kext files in the MacintoshHD and now my MacBook Pro won't start up.

I was messing around with .kext files in the MacintoshHD and moved the system.kext and two others to my desktop and deleted the originals and now the MacBook Pro won't start up. All I get at start up is the apple icon then a bunch of text shows up part of which says Mac OS version: not yet set. then the apple icon turns into the power icon and tells me to turn off the computer. I've tried reinstalling from the install DVD by holding down option when powering on and selecting the install DVD and it just goes to a white screen with the apple icon and stays like that. I didn't have the disk utility on my Mac before this happened because I deleted it to make room on my computer a while ago so I'm not sure if that's why it won't load the install DVD but anyone who knows the solution to this with out going to get it repaired would be greatly appreciated. Thank you!

Never mind my dad just found the original install DVD and that worked. Before I was using an install disc that Apple sent me for another issue I was having, but thanks for replying so quickly and trying to help on this Thanksgiving day!!!

Hi! My MacBook Pro won't start! HELP !!!

Hi! My MacBook Pro won't start! I have tried everything I can think of like Safe Mode (doesn't work), Recovery (does not find Recovery Drive), Booting with OS Snow Leopard Cd (doesn't work)...
I have really no clue about what to do now... I paid quite a lot of money for this computer and am pretty short of money nowadays! Would like to repair with help rather than having to take it to Apple Store.
Has anyone had this same problem?
All I get is white screen + grey Apple and spinning grey disk... it's 100% frustrating! Any help would be more than welcome since I think i've tried EVERY SUGGESTION on this Support Center and Youtube videos...
This MBP is from 2011, runs on OS X 10.6.8
I tried booting with OS X Snow Leopard CD, it didn't work! (my cd player works! recognizes the Snow Leopard CD, but then never opens it... goes back forever to the with screen + apple and spinning disk)
I don't care about the content, it's OK if i lose all DATA... I just want to bring this Mac BACK TO LIFE!
When i run coomand on root# fsck -fy --> RESULT = my HD was checked and seems to be FINE!
Thanks

Please make a Genius Appointment and take it in for service.

Spilled liquid on MacBook Pro - won't start - any suggestions?

spilled liquid on MacBook Pro - won't start - any suggestions?

Thank you both for your responses! I watched a video on how to remove the hard drive - special tork(?) screwdriver and too many steps for me to feel confident about doing it myself, so I took the computer to an Apple Store - and thank God, the hard drive appeared undamaged - they are transferring the data to a new Macbook Pro. The loss of data was the scariest part, so I am breathing again!
The laptop was three years old, I was hoping for another year or so before upgrading, but such is life. I appreciate your upfront advice.

Sony MW1 Wireless Headset Pro is NOT working -- YOUTUBE

I have big problem with the MW1. I can't use a 32GB class 10 micro sd card. If more than 4GB, the device is lost.
Even if i use the 2GB micro sd, i can't read all song, if i try to play via artist or album, it shows maximum 2 songs and it does RESET Itself from time to time.
I can't stand this product anymore. I ve bought it 110 euros in France and 35 euros for the micro sd 32GB.
The MW1 is useless. It seems we all have the problem.
I confirm my firmware is the last 0.1.B.0.6
I do not use the radio...
It's now few days i'm reading this thread... Sony doesn't care, that's why i suggest we give SONY a deadline to allow us to use the Wireless Headset Pro as it should, otherwise i'll post Videos on youtube showing how this great product is working.
Reset, difference between your ad and the reality. Impossible to use Micro SD 32GB,, non stop reset, , player.album problem..
If like me, you feel really disappointed, you're welcome to do the same thing.
Sony, you have now 2 choices : Give us a full refund or make it work as advertised !!!

See my latest reply here.
http://talk.sonymobile.com/message/268808#268808
I also suggest that we keep the discussion in that thread.
- Community Manager Sony Xperia Support Forum
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Smart Wireless Headset pro won't start

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