Custom variables for reporting

Hello,
I have a customer who has UCCX 8.5 and was wondering if they can do the following. Call comes in, agent answers the call and when the call is complete, they would like the agent to add an "account code" to the call from within CAD. They then want to use this "account code "for reportings. Is this possible?
Thanks in advance!                  

Yes but the agent won't be prompted for it so it would require some training.
The CallVariables1-10 that are stored to the ccdr table record for the call can be given a friendly name such as Account Code under Desktop Administration. You would also need to add that variable to a Layout List so it is shown in CAD.
The Script would need to set that Layout List to be used with the Set Enterprise Info step.
The Workflow Group of the agent (created in CAD Workflow Administrator, assigned in Desktop Administrator) would need to allow users to Modify Enterprise Data.
The CSQ would need to be configured to place the agent in a Work state. The agent can only modify the Enterprise Data during the Talking or subsequent Work states. Once they go Not Ready or Ready again the record is written.
With all of that in place the agent could double-click on the Account Code field within the Enterprise Data section of CAD. It will open a small dialog and they can type in the value they want.
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