CUPC not logging in after changing LDAP profile

Hi,
We are using Cisco Call Manager version 7.0.2.20000-5 and using Cisco Unified Presence Administration System version: 7.0.4.10000-18. We are changing our Active Directory structure as a result we have created a new LDAP profile in Call manager and Cisco Unified Presence Administration. The LDAP profile in Call Manager and Cisco Unified Presence Administration seems to synced correctly. Once I move users from the default OU to the new OU in AD, CUPC clients are unable to logon. They keep getting failed user and login error. Is there something else that needs to be checked? Users are able to make and recieve calls, browse the corporate directory and check voicemails. Its just the CUPC client that does not seem to work with this OU move. Is there a place I can check for errors on CUPC side?
Thanks

You may test the user logon with CCM User page.
1) CUCM Admin > User Management > End User. Make sure the user you wanted to test was in "CCM End Users" group.
2) Open a separate web browser window (NOT a separate tab). Go to http://ip-address-of-cucm/ccmuser
3) Tried to log on with the user's credential.
If the logon was successful, you may continue the test on CUPS. Otherwise, you'll have to troubleshoot CUCM first.
4) Open a web browser. Go to http://ip-address-of-cups/ccmuser
5) Tried to log on with the user's credential.
Hope this helps!
You may take a look at this blog for more troubleshooting tips http://htluo.blogspot.com

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Originally Posted by pszewczuk
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