Customer Master Change - Dunning Procedure

Hi Friends,
We have the customer masters already created in the system. However, the users did not specify the Dunning Procedure while creating the Customer Masters. Now they wish to commence the Dunning from SAP, in order to send out the notices for the overdue open items. But we notice that while some of Customer Masters allow changes under the "Correspondence" tab to enter the Dunning Procedure, there are few Customer Masters that do not allow the changes to be made as the feild is greyed off. What could be the reason and how to resolve the same ?
Thanks in advance.

Hi,
Customer Master will be created based on the customer account group. For every account group some fields are kept as required, some others are suppressed.
So, what u have to do, is see for which customer account group are these customers mapped for which corresponce fieds are greyed.
Then go to spro and do changes in the customer account group as the required fields.
Then these fields will be ready for inputtig values.
regards
srikanth.

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