Custom variables for reporting
Hello,
I have a customer who has UCCX 8.5 and was wondering if they can do the following. Call comes in, agent answers the call and when the call is complete, they would like the agent to add an "account code" to the call from within CAD. They then want to use this "account code "for reportings. Is this possible?
Thanks in advance!
Yes but the agent won't be prompted for it so it would require some training.
The CallVariables1-10 that are stored to the ccdr table record for the call can be given a friendly name such as Account Code under Desktop Administration. You would also need to add that variable to a Layout List so it is shown in CAD.
The Script would need to set that Layout List to be used with the Set Enterprise Info step.
The Workflow Group of the agent (created in CAD Workflow Administrator, assigned in Desktop Administrator) would need to allow users to Modify Enterprise Data.
The CSQ would need to be configured to place the agent in a Work state. The agent can only modify the Enterprise Data during the Talking or subsequent Work states. Once they go Not Ready or Ready again the record is written.
With all of that in place the agent could double-click on the Account Code field within the Enterprise Data section of CAD. It will open a small dialog and they can type in the value they want.
Please remember to rate helpful responses and identify helpful or correct answers.
Similar Messages
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Hi Gurus;
I am using BI 7.0. My client wants a customized variable for 0CALMONTH with 2 dialog boxes in the selection screen saying "From month" and "To Month". When you input months, say; 06.2008 in "From Month" and 08.2008 in "To Month", the output which will come is data from all the months between 06.2008 and 08.2008. The 2 dialog boxes are important in this screen. I know. it can be done through interval option in BI 7.0, but the dialog boxes doesn't appear in the first screen of the Selection Screen (Like in 3.x).Is there a way to fulfill my client's requirement? Please provide me a step - by - step guide if possible.
Regards;
SumantaSumanta,
Could you please clarify
1 ] whether you are using BEx Analyser or Web queires to execute the report? Does your query has only the custom variable as it selection parmeter?
2] Is your Custom variable(with Interval) for 0CALMONTH is defined as mandatory / optinal ?
If you are using Web queries and you variable is defined as optional, then there is setting that you need to do on the web template that you are using.
Choose you web template on the properties tab> Choose Web Template parameters>under the behaviour section ,choose check box for Display variable, as the default is off. This means that if you have Custom variables that are optional on you BI query will not be display as selection screen.
Hope this help,
Cheers,
Balaji -
How to create a custom variable for a Label?
i need my label to store a string variable in it, do you know i can create a custom variable for it.
i mean for example if it's name is "StoredString" i can access it in my code by "label1.StoredString" just like "Label1.text" or something like that.Thanks for pvdg42's help.
Hi soorena12,
Based on your issue, I suggest you can try the pvdg42's suggestion check your issue in your side.
If it still could not help you solve this issue, I suggest you can tell me which kind of application you create the label in the VS IDE?
What language you use to create for your application?
If you have any update message about your issue, please tell us.
Best Regards,
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Hi all,
i have one requerment. that is in the report i will give date on selection screen ,based on the date i want to get month only.
on that month ican use variable offset.. please give me the code if any body have (i_step =2).
thanksHi.
You can try the next:
1. create variable for user date (lets say Z_DATE)
2. create variable for month (not ready for input, mandatory, customer exit) lets say Z_MON
3. in [EXIT_SAPLRRS0_001 |http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/20f119d9-922d-2c10-88af-8c016638bd90?quicklink=index&overridelayout=true]try to read i_t_var_range table with key Z_DATE
4. parse this value - take by ABAP only month from the date
5. set this value (month) = value - 1
6. assign this value to Z_MON variable.
Regards. -
Formula Variables for Report Painter
Dear Experts,
I have a Report Painter Report which displays month wise report in columns and now i want the report to be displayed based on the period mentioned in selection screen.
Can someone please advice how do I do the same with use of Formula Variables.
Regards,
RahulGo to the selection screen and press F1 and go to technical details to name the name of the screen field. example: 8A-VON (period from) and 8A-BIS (period to).
In your report designer, you enter the those variable for the "period" characteristic and tick the variable ON/OFF checkbox. -
Customized name for report instances under publication (BOXI 3.1)
Hi All,
Is a there any way to have custom name for the report instances under publication history (default enterprise location). I can see we can customize report instance names using placeholders if destination is email or local drive or enterprise inbox, but doesn't have similar option under publication history.
Basically we have a Agency Report which has to be distributed to individual agencies through email while another copies will be maintained under publication history. But unfortunately there is no way (as it seems to me) to find out which report instance is for which agency (unless one manually opens and checks the report).
So my query to you is that, is there any work around to customize report instances name under publication history.
Thanks in advance.
Regards,
MukeshHi,
My client has exactly the same requirement; for instances/documents to be published to default location with custom instance and document names.
I'm really struggling to find any built in capability to do this however I hope I'm wrong on this!
At the moment I'm writing a publication extension to do this but again I hope this isn't necessary!
Does anyone know if this is possible? -
Need help in writing code Customer Exit for reporting Variable
Hello Gurus,
I have a requirement.When a authorized user logins to view the report, he should see only customers available in the value help screen.In the value help screen it is displaying all the customers, but data is displayed perfectly fine for the authorized sales rep. By default, Value help screen displaying all the customer numbers.
How can I restrict in the value help screen?
Any help appreciated with points.
Regards,
PNKHello PNK,
You can use a variable with Process type Authorization. This enables variables to be filled with values automatically from the user authorization.
http://help.sap.com/saphelp_sem40bw/helpdata/EN/44/599b3c494d8e15e10000000a114084/content.htm
Thanks
Chandran -
Formula Variables for Report Painter- Syntac error in formula, Please Help!
Dear Experts,
I'm creating the report where I need to calculate annualized P&L. The formula is as follows : (P&L account/Period(variable ))12*
I need to capture the From_period, which is entered by the user on the selection screen when running the report and use it as a variable in the formula above. Example: If User insert From Period 3, then the formula should be *P&L accoun / 3 * 12*
I have tried so many different way but nothing seems to work. one of the ways i tried was:
In the general selection Im using set variable 6P-S-PERIOVB.CCSS for period which consists of variable V_PERIO and B_PERIO.
So Im trying to create a folowing formula:
IF 1 >= u2018PER_FRu2019 AND 1 <= u2018PER_TOu2019 THEN 1 ELSE 16
IF 2 >= u2018PER_FRu2019 AND 2 <= u2018PER_TOu2019 THEN 1 ELSE 16
Unfortunately I keep getting Syntac error in formula. Please help me I'm really desperate to solve this issue after 5 days of unlucky research.
Thank you in advance
Regards
ErnestaThank you all for your help. The issue was that the variable was assigned to the different table as the library. After I changed it, it worked fine.
Regards
Ernesta -
Creating a range with Substitution Variables for Report Script
Is it possible to create a range with substituion varables for use in a report script. For example instead of listing "Jan" "Feb" "Mar" "Apr" in the report script can I use a sub varaible like Jan:Apr that will list them all out?
while I have not had luck with ranges in report scripts, others have. You could have a substitution variable the is "Jun" "Jul " "Aug" or whatever you want the members to be. and it will replace jusr fine
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Text Variable for Report Title
Hi All,
My requirement is to keep a dynamic text as current fiscal period in the Title of the report.
I have created a Customer exit variable and the value is getting populated. But the user does'nt wanna see the Key (Ex 2007004 ), he want to see the text as
Apr 2007.
If i am using a replacement path variable, then i can say replace with text. But as the text variable need to be in the report title, i have choosen the cust exit which will give only the key not the text.
Can anyone suggest me how to solve it.
Thanks In Advance
RamHi,
check the below thread.
0CALMONTH values need to display in Texts
Regards,
Siva. -
Custom variable for fiscal year/period
Hi BW Experts,
My problem is only fiscal year/period is populated
(fiscal year and posting period is not populated) and I need to have a custom exit ...that if the user enters 006/2007 i need to have a varaible which will contain 001/2006 to 012/2006 ..i.e data for entire year.
It doesnt matter which year the user enters ...i should fetch data for the entire year
I am very weak in ABAP programming ..if any body can share their experience..I would appreicate with full points
ThanksCreate a customer exit variable(not ready for input) var1 with interval
var2 is a ready for input variable that take the value entered by the user.
IF I_STEP = 2.
WHEN 'var2'.
DATA: v_mth_beg TYPE d,
v_mth_end TYPE d
REFRESH e_t_range.
CLEAR l_s_range.
LOOP AT i_t_var_range INTO loc_var_range
WHERE vnam = 'var1'.
EXIT.
ENDLOOP.
CONCATENATE loc_var_range-low+0(4) '001' INTO v_mth_beg.
CONCATENATE loc_var_range-low+0(4) '012' INTO v_mth_end
l_s_range-sign = 'I'.
l_s_range-opt = 'BT'.
l_s_range-low = v_mth_beg.
l_s_range-high = v_mth_end.
APPEND l_s_range TO e_t_range.
try this out.Hope it helps.
Regards,
Rakesh -
Hi All,
I was just wondering if it is possible to customize the excel sheet, when data is displayed on excel. By customizing I mean that, when we normally run the query the data is diplayed with a sort of grayed out back ground. Here one of my client want it to be displayed in some other color (say 'blue'). Can we do this ??
Thanks and Regards,
MHi mehar,
You can do by that by using aworkbook teplate. In the workbook template you can decide the color, fonts, logo etc that you would like to appear by default when any report is executed. See this for more info:
http://help.sap.com/saphelp_nw04/helpdata/en/33/746e393cf65c1ae10000000a114084/content.htm
Hope this helps... -
Custom eventing for reporting --- am i using the correct ResourceEvent?
Hi All,
I am using a web content management tool which stores all the content created through the tool in /documents repository . This content is published in the portal under various roles . I am working on a report to generate and report the hit counts for the pages in this repository . I have written a Km service that subscribes to GET_TEMPLATE event to generate these statistics.
The problem i am facing is this . When i navigate through the KM folder structure to a given page in a subfolder and do a preview of the page content , the hitcount is incremented and the report reflects this increase . However if i navigate to the role where the content is published and view the content from the role , the page hit count is not incremented and the report does not show the increment .
My questions are
1) Do i need to write a custom KM event that notifies the repository broker about
the page access through the roles?
2) Is there any other standard event to which i can subscribe to get this page hit count.
Any helpful answers will be rewarded.
regards
SubraHi Subra,
> is there any way to know if the tool is raising any event
As I have been one of the developers, I can report that the tool definitely does not raise such an event explicitely. But as said above, it also shouldn't do this, as it shouldn't be needed. In addition, for the display the tool redirects to a KM navigation iView, which normally should lead to the expected event risen anyhow.
But if it really doesn't work, you still have the option to ask btexx to check if this is a shortcoming on SAP side - which in the interest of a smooth working product should be tracked, maybe worked around...
About the caching I can report that there is also no caching used at the moment for the display. This may change one day, for this in fact it would make sense to raise the event (even if the resource isn't called from the framework, but to enable such kind of statistics, if they won't be part of the product one day anyhow).
Hope it helps
Detlev
Message was edited by:
Detlev Beutner
One additional remark for all people involved: I just remember to have read about the same "missing" event on SDN, but I never checked this in the end. It <i>might</i> be that the navigation iView only throws the getChildren event, as for other resources than XML forms elements, it only renders the name of the resource, not it's (or part of it's) content (so the content doesn't get accessed). This also would make sense as normally the access to the <i>Show</i> form could be differentiated from the access to the <i>RenderListItem</i> form. -
DIAdem create an user variable for Report
Hi,
I know that i can display in a DIAdem report some pre-defined DIAdem vairiable (such as CurrDate) using @@Variable@@.
I would like to create a DIAdem user variable (from a DIAdem script) to be used in DIAdem report.
1) I have created a variable in my script
Dim myvariable
myvariable = "hello"
2) I have run the scirpt
3) I have put @@myvariable@@ in a Text
But a error message appears : Variable is undefined : 'myvariable'
How could a create a user varaible to be displayed in my report?
Thank
Solved!
Go to Solution.Hi malexman,
The other option is to create a global variable from a normal (non-user-command) VBScript. There are several ways to do this, but the one we instruct new users to implement is the "GlobalDim" command, like this:
GlobalDim "UserVariable"
UserVariable = "hello"
You will notice that after this short VBScript runs the "UserVariable" changes color to show that it has become a global variable-- at that point you can use it in REPORT (and everywhere else in DIAdem, thus the name "global" variable).
Brad Turpin
DIAdem Product Support Engineer
National Instruments -
Hi,
I have a customized variable in report painter which pulls data from standard table, profit centre (GLPCT). The data is included dummy profit centre.
How can block or should not allow dummy profit centre data to flow to the report?
Please advice.Hi,
Easier option is to create a profit center group excluding the dummy profit center and assign it in the report painter instead of the variable.
Other option is at the time of executing the report, exclude the dummy profit center with out making any changes in the report.
Regards
Sudhakar Reddy
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