Curious ITS issue with NW7

Question

This is an odd one to me, but I am fearing it is a limitation of the HTTP plugin and/or Integrated ITS. Sooooo here is the situation...
Our NW7 portal is connected to our ECC6 (EhP4) backend through TWO system objects...
1. SAPLogonTicket based system for all users
2. user-mapped system to use for some of our existing "generic" user ITS services...lets call it the "GENERIC" service with user mapped to user "sys_user"
All other information between the system objects is the same except the SAPLogonTicket vs. usermapping settings.
Here is what happens....
1. user visits one of the other ITS services...let's say "XYZ"...ran aginst system 1 above
      - in SMO4, I can see the actual user id, the IP address and the XYZ service being hit though plugin HTTP
              john_smith   10.1.30.1   xyz          plugin HTTP
2. user visits the "GENERIC" service...ran against system 2 above
       -in SM04, I still see the previous userid and IP but service/program is blank
                john_smith  10.1.30.1    (blank)    plugin HTTP
       - SM04 also show the gneric user, same IP running the GENERIC service though plugin HTTP
               sys_user     10.1.30.1   generic     plugin HTTP
3. clicks the "exit" button (kills ITS session)
       -session for generic user, IP and service disappears from SM04
       -prev. session still shows in SM04
                john_smith  10.1.30.1    (blank)    plugin HTTP
4. User visits ITS service "ABC" tied to system 1 above (a service they had not visited before the other "exit" happened).
       -user gets a pop-up for LOGIN to backend system 1 (does not seem to use/care about LogonTicket
5. User visit ITS service "XYZ" that they had been to before
        -user is able to run service again (no popup for login)
        -SM04 shows the "old" session "reused" for the user running the same service before
                john_smith   10.1.30.1   xyz          plugin HTTP
Sooo it seems that if a user has visited other services, their session is "held" even when navigating away. If they use a service through the same IP address but as a different user and exit/close the session, it not only KILLS any further ITS sessions for the "generic" user, but they can not start connections as themselves either....unless they go back to services they had been to BEFORE they killed the other one.
Weird right?!?!?

Answer 1

I just did some further testing with the ADVC110 and discovered that it also only captures from my DVR in reduced size (even though in the viewer it fills the screen). The same thing happens when I capture using the suggested Quicktime Save Movie operation.
At first I kept asking myself; "Why will it not save full HD off the DVR, which as far as I know, is 1080i? Is it a copy protection thing? Is there a setting I'm missing?" Then I realized, the ADVC110 box uses either a single RCA cable for the video, or an S-Video cable, which do not support HD. I also read that a capture box with HDMI will not capture protected programs, so I'm going to have to live with the reduced size when I want to work with broadcast captures.
(My brother and I like to watch TV series construction show, so I'm going to save the series, then edit them together and cut out all the superfulous material so we can watch just the actual construction.)