Customer dissatisfaction.

Attention: Comcast Customer Services Since it has taken 2-3 months to resolve and trouble-related several issues related to my computer, TV and phone services ... I feel a credit adjustment should be made to my account. I have spent countless hours & days over the telephone ... and in the downtown Comcast office in San Jose, CA., attemptime to resolve COMCAST SERVICES & equipment issues.  After my husband passed away in Feb 2015, I started a very complicated process of placing our Comcast account into my name. Even though my name was shown on the "original account" from the time we became COMCAST subscribers, my husband was the "primary" on the account.  Thus, the "changeover process" (placing the account into my name) has resulted in very troublesome, lengthy periods of interrupted services, bad communications & follow-up. Communications between Customer Service & tecnition/s that actually came to the home, are non-existant!   I live in an active senior community in SE San Jose, CA., where management contracted with Comcast for nearly 100% of approximately 4000 home owner/residents ... for one huge "package deal." However, as the years have passed, Comcast services have declined grately.  Residents, along with Comcast service technitians, find themselves commiserating with each other about poor service and mis-communication.  Comcast's Customer Service reps are 100% "scripted" ... and are rarely able to talk extemporaneously to a customer, calling in for assistance. They repeat "the script" over and over, talking like a robot.  Numerous times, I have tried to report my overall dissatisfaction, directly to COMCAST MANAGEMENT ... and have always been unsuccessful in obtaining any contact information from any Comcast representative ... and even on the COMCAST website!!!  This is totally unacceptable ... and unheard of ... in a company the size of Comcast!!!

leerye wrote:
Attention: Comcast Customer Services Since it has taken 2-3 months to resolve and trouble-related several issues related to my computer, TV and phone services ... I feel a credit adjustment should be made to my account. I have spent countless hours & days over the telephone ... and in the downtown Comcast office in San Jose, CA., attemptime to resolve COMCAST SERVICES & equipment issues.  After my husband passed away in Feb 2015, I started a very complicated process of placing our Comcast account into my name. Even though my name was shown on the "original account" from the time we became COMCAST subscribers, my husband was the "primary" on the account.  Thus, the "changeover process" (placing the account into my name) has resulted in very troublesome, lengthy periods of interrupted services, bad communications & follow-up. Communications between Customer Service & tecnition/s that actually came to the home, are non-existant!   I live in an active senior community in SE San Jose, CA., where management contracted with Comcast for nearly 100% of approximately 4000 home owner/residents ... for one huge "package deal." However, as the years have passed, Comcast services have declined grately.  Residents, along with Comcast service technitians, find themselves commiserating with each other about poor service and mis-communication.  Comcast's Customer Service reps are 100% "scripted" ... and are rarely able to talk extemporaneously to a customer, calling in for assistance. They repeat "the script" over and over, talking like a robot.  Numerous times, I have tried to report my overall dissatisfaction, directly to COMCAST MANAGEMENT ... and have always been unsuccessful in obtaining any contact information from any Comcast representative ... and even on the COMCAST website!!!  This is totally unacceptable ... and unheard of ... in a company the size of Comcast!!!It is impossible sometimes to speak with a CSR who goes off-script....Try doing this instead ( it's always worked for me ): Send an email to:
[email protected]
Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post. Good Luck!-=Ray=-

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