Customer Interface problem

Dear All,
I am working on customer interface.. everything is working fine .
i am inserting customer's header leval contact information everything is working okay only problem that i am having is i am not able to insert website addresses on header ..
when i am giving contact point type as web it gives me error that contact point type must be phone,email and tlx.. so any one please tell me how to insert web addresses through interface.

Hi,
In *'RA_CUSTOMERS_INTERFACE_ALL'* Interface table you can find a column named *'URL'*, insert your web address in to this column, this should bring up URL at customer header level.
Regards,
Yuvaraj.C

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Message Edited by And.Pkg on 10-16-2008 09:00 AM

In the Breakpoint forum is an ongoing thread "Monthly Bugs" that lists bugs posted in the forum. It is maintained by the forum users for the forum users.
I have already submitted yours. Its no garantee that it is a bug or that it is spotted by NI. You could always contact your local NI application engineers and have them report it as a bug, if they think it is you will receive a CAR ID.
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Regards,
André
Using whatever version of LV the customer requires. (LV5.1-LV2012) (www.carya.nl)

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Hi,
We are planning to migrate from 10.7 to R11i on Solaris machine. We have developed custom interfaces with Oracle AP, AR and INV modules. We have GL, AP, AR, Cash Management, Inventory and purchasing modules implemented. We would really appreciate your help on following:
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CNiGraph3D: MsgBox "Error accessing the controls custom interface"

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Accessing Custom Interface aggregate on KAppBoss in Background Thread

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Gurus,
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Dinesh,
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Thanks
Nagamohan

SQL to register custom Interface

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1) Assign iSetup super user role.
2) Create Function
3) Create Menu
4) Create Grant
5) Register Interface.
Since it consumes good amount some time, it may not be required in development or UT environments. I have provided the query that would directly register interface with iSetup schema without having to go through the above flow.
Also, this provides a chance for customer who are on 11.5.10.2CU to create and register customer interfaces with iSetup.
Please note that this short cut must be used only in development and UT environments.
INSERT INTO az_apis
API_NAME,
APPLICATION_SHORT_NAME,
SEQ ,
DISPLAY_NAME,
DESCRIPTION,
COMMIT_IF_WARNING,
TYPE_CODE,
METHOD_NAME,
PATH,
CREATED_BY,
CREATION_DATE,
LAST_UPDATED_BY,
LAST_UPDATE_DATE,
LAST_UPDATE_LOGIN,
API_CODE,
SEQ_NUM,
API_DESC,
COMMIT_IF_WARNING_FLAG,
API_TYPE,
REPORT_LAYOUT,
FILTERING_PARAMETERS,
DATA_SOURCE_NAME,
UPDATABLE_FLAG,
CHANGE_UPDATABLE_FLAG,
ALLOW_SET_TARGETVAL_FLAG,
ALLOW_FILTER_FLAG,
API_STANDALONE_FLAG,
ACTIVE,
DISABLE_REPORT_FLAG
VALUES
NULL ,
:1 ,
NULL ,
:2,
NULL ,
NULL ,
NULL ,
'importFromXML',
:3,
1,
to_timestamp('03-JAN-07','DD-MON-RR HH.MI.SSXFF AM'),
1,
to_timestamp('21-MAR-07','DD-MON-RR HH.MI.SSXFF AM'),
0,
:4,
NULL,
NULL,
'N',
:5,
'MULTIPLE',
:6,
NULL,
NULL,
NULL,
NULL,
'Y',
'Y',
'Y',
NULL
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for Generic Loader (FNDLOAD) API => patch/115/import/mysamplelct.lct
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For iSetup framework BC4J APIs => BC4J
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I have provided a sample XML.
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<parameters>
<conjunction>AND</conjunction>
<language></language>
<mode type = "Export">
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<separator></separator>
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<value></value>
<msgcode>AZ_R12_PRODUCT_CODE</msgcode>
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<datatype>java.lang.String</datatype>
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<sqlforlovcol>PRODUCT_CODE</sqlforlovcol>
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Have your signed your assembly ??
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Custom Interface using Entity Objects

Right now, we can only define cutom interfaces using the Generic Loader. I was wondering if this functionality is going to be extended so that users can define custom interfaces using EOs instead of lct files.

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The same issue.
Need help.
Also checked bne.log, no additional information.
<bne:document xmlns:bne="http://www.oracle.com/bne">
<bne:message bne:type="DATA" bne:text="BNE_VALID_ROW_COUNT" bne:value="11" />
<bne:message bne:type="DATA" bne:text="BNE_INVALID_ROW_COUNT" bne:value="0" />
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bne:cause="The ERRORED_ROWS step 20003:ER_500165, parameter number 1 must contain the value BIND in attribute 1."
bne:action="" bne:source="BneAPIImporter" >
<bne:context bne:collection="collection_1" />
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Hi,
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LOAD DATA
APPEND
INTO TABLE RRAT_RCAP_GIO_MAN_ADJ_STG
FIELDS TERMINATED BY ',' OPTIONALLY ENCLOSED by '"'
TRAILING NULLCOLS
PERIOD_NAME CHAR "ltrim(rtrim(:PERIOD_NAME))"
,SOURCE_TYPE CHAR "ltrim(rtrim(:SOURCE_TYPE))"
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,LAST_UPDATED_BY "fnd_global.user_id"
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=====================================Log file ================
Record 1: Rejected - Error on table "XXATORCL"."XXAT_VCAP_GIO_MAN_ADJ_STG", column USD_NET.
ORA-01722: invalid number
===================sample file ==========================
JUL-11,Manual,8213-880011-00000000-259390-1Z-0000-0000,1001
JUL-11,Manual,8213-880011-00000000-253701-1Z-0000-0000,73
==========================================
I had tried with last successfully uploaded file as well which is also now not uploading.
Please help me in this issue.
Thanks,
Piyush

i am using R12 now. Please avoide INTEGER EXTERNAL part from the control file. please refer below :
LOAD DATA
APPEND
INTO TABLE RRAT_RCAP_GIO_MAN_ADJ_STG
FIELDS TERMINATED BY ',' OPTIONALLY ENCLOSED by '"'
TRAILING NULLCOLS
PERIOD_NAME CHAR "ltrim(rtrim(:PERIOD_NAME))"
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====================
Srini,
Just one thing i want to explain you that previously it was working fine but suddenly (might after upgrading in R12) started giving error. I had tested with old data files also which were loaded successfully in the system. but now it is giving error. Please help me in this issue.
Regards,

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Time Machine: ℹ️
    Skip System Files: NO
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 1.11 TB Disk used: 848.39 GB
    Destinations:
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        Total size: 999.86 GB
        Total number of backups: 101
        Oldest backup: 2013-11-22 16:26:50 +0000
        Last backup: 2015-02-05 15:55:38 +0000
        Size of backup disk: Too small
            Backup size 999.86 GB < (Disk used 848.39 GB X 3)
Top Processes by CPU: ℹ️
        12%    mds
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    292 MB    mds_stores
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Try un-installing Sophos.
Sophos Un-install

Customer Service Problems

After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account.
I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable. Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems. When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers. Someone in your company needs to hear this and put a stop to these destructive business practices.
In brief, the first issue involved arranging a service call for interruption of internet service. The entire process kept me on the phone for a total of 3 hours over several days. I have given up my land line and use a cell phone exclusively. Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but I did not understand the reason for the transfers. Then the pattern of hold-talk-transfer began again. Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern. Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.   During that time I incurred cell phone charges of $.45/ minute.
After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call. They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service. I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement. I also asked to have them communicate with me through email. I was told that communicating through email was not possible. These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each. I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority. The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.
The second issue involved billing. I signed up for auto-pay to have my monthly bill deducted directly from my bank account. Verizon’s computer system deducted the bill twice, overdrawing my account. I incurred a bank overcharge fee. The same pattern of hold-talk-transfer began for this complaint as well. The customer service staff refused to take responsibility for this error as well. Their solution required me to spend more time and incur extra expenses. I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request. He denied any responsibility for this billing problem too.   I had to have my bank retrieve the money under a fraud compliant.
Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem. If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem. If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem. When all of those actions prove inadequate, then there is a *communications* problem.
Customer service has flagged my account and put me down as a “problem” customer. Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions. Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code. I grew up working in my family’s retail liquor store. From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
Admit when you are wrong and try to make up for the mistake.
Never argue with a customer over small things.
Listen to the compliant and don’t just dismiss it out-of-hand
Try to make things right even though you may not be directly responsible for problem.
For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules. I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under. But their behavior tells a different story.
Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive. He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on. To date I have not received the communications they promised.
Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about? I’m afraid the answer will be yes. Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.
My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
with my issues but have no interest in repeating my past experiences.
It's too bad that this had to happen since the solution could have been so easy and simple.
I plan to publish some form of this letter and distribute it to the public.
Solved!
Go to Solution.

Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report.
RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
My final statement was $ 24.47. I cleared a check from Verizon.
I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan.
Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
New number:{edited for privacy} ; Email:{edited for privacy}
Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
Events that prove the lack of training and support Verizon customer and billing service have.
Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
Tracking # {edited for privacy}
2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'.
A credit for the international plan has been applied to your account and will appear on the next statement.'
2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
Tracking # {edited for privacy}
2/16/10 Verizon eCenter responded (Michael) I am sorry for the inconvenience you have experienced.
Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966
Monday through Friday between 8:00 AM to 6:00 PM Local Time.
2/16/10 Verizon eCenter (Sue) responded : I am sorry for the inconvenience you have experienced.
I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
I stand on my decision of not pay for someone else mistakes.
Your actions have damaged my integrity as a good costumer and citizenship.
Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

Which one to use - Customer Interface or TCA APIs? And why?

Hi,
Please let me know the answer for the following questions. I have a legacy system in 11.0.3 (which does not have the TCA architecture) and the customers have to be moved to R12. I could get the details in different flat files for the import from source system. Which is the approach I should use?
1) What does customer interface does NOT do which the TCA APIs can do?
2) Doesn’t the customer interface use the TCA API within it?
3) Is it better to use APIs than customer interface? If so, why and what are the criterions I should look for for deciding on what to use?
Highly appreciate the help.
Thanks,
Dinesh

Hello Dinesh,
To answer your questions below:
user3331828 wrote:
1) What does customer interface does NOT do which the TCA APIs can do?The Customer Interface tables do the same things that TCA API does.
user3331828 wrote:
2) Doesn’t the customer interface use the TCA API within it?I have never been able to open a Spawned program to see which packages are used. Not sure if it uses the same API packages.
user3331828 wrote:
3) Is it better to use APIs than customer interface? If so, why and what are the criterions I should look for for deciding on what to use?Customer interface might be easier than the to implement than the use of API..
For customer interface, just right a program to validate the source data and insert into open interface table, submit the import program and view output for errors. Much easy to maintain than API.
API need a certain level of programming and you will need to investigate for all the flow of creating a customer and their corresponding create procedure to call..
Hope this help,
Vik

Interface Problems: DBA = Data Pump = Export Jobs (Job Name)

Hello Folks,
I need your help in troubleshooting an SQL Developer interface problem.
DBA => Data Pump => Export Jobs (Job Name) => Data Pump Export => Job Scheduler (Step):
-a- Job Name and Job Description fields are not visible. Well the fields are there but each of them just 1/2 character wide. I can't see/enter anything in the fields.
Import Wizard:
-b- Job Name field under the first "Type" wizard's step looks exactly the same as in Export case.
-c- Can't see any row under "Chose Input Files" section (I see just ~1 mm of the first row and everything else is hidden).
My env:
-- Version 3.2.20.09, Build MAIN-09.87
-- Windows 7 (64 bit)
It could be related to the fact that I did change fonts in the Preferences. As I don't know what is the default font I can't change it back to the default and test (let me know what is the default and I will test it).
PS
-- Have tried to disable all extensions but DBA Navigator (11.2.0.09.87). It didn't help
-- There are no any messages in the console if I run SQL Dev under cmd "sqldeveloper\bin\sqldeveloper.exe
Any help is appreciated,
Yury

Hi Yury,
a-I see those 1/2 character size text boxes (in my case on frequency) when the pop up dialog is too small - do they go away when you make it bigger?
b- On IMPORT the name it starts with IMPORT - if it is the half character issue have you tried making the dialog bigger?
c-I think it is size again but my dialog at minimum size is already big enough.
Have you tried a smaller font - or making the dialogs bigger (resizing from the corners).
I have a 3.2.1 version where I have not changed the fonts from Tools->Preferences->CodeEditor->Fonts appears to be:
Font Name: DialogInput
Font size: 12
Turloch
-SQLDeveloper Team

Customer Interface problem

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