Customer service is a joke!!!

So there seems to be nowhere to inform Adobe of
their shortcomings with the customer service provided over the
phone, so I guess this place is a good as any.
A recent online purchase was shipped to an incorrect address
of which I had previously and in person, corrected with a customer
service rep. I thought that would be the end of it. So I call up
after I realize that the product has not been delivered and I am
told that the shipping company sent it to the wrong address. So I
call the shipping Co, and they had shipped to the provided address
(from Adobe, which was the old incorrect address). So now I call
back Adobe customer service again, and go through all the BS that I
did the first time to try and "correct" this issue. After being
passed around, and told that the address is correct that Adobe was
going to send me a replacement product "gratis". Well I patiently
wait for this new product to show up and again the time passes with
no sign of the product. So here we go again and call Adobe customer
service. This time I'm told that the product was not sent due to
Adobe having no "state" location for my shipping address, (yes -
the address that I have given them now for the third time). So I
express my concern that this is such an issue, why did they not
contact me and ask for the my state, why did they not look at the
zip and figure it out? Anyway the customer service rep puts me back
on hold to try and find out "why" and then they come back and tell
me that the Adobe ordering system was "resting" over the fourth of
July long weekend and as such no . Resting - now i really had to
contain my desire to laugh. This is Adobe people!!!! Anyway I'm now
told they are generating a third order and that I am to call back
in 24hrs to get my tracking number. I asked the rep could Adobe not
send me a email confirmation with the tracking number (like every
other online merchant does) No that was no allowed by customer
service and that another Adobe department would have to handle
that. So now I'm playing the waiting game again, still no tracking
number, a third order number and I still have to contact them again
to get the information.
This is 2008 and us professionals who rely on Adobe products
to make a living are being treated like the proverbial mushrooms -
kept in the dark and fed a lot of sh#t!!!!
Thanks Adobe!

I completely agree. I cancelled my landline service last night after my service being out 3 times in the last month and being stood up by the technician yesterday. Received an automated call at 5:30pm saying they couldn't make it and rescheduling for today for an all day appt. Cause I guess none of us have to work. I called back reinforcing that the reason I had to have the appt kept is because I have an adult son with autism who has to be able to communcate with me when I am at work. It is safety issue. They told me i needed to have called by 1:30 that day. I don't think he even realized what a ridiculous statement that was since they cancelled at 5:30! Apparently there was no one in all of the company who could contact the technician and tell him to keep the appt so I cancelled servcie and went out a got a cell phone for my son. I feel your pain!

Similar Messages

VZW Customer Service is a Joke (3332 Error Still A Huge Issue)

I've been using an old (original) Razr flip phone, and recently had the opportunity to purchase a (never used) Razr2 that missed the 3/2011 update. Before forking over a single penny, I googled the 3332 error. It brought me to these very pages where a very helpful Verizon employee (helpful Verizon employee being an oxymoron these days) named MikeS_VZW posted on several different threads about how to fix the 3332 error.
He posted a direct filepath for store employees to follow, and he also posted a list of phones that the flash would work for. (By the way, all those threads are now locked for some reason.) It was based on this information - a Verizon Wireless Employee posting on the Verizon Wireless Website, that I decided to fork over the money and buy this new phone.
So a few days ago I head to the Encino, CA store and am told that they don't have any computers at all that a phone can be hooked up to and that he didn't think any stores are able to flash phones. But he did go in back and call around. Turns out that the Flagship stores are still able to flash phones and that the nearest Flagship store was in Porter Ranch.
Today I went to the Porter Ranch, CA Verizon Wireless Flagship store. Upon entering I explain that I was sent there from Encino to have my phone flashed. I show him a printout of MikeS_VZW's filepath & instructions. The greeter tells me that he doesn't know why they keep sending people to his store but that he will have someone help me out.
Jean Carlo comes over and I explain the whole thing to him again. First thing that he tells me is that Encino could have done it saving me a extra 30 miles (15 miles each way). Well I say that they told me only Flagship stores could Flash my phone. He tells me Panorama City is also a Flagship store (and only about 4 miles away from me). But whatever, I'm already in the Porter Ranch Store...
I show him the printout and without looking at it he responds that he knows how to flash a phone. He then goes on to tell me that he can flash my phone but if it burns out, which has happened, then they aren't responsible and I would have to pay the insurance deductible to get a new phone.
Again, I WOULD HAVE TO PAY MONEY OUT OF MY POCKET, IF THE VERIZON WIRELESS FLAGSHIP STORE EMPLOYEE RUINED MY VERIZON PHONE WHILE TRYING TO GET IT TO PROPERLY WORK ON THE VERIZON WIRELESS NETWORK. Gotcha.
I told him to go ahead, because if it burned out then I would revert to my super old original Razr and then just wait it out til the end of my contract.
Ten or so minutes later and brings my phone back as it's still restarting and asks if there's anything else. I say no and he walks away. As soon as it restarts I try to download Backup Assistant and I of course get the 3332 Errror.
I go to find Jean Carlo, but he's with a customer...20-30 minutes later, I show him the printout of the filepath that he previously refused to look at and ask if that's the filepath he followed because I'm still getting the error message. He tells me to hold on, takes the printout and goes to talk to someone. 5-10 minutes later Benjamin the manager approaches me and says that they can't follow specific filepaths, they can only flash phones with whatever software they have on their computers which are sent to them by Verizon.
I explain that this is a fix posted to the Verizon Website, by a Verizon Employee and am told that there is nothing they can do and that I should call tech support.
As soon as I got in my car I called 611 customer service to complain about the runaround that I had gotten which resulted in nothing being done to fix the problem that Verizon themselves created. The cs rep (whose name I didn't get) told me that it sounded like an issue for tech support. So my call to complain about getting the runaround results in getting more runaround.
I was transferred to Buddy. I explained everything to him, told him about this forum and asked him to pull it up. He was unable to because their computers are very slow and the page kept timing out before it could load (VERY TELLING). He did mention though that anyone could post on the forums that MikeS_VZW might not be a Verizon employee. Buddy's solution was that he offered to replace my new phone (old, out of stock model, but still new and never before used) with a "like new" refurb. This option would 1) not cost me anything, and 2) not require a contract extension. The only 3 phone choices he gave me are all garbage. I wouldn't take any of those phones if I was offered free service to use them. And even if I were willing to try one out to see if it was acceptable, I'd have to send them my Razr2, so I'd be stuck with the garbage once it proved to be garbage. And since he was unable to pull up this forum to see that there is a fix, I asked to speak to a supervisor.
I was then transferred to Brandon. While his computer was super slow as well, he was able to open the forum and see the filepath that MikeS_VZW had posted. I asked him to verify that we are in agreement that MikeS_VZW is (or at least was) a Verizon employee. He conceded that it appeared that he was. A lot of back and forth later, he promised to call stores in my area to see if he could find one that could and would be able to fix my phone. But before he did that, I asked him if he was able to open the filepath that MikeS_VZW had listed. He tried and said that it had been moved to a different location. He looked to for in that new location and still no luck. Therefore, if he wasn't able to find it, what was the point of asking a store to follow a path to a destination that didn't exist.
That 611 call lasted 02h 01m 31s. Plus the 45m-1h I spent in the Porter Ranch. All for nothing. All because Verizon has obsolete information posted in it's help forums.
There was a reply to a (now locked) post dated as recently as February 13, 2013, a mere month ago, saying that they went into a store in Columbus Ohio, and that store was able to fix the problem. Why does one hand not know what the other one is doing.
Is there anyone else that has had this issue resolved recently?
I have been a Verizon Wireless customer for over 10 years, since before it was called Verizon Wireless (I started with Airtouch). Slowly but surely, year by year, month by month, and day by day, their service, as in customer service (not wireless service) has steadily gone downhill. They do not care about their customers. They only care about their customers money.
I have 3 phones in service with Verizon, and as soon as the contract expires on the last one in July, I'm dropping them as fast as they drop calls in the canyons.
Q: Why create that update in 3/2011 that removed functionality from all the basic/non-smartphones?
A: Cashmoney*
By removing functionality you force your customers to upgrade their phones. (Cashmoney)
By forcing your customers to upgrade their phones you force your customers to sign new 2-year contracts. (Cashmoney)
By forcing your customers to sign new 2-year contracts when you basically offer nothing but smartphones, you effectively force your customers to switch to a smartphone. (Cashmoney)
By forcing your customers to switch to a smartphone you force your customers to add data plans. (Cashmoney)
Q: Why start charging a $30 upgrade fee when it used to be free to upgrade?
A: Cashmoney
Dear Verizon, may I please please pretty please pay you $30 for the privilege to continue paying you every month? (Cashmoney)
Q: Why eliminate the unlimited data plan and move to an obtusely structured tier system?
A: Cashmoney
Hey Verizon, do you think there's any way it's possible for me to pay you more, but get way less? Why don't you guys look into that and see what you can come up with. (Cashmoney)
*Cashmoney - Corporate translation: Added revenue stream
Note: all the tags relating to this post (i.e. no_help_from_customer_service, money_hungry_company, cancel_contract, cancel_service) were already created by other users prior to me.
>Subject line edited to remove profanity<
Message was edited by: Verizon Moderator

1. Jim, the only reason my phone is "obsolete" is because Verizon decided to make it "obsolete". Otherwise, it makes and receives calls and texts without issue.
2. We are not all customers here, Verizon employees are constantly posting on these boards.
3. There was a post on a previous thread by a customer who had the issue resolved. That post was dated February 13, 2013. https://community.verizonwireless.com/thread/493678?start=122&tstart=0
4. You, personally, might not need to know what every single person said in every single discussion, but I wanted the Verizon employees that troll these boards to see what >Comment Deleted<they put their customers through.
5. >Comment deleted<
Message was edited by: Verizon Moderator

BT & ITS CUSTOMER SERVICE IS A JOKE!!!!

On a second thought, NO!! It is a disgrace!! I'm very angry, frustrated and utterly dissapointed!! I will take my case to the highest authority as i have had enough of this poor and lack of service company!
Just to mention i'm still on the phone on one hand and typing to convey my message on the other, and for the record as i check my time waiting on the phone its been 47:12 minutes since i've been trying to get spoken to and mind you its not the first time ive had this experience either!! After speaking to an employee who had no clue whatsoever i was told to speak to the manager and still WAITING!!! wonder if the manager is having dinner or sleeping!! where is customer service, or rather do they even know what customer service is all about! Hah you bet!
My story
In early september as i moving to a different property i called BT to transfer my phone line to to my new address, and after going through all the details, ( i need to mention even at the time i spoke with more than 3 individuals over a 2 hours almost time period, as the people there had no clue what their job is all about) in the end i managed to speak to a lady who confirmed everything for me and said because of the new property i will have to re-enter myself on a new contract not to incur any installation charges which was something ridiculous like the 100.00 +, i agreed and even mention to them at the time if i will incur any charge and they said NO!!! after two weeks my new phone line and service will be up and running!! i was also told my current phone line in my old property will get disactivated at midnigt on the day i called, it seemed logical so i waited to see my new engineer coming but no one ever turned up!!!!
2 weeks gone never received any email or letters, so i waited thinking maybe i will hear from you in the next few days but sadly NO, so after 3 weeks i got on the phone again and i spoke again with the endless names of people in the wrong department for someone to finally manage to tell me what actually is going on!! apparently at the time i was getting my services changed to my new property my last bill at my previous property wasnt cleared hence why they couldnt proceed with the order!! How do you expect me to know that if you dont communicate with ME!!!!!!
ok that now cleared and bills paid , i seek the reassurance that now everything is sorted when do i get my service, i was told will need to re order and again should get the service within 3 weeks, i was on the train at the time and told the lady my phone can lose network if that's the case please send me the confirmation by email or post as we were almost in the end of the conversation, she said YES!! three weeks gone and no email came and no letter came!!!! again got on the phone with them and nothing from the second time conversation has been saved and processed!! I ask myself why do you pay incompetent people to work for you, is your company really that hopeless that you cant recruit the right candidate or is it just that you just dont care!!!!
After the third time i again got on the phone with them i managed to have a final complete conversation and i was told that an engineer will attend on the 8th of november to get my services sorted and yes i am on a new contract, howver again nothing till date has confirmed these details in writing! at every converstaion i have had with them i clarified whether i will incur any charges i was told NO!!!
today i just so happened to log into my bt account and to my shocking revelation found out that i had a bill of 100.00 to clear, surprised i got on the phone for some clarification? and yes to give you an update on my time on the phone to speak to the infamous manager its now 1hr 13 mins since i'm still on hold WAITING!!
my question to you the team are the following:
i made myself clear today when i called and spoke to the lady that i do not want to speak to someone who has no clue about her job she reassured me am in the right department and she will help me,
i questionned how do i have a bill of 100.00 + for not using the service since september, she said to me its my contract charge as my new contract starts on the 8th of november now, i ask, has this information been communicated to me before? NO is the answer, secondly i was told the first time when i request the change of service into my new property that my line and account will be cancelled at midnight on that day, how can i then be still charged, on top i dont even live in that property and address anymore? you guys are fooling customers and misleading us, for sure i am not growing money on trees to give to bt for its disgusting and shambolic service, do you make fun out of your customers?????
oh the line has finally dropped at its been 1hr and 19 mins officially since i have been waiting to speak to the manager, i wonder whether the receptionist on the side has hung the phone or the phone itself has gone tired and gave up!!!
it might be fun for you reading this message learning of my frustration but trust me this is the limit!!!!
i need you to formally now write to me and APOLOGISE and for the record i'm terminating all my services with you as i cant bother anymore and yes you will need to see that this matter is resolve in the least trouble to me, you need to write off that absurd bill of 100.00 that you have unfairly and unjustly billed me for a service i have never used and been ridiculed for and (b), as i cant bear the stress of dealing with BT anymore i am stopping my service and you will need to make sure i dont imcur any riduculous charges, as i wont pay you a penny and i will take this matter as far as it should because you have crossed all limits!!!!
i await to hear from you
hamz

StephanieG wrote:
toekneem wrote:
If it helps, you can use this
Seems a bit excessive toekneem!
@ hamz_3006, please send in your details and we'll get back to you as soon as possible.
Thanks,
Stephanie
Hi Stephanie, that was so hamz could use it against me, if you failed to pull this one off.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Adobe customer service is a joke

I purchased a membership for the first time and I have to say that although Adobe products are great, customer service is not doing a really good job. I wanted to ask a question about my subscription and I have been trying to contact them for the past 8 days.
I mean really is is that hard? First I chatted with agents who did not know a thing about how to resolve my problem and transferred to other agents, and of course the transfers never went through. Calling them on the phone is useless, you just wait on the other end of the phone for literally hours and after you wait your call is dropped.
Now I am thinking about cancelling my subscription because I cannot deal with bad customer service, I just can't and I have to contact customer service again to cancel. But how does one contact customer service when customer service is not doing its job?

Cynthia,
This is a user-to-user forum for technical problems with Lightroom.
You are not the only one who has complaints about customer service - but posting them on this forum won't do you much good.
Instead of trying to phone Adobe try the chat line: http://helpx.adobe.com/contact.html

Customer Service is an joke

Why is so difficult to speak to someone who knows what they are doing?? I had a "customer service" rep on Friday named Ponya that was useless. Then when I asked to speak to someone else there was no one available. I waited on the line to speak to someone about my upgrade and returning my phone and I got a Customer Service Rep that was completely unaware and unwilling to help.

"No ISP guarantees wireless speeds there is to many potential external interference sources"
Hardly helpful since the speed to my laptop last night was 0.36mbps. My next door neighbour whose ISP is EE gets a regular speed of 40mbps on a wireless connection.
It can be done but apparently not by BT. Current advertisements are at best misleading.
NONE of this was explained to me on sign up.

HP customer service is a JOKE

I bought a G series laptop FIVE MONTHS ago and the motherboard is bad. After THREE WEEKS and COUNTLESS phone calls, I have YET TO BE SERVICED. I cannot get a return phone call from my CASE MANAGER, MATT. I have spent over SEVEN collective HOURS on hold waiting for someone to answer my call. Every time I call, I get the typical scripted answer "Matt is not available right now, but what I can do for you ma'am is leave him a message and have him call you back." I HAVE YET TO HEAR FROM MATT. Within the last week alone, I have called 4 times and have yet to hear from him or anyone at HP.
IS ANYONE LISTENING TO ME?????? I need HELP!!! PS - because I run my business from home and have no computer, I was forced to buy another one, just to run my business. I bought a Dell. I will NEVER BUY AN HP COMPUTER AGAIN and I will tell every person I know not to. Going on to Facebook as we speak....

FYI when you send your computer in it does not go to HP, it goes to an Authorized Service Center.
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Apple Customer Service - Where can you find it?

Why can't you contact Apple support, the automated system ask a question then automatically gives you a bogus high call volume and hangs up on you. Frustrated, On the 12th I stayed up most of the night to pre-order, at 3am on the morning of the 12th the website was not available, I ordered a 6plus around 9:00am. The conformation said 1 to 2 week delivery, and I spent $1,000.00 for the 6 plus, when I went back to check the order status it now says 3 to 4 week delivery. Then I tried to contact Apple Customer Service "what a Joke" to see if I could expedite shipping, it is impossible to get someone to actually talk to you, when you follow the instructions of the voice automated system and provide the answers the system ask, it then says call volume is to high, I have done this three days in a row, and get the same message regardless the time of day. I ordered the 6 plus because my corporate team asked if they can switch from the droids. If this is what Apple calls Customer Service, I will think twice about ordering X,XXX plus phones. What happen to Apple, they use to be service oriented. If you can't speak to someone about issues, and needs, then the phrase CSR Customer Service is invalid, and does not exist my world. If I treated my customers this way, I would lose $500mm in business. What a hype, take the order, then change delivery several days later.

Did you call the 1 800 MY APPLE number? Or try chat on the Apple store site?
https://secure2.store.apple.com/us/sign_in/order?c=aHR0cHM6Ly9zZWN1cmUyLnN0b3JlL mFwcGxlLmNvbS91cy9hY2NvdW50L2hvbWV8MWFvc…
Other than this, there isn't anything your fellow users here can help you with unfortunately.

"Customer Service" What?!#@

Verizon Customer "Service" is a joke. I had explain to a "service rep" that I would be traviling to Canada for six months and need to add international plan. To my surprise I was told I was not able to have that feature due to the type of phone I have, iPhone 4s. Then a few weeks later I was told I had to wait 3 months before I could add it due to "contractual obligations". SO I waited, still using my phone while in Canada, paid the bill on time. 3 months pass I go on line to add international plan, still unable to do so. I call was told I could not add this feature do to the phone I have. I spoke with serveral friends who do not work for Verizon and was told I could. If I can be charged for roming I can have a international plan. I called back a few weeks later and hundreds of dollars due and finally got someone who explained to me what needed to be done and within minites I got an international plan. I was told I would get a $175 credit for the confusion but they could not retro the plan from the date I requested months ago. So I set and wait for the credit to be issued... nothing. So now I have a $700 dollar bill, because the plan I was given did not cover what I needed. WHAT?! I call to cancel this service and I get no one to try to resolve the issue just why the can't, not authorized, requested a manager, sat for 15 min waiting. WHAT CUSTOMER SERVICE... THANKS VERIZEON

Global Plans and Pricing - Verizon Wireless
It is available via online.

Customer Service is a real joke!

I quite possibly could be cancelling my service with Verizon.
I've had issues in the past with receiving damaged "certified like new" replacements, but never with a new phone.
July 15th I placed an order over the phone for 2 Droid X's after checking one out in the store, one for myself and one for my fiancee at full retail pricing. I was told by the rep that these phones were in stock at the moment and were shipping Overnight and that I would receive them on July 17th. However that was not the case and I had to repeatedly call to get a tracking number. ( I was never sent a receipt or tracking number at any time ) I only got a receipt when the phones came on the 21st.
However, Verizon did not wait one bit on the withdraw from my bank account as that cleared 1 day later.
Once receving the phones I noticed that the buttons on the bottom of my phone were very loose and the back / search button were getting stuck when I pressed them I notified Verizon of this issue on July 26th and was told I was being sent out a brand new phone with Overnight shipping no charge because I will be returning the original one( ship on 7/27 and receive on 7/28 ) However, this was not the case either as the phone did not ship until 7/30 with 2 day fedex. I just received the phone today 8/ and after looking at it, it's worse then the current one I have, Extremely Loose.
I once again contacted customer service to get a ANOTHER one sent out. Except now they want to place a $428 charge on my account for another one until I return BOTH my original and the new one they sent out to me. I am shipping the new one out tomorrow morning and they should have it by thursday at max. BUT I have to have a $428 charge placed on my account. Now, I would normally not be worried about this except I was told that another Droid X will not ship til AT LEAST 8/18 ( Another half of a frickin month ) and my bill is due 8/20. So if I do not receive this phone by then I will be forced to pay an upwards of $600+ for this month's bill when I dont even have the new phone PLUS have to worry about the refund process to my bank account.
This is unacceptable, I have a house payment, 2 car payments, etc to worry about then a possible $600+ phone bill.
On a side note, I love how Verizon warehouses ship out their phones by just tossing 1 bubble bag and the phone in the box. Great shipping there!

I hear ya!!!!!! I thought it was just me that thought the customer service suck. I have a storm 2 that was to be replaced and they sent me a storm 1 I called and asked what model of phone was on the line that they were replacing and they said storm 2 my next question was so why did i get a storm 1. I still wondering how they pick and choose who get the updates for the new droid x first? what a mess. I always choose to be survey after every service call so I can let them know i was not happy about the service i was given. I called today and asked about the update and the guy told me to do *228 to get the update LOL what a retard. I almost like you about to tell Verizon to take a hike. The iphone might be bad for reception but i bet they have better customer service.

Customer Service Number

I am having a major issue with Skype right now... I TRIED to pay for a Skype number along with a 3 month subscription for $18.00... and something went wrong on PayPal's side and the payment never went through... So then I called PayPal and they said that I could try it again.... So I looked on my Skype account and now somehow I have THREE pending PayPal orders for a Skype Number... and also a pending payment for a visa payment.. because I really need this subscription and just wanted it to go through faster...
I have emailed Skype's customer service and they have answered TWICE now with a link that doesn't work..
WHY can't Skype have a Customer Service PHONE NUMBER so that I can talk to an actual person in REAL time and not waste my time with this BS? This is seriously a joke.. I am trying to pay them for a service and I have to wait for them to find the time to help me...
I'm seriously ticked..

Hi, 1998Tahoe, and welcome to the Community,
In your account settings (not your profile settings), you should be able to cancel the subscription. This FAQ article shows how: https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
Then, you may please contact Skype customer service to request a refund of the subscription and credit.
The blue links will take you to the instruction how to do each.
Regards,
Elaine
From the blue box above the text entry field where we type our posts ...
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
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Update to STB created a brick and poor customer service

To whom it may concern,
I honestly have lost all faith in Verizon FIOS and will start pricing to replace your service first thing in the morning. This evening I spent 1.5 hours on the phone trying to get my set top box fixed. This was a total waste of my time when I could have been taking care of a cancer patient or myself for that matter, something I get very little time to do. Below you will see what my issue is and what I think of your customer support and how you feel about your "clients".
Recently there was an update to the STB as was emailed out to me a few days ago. As soon as this update occured I noticed that the tv likes to reset itself and Im talking a crap ton. First it started off 1-2 times daily and now its 10-15 per hour if it doesnt just get stuck in the cycle of turning on and turning off. I decided to make the call to tech support who is utterly worthless. After spending 20 minutes trying to even get through your automated support I finally got a "person" on the phone who can do nothing more than read a screen. I explained what the issue was for her to go well I will mail you a new box out, it should be there within a week. I explained that is a no go as I actually like to use my tv and the service that I pay for, not it around for a week waiting for decent customer support. I was told that the stores dont carry the box I need and this was the only way. Every time I asked a question I would get the woman hissing through her teeth like she was better than anyone else. I asked to speak to a supervisor who about 15 minutes later came on the phone and said that the stores do carry boxes but it was not the new ones and I would be charged a $9.99 restocking fee. Literally I bust out in laughter at that because it was your update that caused this issue, not negligence on my part. She said that it didnt matter, that it is a nation wide fee and if I dont like it tough. I asked how is it that the stores dont carry the box I need seeing as I live in the mostly densly populated part of this country. She had no answer what so ever and recommended I speak to billing to see if they could reverse the fee. So yet again I sit on hold for another 10 minutes . This time it was we do have the boxes, there is a fee, no we will not remove the fee and its all the old equipment, not the new STB. I asked to speak to this womans supervisor to which she said no. I kindly told her I do not need to hear anything else from here and to put a supervisor on the phone. I get placed on hold for another 5 minutes for her to come back and tell me she is then bringing a supervisor on the phone and placed me on hold again. 30 seconds later she comes back and goes sorry no supervisor, it will be a 20-30 minute wait. Again I just burt out in laughter and asked how 30 seconds ago she was transferring me and now that person was magiically not available. I asked that she find a supervisor to which she just hung up on me. Total time lost over an hour. I call back yet again to get similar **bleep** stories of how its not their issue for a restocking fee even though they caused the issue blah blah blah. This time I was offered a "free" mailing label and I could go rent another box and then mail back the old box.
Frankly all of this is a joke and you people should be ashamed of yourselves . I have had better customer service speaking to people that dont even speak English. How is it you even begin to charge people a restocking fee for going to a store to replace your faulty equipment due to your own engineers messing it up. What exactly do I play over $100 a month for?!?!?! How is it you hire reps that can do nothing more than read a screen and supervisors that talk down to you? I have been with FIOS since it first came to my area and immediately signed up. I am now having some serious doubts as the customer service used to be 8/10 and is now -5/10. I frankly do not have the time or money to waste on a company that does not care about customers let alone do what is right to fix the issue that you started. Heck while typing this right now, the box reset its self over 10 times which would probably be a total of 75-100 resets today alone. Tomorrow morning when I wake up I will be calling cox cable as well as visiting Tmobile to transfer my plan. You surely do not care about your customer base and only want new customers so why not screw the longstanding subscriber over. How long do you think you will get away doing business like this. At this point Time Warner cable has a leg up on you when it comes to customer service. Yes their channel line ups suck but at least their equipment as well as Cox's works, its more than I can say for you.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

How can I file a complaint about customer service and billing

I Changed from AT&T as they didn't offer service where I now reside and ever since March of 2014 it takes about two to three calls to get my billing corrected. And then they have me on the phone for about two hours about the same issue. They have corrected my bill a fee times for their fault. Now I have come to the end of a long battle only to find out they want to charge me a disconnection fee that shouldn't have even taken place. I sent back a phone before the 24 or 15 days that one has to send it back. A phone that was never used and that every month they seemed to remove those charges. Now after 6 months they finally said that I have to pay the disconnection fee. I am so disgusted with customer service as they always make it seem that there is no one else to speak to. This issue should have been resolved months ago and now they are trying to charge me a fee. When their Texas office received the phone I nt back and didnt put on the account when they received it. Yet every month they seem to resolve the issue and say sorry. I spoke to a supervisor who said I have reviewed your account inn two minutes and decided that he wasn't able to do anything with my account and that charge was valid but prior to this everyone would remove the charge and apologize for e inconvenience, now they just want me to pay the disconnection fee we'll it is not happening and I would like to speak to someone about this. I emailed John bianchi to see if they could help me get this corrected. My biggest frustration that I have not had with AT&T before was so many calls for something so simple and not be able to get answers or them just make it seem as they are always right. My bill since I started has not been consistent and that is frustrating. It is has become a joke in a my family about what my bill will be this month. I have a total of five lines with Verizon and if the opportunity came to go back to a different carrier I wouldn't hesitate to change over.

@BobbyS_VZW can this person look at this complaint. @bobbys_vzw Kathleen KBG

Verizon Customer Service is terrible!

I don't even know where to start.   On Monday I contacted Verizon Wireless customer service about a possible upgrade.   My daughters screen on the Droid Razor is cracked and falling apart. Cutting her finger at times. I have insurance but since I have an upgrade available on 2/28 I figured I would see if they would allow to do the upgrade 4 days early.   I thinking this is not big deal based on the amount of devices and amount of money I send these sharks each month.
I called customer service and they said no. Okay, I understand front line reps don't have the power to do anything but apologize. Anyway they told me to go to my local Verizon Wireless store any they could put in an over ride. I'm thinking great, I have to go out that way to do shopping so why not.
Well I get to the store and older lady I spoke to said no as well and that "The computer won't let us".   My arguement was that it was just 4 days and a manager should hopefully be able to help me so I don't have to drive out here again for no reason this weekend. But, no she insisted that they could not help me.
Checked out the edge program...What a joke even if I wanted to do it the local store said they couldn't because we need to trade the device in and it has to be in good shape.
Verzion....Your customer service just sucks.   You have trained your associates to be nothing more than computers and to blame your poor service on computers.   I'm probably going to get my daughter a new iPhone 5 with another carrier since her contract is up Friday and move the rest of my devices by summers end.

Although you find it unfair Verizon's policy is no early upgrades. Now granted in some cases I am positive the upgrade can be approved by a higher manager, but if they don't allow it. No need to be so mad at what policy you are bound by.
If you wanted to pay full price you could have upgraded without any contract after February 28th. which many people prefer especially given the conditions of their devices. But other than that you would have to wait it out. Bummer I know.
You could always place another device that works on the line of the phone that is broken. Then remove it when the upgrade date arrives.
We often have to take a deep breath and think without anger. You may find it is not as bad as what you are thinking it is.
Good Luck

Re: Thoroughly fed up with BT customer service.

I too am fed up with BT Customer Services - they seem only able to pursue their own script and simply do not listen to what the customer is saying. On numerous occasions they ask a question just seconds after they have received my aswer to that very question.
I have been experencing a particular broadband / exchange line problem for over three years, have kept a detailed log of my dealings with BT for over a year and it appears that there is no way of escalating the issue within BT. Follow 'contact us' and 'complaints' on teh website and see if you can get anywhere other than teh standard customer servoces number. Customer services say they are unable to escalate to a more senior person / department.
'Customer Services' - to me a rather hollow joke, especially as they are in effect a monopoly provider and being paid millions of pounds of taxpayers money to roll out Infinity.
I think the answer either lies with legal action but perhaps if enough of us rais ethe issue with our MP we might be able to more effectively influence what is going on.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Need to change my Country. Appalled with Adobe Customer Service

I am absolutely shocked at how far Adobe's customer service has fallen. In the past i could simply call up their toll free line and get an answer to my question or have my isse resolved. It seems those days are LONG gone.
On Black Friday I wanted to buy lightroom which was on sale. I live in Canada. I always have. For some unknown reason my country was set to the US. When i tried to buy Lightroom none of my payment methods (paypal, creditcard) could go through because my payment methods indicate I live in Canada.
I immediately tried to contact Adobe. First i must comment on their terrible phone system. I have to wade through menu after menu, none actually representing my need to change my Adobe information. Finanlly i got to an option where i could talk to a live person - but wait - there are callers ahead of me and i'll have to wait an estimated 2 hours (is that a joke?). Lucky for me they have a call back option. But the call back option DOES NOT WORK! After i enter my number the automated message says my number can not be regonized. I tried it every way possible, multiple times and it never went through.
Eventually I gave up. I chalked it up to Adobe being busy because of Black Friday and just created a new account to buy Lightroom. That went through no problem (it seems Adobe is good at TAKING my money). I figured i'd try back next week and have my Country changed and consolidate both my accounts into one.
MORE THAN A MONTH HAS PASSED. I have tried several times over the weeks. THERE IS NO WAY FOR ME TO REACH CUSTOMER SERVICE IN A TIMELY MANNER!! The phone situation is the same as above. Often the 'Chat with a live rep' option is not even available. When it is I CONSTANTLY get this message in the chat window :
We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, where experts are online 24/7.
Even as i type this message i have been on hold on the phone for 30 mins, and still no response in my chat window. This is ridiculous.
WHY IS THERE NO OPTION TO EMAIL CUSTOMER SERVICE???!?!?!?
At this point I'd be happy with returning my Lightroom purchase and changing my country to Canada on my original Adobe ID. I have lost all faith in Adobe.

Hi,
I am trying to get Adobe to rerelease the software and registration number for my CS4 suite but my email & ID has changed from [email protected] to [email protected] for some reason the ID link now says I am in the US not Australia. I get the same message:
To change your country, contact Customer Service.
But that has not been possible online.
Do you have an email contact for them please?
I only want the dreamweaver and adobe pdf creator & editing software but the links on US site don't work either.
I already paid for the whole suite a few years back so don't want to pay again after I had to replace a HDD in a windows 7 machine.
So do I send a letter via Australia Post to:
Adobe Systems Pty. Ltd.
Tower 2, Level 27
201 Sussex Street
Sydney, NSW 2000
Australia
Tel: +61 2 9778 4100
or how about technology that was 300+ years old and FAX'em
Fax: +61 2 9778 4190
Surely email is not too much to ask???

Customer service is a joke!!!

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