Custom search in the Customer Interaction Center

I have a somewhat unique custom requirement in CIC. The user wants to go to our custom Alta Vista search upon pressing enter when either the name or phone number field is populated. We have a search that is activated only when the CSEARCH_SEARCH button is pressed and the name and phone number fields are not entered, however the new requirement is to capture what was entered in the name or phone number fields when specifically the enter key is pressed and execute the function module behind custom search with these fields pre-populated.
I was look for a BADI with a method that both is executed when enter is pressed and exposes these two fields. As well I would need to bring back the returned customer from the search into CIC. I've played around with implementations of COM_PARTNER_BADI, CRM_IOBJ_CIC_BADI, and CRM_ISM_CIC_LOCATOR with no luck. Is anyone aware of a BADI or some other technique that will fullfill my requirements?
Thanks in advance,
Tony Dagnillo
847 535-4406

Hi Santiago,
I've exactly your same problem... have you solved it?
Thanks in advance
Regards
Lara

Similar Messages

Having trouble displaying the Logged in Customer details. The customer is able to register himself

Having trouble displaying the Logged in Customer details. The customer is able to register himself to my site but when he enters his username and password I don't know how to display the welcome username message and switch the login link to logout. Even afte the customer is logged in it still shows login. Please look at the image for more details.

Thanks Sidney, that worked........I tried to change the css style of make the log out link to stay in same horizontal line as the Logged in but I can't.(Please see the image) Is it the module that is designed to work this way???
And one more .....is there a way where I can change the message "No one logged in" to say LogIn.
Thank you

Custom search help in ADOBE Interactive form

Hi All,
I am trying to apply custom search help on a field on my ADOBE interactive form. This custom search help would require
import parameters which are some other fields on the same form.
How would I pass them ?
Thanks & Regards,
Deb

Hi,
Hope, these links will help you.
F4 Value Help on Adobe Interactive Form with Web Dynpro ABAP
/people/community.user/blog/2006/11/20/search-help-in-isr-adobe-forms
/people/shruti.rathour/blog/2008/05/05/ovs-help-in-web-dynpro-abap
with regards,
Mamta

Search on the custom field in Product doesn't work

Hello everyone!
Lately I was configuring additional custom field for product header and succeed. Then I wanted to add this field as a search criteria for product search and I followed help on help.sap.com and note 1026956. Here are the steps I did:
1. I've extended structures CRMT_PRIL_QUERY_ADVSEARCH_PROD and CRMT_PRIL_QUERY_ADVSEARCH_IOBJ with my custom attribute.
2. I went to Master Data->Products-> Basic Settings ->Add Attributes to Search Structure and added my custom attribute there.
3. Then I found out that it's not enough and I should perform additional steps not included in note and help. I did these steps suggested by Shanthala Kudva in thread [Can't enable the extendable set type attributes in product search UI|Can't enable the extendable set type attributes in product search UI;.
After that I was able to configure UI and see the search criteria, but when I try to search using custom field I get error message: "Search criteria PRODUCT_ANKER.ZCAT_NUMBER in scenario CL_CRM_PRSEARCHSCENARIO_GETLST not included in tool/filter"
How to find out the reason of this behavior? Did I miss something in configuration?
P.S. Set type called ZPRODUCT, attribute ZCATNUMBER. In structures appended component called ZCAT_NUMBER with component type ZCATNUMBER. In table CRMC_PRSEA_ATTR the record has the attributename ZCAT_NUMBER, attribute_id ZCATNUMBER. Maybe I messed up with that?
Regards,
Alex.

Hi Alexander,
I know this is an old post, but currently i am facing the same issue of not being able to see my custom fields in the BSP Component Workbench.
I tried to follow all steps maintained in SAP Note # 10269656 & 1541480, but no luck.
Can you please tell me what do you mean by "Should not add the extended attributes directly to Search Structure, as SAP expects the attributes to be in APPEND structure"? Can you please let me know how the values are to be maintained in the Search structure table "CRMC_PRSEA_ATTR", which is also accessed using the IMG Meanu path "Master Data --> Products --> Basic Settings --> Add Attributes to Search Structure"
Appreciate your help.
Suresh Karri

Change customer search in the SearchCriteria_BOB_Sales

Hi Gurus,
I want to change the search page to input the search fields for the customer search when i click on the binocular field in front of the customer number under Transactions column.
We want to perform search in the MDM instead of our CRM database.
Presently it opens the displayhelpvalues.jsp and i am not sure where they have pointed the search button to this page.
Please let me know if you guys have any clue.
Thanks,
Gagan

First of all, I am not sure, telephone number will flow in sale order either at header level or at item level. Nevertheless, check whether that field is there in OVA2 so that through incompletion log, you can prevent saving the sale order.
thanks
G. Lakshmipathi

Custom search form and custom results

Hi, everyone!
My problem is that I have to search for custom items with custom fields (attributes). So I have to create my own search form with necessary fields. Than the solution may be to call the portal30.wwsbr_search_api.submit_search procedure, but it renders it's own HTML result with advanced search form. That doesn't suit me. Searching for alternative API, I found portal30.wwv_searchdb.search function. I tried to use it, but in any case it fails with exception and error message "ORA-01403: no data found". From the previous messages I've discovered that there is custom search portlet in 9.0.2. But is it possible to solve my problem without these new features?
Thank you for your answers ;)
yk
P.S. Sorry for my English...

Yuriy,
I'm sorry but the portal30.wwv_searchdb.search api is not one of the public apis. There is no simple out of the box way to address your issue with release 1 of Oracle9iAS Portal (you'll have to wait for release 2 for that), but you could do some post processing of the HTML that gets returned from the search results screen and present that to your users. While it would take a little work it would probably give you the functionality you desire.
You would create a custom search screen, and have the submission call our api with the users values. Then process the results of that call (an HTML page) inside a procedure to finally present your own view of the data.
Good luck,
Rich

Custom Search Form and custom attribute picklist?

I have a custom item type which has a custom attribute NAICS_Code. The NAICS codes are stored in a database table and the attribute is set to a list of values that is a query on that table. The attribute is associated with a custom item type as a text attribute.
Now, when I add the custom item type to a page, the NAICS Code field is a popup selector, as expected.
On a Portal page, I have the Custom Search Portlet that searches another page that contains the custom item type.
On the Custom Search Portlet, I can add the NAICS Code as an additional attribute, but the search field is a plain text box and NOT a pick list of any kind.
Can I configure the Custom Search Portlet to use associated LOVs with filter by attributes?

I'm afraid that in the version of portal you are using we don't render LOVs for LOV attributes on the search portlet.
In 10.1.2 attributes are added to the search form using a More Attributes button which simply render an empty row for the attribute details to be filled in.
In 10.1.4 this was improved considerably. Now attributes are added to the search form like they are added in the edit defaults, with a Choose Attributes link which opens a popup to select the attributes. On closing the popup the search form is re-rendered and any LOV attributes will be rendered with a combo box of available values to select from.

How to refer Custom css from the custom file say xxcm_sc_custom.xss

I want to refer all the custom css from other file xxcm_sc_custom.xss, which i created in my project directory and deployed in mds, The client wants all the css to be here, so how to refer this file from custom.xss file which is in java_top, i tried giving <import href="path of my file"> but there is no effect in pages, what are the exact steps for it...
Thanks
Babu

Yes, thats what i tried first...can you tell me what am i doing wrong...
This is the header part of my login page template which i am trying to edit...
The default css that the page is using is theme_3_1.css. My css file and images are in the same directory as theme_3_1.css
<html lang="&BROWSER_LANGUAGE." xmlns:htmldb="http://htmldb.oracle.com">
<head>
<title>#TITLE#</title>

#HEAD#
<link rel="stylesheet" href="#IMAGE_PREFIX#themes/theme_20/mystylesheet.css" type="text/css">
<link rel="stylesheet" href="#IMAGE_PREFIX#themes/theme_20/theme_3_1.css" type="text/css">
</head>
It is not pulling my images.
I know my html is right, because, if i create a separate html file (away from apex) and use the above two css, again on the same directory..i am able to get the images displayed!!!!

Need the "CR410 interaction center webclient CRM" certification document

HI
I need the document "CR410 interaction center webclient CRM".
Could any one please tell me where can i find this document
Thanks

Hi Sudhansu,
Unfortunately I think that document is not available for distribution. It is SAP copyright material.
This not replace that document, but there is also good information available about IC Webclient in this [thread|Documentation for Interaction Center (IC) WebClient;
Kind regards.
Bruno
Edited by: Bruno Garcia on Jul 15, 2008 9:34 PM

How to add Custom fields ( under the Custom Tab) in RMMAIN ( SOLMAN 4.0)

Hi Expert,
I am working in SOLMAN 4.0
i want to add some Custom fields in RMMAIN Transaction -Screen level..( under one custom tab)
i have tried in EEWB, it is not helpful for RMMAIN
is any Screen exit available for RMMAIN? or any other way?
I ll give Reward points
Thanks & Regaids
Ganesh, R

Hi,
go through this...
https://wiki.sdn.sap.com/wiki/display/Snippets/Displaycustomerfieldsinheaderoflogisticsinvoiceverification+transactions
Thanks,
Shailaja Ainala.

Cell edit: in search for the holy control center

Struggling with fx cell editing turned up some issues, f.i. edits not always committed as expected (by me, expectation arguable, of course : -)
http://javafx-jira.kenai.com/browse/RT-15336
http://javafx-jira.kenai.com/browse/RT-15366
the last with a comment "unless the API is changed it is not possible to commit by default". Which naturally drove me into trying to understand and trace the current work-flow, visualized in scribbles of the collaborators:
http://www.flickr.com/photos/65941667@N02/6004789460/in/photostream#/
Some verbal decoration to the picture (beware: all tainted by my ignorance : -)
- looks like the place for client code (to a XXView, with XX == List, Table, Tree) which wants to modify its editing state is a method like
edit(SomePosition p);
// with
SomePosition == int, TablePosition, ...- that method is used internally by the corresponding XX/Cell/Behaviour to either start or terminate an edit, the latter by simply setting the position to "out-off-range", like f.i. -1
- the Cell is listening to that position and updates its editing state as appropriate. Doing so, it calls either startEdit or cancelEdit, which in turn notify the view's edit handler/s.
- note that commitEdit is not part of the collaboration
Now my comments:
- there's a need for some place (be it on the cell or view level, don't know) which supports full edit semantics
- a mere position is not strong enough to support those semantics
- the start/commit/cancel methods on the cell are for internal usage by the cell (and its subclasses), probably shouldn't be public
* Requests to start editing at the given position, returns true is started
* or false if not possible for some reason
boolean startEdit(SomePosition p);
* Requests to terminate an edit and commit the new value, returns true is
* committed or false if not possible for some reason.
* Note: this is for use by external (to the cell) clients, which can't have
* any knowledge about the current internal edited value!
boolean commitEdit();
* Requests to terminate an edit and throw away any new value.
void cancelEdit();looks familiar, hehe ... sure: it's copied from Swing cell editor (the event parameter changed to a mere position). The open - and not really easy to answer - question is where to put it, and how to fit that into the all-controlled-by-listening-to-property-changes philosophy .. could be interesting.
Cheers
Jeanette

Kleopatra wrote:
Struggling with fx cell editing turned up some issues, f.i. edits not always committed as expected (by me, expectation arguable, of course : -)
http://javafx-jira.kenai.com/browse/RT-15366
yet another variant of "let the developer cope with the harder stuff" - it's closed as wont-fix (because we are unwilling to change a lacking api ...)
CU
Jeanette

Create a custom search in BP identification

Hi Experts,
I need to replace the Object and Ibase search in the right hand side of the Account Identification, i have created a custom search and Result View in a Z* Application, Now i want to replace the Object and Ibase search with the Z* Application.
I have maintained the CRM->Interaction Center WebClient->Master Data->Define Account Identification Profiles.
But when i try to test the system is not able to navigate the dynamically the following error occurs,
Is there any inerface i need to use to meet the requirement ?
Cannot display view CRMCMP_BPIDENT/ObjectCompVs
An exception has occurred Exception Class CX_BSP_WD_INCORRECT_IMPLEMENT - The view controller or custom controller "" was implemented incorrectly
Method: CL_BSP_WD_COMPONENT_USAGE=>IF_BSP_WD_COMPONENT_USAGE~BIND_CONTEXT_NODE
Source Text Row: 24
An exception occurred during the activation of target view dynObjCompUsage_02.dynObjCompMainWin for the navigation
An exception has occurred Exception Class CX_BSP_WD_RUNTIME_ERROR - View dynObjCompUsage_02.dynObjCompMainWin could not be bound
Method: CL_BSP_WD_VIEW_CONTROLLER=>BIND_VIEW
Source Text Row: 162

Hi Rupesh,
After adding in the IMG > CRM >Interaction Center WebClient > Customer-Specific System Modifications > Define Object Components. only i am able add in the CRM->Interaction Center WebClient->Master Data->Define Account Identification Profiles.
Is there any interface i need to implement because the error shows that system try to navigate dynamically.
Regards
Vikranth

Change of Interaction Center WebClient Inbox search

Hi All,
Our requirement is to change the inbox search of Interaction Center WebClient. Here we need to add one more field called Schema Version Management. When we search for inbox it has to pick that schema vesion inbox. Could you please some one suggect is there any BADI or any other method to implement it? Appreciate your inputs.
Thanks in advance

The SAP CRM Interaction Center combines separate processes
Communication Process via various channels, e.g.
E-Mail (CRM 7.0, EHP1, EHP2, EHP3):
Pull scenarios: using SAP Connect interface
ERMS workflow (CRM 7.0, EHP1, EHP2, EHP3),
Agent inbox workflow (CRM 7.0, EHP1, EHP2, )
Push scenarios:
simple ICI E-Mail,
ERMS push (CRM 7.0, EHP1, EHP2, EHP3) using combination of SAP Connect and ICI mail handling
Telephony
Chat (CRM 7.0, EHP1, EHP2, EHP3)
Fax and Letter (CRM 7.0, EHP1, EHP2, EHP3)
Customer Interaction Process (CRM 7.0, EHP1, EHP2, EHP3)
and the integrated Business Transaction Process
CRM Business Transactions: UIU integrated views (CRM 7.0, EHP1, EHP2, EHP3)
IC specific business transactions (CRM 7.0, EHP1, EHP2, EHP3)
within the context of a single process flow or an agent's "interaction" with a customer.
Blog "Hitchhiker's guide from a process perspective", gives an overview of those processes integrated in the SAP Interaction Center
Only business roles of type B IC Webclient support above mentioned process integration. When setting up your own business role for the Interaction Center, consider KBA 1836437 which summarizes technical prequequisites from customizing point of view.

Custom Search Help for Functional Area of Cost Centre(KS01/KS02)

Hi,
I need to implement a custom search help and custom enhancement for the field Functional Area in Basic Data tab of Cost Centre Create/Change(KS01/KS02) transactions. Details of the requirement are as below:
1. There will be a custom relation for the Cost Centre category and Functional Area which was maintained thru a SAP standard table TKA05 and a custom table.
2.When the relation to Cost Centre category and Functional Area is a one to one it exist in the TKA05 and if its one to many it will be maintained in the custom table.
3. The requirement is when the Cost Center to Functional area is maintained in table TKA05(One to One) in this case the corresponding Functional Area needs to be populated automatically after entering the cost centre and pressing a enter key by user.
4.When the Cost Centre Category and Functional area does not exist in table TKA05 and existing in custom table(One to Many) in this case the F4 should be enabled for user selection with the list of Functional area values corresponding to the cost centre category entered that are maintained in the custom table.
As per the functionality provided by SAP the input help(F4) of the field Functional area in Cost Center does not have any relation with Cost Centre Category. The existing F4 is from the Value Table(TFKB) attached to the domain of FKBER.
Please provide your valuable inputs to implement the above requirement. Your input will be rewareded.
Thanks in advance,
Regards,
Prasad.

kalyani,
i can see your requirement in below way..
as it just reads: you need to assign the standard cost center help to a z cost center field in component /SAPSRM/WDC_UI_DO_ACC.. which actually is fetched though the component /SAPSRM/WDC_UI_BACKEND_SH
so, if you see the component controller of SAPSRM/WDC_UI_DO_ACC you will see the component
USAGE_SH_F4 /SAPSRM/WDC_UI_BACKEND_SH
USAGE_SH_F4 /SAPSRM/WDC_UI_BACKEND_SH INTERFACECONTROLLER
so you can replicate the same functionality for your z field.
but can you clarify one thing.. why are you going for this z field in place of standard field ?

Adding new item to a result page for customer search

Hi all,
I have the following requirement :
In Sales Dashboard,once the user queries for customer, the result table shows name, registery id, address and some other fields.
I have to add another column 'Account Number', which will display customer number of the customer. With forms personalization, I was able to show the column, but how do I get the value of account_number to display in this column?
Sorry for the basic question. I am new to OAF and have started reading the guidelines.
I just need help with the directions I need to go ahead in.
TIA,
AZ

Go to "about this page" link and check the associated VO. if the VO already has the required field which you are looking for, then just set those VO name and attribute. Otherwise you will have to go for substitution.
Search on forum and you will find many similar discussions.
--Shiv

Custom search in the Customer Interaction Center

Similar Messages

Maybe you are looking for