Custom Streams

Is anyone else having issues with their Custom Streams in SocialCast? We used to get emails from these when we had them setup, but within I am not sure the last month or so, we aren't getting the emails to our email inboxes anymore.
We use the hashtags, to set up Custom Streams for #helpwanted. However, we aren't getting those emails anymore, so we never know in our company when someone needs help or not.
If anyone can please help me with this issue that would be great. We really need to get this resolved asap. We just realized it yesterday and had no idea other people were having the same issue.
Thank you,

Samantha:
Thank you for answering my question. I do have a couple of items I need to
clarify with you.
1. We have many groups set up for different Teams we have throughout our
CVA. Does this mean if you are receiving an email notification from any of
these groups that we have checked under settings in the email notification,
that you can no longer receive any emails from the Custom Streams we have
set up? These would't be duplicate emails as you have stated above, it
would be anytime we use our Custom Stream to received emails if we belong
to a group email notification.
2. We use Gmail as our Email client throughout or company, so unless there
is an issue with SC and Gmail together then we should be getting the
emails. We receive all other emails from SC, such as when we comment on
others peoples posts for example.
3. We have tried re-setting out Custom Stream as well.
4. There aren't any message from SC in our Spam Folders.
Thank you for taking the time to reply! Look forward to hearing back from
you.
Twila
On Fri, Feb 13, 2015 at 10:54 AM, samanthalee <

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