CUIC report for agent detail

Hi All,
I would like to have the cuic report / sql query for the agent detail. template i have attached here, if anyone has kindly share, or just help me achieve this.
with Regards,
Manivannan

What is the exact name of the report you're looking for?
david

Similar Messages

CUIC report for the Call transferred.

Hello,
I am looking for CUIC report for the number of calls transfered by an agent. Below is the query that works fine in SQL, but i am unable to generate a CUIC report on this.
select AgentPeripheralNumber,count(*) from t_Termination_Call_Detail where
where DateTime between '02 Aug 2013 00:00' and '18 Sep 2013 23:59'
and
ICRCallKey in (select ICRCallKeyParent from t_Termination_Call_Detail
where DateTime between '02 Aug 2013 00:00' and '18 Sep 2013 23:59'
and CED='2345')
group by AgentPeripheralNumber
Regards,
Sandeep

Try querying "Termination_Call_Detail" instead of "t_Termination_Call_Detail".
Check out the CallDetailReport.xml report available here:
http://developer.cisco.com/web/ccr/documentation
That should be a good starting point for you.
-Jameson

Alv Report for invoice details

Dear All,
             I need to develop one alv report for following details. i developed coding for this requirment but i am getting some error.kindley help me to how to move data from different internal table to final internal table. I used LOOP AT and READ Statement even i didn't get any output.
kindley help me out.
TYPES: BEGIN OF XT_TAB,
         LIFNR LIKE LFA1-LIFNR,
         NAME1 LIKE LFA1-NAME1,
         STCD1 LIKE LFA1-STCD1,
         STCD2 LIKE LFA1-STCD2,
         STCD3 LIKE LFA1-STCD3,
         STCD4 LIKE LFA1-STCD4,
       END OF XT_TAB.
TYPES: BEGIN OF YT_TAB,
        BUKRS LIKE BSEG-BUKRS,
        BELNR LIKE BSEG-BELNR,
        BUZEI LIKE BSEG-BUZEI,
        LIFNR LIKE BSEG-LIFNR,
        GJAHR LIKE BSEG-GJAHR,
       END OF YT_TAB.
TYPES: BEGIN OF ZT_TAB,
        LIFNR LIKE LFA1-LIFNR,
        NAME1 LIKE LFA1-NAME1,
        STCD2 LIKE LFA1-STCD2,
        BELNR LIKE BSEG-BELNR,
        BUZEI LIKE BSEG-BUZEI,
        GJAHR LIKE BSEG-GJAHR,
       END OF ZT_TAB.
       I N T E R N A L   T A B L E   D E C L A R A T I O N S         *
*-----Internal table to store data
DATA: ITAB1   TYPE STANDARD TABLE OF XT_TAB INITIAL SIZE 0,
      WA_TAB1 TYPE XT_TAB.
DATA: ITAB2   TYPE STANDARD TABLE OF YT_TAB INITIAL SIZE 0,
      WA_TAB2 TYPE YT_TAB.
DATA:   ITAB TYPE STANDARD TABLE OF ZT_TAB WITH HEADER LINE,
        WA_ITAB TYPE ZT_TAB,
        ITAB_FINAL2 TYPE STANDARD TABLE OF ZT_TAB.
DATA: ITAB_TEMP1 TYPE STANDARD TABLE OF ZT_TAB WITH HEADER LINE.
                Selection Screen Declarations                        *
SELECTION-SCREEN BEGIN OF BLOCK bk1 WITH FRAME TITLE text-001.
SELECTION-SCREEN SKIP.
SELECTION-SCREEN begin OF LINE.
SELECTION-SCREEN COMMENT (23) text-003 FOR FIELD P_LIFNR.
PARAMETERS P_LIFNR LIKE LFA1-LIFNR OBLIGATORY.
SELECTION-SCREEN END OF LINE.
SELECTION-SCREEN SKIP.
SELECTION-SCREEN END OF BLOCK bk1.
START-OF-SELECTION.
      PERFORM XTRACT_DATA.
END-OF-SELECTION.
*-----Filling the Output table
PERFORM populate_main_table.
      PERFORM BUILD_FIELDCATALOG.
     PERFORM SORTING.
      PERFORM BUILD_LAYOUT.
      PERFORM BUILD_ALV_GRID_DISPLAY.
     Form XTRACT_DATA
FORM XTRACT_DATA .
*SELECT
      a~LIFNR
      a~NAME1
      a~STCD2
      b~BELNR
      b~BUZEI
      b~GJAHR
INTO TABLE ITAB
FROM LFA1 as a INNER JOIN BSEG as b
ON aLIFNR = bLIFNR
WHERE a~LIFNR = P_LIFNR.
SELECT LIFNR
       NAME1
       STCD1
       STCD2
       STCD3
       STCD4
FROM LFA1
INTO TABLE ITAB1
WHERE LIFNR = P_LIFNR.
IF NOT ITAB1[] IS INITIAL.
    SORT ITAB1 BY LIFNR.
    SELECT BELNR
           BUZEI
           LIFNR
           GJAHR
INTO TABLE ITAB2
      FROM BSEG
FOR ALL ENTRIES IN ITAB1
WHERE LIFNR = ITAB1-LIFNR.
ENDIF.
ENDFORM.                    " XTRACT_DATA
*&      Form POPULATE_MAIN_TABLE
      text
--> p1        text
<-- p2        text
FORM POPULATE_MAIN_TABLE .
   LOOP AT ITAB1 INTO WA_TAB1.
           ITAB-LIFNR = ITAB1-LIFNR.
           ITAB-NAME1 = ITAB1-NAME1.
           ITAB-STCD2 = ITAB1-STCD2.
   READ TABLE ITAB2 INTO WA_TAB2 WITH KEY LIFNR = WA_TAB1-LIFNR.
           IF sy-subrc = 0.
           ITAB-BELNR = ITAB1-BELNR.
           ITAB-BUZEI = ITAB1-BUZEI.
           ITAB-GJAHR = ITAB1-GJAHR.
           ENDIF.
ENDLOOP.
ENDFORM.                    " POPULATE_MAIN_TABLE
     Form BUILD_FIELDCATALOG
FORM BUILD_FIELDCATALOG .
REFRESH t_fcat.
CLEAR t_fcat.
wa_fcat-col_pos = 1.
wa_fcat-row_pos = 1.
wa_fcat-seltext_s = 'Vendor Number'.
wa_fcat-seltext_m = 'Vendor Number'.
wa_fcat-seltext_l = 'Vendor Number'.
wa_fcat-fieldname = 'LIFNR'.
wa_fcat-tabname = 'ITAB'.
APPEND wa_fcat TO t_fcat.
CLEAR t_fcat.
wa_fcat-col_pos = 2.
wa_fcat-row_pos = 1.
wa_fcat-seltext_s = 'Vendor Name'.
wa_fcat-seltext_m = 'Vendor Name'.
wa_fcat-seltext_l = 'Vendor Name'.
wa_fcat-fieldname = 'NAME1'.
wa_fcat-tabname = 'ITAB'.
APPEND wa_fcat TO t_fcat.
CLEAR t_fcat.
wa_fcat-col_pos = 3.
wa_fcat-row_pos = 1.
wa_fcat-seltext_s = 'Vendor TIN Number'.
wa_fcat-seltext_m = 'Vendor TIN Number'.
wa_fcat-seltext_l = 'Vendor TIN Number'.
wa_fcat-fieldname = 'STCD2'.
wa_fcat-tabname = 'ITAB'.
APPEND wa_fcat TO t_fcat.
CLEAR t_fcat.
wa_fcat-col_pos = 4.
wa_fcat-row_pos = 1.
wa_fcat-seltext_s = 'Document No'.
wa_fcat-seltext_m = 'Document No'.
wa_fcat-seltext_l = 'Document No'.
wa_fcat-fieldname = 'BELNR'.
wa_fcat-tabname = 'ITAB'.
APPEND wa_fcat TO t_fcat.
CLEAR t_fcat.
wa_fcat-col_pos = 5.
wa_fcat-row_pos = 1.
wa_fcat-seltext_s = 'Item Number'.
wa_fcat-seltext_m = 'Item Number'.
wa_fcat-seltext_l = 'Item Number'.
wa_fcat-fieldname = 'BUZEI'.
wa_fcat-tabname = 'ITAB'.
APPEND wa_fcat TO t_fcat.
CLEAR t_fcat.
wa_fcat-col_pos = 6.
wa_fcat-row_pos = 1.
wa_fcat-seltext_s = 'Fiscal Year'.
wa_fcat-seltext_m = 'Fiscal Year'.
wa_fcat-seltext_l = 'Fiscal Year'.
wa_fcat-fieldname = 'GJAHR'.
wa_fcat-tabname = 'ITAB'.
APPEND wa_fcat TO t_fcat.
CLEAR t_fcat.
ENDFORM.                    " BUILD_FIELDCATALOG
     Form BUILD_LAYOUT
FORM BUILD_LAYOUT .
GD_LAYOUT-NO_INPUT = 'X'.
GD_LAYOUT-COLWIDTH_OPTIMIZE = 'X'.
GD_LAYOUT-TOTALS_TEXT = 'TOTALS'.
ENDFORM.                    " BUILD_LAYOUT
     Form BUILD_ALV_GRID_DISPLAY
FORM BUILD_ALV_GRID_DISPLAY .
gd_repid = sy-repid.
CALL FUNCTION 'REUSE_ALV_GRID_DISPLAY'
       EXPORTING
            i_callback_program      = gd_repid
            i_callback_top_of_page = 'TOP-OF-PAGE' "see FORM
            i_callback_user_command = 'USER_COMMAND'
            is_layout               = gd_layout
            it_fieldcat             = t_fcat[]
            it_events               = gt_events
            is_print                = gd_prntparams
            it_sort                 = it_sortcat[]
            i_save                  = 'X'
       TABLES
            t_outtab                = ITAB
       EXCEPTIONS
            program_error           = 1
            OTHERS                  = 2.
thanks and regards
Murugesh

TYPES: BEGIN OF XT_TAB,
         LIFNR LIKE LFA1-LIFNR,
         NAME1 LIKE LFA1-NAME1,
         STCD1 LIKE LFA1-STCD1,
         STCD2 LIKE LFA1-STCD2,
         STCD3 LIKE LFA1-STCD3,
         STCD4 LIKE LFA1-STCD4,
       END OF XT_TAB.
TYPES: BEGIN OF YT_TAB,
        BUKRS LIKE BSEG-BUKRS,
        BELNR LIKE BSEG-BELNR,
        BUZEI LIKE BSEG-BUZEI,
        LIFNR LIKE BSEG-LIFNR,
        GJAHR LIKE BSEG-GJAHR,
       END OF YT_TAB.
TYPES: BEGIN OF ZT_TAB,
        LIFNR LIKE LFA1-LIFNR,
        NAME1 LIKE LFA1-NAME1,
        STCD2 LIKE LFA1-STCD2,
        BELNR LIKE BSEG-BELNR,
        BUZEI LIKE BSEG-BUZEI,
        GJAHR LIKE BSEG-GJAHR,
       END OF ZT_TAB.
       I N T E R N A L   T A B L E   D E C L A R A T I O N S         *
*-----Internal table to store data
DATA: ITAB1   TYPE STANDARD TABLE OF XT_TAB INITIAL SIZE 0,
      WA_TAB1 TYPE XT_TAB.
DATA: ITAB2   TYPE STANDARD TABLE OF YT_TAB INITIAL SIZE 0,
      WA_TAB2 TYPE YT_TAB.
DATA:   ITAB TYPE STANDARD TABLE OF ZT_TAB WITH HEADER LINE,
        WA_ITAB TYPE ZT_TAB,
        ITAB_FINAL2 TYPE STANDARD TABLE OF ZT_TAB.
DATA: ITAB_TEMP1 TYPE STANDARD TABLE OF ZT_TAB WITH HEADER LINE.
                Selection Screen Declarations                        *
SELECTION-SCREEN BEGIN OF BLOCK bk1 WITH FRAME TITLE text-001.
SELECTION-SCREEN SKIP.
SELECTION-SCREEN begin OF LINE.
SELECTION-SCREEN COMMENT (23) text-003 FOR FIELD P_LIFNR.
PARAMETERS P_LIFNR LIKE LFA1-LIFNR OBLIGATORY.
SELECTION-SCREEN END OF LINE.
SELECTION-SCREEN SKIP.
SELECTION-SCREEN END OF BLOCK bk1.
START-OF-SELECTION.
      PERFORM XTRACT_DATA.
END-OF-SELECTION.
*-----Filling the Output table
PERFORM populate_main_table.
      PERFORM BUILD_FIELDCATALOG.
     PERFORM SORTING.
      PERFORM BUILD_LAYOUT.
      PERFORM BUILD_ALV_GRID_DISPLAY.
     Form XTRACT_DATA
FORM XTRACT_DATA .
*SELECT
      a~LIFNR
      a~NAME1
      a~STCD2
      b~BELNR
      b~BUZEI
      b~GJAHR
INTO TABLE ITAB
FROM LFA1 as a INNER JOIN BSEG as b
ON aLIFNR = bLIFNR
WHERE a~LIFNR = P_LIFNR.
SELECT LIFNR
       NAME1
       STCD1
       STCD2
       STCD3
       STCD4
FROM LFA1
INTO TABLE ITAB1
WHERE LIFNR = P_LIFNR.
IF NOT ITAB1[] IS INITIAL.
    SORT ITAB1 BY LIFNR.
    SELECT BELNR
           BUZEI
           LIFNR
           GJAHR
INTO TABLE ITAB2
      FROM BSEG
FOR ALL ENTRIES IN ITAB1
WHERE LIFNR = itab1-lifnr.
ENDIF.
ENDFORM.                    " XTRACT_DATA
*&      Form POPULATE_MAIN_TABLE
      text
--> p1        text
<-- p2        text
FORM POPULATE_MAIN_TABLE .
LOOP AT ITAB1 INTO WA_TAB1.
          ITAB-LIFNR = ITAB1-LIFNR.
          ITAB-NAME1 = ITAB1-NAME1.
          ITAB-STCD2 = ITAB1-STCD2.
READ TABLE ITAB2 INTO WA_TAB2 WITH KEY LIFNR = WA_TAB1-LIFNR.
          IF sy-subrc = 0.
          ITAB-BELNR = ITAB1-BELNR.
          ITAB-BUZEI = ITAB1-BUZEI.
          ITAB-GJAHR = ITAB1-GJAHR.
          ENDIF.
ENDLOOP.
LOOP AT itab1 INTO wa_tab1.
   MOVE: wa_tab1-lifnr TO itab-lifnr,
          wa_tab1-name1 TO itab-name1,
          wa_tab1-stcd2 TO itab-stcd2.
      Append itab.
READ TABLE itab2 TRANSPORTING NO FIELDS WITH KEY lifnr = wa_tab1-lifnr.
IF sy-subrc eq 0.
    MOVE: wa_tab2-lifnr TO itab-lifnr,
          wa_tab2-belnr TO itab-belnr,
          wa_tab2-buzei TO itab-buzei,
          wa_tab2-gjahr TO itab-gjahr.
Append itab.
endif.
endloop.
*LOOP AT t_agr_tcodes INTO s_agr_tcodes.
READ TABLE t_tstc
TRANSPORTING NO FIELDS
WITH KEY tcode = s_agr_tcodes-tcode.
IF sy-subrc eq 0.
   MOVE: s_agr_tcodes-tcode TO it_agr_tcodes-tcode,
         s_agr_tcodes-agr_name to it_agr_tcodes-agr_name,
         t_tstc-pgmna to it_agr_pgmna.
*Append it_agr_tcodes.
*endif.
*endloop.
ENDFORM.                    " POPULATE_MAIN_TABLE
     Form BUILD_FIELDCATALOG
FORM BUILD_FIELDCATALOG .
REFRESH t_fcat.
CLEAR t_fcat.
wa_fcat-col_pos = 1.
wa_fcat-row_pos = 1.
wa_fcat-seltext_s = 'Vendor Number'.
wa_fcat-seltext_m = 'Vendor Number'.
wa_fcat-seltext_l = 'Vendor Number'.
wa_fcat-fieldname = 'LIFNR'.
wa_fcat-tabname = 'ITAB'.
APPEND wa_fcat TO t_fcat.
CLEAR t_fcat.
wa_fcat-col_pos = 2.
wa_fcat-row_pos = 1.
wa_fcat-seltext_s = 'Vendor Name'.
wa_fcat-seltext_m = 'Vendor Name'.
wa_fcat-seltext_l = 'Vendor Name'.
wa_fcat-fieldname = 'NAME1'.
wa_fcat-tabname = 'ITAB'.
APPEND wa_fcat TO t_fcat.
CLEAR t_fcat.
wa_fcat-col_pos = 3.
wa_fcat-row_pos = 1.
wa_fcat-seltext_s = 'Vendor TIN Number'.
wa_fcat-seltext_m = 'Vendor TIN Number'.
wa_fcat-seltext_l = 'Vendor TIN Number'.
wa_fcat-fieldname = 'STCD2'.
wa_fcat-tabname = 'ITAB'.
APPEND wa_fcat TO t_fcat.
CLEAR t_fcat.
wa_fcat-col_pos = 4.
wa_fcat-row_pos = 1.
wa_fcat-seltext_s = 'Document No'.
wa_fcat-seltext_m = 'Document No'.
wa_fcat-seltext_l = 'Document No'.
wa_fcat-fieldname = 'BELNR'.
wa_fcat-tabname = 'ITAB'.
APPEND wa_fcat TO t_fcat.
CLEAR t_fcat.
wa_fcat-col_pos = 5.
wa_fcat-row_pos = 1.
wa_fcat-seltext_s = 'Item Number'.
wa_fcat-seltext_m = 'Item Number'.
wa_fcat-seltext_l = 'Item Number'.
wa_fcat-fieldname = 'BUZEI'.
wa_fcat-tabname = 'ITAB'.
APPEND wa_fcat TO t_fcat.
CLEAR t_fcat.
wa_fcat-col_pos = 6.
wa_fcat-row_pos = 1.
wa_fcat-seltext_s = 'Fiscal Year'.
wa_fcat-seltext_m = 'Fiscal Year'.
wa_fcat-seltext_l = 'Fiscal Year'.
wa_fcat-fieldname = 'GJAHR'.
wa_fcat-tabname = 'ITAB'.
APPEND wa_fcat TO t_fcat.
CLEAR t_fcat.
ENDFORM.                    " BUILD_FIELDCATALOG
     Form BUILD_LAYOUT
FORM BUILD_LAYOUT .
GD_LAYOUT-NO_INPUT = 'X'.
GD_LAYOUT-COLWIDTH_OPTIMIZE = 'X'.
GD_LAYOUT-TOTALS_TEXT = 'TOTALS'.
ENDFORM.                    " BUILD_LAYOUT
     Form BUILD_ALV_GRID_DISPLAY
FORM BUILD_ALV_GRID_DISPLAY .
gd_repid = sy-repid.
CALL FUNCTION 'REUSE_ALV_GRID_DISPLAY'
       EXPORTING
            i_callback_program      = gd_repid
            i_callback_top_of_page = 'TOP-OF-PAGE' "see FORM
            i_callback_user_command = 'USER_COMMAND'
            is_layout               = gd_layout
            it_fieldcat             = t_fcat[]
            it_events               = gt_events
            is_print                = gd_prntparams
            it_sort                 = it_sortcat[]
            i_save                  = 'X'
       TABLES
            t_outtab                = ITAB
       EXCEPTIONS
            program_error           = 1
            OTHERS                  = 2.
Edited by: Murugesh P on Apr 6, 2009 10:54 AM
Edited by: Murugesh P on Apr 6, 2009 10:54 AM

SC Report for Confirmation Details

Hi All
We are in SRM 7 EHP 2.
We are doing Confirmations in SRM Portal only
We have a requirement to create as Custom Report for Confirmation Details with below fields.
1. Company Code
2, Purchasing Organization
3. Account Assignment
4. Confirmation Name
5. Status
6. Requester
7. PO Number
How can I do it, Please advice
Thanks
Ajit

Hi Ajit,
Explore the possibility of achieving this with a new POWL query?
Use the existing POWL in the confirmation screen as a starting point to see what can be modified to suit your requirement.
- Sai.

SAP Note 1614681 - ESI monthly report for filing details of ESIable employe

Any one implemented this SAP Note
While doing the manual steps mentioned in SAP Note 1614681 - ESI monthly report for filing details of ESIable employees .
we found some difficulties.
Please let me know the steps that you followed while implementing this.
Note Summary
Symptom
As per the new rule introduced by ESIC authorities, an organization is liable to file details of employees eligible for ESI contribution during a particular period/month. Details are to be uploaded on the ESIC website in the format prescribed by the ESIC authorities. Currently, as a part of SAP standard delivery, ESI Form5 and Form6 are provided which are used to report ESI contribution for a period of six months. However, there is no such provision to generate monthly ESI details in system and report it to the ESIC authorities.
Other terms
HINCESI0, PC00_M40_ESIF, ESI , Employee State Insurance, ESI Monthly report, IT0588, ESIC.
Reason and Prerequisites
Legal Change.

Hi,
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When we tried for the 3rd step, we are facing the problem..
When we gave the name ''HR_IN_ESI_MON_DET '' in SE18 and and try to create it asked for the package...since it is SAP standard we gave PC40( since all ESI badi is saved in this package i gave this) for the package name.....and it got created and each time it was asking for Access key...( After providing access key in each step it got created)
Now when i check in SE80 this enhancement is there....but if i check in SE18 it says Enhancement spot doesn't exist.
check the screen shot:
http://www.mypicx.com/10052011/ESI_manual_Steps/

HR Report for finding details for the new hires and leavers

Dear All,
I am very new to SAP HR ABAP.
Need Help
I have to create a report which fetches all the details <Details are mentioned below>
for all the
1)     New hires
2)     Leavers
in between a time range.
<Details to be fetched :~
Title
Fax
Mobile
Nationality
Domicile
Religion
Passport
Place of issue
Issue date
Valid till
Date of Hire
Action Reason
Reporting to
Date of exit interview
Leave Date
Leaving Reason
Street
Address Line2
City
District
Region
Country
Postal Code
Communication Number
Personal ID
Date Of Last Hire
Location
Job
Payroll area
OrgLvl1
OrgLvl2
OrgLvl3
OrgLvl4
Personnel Number
Date of seniority
EEBankName
Bank account no
Bank account type
PERID
Thanks a lot !!!
Joy
Edited by: joydip majumder on Jul 11, 2008 10:46 AM

Hi joy ,
you can create ur own z-report for this requirement , for this u have to read the employee data with in the date rage for   infotype 0 (Action) for hiring and leaving dates. Other related infomation u can fetch from the related infotypes tables like PA0001 etc using simple select queries.All required fields can be dispalyed in the ALV output.
Regards
Lakhan
Edited by: lakhan on Jul 11, 2008 2:35 PM

Abap report for PO details including the person releasing the PO last.

Hi gurus,
I need to create a abap report for the purchase order details. I am finding difficulty in getting the last person who released the PO. Can anyone tell me how can I get the person who released the PO last ??
From which table I can get this detail ??

Hey hi ,
thanks for your reply,
Actually , I already went through the tables before, but here, there is one scenario listed below which is creating the problem :
1. There are two person related with the release of PO and either of the two can release the PO ( in other's absense ). Now, how to check who released the PO among the two. Here link with the PO is necessary as the person released this PO might not release the next PO.
Thats why i feel the link of the PO must be existing based on release code too. As suppose the organization assign another manager to release the PO, it should not affect previous PO's released by the Old manager.
thanks
Edited by: kanak bhandari on Feb 6, 2008 1:19 PM

Report: Create report for invoice details, shipping details and partner fn.

hi,
i want to know the table used for Invoice Details, Shipping Details and Partner Function in SD.
thanks in advance.

Hi Chandrasekar,
Welcome to SDN.
Please check this link for SD tables.
http://www.sapgenie.com/abap/tables_sd.htm
Hope this will help.
Regards,
Ferry Lianto
Please reward points if helpful.

Standart report for payment details

Hi SAP GURUS
Kindly tell me if there is any standard report in sap for employee payment .

Hi,
Please check following t code.
1. PC00_M99_CWTR - Wage type reporter for monthly & annaly
2. PC00_M40_ANN - Payroll annual display u2013 India for monthly & annaly
Santosh R. Shivane

Report for Transporter Details.

How to create a customize report to capture the transporters details and the quantity supplied and amount of the materials received against the PO. PO includes both the supplier and transporter.

For some clients,I have seen a custom tab set up that captures information about the transporter and the delivery. This tab is triggered while using MIGO and the data is stored in a custom table. This table can contain the list of materials that are captured in the MIGO line items. A report will read the contents of this table and display.
The following thread has information on how to create a new tab.
Re: ADD CUSTOM TAB IN MIGO
Hope this helps.
Regards,
Aroop

Adding column to incident list report for indident details (original isue and resolver comments)

Hi,
we have SCSM 2010 with default reports. One very common quarterly requirement is that list of incidents for an analyst which is shown does not have any details of the incident.
i would like to get a column to display the following 2 data fields :
the original incident description and analyst comments on how the incident was resolved.
can anyone help out in this regards ?
Regards
Zaid

Hi Andreas,
Thanks, yes i can see a lot of other table details too that mught come handy later :). ok so the report that i run from the console Incident > List of incident > basically pulls data from this table ?
Instead of changing the original report, i would like to copy the original report and do the changes to that one.
how do i do that ? this is my first actual SQL / reporting interaction. so i may need some assistance. :)
here is what i ahev done so far :
1) i have browsed to the SQL SRS web url and i can see the systemcenter>servicemanager>Sm.console.reporting.incidentmanagement folder
inside there i can see the report i want to copy i.e listofincident report and the rpdl files.
2) i created a new folder "custom reports" in systemcenter>servicemanager>custom_reports
3) how do i get the list of incidents reports in this folder ?
4) how do i modify the report to include the ResolutionDescription and Description column
thanks for the help.
regards
zaid.

CUIC REPORT for 8.5

Dear Team
Is there any way to get the SQL Queries for UCCE 8.5 and run it from Sql Server ,
also how we can get a report to calculate abandoned calls with percentage. Please advise
we are face data calculation issue with exiting CUIC ?!!

Hi,
you can find the report templates for CUIC here:
http://www.cisco.com/en/US/partner/products/ps9755/products_user_guide_list.html
The referenced database schemas are here:
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_technical_reference_list.html
First, find your report template, then look up the referenced tables and columns in the schema guide.
G.

Standard Report For Invoice Details

Dear All
I required a report as following
Material No Inv No I nv Date.
In there any standard report or any process through which I could get the data.
Pl reply asap.
Manoj

Hi,
I am not aware of a standard function that lists invoices by material number.
So you would need to develop an ABAP or query to do this.
Steve B
P.S. Sorry for the duplication Issac, I was tyoing my response at the same time as you were. At least we both confirmed the lack of a standard report.
Message was edited by:
Stephen Birchall

Agent reporting for PCCE Outbound campaigns

Hi all,
I'm running through the out of the box reports to find the relevant report for outbound campaign at agent level.
a) Agent Historical All Fields
b) Agent Skill Group Historical All Fields
c) Agent Queue Interval
None of these report are showing any values for Completed Tasks (Handled, AHT, etc). Only the Agent State Times are shown
Using the same query from those reports and running it directly in SQL, the following fields are populated with values (CallsAnswered, AutoOutCalls, AutoOutCallsTime, PreviewCalls, PreviewCallsTime, ReserveCalls, ReserveCallsTime, etc)
Does that mean that is no out of the box reports for agent based outbound campaign and everything needs to be customized?
Thanks!
-JT-

looks like the call is failing while nagotiating the media at gateway.
could you please attach Dialer logs (i see only few snippets are posted) and Gateway sip traces completely?

CUIC reporting in UCCX 9

Dear Experts,
I have 2 issues with CUIC reporting.
the first issue is related to filter in the report. for example, for agent detail summary, I want to apply 2 filter, the first one is the agent name, the 2nd one is the call type (incoming, outgoing, ..etc ). it only apply the agent name and forget the call type. it apply only one filter.
how we can apply 2 filters or more ?
the 2nd issue is related to the custom report, I want to create a custom. the documentation said, you need to right click on the category or sub category and create a new one. unfortunately, I use the right click and nothing happened.
waiting your feedback.
Thanks in advance
Anas

Amer is referring to CUIC Premium, not CCX Premium. CUIC is a separate product also used with UCCE and comes in two editions. Cisco has packaged the CUIC Standard edition with CCX as it is primarly attempting to be an HRC replacement first. HRC only allowed one filter criteria as well.
CUIC Premium is not cheap for production use (just wait until you ask for a quote)! In the second situation the suggested workaround is to buy the non-production lab license of CUIC Premium, design the report definition there, then export and import it into the embedded CUIC instance. Don't forget you would also need to build a new stored procedure in Informix to go with the report. Alternatively, you could subcontract the report development to a partner who already has this in place.
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CUIC report for agent detail

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