Customer Cancels Balance of Sales Order - How to Enter This in BYD

I have a customer who ordered 25 units. I shipped 21 units, and the customer canceled the remaining 4 units. The sales order is "in process" and the customer demand still has 4 units open. How do I remove this from the customer demand and set the sales order status to complete?
I have tried to do an adjustment confirmation, but that does not seem to work.
Any suggestions?
Hans

found it - Please navigate to the sales order, select the line item and maintain the 'reason for rejection'. The sales order will then be completed and the customer demand dessapear.

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