CUP 5.3 SP8 - Escalation process for manager approval stage

Hello,
We have our basic workflow configured that when a request is created by a user, the first stage it goes to is their Manager for approval.
We are running into the scenario; what if a Manager forgets to approve or isn't available or is out of office and can't approve the request? We think we want to setup escalation of some sort but are unsure how to go about it.
The escalation options that we have are:
No Escalation
Forward to Next Stage
Forward to Alternate Approver
Forward to Admin
Intially, we felt that "Forward to Next Stage" would suffice because Security Admins is our next stage. If the alloted time passed for Managers to approve the request, escalation would move the request to our Security Admins. However, "Forward to Next Stage" is essentially an Approval, meaning Security Admins will get the email saying the request was Approved, not the email saying the request was Escalated. This will cause confusion with our Security Admins; they won't know that the request was in fact escalated because they got an approval email.
We want Security Admins to ultimately get the authority in this instance so they can see that a Manager did not review in time, or is out of office so they can forward the request to a different manager.
Keep in mind, I do understand we can have the Manager setup approval delegation. This doesn't help us however if the manager forgets to set his approver delegator when he leaves the office or really is in the office but is unavailable due to various reasons.
I'm curious about the option "Forward to Alternate Approver." - who is the alternate approver for managers? Is it always the delegate? Is it possible that the alternate approver is the next level up on the HR heirarchy?
Let me know if I need to clarify my issue.
Thanks!
Jes Behrens

Jes,
We have 2 approvers for each role. We defined in the Role Approver Stage that it be routed to the alternate approver should the main approver not respond in the next 3 days (via Forward to Alternate Approver). Bear in mind, once it is escalated to the alternate approver, the main approver will not be able to view/approve the request anymore. If the alternate approver does not approve/reject the request, the request will be left as is.
In our case, we have used the functionality in CUP to pre-define the alternate approver rather than in your case, you would want to only escalate it as and when your Security Admin decides to. I believe if your Security Admin staff has admin rights in CUP, they are able to forward it to another approver via the Administrator tab. Else you can create a new stage to foward to your admin staff if it is not action upon.

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1.     Declare the internal table as it_status and workarea as lw_status for the structure JSTAT. Pass p_status value to lw_status workarea and append to lt_status.
2.     Pass lt_stauts value to function module u2018BBP_PD_SC_GETLISTu2019 to get the all awaiting for shopping cart into table parameter e_pdlist into lt_sc_no. lt_sc_no is an internal table of structure bbp_pds_pdlist.
3.     Loop through lt_sc_no into lw_sc_no. lw_sc_no is a workarea of the internal table lt_sc_no.
4.     lw_sc_no-object_id is holding the shopping cart number . Pass lw_sc_no-object_id value to function module u2018BBP_PD_SC_GETDETAILu2019 to get the CREATED_AT value. CREATED_AT value will be in importing parameter E_HEADER of the function module.
5.      Declare lv_timestamp with type ad_tstamp.
6.      Move CREATED_AT value to lv_timestamp.
7.      Multiply 60 * 60 with p_timestamp into lv_second. lv_second is type of I.
8.      Pass lv_second to the function module u2018ADDR_ADD_TO_TIMESTAMPu2019 and get the changing
      parameter of the function module into lv_timestamp.
9.     declare fields as lv_date type c(8),lv_time type c(6),lv_final type string.
10.     move sy-datlo to lv_date.
11.     move sy-timlo to lv_time.
12.     concatenate lv_date lv_time into lv_final.
13.     check lv_timestamp is less than lv_final.
14.     If this is true then call method GET_CURRENT_PROCESS_LEVEL of the class /SAPSRM/CL_WF_PROCESS_MANAGER and pass the SC Header GUID to the method to get the current approver id.
15.     declare ls_approver_id as structure with approver_id , object_id fields.
16.     move approver id to an internal table lt_approver_id. lt_approver_id is structure of ls_approver_id.
17.     sort lt_approver_id by approver_id.
18.     loop through lt_approver_id .
19.     use STATEMENT AT END OF approver_id.
20.     call function module u2018BBP_READ_ATTRIBUTESu2019 to get the SLAPPROVER attribute value by passing approver id.
21.     call function module u2018BAPI_USER_GET_DETAILu2019 to get the Email id of the current approver and DOA / SLAPPROVER of approver.
22.     call function module u2018SO_NEW_DOCUMENT_ATT_SEND_API1u2019 to send the notification Eamil with consolidate SCu2019s.
23.     The content of email body to be decided.
24.     write the success message with Shopping cart number.
you have to change this technical details to meet your requirement
I thought to have blog for this requirement, but could not make it..
Saravanan

CUP 5.3 SP8 - Escalation process for manager approval stage

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