CUPS & Print Center problem

Hi all,
I did a ForceQuit of Firefox 2.0.0.20 after it got stuck on a website, and now I can't print anything from Firefox. The Print Dialog window comes up and instead of my printer showing up as the default selected printer, only "No Printer Selected" is displayed. When I select "Edit Printer List", Print Center comes up and indeed shows my printer, but nothing seems to get Firefox to update itself to know about my printer.
What's really odd, is that I can print from all the other apps I've tried (eg. Word, Safari, TextEdit).
I also tried the usual re-installing (from a backup tape) the drivers in /Library/Printers, but no change. I also created a new profile in Firefox, also no change. Still no printer is known to Firefox. Safari, Word and the rest all still see and can use my printer.
When I type "about:config" in Firefox's address bar, I see the "print.print_printer" field with nothing in the value field. When I right-click the print_printer field and fill in the IP address of my printer and re-start Firefox, still no printer is known to Firefox.
More oddly, when I bring up Print Center directly, and click on the "Add Printer" button, Print Center itself crashes.
When I look in /var/log/cups/error_log , I see only "getprinterattrs: resource name '/printers/ ' no good!" as the error message.
Also, in /var/log/cups/page_log , since I've started having problems w/Firefox printing, the index of the print job re-set to 1 from my old index no.:
A_B_CD ed 9374 [06/Apr/2009:14:40:57 -0700] 1 1
A_B_CD ed 1 [10/Apr/2009:12:02:28 -0700] 1 1
I've looked in ~/Library/Application Support/Firefox and other places for some plist file that Firefox uses to get it's list of available printers, but nothing stands out to me.
Does anyone know where CUPS and/or Print Center on Mac OSX 10.2.8 stores it's list of available printers on a per application level, are stored?
Any tips, or ideas, as to where to look next to solve this printing problem would be greatly appreciated!
Ed

I'm probably the most inexperienced person here, but from this website:
http://www.linuxprinting.org/show_print … erJet_1012
it appears that the 1012 isn't fully supported or it just doesn't work like it should. I quote from their website:
Unfortunately, the new LaserJet 1010/1012 series seems not to be absolutely compatible with older HP printers or it has a firmware bug. Sometimes it happens that the printer stops working and reports the error "Unsupported Personality: PCL". It only continues working when one kills the job and power-cycles the printer.
Anyways, I'm not sure it will work until someone does some tinkering with the drivers.
Probably not the most helpful post, but I just wanted to increase my post count.
Best of luck!

Similar Messages

How do I use a cups printer on a linux machine from mountain lion

I have always used a linux cups printer on my network from my iMac. You could even browse the printer when looking for it. Worked fine.
Now in the updated Mountain Lion (10.8.2) is cannot see the remote printer anymore.
If I create the printer using cups through the web interface on my iMac, which is conected to the linux server, I can create teh printer, and print a test page on this printer on the linux server! Great.
But I cannot pick the printer from a list from any application on my Mac. It is as if it does not exist (but I can print a testpage though ...).
This a a real bad change in Mountain Lion. I consider to go back to Lion (10.7).
Isn't there any way to get this working or do I realy need to downgrade to 10.7
Thanks for any hints!

Hi VikingOSX and Grant Bennet-Alder.
Thanks for the replies, but unfortunately, they do not work.
The solutions you suggest are all OK for 10.7.x (and I have used them before), but these steps do nothing in 10.8.2. No difference at all.
I have also tried various other suggestions I found on the web and in this forum, such as:
cupsctl BrowseRemoteProtocols=cups
cupsctl BrowseProtocols='"cups dnssd"'
They all seems to work (and I needed them before in 10.7.x), but they don't seem to help any more in 10.8.2
To illustrate the problem, I have tested the following 4 cases (in this particular order) on iMac 10.8.2 through CUPS web browser leding to teh following (copied text from CUPS web interface):
Step 1:
Description:          EPSONserver
Location:          server
Driver:                    Local Raw Printer (grayscale)
Connection:          http://192.168.1.94:631/printers/R285
Defaults:          job-sheets=none, none media=unknown
Jobs
▼ ID ▼          Name          User          Size          Pages          State          Control
EPSONserver-23           Unknown           Withheld           1k           1            processing since Sat Oct 6 14:59:57 2012 "Printing page 1, 85%"
Result step 1:
Test page: via CUPS web browser, OK. works just fine, full color and everything looks just fine
Printer in printer list: No, installed printer not available in OSX.
Can print from application: No, printer not in printer list. Cannot select printer.
Step 2:
Description:          EPSONserver
Location:          server
Driver:                    EPSON SP R285 Series (color, 2-sided printing)
Connection:          http://192.168.1.94:631/printers/R285
Defaults:          job-sheets=none, none media=na_letter_8.5x11in sides=one-sided
Jobs
▼ ID ▼          Name          User          Size          Pages          State          Control
EPSONserver-24           Unknown           Withheld           1k           Unknown            stopped "Filter failed"
Result step 2:
Test page: via CUPS web browser: NO. "Filter failed"
Printer in printer list: YES
Can print from application: NO, "Filter failed".
Step 3:
Description:          EPSONserver
Location:          server
Driver:          Generic PostScript Printer (color, 2-sided printing)
Connection:          http://192.168.1.94:631/printers/R285
Defaults:          job-sheets=none, none media=na_letter_8.5x11in sides=one-sided Jobs
Result step 3:
Test page: via CUPS web browser: low resolution/bad quality, black and white test page
Printer in printer list: YES, it remained in printer list when changed from step 2 to step 3.
Can print from application: Yes, but bad quality, not useful at all.
Step 4 = change settings back to step 1 :
Description:          EPSONserver
Location:          server
Driver:                    Local Raw Printer (grayscale)
Connection:          http://192.168.1.94:631/printers/R285
Defaults:          job-sheets=none, none media=unknown
Result step 4:
Test page: via CUPS web browser: OK. works just fine, full color and everything looks just fine
Printer in printer list: it disappeared from the printer list at the moment the changes back from step 3 to step 1 were activated.
Can print from application: No, printer not in printer list. Cannot select printer.
Overall conclusion:
The printer appears in the printer list only when it is a postscript printer or using manufacturer drivers (i.e epson drivers). It does NOT appear when using a RAW printer (but works fine printing test pages through the CUPS web interface).
10.8.2. seems to have a serious bug.
Any help? Or is downgrading to 10.7 my only solution?
THX for reading!

Options for printer configurations have disappeared from Print Center

Hello,
Checked through the past messages but couldn't find anything appropriate to fix the problem. I'm totally baffled by this this one, but you guys have never let me down before, so here goes.
I'm using 10.3.9 and a HP LaserJet 2200dn connected via an Airport Extreme Base. I've hooked up the printer via a USB cable to the Base. I have connectivity to my Powerbook G4. I'm trying to print via MS Word (Office 2004 ed).
I had deleted some stuff off my harddrive -- because I thought I had a virus of some sort. I must've deleted some essential files, because I started having problems. I was also having problems printing (even though I had, at that time, my HP LaserJet option available to me in Print Center).
Thus, after, I reinstalled 10.3.9 (after transfering essential files and erasing the HD).
I thought this would do the trick. But I still have no option to select the HP Printer. "Rendezvous" is in the "menu bar" though I've tried every other option. I've also downloaded the appropriate driver from the HP site and installed it, but no luck.
Configuring the printer used to be so easy with the Mac, and now I'm at a loss to know what's gone wrong.
I hope I've described the problem correctly. Anyone out there with some insight would receive my gratitude and appreciation!
Thanks.

Ali,
I'm not sure what driver you are referring to in your last message.
The driver that I downloaded was HPLaserJetv5_52.dmg and I clicked it on and installed it.
I took the Mac into the Genius Bar at the Apple store. They tested everything except USB ports, which I had tested myself. They said I could bring the printer in too, if I wanted.
So far, they think it's not the machine itself because they were able to configure printers over their airport network with my Powerbook. They were able to print from my machine onto their printers.
So -- they suggested I try again. They also suggested I try using Ethernet -- bypassing the USB stuff -- just to check.
A guy who I know also said to create a text file and send unix commands directly to printer to print something. Just to rule out MacOS X software.
I don't know if the above will help anyone else.
I'm messing around with stuff here -- but unfortunately, can't afford to spend much more time on it. (But neither can I afford to "spend" a lot of money having a consultant fix it either!).
I wonder if my HP printer needs to be "reset" or something like.
WIll check it out.
It was so easy when I first set this up: it was simply plug and play. Now it's not.
Thanks again to all in this thread who've tried to help.

Epson print profile problem. Prints overexposed.

I am doing something wrong so here it goes. I was printing on Epson semi gloss paper and all was fine. I switched to Epson Premium Glossy paper, switch to what I think is the proper printing profile according to the Epson website, but now when I print all my photos are overexposed. On the screen they look fine. I have tried to adjust using Aperture but it appears I cannot adjust enough to make a difference. My printer is an Epson R2400, I believe all my drivers are up to date, as well as my Mac software. Any thoughts would be appreciated.

I am pretty sure there is a bug in Aperture, because I can get perfect prints from Preview or almost any other app, but with Aperture 2.1.1 and Mac OS X 10.5.5, my colors are off. Note, my problem is prints are too dark, not too light, and my prints from Aperture have a green cast.
After struggling with this for a while, I think I have a work around. I posted it here: http://blogs.oreilly.com/aperture/2008/06/printing-tips.html. Copied below, for your convenience. I hope it helps.
C. B. Edgar wrote:
I am using a Epson R1900 (which is a huge improvement from my Epson Stylus Photo 870). I have a calibrated display, and colors are on very good on the display.
I use the latest printer driver from Epson. NOT the Gutenprint, gimp, or cups print drivers. I tried those, and was not pleased.
Here is my workflow and settings.
Select Print (image, book, whatever) to get the printer dialog. Select your printer. Then (this is important), select ColorSync Profile = SystemManaged.
Now, hit the print setting button. Select the driver specific setting from the pop-up menu. On an Epson, it is called "Print Settings". Then select your paper type, color= color, 16bits, color settings= 'Off (No Color Adjustment)', print quality, and speed. If you have advanced settings, check those. My advanced setting tells me the name of my colorsync profile. Very handy if you are going to calibrate your printer for different papers.
Now everything is set up. It should print fine. But is doesn't. At least in Aperture. So, hit Preview in the main print dialog box. That should send a PDF temporary file to Preview. In Preview, select print. Now do all the settings again.
In Preview, there is a "Color Matching" setting on the popup menu. Select Color Matching, ColorSync (as opposed to EPSON Color Controls). I select profile "Automatic" which gives the same profile noted above under advanced settings.
Now, finally, you can print. And the prints look great.
From any application besides Aperture, the colors are so good on the print, I did not even bother to calibrate the printer. The stock profiles are perfect. Using the work around above, I also get excellent color.
Using Aperture, with either the colorsync profile selected in Aperture, or using System Managed, I get poor results. Too dark with a green cast. But by sending the print to Preview first, I am able to work around the bug.

Network Computer Can't See My CUPS Printer

I've installed my printer, and tried to follow the CUPS printer sharing wiki, but I haven't been able to get another computer to list it as a network printer. My printer (a HP LaserJet 1200) installed successfully on my up-to-date Arch Linux system, and prints normally. The cups and cups-browsed daemons have been enabled and are running. I have another Linux computer on my network running Fedora 17. When I go to the CUPS page (localhost:631) it does not show the Arch Linux printer. Running "nmap 192.168.1.0/24" on the Fedora computer shows the ArchLinux machine, but reports that all 1000 ports are closed.
My research on this issue has identified that there was a major change going from cups 1.5 to cups 1.6, affecting printer discovery. I note that ArchLinux is running cups 1.6.1-6, while Fedora has cups 1.5.4-11, so this may be related to my problem. However, I don't think it is normal for all ports to be closed. I have modified the cupsd.conf file to allow 192.168.1.*, but is there more I have to do to enable communication between the computers?
Any suggestions would be appreciated.

jasonwryan wrote:... older cups clients can still connect to the newer version, it just doesn't work the other way...
You seem to be saying that it should work in my case: an older cups client attempting to connect to the newer version on my server. In that case, there must be something else wrong with my configuration. Is it normal for port 631 to appear closed from a client computer?

T 420s cooling air coming out is very hot, finger print reader problem

I am living in ruwais, abudhabi.i bought T 420s in last June from LENOVO authorized distributor. Model number is 4174-KK4 and the sr no ***.
Sometime the cooling air coming out is very hot, unable to keep the laptop on the lap.
The cooling fan also replaced still the temperature is high.
After replacing the fan I noticed that I noticed one of the screws was not fixed, I asked them to fix it, then they fixed it.
I traveled back to my home 240 KM from the authorized distributor service center. when I started the laptop, the fingerprint reader was not working . Then I traveled back 240 KM to the authorized distributor service center to fix the issue. They fixed the fingerprint reader problem.
Then now the SD card reader is not working. I was asked to bring the laptop to the authorized distributor service centre.
Can any one experience the same type of problems with T 420s the cooling air coming out is very hot, finger print reader problem, card reader not working?
The authorized distributor says for the service they can only cover 50 KM form the authorized distributor service center to the customer point, what is the conditions for the On site warranty ?. I am living 240 KM away from the authorized distributor service center from whom I bought the laptop.
Moderator comment: Serial number(s) removed to protect member from mischief.

Well clearly after the first incident. You need to check and us it verifying everything is working before leaving the service center or town its in. Go to a coffee shop and spend time using it and test each option is working.
When the notebook its opened the finger print reader, card reader etc may not be connect properly or connectors not snap fully and disconnect. Mouse ultranav I have heard may also. But clearly you assume too much and you need to spend the time testing its working before leaving.
These service center are only paid a fixed amount so they won't spend anymore time then they have to and address one problem you brought it in for.
As for heat out put and over heating. There are many threads on these systems you can find and read about.
Advice:
- install Core Temp, this will monitor and display on the task bar you CPU core temp and you can see CPU load & Temperature at a glance if it approaching or staying near the max levels which will kill the CPU and/or motherboard due to cooking it. Its free just be sure to deselect any additional software from installing during the process. I use it on my notebooks. If the system is running high core Temp all the time you need to have it resolved or it will die and most likely out of warranty and/or your data will be lost if you don't have a backup as well. http://www.alcpu.com/CoreTemp/
- use a laptop cooler. Its a flat pad you sit the laptop on you lap or table with usually two cooling fans that plug into the USB port for power. It will help cool the base of the laptop and other components inside will not be as hot. This will do nothing for the CPU temperature though.
T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
Windows 7 Home Prem - 64bit w/8GB DDR3

Print center

Updated operating system from OS 9.9.2 to OS 10.1.3. There are no printers in the print center. The error message is "print center has unexpectedly quit" when attempting to add a printer. Loaded the Epson Stylus Photo 820 software, but still no printer are listed in the print center. What's wront? The printer will work when loading OS 9.9.2.

Updated operating system from OS 9.9.2 to OS 10.1.3.
Problem #1. I'd get the 10.1.5 updater.
There are no printers in the print center. The
error message is "print center has unexpectedly
quit" when attempting to add a printer.
There were a number of problems with Print Center in 10.1.x. I'd run Disk Utility, and Disk Warrior if you have it, and repair the disk. I'd also repair permissions. (Not likely to do much, but won't hurt.)
Also, go here <http://www.versiontracker.com/dyn/moreinfo/macosx/21738> and dig out Print Center Repair. It fixes a lot of problems.
Loaded the
Epson Stylus Photo 820 software, but still no
printer are listed in the print center.
Almost certainly you installed the OS 9 drivers. That doesn't do a thing for OS X. Epson has drivers for the 820, for OS X 10.1.3 to 10.2.6. Make sure you installed those drivers.
What's
wront? The printer will work when loading OS 9.9.2.
Print Center is screwed. PCR will fix most problems. Try it. Then add the 820 and you should be okay.

Cups printing with Adobe Reader 8.1.1

hallo
There is still a problem with printing under cups:
printing presentations (foils) with 4 pages per sheets
is incorrect under Linux by using landscape orientation:
landscape orientation is necessary for the rigth page order.
The printout is not rotated (like from windows) but
cutted on the rigth side of paper (a4 oder letter)
even though the complete output will be created,
i.e. printout on a3 paper is complete
(preview with gv/gsview shows the effect)
Here are my print settings:
Pages Scaling: Multiple pages per sheet
Pages per sheet: 4
Page order: Vertical/Horizontal
Auto-Rotate Pages: Off (or On is equal)
Orientation: Landscape
That's a common problem for us and whe would
very thankful for a short time solution -
can someone help us ?
Thanks, Matthias

Colin,
Could you please send me a screen shot of the print dialog in both the scenarios? If possible could you also send a test file with which you face the issue to nseth at adobe dot com?
(I'm assuming you are using Reader 8.1.1 Please let me know if it is otherwise.)
Robert,
Your post suggests quite a random behavior of the Reader, with the faint printing, no printing at all and only certain pages being printed. Could you possibly try to narrow down the scenario here? Are you observing such a random behavior with many files? If not, could you send me the test file which shows the issue?
Sincerely,
Neha

solved Setting up Arch to print to remote cups printer?

Any useful info on setting up Arch to print to remote cups printer? I did'nt succeed using the Cups Setup guide:
http://wiki.archlinux.org/index.php/CUPS_Setup
I have tried the localhost:631 admin interface and kprint. I get /usr/lib/cups/backend/ipp failure and "stopped with status 22!" errors.
I will set the cupsd.conf LogLevel to debug2 and post anything needed from those results.
Brother hl1240 laser on a remote Suse system.
lynch
Last edited by lynch (2007-01-28 15:30:17)

After a bit of searching I have managed to get remote printing to my cups server to work.
I reference 2 documents that helped me resolve this issue.
My searches were specific to my Brother hl1240 laser printer, Arch and cups but I think the resolution is general enough to help others who may have a different model of printer.
http://linuxprinting.org/cups-doc.html
4. Install the Foomatic scripts.
(If you are using a native CUPS Raster driver, or are using a PostScript printer with a PPD from your printer vendor, you probably do not need Foomatic and should skip this step). Download foomatic-rip and foomatic-gswrapper:
cd /usr/bin
wget http://www.linuxprinting.org/foomatic-rip
wget http://www.linuxprinting.org/foomatic-gswrapper
chmod 755 foomatic-rip foomatic-gswrapper
ln -s /usr/bin/foomatic-rip /usr/lib/cups/filter/foomatic-rip
The location of the CUPS filter directory may differ on other installations; look around for it. Also, be sure that your Perl interpreter is in /usr/bin (if not, edit the first line of the scripts).
http://www.archlinux.org/pipermail/arch … 03203.html
Here's what solved this for me. I browsed
http://linuxprinting.org/cups-doc.html and notice the following:
"Download foomatic-rip and foomatic-gswrapper."
Well, Arch only seems to supply foomatic-gswrapper, not foomatic-rip. When I
attempted to install the Arch foomatic-filters package, it complained,
saying foomatic-gswrapper is already contained in filesystem, with no
mention at all of foomatic-rip. The foomatic package also failed to install
foomatic-rip.
So I downloaded foomatic-rip from the above web site, copied it to /usr/bin,
where foomatic-gswrapper lives. Then I followed the next set of
instructions in the above mentioned document:
chmod 755 foomatic-rip foomatic-gswrapper
ln -s /usr/bin/foomatic-rip /usr/lib/cups/filter/foomatic-rip
I was never able to use the http://localhost:631 interface to get printing to work even after:
[1] installing foomatic-rip and foomatic-gswrapper in the proper directory
[2] running chmod to make them executable
[3] creating the link as in the above quote
[4] running /etc/rc.d/cups restart
Setting up remote printing with kprint in administrative mode works very well, though.
This seems to be somthing that needs to be addressed in future releases ( I'm running 0.7.2) or maybe it was fixed in 0.8, though I have not seen mention of it.
Hopefully this will help someone else with a similar problem.
lynch

Print a report from Application Express direct to a CUPS Printer

Hi all, I'm new to this technology, is it possible to print a report from Application Express directly to a CUPS Printer? Can someone tell me in laymans terms how to do it? I find the terminology and documentation less than helpful.

Jeremy,
BI Publisher handles submitting reports directly to a CUPS printer. However, the APEX integration doesn't currently integrate with that portion of BI Publisher.
Here's an options:
Use the Java API of BI Publisher to build a custom Java program that would do this for you. Delivering to CUPS is part of the Java API.
Bryan

Print Quality problems

My print quality for Reds & Greens is coming out streaked. The blacks and blues are fine. I use HP ink cartridges anad keep them cleaned and aligned. But on the Alignment page the reds & greens are streaked and cannot be cognized. Could this be a print head problem ?

Hello novemberwolf,
Welcome to the HP Forums.
I see that you are having some printing issues when attempting to print in colour.
Please click on the following link on Fixing Print Quality Problems for the HP Officejet Pro 8600 e-All-in-One Printer Series.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Print quality problems on Fuji Xerox printers when printing from ArchiCAD and/or Preview.

Hello,
We experience major print quality problems when printing directly from Graphisoft's ArchiCAD, Nemetscheks Vectorworks and from Apple's Preview.
Basically we see various artefacts on our printed drawings, e.g. line thicknesses change and hatched patterns / fills are reproduced with patches where the lineweights and clours change completely... which is not acceptable.
This affects the following Fuji Xerox printer models on both 10.6.x and 10.7.x with the latest FJX PPDs:
ApeosPort C5540I
Xerox LF6605 MF
The workarounds for us are to either print PDFs from Adobe Acrobat Reader or via the rather dated Accxess Tools, besides that we prefer at times to print directly from a given Software it is also not always possible to generate a PDF and print it from Acrobat Reader... especially since the latest Adobe Reader update to its print dialogue makes printing from it extremely tedious - in fact we are considering going back to 9.5.2
Obviously, we have approached FJX Tech Support and are awaiting a reply - however we are disappointed that this is happening on relatively new equipment and wonder if anybody else has already found a solution.

The symptoms you mention could be related to the FJX engine and Acrobat is masking this fault. To test, you can create a Postscript file from the print dialog of ArchiCAD or VectorWorks and then download this to the Apeos RIP. If this produces the same result as when using the printer driver from the applications, then it would indicate that the engine is not capable of handling the data being sent to it from these applications.

Print Cartridge Problem: Tricolor - HP Officejet J4680 All In One

I am seriously going to have an anxiety attack. I run a business from home & I HAVE to have a printer. I just spent $50 on new ink cartridges. My printer was working fine for the last week, and then tonight I have this error message:
Print cartridge problem: [Tri Color] . Refer to device documentation to troubleshoot
SO I reset the printer, shut it on and off, cleaned the cartridge and the printer, switched out the new cartridge with the old one ~ same problem. Over and over.
I called HP and they said that since my printer is out of warranty they can't help me unless I purchase a new warranty plan. What horrible customer service. This printer is a product of HP and I should be able to get help regardless of when the warranty expired.
This is so frustrating. If I can't get help, I think I would rather buy a new printer of a different brand instead of paying for a warranty after I just spent 50 bucks on ink. GRRR!

The page here has troubleshooting steps that may resolve your issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Windows 8/8.1: Printer Offline Problems

Windows 8/8.1: Printer Offline Problems
Are you getting an error that your network or wireless printer is offline when you try to print?
When you print to your network printer, does it fail, and when you check the printer status it says Offline?
Do you have problems printing to your wireless printer after your PC has been asleep?
If you answered YES to any of the above questions, then you have a problem with your network printer being offline. After some investigation into this problem, we recommend updating windows. Run Windows update to check that your version of Windows 8 is up to date.
There are a few windows updates that may help with this problem
1) Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).
2) Install this Microsoft patch for the WSD service. http://support.microsoft.com/kb/3000461
If this does not help, then please follow the steps list below which will give you a Workaround that may help with this problem.
Assign the printer a static IP address
An IP address is an Internet network address that the computer can use to communicate with the printer. Enter a static IP address to make sure that the wireless connection remains stable. Follow these steps to assign the printer a static IP address.
Get the printer IP address.
Press the Wireless button on the printer control panel to view the network settings.
Access the Network menu on the printer control panel.
Print a Network Configuration Page or Wireless Test Report page.
Once you have the printer's IP address, open a new web browser window or tab.
Type the IP address in your web browser's address bar, and then press Enter.
Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.
If the message 'There is a problem with this website's security certificate' appears in the web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
note:
Choosing 'Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer's EWS, your computer could be at risk.
If the browser fails to open the EWS after you click 'Continue to this website (not recommended)', refresh the browser window.
The Embedded Web Server (EWS) for the printer opens and confirms that the printer is on the same network as the computer.
In the EWS, click the Network tab.
In the Wireless section, click the Network Address (IP) or IPv6 configuration, depending on your network setup.
Click Manual IP, and then click Suggest a Manual IP Address. A manual IP address, Subnet Mask, and Default Gateway displays.
After the manual IP address populates, click Manual DNS Server.
note:
Keep a record of the manual IP address for reference.
On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
If the DNS addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS addresses, use one of the following methods to obtain DNS addresses.
Method one: Use publicly available DNS server addresses
Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
After you find public DNS server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Method two: Get the network DNS information via your computer
Select your operating system, and then use the following directions to obtain the DNS server addresses.
Right-click the Start button () or the lower left corner of the screen, click Run, type cmd, and then press Enter.
When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.
Scroll to and locate the DNS Server addresses.
In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Print a test page to make sure that the printer's IP address is the same as you assigned.
Right-click the Start button () or the lower left corner of the screen, click Search, type HP and click your printer in the results. Click Utilities, and then click Update IP address to update the address in the software.
Adding a Wireless Network Printer using Control Panel
Go to Control Panel and choose Devices and Printers
Click on Add Printer
The PC will search the local network and display the network printers.
Choose the printer and select Next
The system will then try and auto select a compatible driver
Select the current driver and Click Next
The system will then ask for a name for the printer. The user can change the name and then click Next
The User can then choose to share the printer
The user can select to make this new printer the default and then click Finish.
The new printer is now setup but this printer may be using the In OS driver (Class) rather than the HP Full Function driver.
To change the printer to use the HP Full Function driver follow the following instructions. I would recommend changing the driver to the HP Full Function driver as the User can then use features such as Custom paper sizes.
Go back into Control Panel and choose devices and Printers, right click on the newly created printer and choose Printer Properties
Choose the Advanced Tab
Click on the driver section drop down and choose the Driver for the printer that does not have the words Class driver after it.
Click apply and then OK and the driver will be changed to the HP Full Function driver for the printer.
The user should try this configuration and see if they still experience problems.
Please Note:
DO NOT Remove the Original Printer Icon from Devices and Printers as the HP Printer Assistant will stop working.
JonW
I work for HP

I have the printer offline problem. It started when I ran out of toner. I have now installed a new toner cartridge.
Your solution does not help me because I have tried to install Win8.1 and it failed.
I would just reinstall my printer but I have a long list of items in my print queque and I don't want to lose them.
Is there another solution?
Or is there a way I can save the print queue?
Mike

Windows 7 - HP Laserjet 8500 print driver problem

I have tried everything imaginable to correct this HP 8500n print driver problem with no success, please help!
I cannot correct or get rid of a reoccurring “Incompatible Print Settings” error dialog box message that repeatedly states that “There are one or more conflicting settings. One of the settings is: Output Bin: Mailbox 1, Accessory Output Bin: Not Installed”. The radio button options are “Restore my previous settings or Keep this setting, and I will change it later”. This same dialog message repeats 13 times for all the other various conflicts each time you click on printer properties to change to 2 sided printing or any other printer settings. This printer does not have any of these features attached or set into it.
I am a volunteer that manages a number of computers on our small church LAN, 2 computers operating on MS XP-SP3, 2 on MS Windows 7 Home Premium and my 2 problem computers that came pre-installed with Vista Home Premium of which I have performed an HP OEM upgrade to Window 7.
I have isolated this print driver problem to the Vista operating system and even when computers are upgraded to Windows 7 does not correct this driver error. I have also tried every possible print driver variant of the HP 8500, HP8550, PCL, PS to include the Microsoft versus HP versions with no success. In each case I get this error yet neither of the XP computers or the computers that had Windows 7 as a original operating system have no problems with their print drivers for this printer.
Yes, I have repeatedly searched and upgraded the operating system and print drivers. In desperation I have even tried to find the correctly behaving Windows 7 print driver and transfer it to these Vista upgraded to Windows 7 machines. However I could not isolate the driver location.
The only thing I can conclude is that this errant HP print driver was resident within Vista and remains resident even after a HP OEM Windows 7 upgrade. Additionally, all of these computers are configured to access this printer via its static IP address on the network. The XP computers are 32 bit, all of the Vista upgraded to Win 7 and OEM Win 7 computers are 64 bit machines all with respective OS.
Can anyone please help me correct this problem?

Hi,
Unfortunately I can't see your uploaded image yet as it is awaiting approval from HP.
From what I can see you are correct that HP does supply drivers for this printer and that the drivers for your printer are already included with Windows 7. On the machines affected, try the procedure below to see if it helps at all
Next download revo uninstaller on the link below and install it.
http://www.revouninstaller.com/download-freeware-version.php
Disconnect the printer from the PC.
Run Revo and see if it finds any HP Printer Software installed. If it does, right click the software icon and select uninstall. During the process you may be asked to delete registry entries. If you are, just select all and click delete. Do the same for any left over files and folders. Once completed, reboot the PC.
Re-connect your printer to the PC and follow the guide below.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c02536257
If this helps you will need to repeat the process on each of the affected machines.
Best wishes,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

CUPS & Print Center problem

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