Agent reporting for PCCE Outbound campaigns

Hi all,
I'm running through the out of the box reports to find the relevant report for outbound campaign at agent level.
a) Agent Historical All Fields
b) Agent Skill Group Historical All Fields
c) Agent Queue Interval
None of these report are showing any values for Completed Tasks (Handled, AHT, etc). Only the Agent State Times are shown
Using the same query from those reports and running it directly in SQL, the following fields are populated with values (CallsAnswered, AutoOutCalls, AutoOutCallsTime, PreviewCalls, PreviewCallsTime, ReserveCalls, ReserveCallsTime, etc)
Does that mean that is no out of the box reports for agent based outbound campaign and everything needs to be customized?
Thanks!
-JT-

looks like the call is failing while nagotiating the media at gateway.
could you please attach Dialer logs (i see only few snippets are posted) and Gateway sip traces completely?

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