CUIC Report Field Definitions

Hi Guys,
I am trying to find doco on report field definitions in CUIC….
Example, what exactly "Internal In Time", "External Out Time" & "Internal Out Time" actually mean???
Any help, much appreciated!!!
Cheers!

Hi James,
- internal in time means the length of an internal call received by the agent (internal means the call came directly to the agent's phone, it has not been routed by a routing script);
- external out time means the length of a call initiated by the agent off switch (the call goes beyond the horizon visible by the call routing system);
- internal out time means the length of a call initiated by the agent within the same switch (for example agent calls another agent directly).
So, if agent Alice calls agent Bob directly, the Internal Out Time is increased for Alice, and the Internal In Time is increased for Bob.
If agent Alice calls her grandmother in Australia, the External Out Time is increased for her.
You might want to take a look at these documents:
Reporting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted 8.5(3)
Database Schema Guide for Cisco Unified Contact Center Enterprise 8.5(1)
G.

Similar Messages

Unable to refresh report field definitions in CR XI

My report is using Java Bean class as datasource and the Java Bean class calls a report-specific Java program to return a result set.
In the Field Explorer, I can see the fields of the result set under Database Fields tree.
I modified the Java program to add a new field in the result set; went to Crystal Report Designer, clicked Database menu and selected Verify Database. The program ran without error but I did not see the new field in the Field Explorer.
Can anyone tell me how to refresh the report schema to show the field I added?
The temporary solution is to create a new rpt file, use the Java Bean class to call the modified program to populate the new field along with old ones. However, I am forced to redraw the report layout which is a real pain.
Can somebody help?

After modifying the Java program, have you recompiled your java file?
After recompiling you will need to restart the designer to see reflected changes.
Thanks,
Tej

Display Image on report through Field Definitions Only File.

Hi all,
I have a report where I work with Field Definitions Only files (ttx).
These files are mapped to classes in code behind (csharp).
In code behind I make lists of these classes. Each list is set as the datasource of a subreport.
This works great!
My new goal:
Now I tried adding a picture to my report.
In the TTX file I added a BLOB field.
In the code-behind class I added a System.Drawing.Image.
My actual problem:
The class gets filled with the image, but the image is NOT displayed on the report
Does anyone know why this is happening?
How can I fix this? (should I use another Type in my class for the picture?) (should I format the picture in the report? ....)
Kind regards,
Wim

Hi AG,
Thanks for your response.
This is my TTX field:
Signature BLOB
I can't see the image in the report because I create the image in code-behind.
I think the problem doesn't occur in CrystalReports but in the conversion from my StrokeCollection (I use an InkCanvas [WPF] to capture a signature) to a ByteArray.
I am already one step closer to the solution. You can't just assign an object of type Image to the BLOB field of the report but it has to be a Byte-Array.
The problem I am facing now is that the picture is black after a conversion. (I see this when I export to disk and open the file in MSPaint).
The good thing is that CR shows me a black image so I guess CR is doing its job!
Kind regards,
Wim

[UCCX] Create/Edit CUIC Report Definitions

Is the ability to create/edit cuic report definitions available with Enhanced or is that Premium only?

I found this - https://supportforums.cisco.com/thread/2222847
If I'm reading this correctly (which I very well might not be), it requires premium licensing. Maybe it'd be better for me to explain what I'm after since I might not even be on the right track.
I've created copies of a couple of stock inbound reports and am trying to add grouping by state (via calling party number npa/nxx). 99% of the inbound calls are apparently from 3 or 4 states, so I figured it'd be pretty easy to implement but I haven't come up with anything yet. Any ideas would be much appreciated.
thanks,
will

CUIC reporting: handled calls greater than answered calls

Hello,
We met the following problem in Cisco Cuic reporting 8.5.4 for cisco UCCE 8.5.3.
We use only the stock reports. In call type historical all fields we met a strange situation for a simple inbound script:
- the numbers of handled calls is greater than the number of answered calls. This is vey unusual because any call
is first answered and only after that is handled or not by the agent. So the handled condition supose to be first answered.
Any ideas? What could be the cause for additional handled calls?
Also we have problems between the number of handled calls in Agent Team historical all fields and the number of handled calls
in Call type historical all fields. Should not be the same number in both reports ?
The definitions for answered, handled, offered are very simple and they lack essential info in describing the situations
they treat. The whole documentation for enterprise misses many times essential info and the only source of real
info is others knowledge and experience.
Any help is wellcome.
Best regards,
Marius

Answered is incremented when the Agent picks up the call (or received the activity, in the case of EIM).
Handled is incremented when the call (or EIM activity) completes.
Handled will be incremented regardless of whether the call is transferred/conferenced/consulted or not.
As others have mentioned, Answered and Handled counts can be incremented during different intervals depending on the length of the call. The only way I can think of where that would be the case here would be if your agents are handling EIM activities... They could have 5 open emails in their inbox at the end of the day - these 5 open emails would be considered Answered, but not Handled.
If this isn't from non-voice activities, then perhaps you have some system issue causing the problem.
-Jameson

Sub report linking definition based on result, not on parameter value

Dear all,
I have created a report with CR 2008 SP6. The parameters from the referring BI query are period and customer. After the user enter parameter values, the report provides then Customer and product information.
I have add a sub report with additional information for product. I can transfer the parameter value (user input) for Customer to the sub report, but not for product, due to the fact that in the main report Product is not selected as parameter, but is a result set after the report is executed.
Is there a way to define in the Sub report linking exactly these result values of Product as new parameter for the sub report.
In the sub report linking definition I only see the possibility of defining the parameter as linking object, but not the report result set. See also the screenshot.
Any idea would be great. Best regards,
Stefanos from Munich/Germany

Hi Stefanos,
Where is the Subreport placed on the report?
Do you have a prompt in the Subreport for 'product'?
If yes, then here's open the 'Change Subreport Links' window > Move the Product field to the Pane on the right > From the drop down at the bottom left that says 'Subreport parameter field to use', choose the Product prompt.
If you don't have a prompt for product in the Subreport, then just move the Product field to the Pane on the right > From the drop down at the bottom right that says 'Select data in Subreport based on field', choose the Product field from the drop-down.
-Abhilash

CUIC reporting in UCCX 9

Dear Experts,
I have 2 issues with CUIC reporting.
the first issue is related to filter in the report. for example, for agent detail summary, I want to apply 2 filter, the first one is the agent name, the 2nd one is the call type (incoming, outgoing, ..etc ). it only apply the agent name and forget the call type. it apply only one filter.
how we can apply 2 filters or more ?
the 2nd issue is related to the custom report, I want to create a custom. the documentation said, you need to right click on the category or sub category and create a new one. unfortunately, I use the right click and nothing happened.
waiting your feedback.
Thanks in advance
Anas

Amer is referring to CUIC Premium, not CCX Premium. CUIC is a separate product also used with UCCE and comes in two editions. Cisco has packaged the CUIC Standard edition with CCX as it is primarly attempting to be an HRC replacement first. HRC only allowed one filter criteria as well.
CUIC Premium is not cheap for production use (just wait until you ask for a quote)! In the second situation the suggested workaround is to buy the non-production lab license of CUIC Premium, design the report definition there, then export and import it into the embedded CUIC instance. Don't forget you would also need to build a new stored procedure in Informix to go with the report. Alternatively, you could subcontract the report development to a partner who already has this in place.
Please remember to rate helpful responses and identify helpful or correct answers.

"[Microsoft][ODBC Microsoft Access Driver] Syntax error in field definition

I am creating a program in Java which has a Database reference application.The Database I am using is MS Access.But whenever I am trying to run the program from DOS Prompt(ie executing the program:java <program name>) I am unable to connenct to the database.The compiling of the program doesn't show any error(ie javac <program name>) The following error is displayed at the DOS Prompt:
"[Microsoft][ODBC Microsoft Access Driver] Syntax error in field definition."
Pls give me a detailed help report.If it is a Machine side problem do help me to solve it.Mine is a Compaq Presario Machine,OS:Windows 98,Database:MS Access(Office XP)
I request you to help me in this matter.Pls email ur responses to:
[email protected]
[email protected]

hi there
did u configure ur ODBC setting if no then try these steps
================== ODBC Settings ========================
step 1 : go to control panel
step 2 : ODBC Data Sources
step 3 : click UserDSN Tab
step 4 : click ADD Button , Select Microsoft Access Driver , Finish
step 5 : Give Datasource Name as "DATABASE_NAMEXXX" , no double quotes
step 6 : use Select and select Database_NAME.mdb from <INSTALL DIRECTORY>\DATABASE_NAME.mdb
click ok , ok finish
<INSTALL DIRECTORY> is where yr database is
=========================================================
then in yr program
URL for yr database
"jdbc:odbc:DATABASE_NAMEXXX" // as name in step 5
and Driver is
"sun.jdbc.odbc.JdbcOdbcDriver"
if u done all these steps then check yr spelling of table and tabel field in yr program
hope this works for u
regards
Satinderjit

CUIC Report - Queue Status

Dear Group
I am recently been started working with UCCE platform, for one of our client who is using CTI Desktop Client (V8.5) required to have
A field in the CTI screen about the number of calls currently queued or waiting in the queue
A CUIC report for the manager to show the status of the queue or no of calls waiting in the queue waiting to allocated to an agent
Please let me know the best way to achieve this
thanks in advance
Rajesh

The agents can click on the stats button of their CTIOS desktop and will see how many calls are in queue for the skill groups they are in. For CUIC, run a call type report and report on the call type right before the call enters the queue. This will give you the best and most accurate information about the queue.
david

2147189176 :Logon failed. Details:Could not open the field definition file

Dear All..
I get error message when i want to export my report to PDF, like this :
2147189176 :Logon failed. Details:Could not open the field definition file.
For information, i'm using database Oracle 10g, Crystal Report XI release 2, and Classic ASP as programming language.
Can you help me for resolve this problem?
Thanks for all.
Regards,
Yuni

Let's throw SP 6 for CR XI R2 at this first:
https://smpdl.sap-ag.de/~sapidp/012002523100015859952009E/crxir2win_sp6.exe
Next. The error indicates that the report is created off of TTX files. If the SP above does to help, please specify the type of connection used in the report. Also, the OS and is it 32 or 64 bit OS?
Ludek
Follow us on Twitter http://twitter.com/SAPCRNetSup

Scheduled CUIC Reports losing filtering criteria.

CUIC 10.01
ICM 9.0
We have a reoccurring issue where some scheduled reports fail with this message:
"SCHEDULED REPORT EXECUTION FAILED - DATA-PROCESSING-CENTER-ERROR"
When I access the report, the filtering criteria is missing. Once I define the criteria and save the report, it works again. This has happened to a few different scheduled reports and is not limited to one report type/definition.
Any ideas?
Thanks!

here you go:
https://software.cisco.com/download/special/release.html?config=7743258e122971fd6cfad709bbc2ce5a

Issue with SSRS Loading Report from Definition From Assembly

I am using SharePoint 2010. I created web-part where there is report viewer control. On the page load of the control. I am writing below codes to load report from definition. Web part is not giving any error but also not lading report. I tried to make physical
report file from my stream and I found that report is correct.
But I don't know what is missing.
protected void Page_Load(object sender, EventArgs e)
if (!IsPostBack)
Assembly assembly = Assembly.Load("Reports, Version=1.0.0.0, Culture=neutral, PublicKeyToken=f51c855eec632536");
Stream stream = assembly.GetManifestResourceStream("Reports.Reports.rdlc");
MemoryStream rdl = new MemoryStream();
CopyTo(stream, rdl);
rptInspectorPlan.Reset();
rptInspectorPlan.LocalReport.LoadReportDefinition(rdl);
rptInspectorPlan.LocalReport.DataSources.Clear();
rptInspectorPlan.LocalReport.DataSources.Add(new ReportDataSource("MyData", finalData(getInspectionPlan())));
rptInspectorPlan.LocalReport.Refresh();
protected DataTable getInspectionPlan()
DataTable dt = new DataTable();
DataTable dtCurrentUser = getCurrentUser();
using (SPSite site = new SPSite(getMarketSurveillanceURL()))
using (SPWeb web = site.OpenWeb())
SPList list = web.Lists.TryGetList("InspectionPlan");
SPQuery oQuery = new SPQuery();
string query = "<Where><Eq><FieldRef Name='Title'/><Value Type='Text'>" + dtCurrentUser.Rows[0]["ID"].ToString() + "</Value></Eq></Where>";//getCurrentUserID()
oQuery.Query = query;
dt = list.GetItems(oQuery).GetDataTable();
return dt;
protected string getMarketSurveillanceURL()
string URL = ConfigurationManager.AppSettings["MarketSurveillanceURL"].ToString();
return URL;
protected string getMainSiteURL()
string URL = ConfigurationManager.AppSettings["MainSiteURL"].ToString();
return URL;
protected DataTable getCurrentUser()
SPUser user = SPContext.Current.Web.CurrentUser;
DataTable currentUser = new DataTable();
using (SPSite site = new SPSite(getMarketSurveillanceURL()))
using (SPWeb web = site.OpenWeb())
SPList list = web.Lists.TryGetList("Inspector");
SPQuery oQuery = new SPQuery();
string query = "<Query><Where><Eq><FieldRef Name='LoginID'/><Value Type='Text'>" + user.LoginName + "</Value></Eq></Where></Query>";
oQuery.ViewFields = "<FieldRef Name='ID'/><FieldRef Name='Title'/>";
oQuery.Query = query;
currentUser = list.GetItems(oQuery).GetDataTable();
return currentUser;
protected DataTable finalData(DataTable inspectionPlan)
DataTable dt = inspectionPlan;
DataTable dtCurrentUser = getCurrentUser();
dt.Columns.Add("InspectorName");
dt.Columns.Add("ProductName");
dt.Columns.Add("CategoryName");
dt.Columns.Add("InspectionTypeName");
foreach (DataRow dr in dt.Rows)
if (dr["Title"].ToString() == dtCurrentUser.Rows[0]["ID"].ToString()) dr["InspectorName"] = dtCurrentUser.Rows[0]["Title"].ToString();
dr["ProductName"] = getProductName(dr["ProductID"].ToString());
dr["CategoryName"] = getCategoryName(dr["ProductID"].ToString());
switch (dr["InspectionType"].ToString())
case "0":
dr["InspectionTypeName"] = "Periodic";
break;
case "1":
dr["InspectionTypeName"] = "ComplainFollowup";
break;
dt.AcceptChanges();
return dt;
protected string getProductName(string id)
string productName = "";
DataTable dt = new DataTable();
using (SPSite site = new SPSite(getMarketSurveillanceURL()))
using (SPWeb web = site.OpenWeb())
SPList list = web.Lists.TryGetList("Product");
SPQuery oQuery = new SPQuery();
string query = "<Where><Eq><FieldRef Name='ID'/><Value Type='Text'>" + id + "</Value></Eq></Where>";//getCurrentUserID()
oQuery.ViewFields = "<FieldRef Name='ProductEN'/><FieldRef Name='ProductAr'/>";
oQuery.Query = query;
dt = list.GetItems(oQuery).GetDataTable();
foreach (DataRow dr in dt.Rows)
productName = dr["ProductEN"].ToString();
return productName;
protected string getCategoryName(string productID)
string categoryName = "", CategoryID = "";
DataTable dtCategory = new DataTable();
DataTable dtProduct = new DataTable();
using (SPSite site = new SPSite(getMarketSurveillanceURL()))
using (SPWeb web = site.OpenWeb())
SPList list = web.Lists.TryGetList("Product");
SPQuery oQuery = new SPQuery();
string query = "<Where><Eq><FieldRef Name='ID'/><Value Type='Counter'>" + productID + "</Value></Eq></Where>";
oQuery.ViewFields = "<FieldRef Name='CategoryID'/>";
oQuery.Query = query;
dtProduct = list.GetItems(oQuery).GetDataTable();
foreach (DataRow dr in dtProduct.Rows)
CategoryID = dr["CategoryID"].ToString();
using (SPSite site = new SPSite(getMainSiteURL()))
using (SPWeb web = site.OpenWeb())
SPList list = web.Lists.TryGetList("SAS_Categories");
SPQuery oQuery = new SPQuery();
string query = "<Where><Eq><FieldRef Name='ID'/><Value Type='Text'>" + CategoryID + "</Value></Eq></Where>";
oQuery.ViewFields = "<FieldRef Name='Category_Title_EN'/><FieldRef Name='Category_Title_Ar'/>";
oQuery.Query = query;
dtCategory = list.GetItems(oQuery).GetDataTable();
foreach (DataRow dr in dtCategory.Rows)
categoryName = dr["Category_Title_EN"].ToString();
return categoryName;
public static void CopyTo(Stream input, MemoryStream output)
byte[] buffer = new byte[16 * 1024]; // Fairly arbitrary size
int bytesRead;
while ((bytesRead = input.Read(buffer, 0, buffer.Length)) > 0)
output.Write(buffer, 0, bytesRead);

Have you found a solution to this issue? I am searching for the same.

Can You Use A Report Field Value In A Hyperlink?

I have a report field that I would like to be a link to another application. Making a report field a hyperlink to a web page was nice and simple. However, I was expecting to be able to use the value of the field in the hyperlink something like...<a href="http://mywebsite/controller?action=servlets.ReportAlertDetailListAction&key={AlertSearch.ALERT_KEY">http://mywebsite/controller?action=servlets.ReportAlertDetailListAction&key={AlertSearch.ALERT_KEY</a>}...where AlertSearch is the table name and ALERT_KEY is the field name. Is there a way to use a report field in a hyperlink? Would using a formula allow it to be dynamic? The goal is to have each row of the report link to a URL with a different parameter. I can see eventually redoing it as a drill down feature but the detail I need already exists in a separate application.Thanks,Ed

Hi Ed.
I believe the conditional formula that you would use (don't just type in the text box - press the button for the formula first).
"[http://mywebsite/controller?action=servlets.ReportAlertDetailListAction&key | http://mywebsite/controller?action=servlets.ReportAlertDetailListAction&key]=" + {AlertSearch.ALERT_KEY}
The key is toÂ use the conditional formula feature of the hyperlinkÂ feature.Â
Enjoy!Â
Â Â Â Â - Kathryn Webster (Report Design Consultant)
Â Â Â Â Â Â Â Â Â Â Kat's News: http://diamond.businessobjects.com/blog/279

Code for reports field

Hello,
In Administration -> Setup -> Business Partners -> Countries there is a field called 'Code for Reports'. Does anyone know what this field is for? I thought it was for possibly putting in a different variation of the country code, e.g UK instead of GB to be displayed on printouts however it is not being displayed when i print preview/print.
Any advice is appreciated.
Many thanks,
Kate

Hi Gordon,
I've tried displaying code on the print layout too but this does not get pulled through either. I would like to use the 'code for reports' field to display 'UAE' instead of 'AE'. 'AE' is the default country code for United Arab Emirates which cannot be changed however the users would like to see 'UAE' instead.
Kind regards,
Kate

Multiple report fields from single physical column.

Hi Experts,
I have a physical table like below. Multiple records for a single customer id. The no of Address_type may increase in future.
Customer_id     Address_Type         Address
101                  Primary                   abcdefgh
101                  Secondary               234oij3mb4
101                  Billing                      mdmnweoij4
102................etc.
My Requirement on OBIEE is to display report as below.
Customer_ID, Primary_Address, Secondary_Address, Billing_Address.
101                 abcdefgh            234oij3mb4               mdmnweoij4
Multiple report fields ( Primary_Address, Secondary_Address, Billing_Address ) are derived from same physical column ADDRESS.
I tried to duplicate the Address column on the report thrice and added conditions like Address_Type = Primary/Secondary/Billing for those three fields respectively.
But only of the field is getting correct data and rest of duplicate columns are null.
Tried FILTER function on OBI Answers, but the function fails saying it should be used only on measures.
Thought the alternative would be to define multiple logical columns at BMM layer. Created multiple alias for same table at physical layer and correspondingly created LTS for each on a single logical table. Defined Fragmentation/Where conditions.
LTS1 - Address_Type = PRIMARY
LTS2 - Address_Type - SECONDARY
LTS3 - Address_Type - BILLING
Created multiple logical columns from each LTS like Primary_Address, Secondary_Address, Billing_Address from LTS1, LTS2, LTS3 respectively.
This time, am getting data for all the fields on the report but getting cartesian result.
Can someone guide me whether my approach is correct or any other alternate best approach to achieve the desired result.
Note: I have the data Address on multiple physical rows for a customer, rather Not in a single row. which is causing me problem.
Thanks...
Ramchand.

Hi Srini VEERAVALLI,
I have lot many other fields in the same report coming from other tables.
Does the Pivot table option for above mentioned Address fields affect other columns?
If Yes, Can there be any other alternative? Am thinking of Opaque View at Physical layer to bring all Addresses on a single row.
Thanks...
Ramchand.

CUIC Report Field Definitions

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