CUIC REPORT for 8.5

Dear Team
Is there any way to get the SQL Queries for UCCE 8.5 and run it from Sql Server ,
also how we can get a report to calculate abandoned calls with percentage. Please advise
we are face data calculation issue with exiting CUIC ?!!

Hi,
you can find the report templates for CUIC here:
http://www.cisco.com/en/US/partner/products/ps9755/products_user_guide_list.html
The referenced database schemas are here:
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_technical_reference_list.html
First, find your report template, then look up the referenced tables and columns in the schema guide.
G.

Similar Messages

CUIC report for the Call transferred.

Hello,
I am looking for CUIC report for the number of calls transfered by an agent. Below is the query that works fine in SQL, but i am unable to generate a CUIC report on this.
select AgentPeripheralNumber,count(*) from t_Termination_Call_Detail where
where DateTime between '02 Aug 2013 00:00' and '18 Sep 2013 23:59'
and
ICRCallKey in (select ICRCallKeyParent from t_Termination_Call_Detail
where DateTime between '02 Aug 2013 00:00' and '18 Sep 2013 23:59'
and CED='2345')
group by AgentPeripheralNumber
Regards,
Sandeep

Try querying "Termination_Call_Detail" instead of "t_Termination_Call_Detail".
Check out the CallDetailReport.xml report available here:
http://developer.cisco.com/web/ccr/documentation
That should be a good starting point for you.
-Jameson

CUIC report for agent detail

Hi All,
I would like to have the cuic report / sql query for the agent detail. template i have attached here, if anyone has kindly share, or just help me achieve this.
with Regards,
Manivannan

What is the exact name of the report you're looking for?
david

CUIC Report - Queue Status

Dear Group
I am recently been started working with UCCE platform, for one of our client who is using CTI Desktop Client (V8.5) required to have
A field in the CTI screen about the number of calls currently queued or waiting in the queue
A CUIC report for the manager to show the status of the queue or no of calls waiting in the queue waiting to allocated to an agent
Please let me know the best way to achieve this
thanks in advance
Rajesh

The agents can click on the stats button of their CTIOS desktop and will see how many calls are in queue for the skill groups they are in. For CUIC, run a call type report and report on the call type right before the call enters the queue. This will give you the best and most accurate information about the queue.
david

CUIC Custom Report for Business Hours for Weekdays Only

Customer wants a UCCX custom report which we are building with CUIC Premium. The one criteria we are having issue with deals with the ability to selects days of the week BUT only with specific hours of the day for each of the days selected. So customer want to be able to run the report for Monday to Friday but from 8AM to 5PM for each of those days, so essentially during business hours only. The built in Absolute Date Range does not work because that would run the report starting Monday at 8AM until Friday at 5PM.
Thanks,
Dan

dicharville,
Our 3rd party solution lets you produce historical reports by "shifts" by each day. In your case each day agents having the shift of 8 - 5. Let me know if you would like to discuss in detail how our solution can accomplish this and more.
Thanks,
Ron Reif / [email protected]
651-635-2822

CUIC reporting in UCCX 9

Dear Experts,
I have 2 issues with CUIC reporting.
the first issue is related to filter in the report. for example, for agent detail summary, I want to apply 2 filter, the first one is the agent name, the 2nd one is the call type (incoming, outgoing, ..etc ). it only apply the agent name and forget the call type. it apply only one filter.
how we can apply 2 filters or more ?
the 2nd issue is related to the custom report, I want to create a custom. the documentation said, you need to right click on the category or sub category and create a new one. unfortunately, I use the right click and nothing happened.
waiting your feedback.
Thanks in advance
Anas

Amer is referring to CUIC Premium, not CCX Premium. CUIC is a separate product also used with UCCE and comes in two editions. Cisco has packaged the CUIC Standard edition with CCX as it is primarly attempting to be an HRC replacement first. HRC only allowed one filter criteria as well.
CUIC Premium is not cheap for production use (just wait until you ask for a quote)! In the second situation the suggested workaround is to buy the non-production lab license of CUIC Premium, design the report definition there, then export and import it into the embedded CUIC instance. Don't forget you would also need to build a new stored procedure in Informix to go with the report. Alternatively, you could subcontract the report development to a partner who already has this in place.
Please remember to rate helpful responses and identify helpful or correct answers.

CUIC reporting: handled calls greater than answered calls

Hello,
We met the following problem in Cisco Cuic reporting 8.5.4 for cisco UCCE 8.5.3.
We use only the stock reports. In call type historical all fields we met a strange situation for a simple inbound script:
- the numbers of handled calls is greater than the number of answered calls. This is vey unusual because any call
is first answered and only after that is handled or not by the agent. So the handled condition supose to be first answered.
Any ideas? What could be the cause for additional handled calls?
Also we have problems between the number of handled calls in Agent Team historical all fields and the number of handled calls
in Call type historical all fields. Should not be the same number in both reports ?
The definitions for answered, handled, offered are very simple and they lack essential info in describing the situations
they treat. The whole documentation for enterprise misses many times essential info and the only source of real
info is others knowledge and experience.
Any help is wellcome.
Best regards,
Marius

Answered is incremented when the Agent picks up the call (or received the activity, in the case of EIM).
Handled is incremented when the call (or EIM activity) completes.
Handled will be incremented regardless of whether the call is transferred/conferenced/consulted or not.
As others have mentioned, Answered and Handled counts can be incremented during different intervals depending on the length of the call. The only way I can think of where that would be the case here would be if your agents are handling EIM activities... They could have 5 open emails in their inbox at the end of the day - these 5 open emails would be considered Answered, but not Handled.
If this isn't from non-voice activities, then perhaps you have some system issue causing the problem.
-Jameson

[UCCX] Create/Edit CUIC Report Definitions

Is the ability to create/edit cuic report definitions available with Enhanced or is that Premium only?

I found this - https://supportforums.cisco.com/thread/2222847
If I'm reading this correctly (which I very well might not be), it requires premium licensing. Maybe it'd be better for me to explain what I'm after since I might not even be on the right track.
I've created copies of a couple of stock inbound reports and am trying to add grouping by state (via calling party number npa/nxx). 99% of the inbound calls are apparently from 3 or 4 states, so I figured it'd be pretty easy to implement but I haven't come up with anything yet. Any ideas would be much appreciated.
thanks,
will

Report for Qty Contract and Value Contract with PO release exceeding limits

Hi All,
Is there a std report in SAP that the users can use to view Qty and Val Contracts that has exceed in Qty (in case of Qty Contracts) or Val (in case of Val Contracts) ?
Thanks in advance!

hi Duke,
If thinking logically, then there is no report for the same..this may be because you enter the qty or value limits in the contract doc itself....So, when you make the PO for the same, and if the qty or value exceeds the system automatically provides the message..stating that the qty or value has exceeded....
So, there is no report for the same...
Hope it helps...
Regards
Priyanka.P

PS report for Actual and commitment Balance

Dear experts,
Is there any report in PS where i can see list of projects has actual balance and commitment balance?
Note: I want to see only the balance of actual cost ( which is not settled) and commitment balance (Open PO, PR etc..)
Regard
Vetrivelan

Hi,
For commitment- CJI5
actual - CJI3 with correct layout as per you requirement.
also try S_ALR_87013558 report & go to line item report for detail actuals(& you have to change the layout accordingly) & commitment.
hope this would help you...
regards,
SL

Simulair report for FBL5N and FBL1N for new general ledger on segment level

We are working with segments in new G/L ledger. We want to run a open item report where we can combine customers and vendors by segment. The vendors and customers are linked in the master data. In the "old" reports FBL5N and FBL1N you can do this but not by segment.I found the following report on segment level:
- S_PCO_36000218 - Receivables: Segment
- S_PCO_36000219 - Payables: Segment
What I'm missing is to run 1 report for Customers and vendors. What I'm missing to is that there are only some fields available on line item level. (I like to have invoice number, documentype,.......)
Is there a standard report for this in new genaral leger?
Is it possible to ad additional field to th list viewer.

What is this user license type? All financial transactions need professional license.
Thanks,
Gordon

How to create a report for open sales orde documents which are not invoiced

Hi Experts this is urgent,
+pls give the Logic for document flow+
My requirement is create a report for sales orders which are not invoiced using the following table.
VBAK : sales order header
VBAP : sales order item
VBFA : sales document flow
VBUK for processing status
KOMV for duties value and sales order value
LIKP : delivery not header
LIPS :delivery note item
For information : In the header level the processing Status is indicated in the table VBUK field LFSTK for one sales order number. A,B , C are the possible entries.
Case A : When a sales order is invoiced we can display information on the header status :
Overall status : Completed and display a invoice number in the document flow. When the items of the sales orders are invoiced the process status is the following : Overall status Completed
Delivery status Fully delivered
Case B : An open sales order not delivered and not invoiced will have overall status : Open on the header and item level and will not have subsequent documents.
Case C :
When the items for the sales order are delivered but not invoiced the status will be u201Cfully deliveredu201D
And the subsequent documents will be delivery notes and good issue if the delivery note is issued.
With regards
ravi
Edited by: ravik ravik on Jun 25, 2008 3:29 PM

Hello Ravi,
U neednot develop any report..
there is std report with txn V.02
or copy this and make necessary changes.
Reward, if helpful.
Rgds,
Raghu.

Aging report for Open Invoice

Hi All,
I need to develop an Aging report for open invoice, there is no indication for open invoice or close invoice since we are using customise DS and DS from third party system. only one key flag we have is clearing date. so kindly let me know how to write the logic for this requirement.. can I use Customer exit for this? I have an Idea to do like
first logic is
*If Clearing date = blank than invoice is = open (by using of this logic we can get all open invoice).
second logic
total number of invoice = current date - document date.
but I do not know how to implement this logic in BEx hnece kinnly advice me whether this logic can be work or suggest with different solution ples..
Regards,

hi,
You can check few default PO reports wid proper paramater in it
or
Can check table EKBE
or
Check PO history in the PO doc
Or
Check the ME80FN
Regards
Priyanka.P

Report for material with sloc,qty available, and production order

hi friends, i need advice on getting this report for material with qty and specific sloc with the corresponding Prodn order numbers. in mb51 i could get all these details except the prodn order no. could you advice me please?

to make sure you know how to do this.
In the material document list, hit "Ctrl+F8" on your keyboard.
A window will pop up. Click on the button position and look for "order" in the list of available fields. That should do it.
Rgds.

Report for Comparison of Material Qty

Hi All,
I need to Develop an Interactive report for Comparison of Material Qty. ordered through Purchase requisition, ordered material through PO and corresponding Material Receipt report.
Can Someone Give a brief description about this & fields tcode & tables regarding this report.A sample code would be much appreciated.
Thanks & regards,
Ravi S

To get the material number combined with the PO text you will need the help of an ABAP programmer. The programmer can create a report for you using the function module READ_TEXT in the function group STXD. The tables to use are:
STXH - STXD SAPscript text file header
STXL - STXD SAPscript text file lines
The selection screen should have at least the following:
OBJECT - STXH-TDOBJECT
NAME - STXH-TDNAME
LANGUAGE - STXH-TDSPRAS
TEXTID - STXH-TDID
You find the information for these fields by going to the PO text entry screen and displaying the header information under Goto -> Header. For materials, the object is MATERIAL, the name is "material number", the language is "EN", and the text ID is BEST. You can use this program to get long text in lots of places like information records, purchase order texts, etc.
Hope this helps.

CUIC REPORT for 8.5

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