Customer invoices are not getting cleared when lockbox file imported in sap

Hello ,
When the lockbox file is imported into SAP , it is not able to clear customer invoices. It creates SAP documents and payment advices but not able to apply the payments to customers accounts.
Can anyone suggest on this with possible solutions.
Regards,
suresh

Hi,
You have to check the invoices are being match. The options are the following according to selection screen in FLB2:
Document numbers (BELNR)
Reference document numbers (XBLNR)
Document number first, if not found: reference doc. number
Reference document number first, if not found: doc. number
Document number first, then reference and amount
You have to check if the information which is coming in the file is the same present in the invocies in the ERP.
Also check the settings in OBAX and OBAy.
REgards,
Renan Correa

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