Customer Service is a real joke!

I quite possibly could be cancelling my service with Verizon.
I've had issues in the past with receiving damaged "certified like new" replacements, but never with a new phone.
July 15th I placed an order over the phone for 2 Droid X's after checking one out in the store, one for myself and one for my fiancee at full retail pricing. I was told by the rep that these phones were in stock at the moment and were shipping Overnight and that I would receive them on July 17th. However that was not the case and I had to repeatedly call to get a tracking number. ( I was never sent a receipt or tracking number at any time ) I only got a receipt when the phones came on the 21st.
However, Verizon did not wait one bit on the withdraw from my bank account as that cleared 1 day later.
Once receving the phones I noticed that the buttons on the bottom of my phone were very loose and the back / search button were getting stuck when I pressed them I notified Verizon of this issue on July 26th and was told I was being sent out a brand new phone with Overnight shipping no charge because I will be returning the original one( ship on 7/27 and receive on 7/28 ) However, this was not the case either as the phone did not ship until 7/30 with 2 day fedex. I just received the phone today 8/ and after looking at it, it's worse then the current one I have, Extremely Loose.
I once again contacted customer service to get a ANOTHER one sent out. Except now they want to place a $428 charge on my account for another one until I return BOTH my original and the new one they sent out to me. I am shipping the new one out tomorrow morning and they should have it by thursday at max. BUT I have to have a $428 charge placed on my account. Now, I would normally not be worried about this except I was told that another Droid X will not ship til AT LEAST 8/18 ( Another half of a frickin month ) and my bill is due 8/20. So if I do not receive this phone by then I will be forced to pay an upwards of $600+ for this month's bill when I dont even have the new phone PLUS have to worry about the refund process to my bank account.
This is unacceptable, I have a house payment, 2 car payments, etc to worry about then a possible $600+ phone bill.
On a side note, I love how Verizon warehouses ship out their phones by just tossing 1 bubble bag and the phone in the box. Great shipping there!

I hear ya!!!!!! I thought it was just me that thought the customer service suck. I have a storm 2 that was to be replaced and they sent me a storm 1 I called and asked what model of phone was on the line that they were replacing and they said storm 2 my next question was so why did i get a storm 1. I still wondering how they pick and choose who get the updates for the new droid x first? what a mess. I always choose to be survey after every service call so I can let them know i was not happy about the service i was given. I called today and asked about the update and the guy told me to do *228 to get the update LOL what a retard. I almost like you about to tell Verizon to take a hike. The iphone might be bad for reception but i bet they have better customer service.

Similar Messages

THEFT, SHODDY SERVICE, WORTHLESS CUSTOMER SERVICE!

This odyssey began on Monday, February 7, 2011. I called HP and ordered an power adapter and cord for my PhotoSmart printer. All went well, my order was "confirmed" and I was told I would receive it by February 11th. Thirty minutes later I received an email saying that HP was not able to process my order. I called back about this, the order was redone, long story short, three(3) times I placed the order and it was confirmed over the phone and rejected , via email, all three times.
On the fourth try I was given profuse apologies and told I would be sent the items free of charge. I was then contacted by my credit card company about a number of charges from HP, $30.14 and $5,00..., I then called HP and was given a 4 hour run around by Parts and Custoomer Service, I was told that the adapter "was" shipped/sent out on the first order, but not the cord. I questioned why I was not informed of this via emal. I was told that "they-Nelson Lopez-Parts" did not know.
I was then told no refund/credit would be issued until the part was returned. I asked to speak to a supervisor and was put on hold and "lost". When I recalled I was told it would take 24-48 hours for a representative to get back to me. Meanwhile, now I have a outstanding bill for $35.00 on my credit card for a duplicate part and I will have to take time and money to send it back to get a refund.
I was going to buy a HP computer this month but due to the terrible ordering and customer service issue will never buy another HP product in life. I consider it theft when you are told no order is made yet money is taken off your credit card.
What do you think? I would be interested in any other non-customer service issues/horror stories regarding HP, it is sad when one spends four hours to clear up an error made for $35.00. The customer service program is a joke. No one can do anything for you, or will do anything.

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
MrMatthew - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.

Verizon Customer Service is Terrible. How do I freaking talk to a real human?

I am signed up for auto-renew, but EVERY month, it fails to renew and my phone stops working and I need to contact Verizon to get it working again. ***? Right now, my phone DOES not work because my balance is 0. When I log in and check Auto-Renew this is what I see: Auto Renew active in amount of $45 with option: "Replenishes when account falls below $5 or is within 2 days of account expiration". The card is good. Why is it not renewing? Why do I have to go through this exercise every F^&*^*&^king month?
PHONE:
I called to talk to a real human. I called 611 from my phone and am told that wait time is longer then usual (interestingly enough I get this message EVERY time I call) but to wait on the phone to talk to someone. Every time the automated system hangs up when I do not select an option. There is not option to select that allows me to wait. Why is it telling me to wait for an operator and then hanging up on me?
CHAT
Your chat is busy and not taking new inquiries.
This is not due to an unexpected surge. This is your corporate executives refusing to allocate more money to customer service budget which is a direct result of Verizon having a near monopoly on the market and not giving a F&**&*K about its customers.
PHONE APP.
I get errors when I try to do anything on the phone app.
WEBSITE:
There are options to add money, but your UX designer should be fired. The options need to be clear about what adding money does. Does it renew your monthly prepaid plan? Or are you simply buying more data for a plan, if it is active. Confusing.
I hope a Verizon agent responds to this and gives me a direct line that I can call. Customer Service is not rocket science. You guys need to get your sh*&*&t together. I need the auto renew feature working on my phone. I do not want to have to go through all this again in a month. I paid one of my employees last two months to do this at a cost of about $50, each time she was told it would renew find the next month. Ridiculous.

I understand the importance of ensuring you have reliable service at all times Big_Bubba. Allow us to get to the bottom of your signal concerns. Unfortunately, with any carrier we can not guarantee signal inside a home, building, etc. due to home infrastructure. However, we do offer an accessory that may help boost signal in and around your home. For further information regarding our Network Extender click, http://vz.to/1vV6qON
Thank You,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Need Real Customer Service

I am writing this letter in hope that there is wish for you to continue business with me. My family and friends have used Verizon for years and really enjoyed the service. However, as of late the customer service and helping the customer has gone to the wayside.
I have contacted three different representatives about upgrading my wife’s phone because it is slow and doesn’t perform as it should. The reps always pushed the Edge program and wouldn’t allow for us to upgrade to a phone a little early even though we’ve both been loyal customers who always pay on time. One rep was going to allow us to upgrade to a very low end smartphone but it probably wouldn’t have helped us any. I even had one rep say they could help me cancel the service but couldn’t help us upgrade. I also tried to get the Samsung S5 BOGO deal and they wouldn’t let me get that because I was 1 month early and had to do the Edge program.
Why can someone off of the street get a good deal on a new phone, but a loyal customer with real phone issues can’t upgrade a month early? Why is it that different representatives have different answers and none of them can help?
I used to have no issues with Verizon as the customer service was good and they worked with me. Now we have upgrade fees and less than courteous representatives who apparently have no management and can’t help anyone.
I have been loyal and paid on time for almost 10 years. Now, I am highly considering leaving Verizon because I am not valued as a customer and they refuse to work with me. It’s a shame that loyalty is not valued at Verizon or many other places any more.
I hope someone is willing to help me resolve the issues and win me back as a customer, otherwise, I will have to find a better cell phone company.
All we want is two decent phones and not to up our monthly bill.
Thanks,
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

radeonator2048 wrote:
I am writing this letter in hope that there is wish for you to continue business with me. My family and friends have used Verizon for years and really enjoyed the service. However, as of late the customer service and helping the customer has gone to the wayside.
I have contacted three different representatives about upgrading my wife’s phone because it is slow and doesn’t perform as it should. The reps always pushed the Edge program and wouldn’t allow for us to upgrade to a phone a little early even though we’ve both been loyal customers who always pay on time. One rep was going to allow us to upgrade to a very low end smartphone but it probably wouldn’t have helped us any. I even had one rep say they could help me cancel the service but couldn’t help us upgrade. I also tried to get the Samsung S5 BOGO deal and they wouldn’t let me get that because I was 1 month early and had to do the Edge program.
Why can someone off of the street get a good deal on a new phone, but a loyal customer with real phone issues can’t upgrade a month early?Is that not what you did when you started your service? Why is it that different representatives have different answers and none of them can help?
I used to have no issues with Verizon as the customer service was good and they worked with me. Now we have upgrade fees and less than courteous representatives who apparently have no management and can’t help anyone.
I have been loyal and paid on time for almost 10 years. Now, I am highly considering leaving Verizon because I am not valued as a customer and they refuse to work with me. It’s a shame that loyalty is not valued at Verizon or many other places any more.
I hope someone is willing to help me resolve the issues and win me back as a customer, otherwise, I will have to find a better cell phone company.
All we want is two decent phones and not to up our monthly bill.
Thanks,
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

Customer service is a joke!!!

So there seems to be nowhere to inform Adobe of
their shortcomings with the customer service provided over the
phone, so I guess this place is a good as any.
A recent online purchase was shipped to an incorrect address
of which I had previously and in person, corrected with a customer
service rep. I thought that would be the end of it. So I call up
after I realize that the product has not been delivered and I am
told that the shipping company sent it to the wrong address. So I
call the shipping Co, and they had shipped to the provided address
(from Adobe, which was the old incorrect address). So now I call
back Adobe customer service again, and go through all the BS that I
did the first time to try and "correct" this issue. After being
passed around, and told that the address is correct that Adobe was
going to send me a replacement product "gratis". Well I patiently
wait for this new product to show up and again the time passes with
no sign of the product. So here we go again and call Adobe customer
service. This time I'm told that the product was not sent due to
Adobe having no "state" location for my shipping address, (yes -
the address that I have given them now for the third time). So I
express my concern that this is such an issue, why did they not
contact me and ask for the my state, why did they not look at the
zip and figure it out? Anyway the customer service rep puts me back
on hold to try and find out "why" and then they come back and tell
me that the Adobe ordering system was "resting" over the fourth of
July long weekend and as such no . Resting - now i really had to
contain my desire to laugh. This is Adobe people!!!! Anyway I'm now
told they are generating a third order and that I am to call back
in 24hrs to get my tracking number. I asked the rep could Adobe not
send me a email confirmation with the tracking number (like every
other online merchant does) No that was no allowed by customer
service and that another Adobe department would have to handle
that. So now I'm playing the waiting game again, still no tracking
number, a third order number and I still have to contact them again
to get the information.
This is 2008 and us professionals who rely on Adobe products
to make a living are being treated like the proverbial mushrooms -
kept in the dark and fed a lot of sh#t!!!!
Thanks Adobe!

I completely agree. I cancelled my landline service last night after my service being out 3 times in the last month and being stood up by the technician yesterday. Received an automated call at 5:30pm saying they couldn't make it and rescheduling for today for an all day appt. Cause I guess none of us have to work. I called back reinforcing that the reason I had to have the appt kept is because I have an adult son with autism who has to be able to communcate with me when I am at work. It is safety issue. They told me i needed to have called by 1:30 that day. I don't think he even realized what a ridiculous statement that was since they cancelled at 5:30! Apparently there was no one in all of the company who could contact the technician and tell him to keep the appt so I cancelled servcie and went out a got a cell phone for my son. I feel your pain!

VZW Customer Service is a Joke (3332 Error Still A Huge Issue)

I've been using an old (original) Razr flip phone, and recently had the opportunity to purchase a (never used) Razr2 that missed the 3/2011 update. Before forking over a single penny, I googled the 3332 error. It brought me to these very pages where a very helpful Verizon employee (helpful Verizon employee being an oxymoron these days) named MikeS_VZW posted on several different threads about how to fix the 3332 error.
He posted a direct filepath for store employees to follow, and he also posted a list of phones that the flash would work for. (By the way, all those threads are now locked for some reason.) It was based on this information - a Verizon Wireless Employee posting on the Verizon Wireless Website, that I decided to fork over the money and buy this new phone.
So a few days ago I head to the Encino, CA store and am told that they don't have any computers at all that a phone can be hooked up to and that he didn't think any stores are able to flash phones. But he did go in back and call around. Turns out that the Flagship stores are still able to flash phones and that the nearest Flagship store was in Porter Ranch.
Today I went to the Porter Ranch, CA Verizon Wireless Flagship store. Upon entering I explain that I was sent there from Encino to have my phone flashed. I show him a printout of MikeS_VZW's filepath & instructions. The greeter tells me that he doesn't know why they keep sending people to his store but that he will have someone help me out.
Jean Carlo comes over and I explain the whole thing to him again. First thing that he tells me is that Encino could have done it saving me a extra 30 miles (15 miles each way). Well I say that they told me only Flagship stores could Flash my phone. He tells me Panorama City is also a Flagship store (and only about 4 miles away from me). But whatever, I'm already in the Porter Ranch Store...
I show him the printout and without looking at it he responds that he knows how to flash a phone. He then goes on to tell me that he can flash my phone but if it burns out, which has happened, then they aren't responsible and I would have to pay the insurance deductible to get a new phone.
Again, I WOULD HAVE TO PAY MONEY OUT OF MY POCKET, IF THE VERIZON WIRELESS FLAGSHIP STORE EMPLOYEE RUINED MY VERIZON PHONE WHILE TRYING TO GET IT TO PROPERLY WORK ON THE VERIZON WIRELESS NETWORK. Gotcha.
I told him to go ahead, because if it burned out then I would revert to my super old original Razr and then just wait it out til the end of my contract.
Ten or so minutes later and brings my phone back as it's still restarting and asks if there's anything else. I say no and he walks away. As soon as it restarts I try to download Backup Assistant and I of course get the 3332 Errror.
I go to find Jean Carlo, but he's with a customer...20-30 minutes later, I show him the printout of the filepath that he previously refused to look at and ask if that's the filepath he followed because I'm still getting the error message. He tells me to hold on, takes the printout and goes to talk to someone. 5-10 minutes later Benjamin the manager approaches me and says that they can't follow specific filepaths, they can only flash phones with whatever software they have on their computers which are sent to them by Verizon.
I explain that this is a fix posted to the Verizon Website, by a Verizon Employee and am told that there is nothing they can do and that I should call tech support.
As soon as I got in my car I called 611 customer service to complain about the runaround that I had gotten which resulted in nothing being done to fix the problem that Verizon themselves created. The cs rep (whose name I didn't get) told me that it sounded like an issue for tech support. So my call to complain about getting the runaround results in getting more runaround.
I was transferred to Buddy. I explained everything to him, told him about this forum and asked him to pull it up. He was unable to because their computers are very slow and the page kept timing out before it could load (VERY TELLING). He did mention though that anyone could post on the forums that MikeS_VZW might not be a Verizon employee. Buddy's solution was that he offered to replace my new phone (old, out of stock model, but still new and never before used) with a "like new" refurb. This option would 1) not cost me anything, and 2) not require a contract extension. The only 3 phone choices he gave me are all garbage. I wouldn't take any of those phones if I was offered free service to use them. And even if I were willing to try one out to see if it was acceptable, I'd have to send them my Razr2, so I'd be stuck with the garbage once it proved to be garbage. And since he was unable to pull up this forum to see that there is a fix, I asked to speak to a supervisor.
I was then transferred to Brandon. While his computer was super slow as well, he was able to open the forum and see the filepath that MikeS_VZW had posted. I asked him to verify that we are in agreement that MikeS_VZW is (or at least was) a Verizon employee. He conceded that it appeared that he was. A lot of back and forth later, he promised to call stores in my area to see if he could find one that could and would be able to fix my phone. But before he did that, I asked him if he was able to open the filepath that MikeS_VZW had listed. He tried and said that it had been moved to a different location. He looked to for in that new location and still no luck. Therefore, if he wasn't able to find it, what was the point of asking a store to follow a path to a destination that didn't exist.
That 611 call lasted 02h 01m 31s. Plus the 45m-1h I spent in the Porter Ranch. All for nothing. All because Verizon has obsolete information posted in it's help forums.
There was a reply to a (now locked) post dated as recently as February 13, 2013, a mere month ago, saying that they went into a store in Columbus Ohio, and that store was able to fix the problem. Why does one hand not know what the other one is doing.
Is there anyone else that has had this issue resolved recently?
I have been a Verizon Wireless customer for over 10 years, since before it was called Verizon Wireless (I started with Airtouch). Slowly but surely, year by year, month by month, and day by day, their service, as in customer service (not wireless service) has steadily gone downhill. They do not care about their customers. They only care about their customers money.
I have 3 phones in service with Verizon, and as soon as the contract expires on the last one in July, I'm dropping them as fast as they drop calls in the canyons.
Q: Why create that update in 3/2011 that removed functionality from all the basic/non-smartphones?
A: Cashmoney*
By removing functionality you force your customers to upgrade their phones. (Cashmoney)
By forcing your customers to upgrade their phones you force your customers to sign new 2-year contracts. (Cashmoney)
By forcing your customers to sign new 2-year contracts when you basically offer nothing but smartphones, you effectively force your customers to switch to a smartphone. (Cashmoney)
By forcing your customers to switch to a smartphone you force your customers to add data plans. (Cashmoney)
Q: Why start charging a $30 upgrade fee when it used to be free to upgrade?
A: Cashmoney
Dear Verizon, may I please please pretty please pay you $30 for the privilege to continue paying you every month? (Cashmoney)
Q: Why eliminate the unlimited data plan and move to an obtusely structured tier system?
A: Cashmoney
Hey Verizon, do you think there's any way it's possible for me to pay you more, but get way less? Why don't you guys look into that and see what you can come up with. (Cashmoney)
*Cashmoney - Corporate translation: Added revenue stream
Note: all the tags relating to this post (i.e. no_help_from_customer_service, money_hungry_company, cancel_contract, cancel_service) were already created by other users prior to me.
>Subject line edited to remove profanity<
Message was edited by: Verizon Moderator

1. Jim, the only reason my phone is "obsolete" is because Verizon decided to make it "obsolete". Otherwise, it makes and receives calls and texts without issue.
2. We are not all customers here, Verizon employees are constantly posting on these boards.
3. There was a post on a previous thread by a customer who had the issue resolved. That post was dated February 13, 2013. https://community.verizonwireless.com/thread/493678?start=122&tstart=0
4. You, personally, might not need to know what every single person said in every single discussion, but I wanted the Verizon employees that troll these boards to see what >Comment Deleted<they put their customers through.
5. >Comment deleted<
Message was edited by: Verizon Moderator

BT & ITS CUSTOMER SERVICE IS A JOKE!!!!

On a second thought, NO!! It is a disgrace!! I'm very angry, frustrated and utterly dissapointed!! I will take my case to the highest authority as i have had enough of this poor and lack of service company!
Just to mention i'm still on the phone on one hand and typing to convey my message on the other, and for the record as i check my time waiting on the phone its been 47:12 minutes since i've been trying to get spoken to and mind you its not the first time ive had this experience either!! After speaking to an employee who had no clue whatsoever i was told to speak to the manager and still WAITING!!! wonder if the manager is having dinner or sleeping!! where is customer service, or rather do they even know what customer service is all about! Hah you bet!
My story
In early september as i moving to a different property i called BT to transfer my phone line to to my new address, and after going through all the details, ( i need to mention even at the time i spoke with more than 3 individuals over a 2 hours almost time period, as the people there had no clue what their job is all about) in the end i managed to speak to a lady who confirmed everything for me and said because of the new property i will have to re-enter myself on a new contract not to incur any installation charges which was something ridiculous like the 100.00 +, i agreed and even mention to them at the time if i will incur any charge and they said NO!!! after two weeks my new phone line and service will be up and running!! i was also told my current phone line in my old property will get disactivated at midnigt on the day i called, it seemed logical so i waited to see my new engineer coming but no one ever turned up!!!!
2 weeks gone never received any email or letters, so i waited thinking maybe i will hear from you in the next few days but sadly NO, so after 3 weeks i got on the phone again and i spoke again with the endless names of people in the wrong department for someone to finally manage to tell me what actually is going on!! apparently at the time i was getting my services changed to my new property my last bill at my previous property wasnt cleared hence why they couldnt proceed with the order!! How do you expect me to know that if you dont communicate with ME!!!!!!
ok that now cleared and bills paid , i seek the reassurance that now everything is sorted when do i get my service, i was told will need to re order and again should get the service within 3 weeks, i was on the train at the time and told the lady my phone can lose network if that's the case please send me the confirmation by email or post as we were almost in the end of the conversation, she said YES!! three weeks gone and no email came and no letter came!!!! again got on the phone with them and nothing from the second time conversation has been saved and processed!! I ask myself why do you pay incompetent people to work for you, is your company really that hopeless that you cant recruit the right candidate or is it just that you just dont care!!!!
After the third time i again got on the phone with them i managed to have a final complete conversation and i was told that an engineer will attend on the 8th of november to get my services sorted and yes i am on a new contract, howver again nothing till date has confirmed these details in writing! at every converstaion i have had with them i clarified whether i will incur any charges i was told NO!!!
today i just so happened to log into my bt account and to my shocking revelation found out that i had a bill of 100.00 to clear, surprised i got on the phone for some clarification? and yes to give you an update on my time on the phone to speak to the infamous manager its now 1hr 13 mins since i'm still on hold WAITING!!
my question to you the team are the following:
i made myself clear today when i called and spoke to the lady that i do not want to speak to someone who has no clue about her job she reassured me am in the right department and she will help me,
i questionned how do i have a bill of 100.00 + for not using the service since september, she said to me its my contract charge as my new contract starts on the 8th of november now, i ask, has this information been communicated to me before? NO is the answer, secondly i was told the first time when i request the change of service into my new property that my line and account will be cancelled at midnight on that day, how can i then be still charged, on top i dont even live in that property and address anymore? you guys are fooling customers and misleading us, for sure i am not growing money on trees to give to bt for its disgusting and shambolic service, do you make fun out of your customers?????
oh the line has finally dropped at its been 1hr and 19 mins officially since i have been waiting to speak to the manager, i wonder whether the receptionist on the side has hung the phone or the phone itself has gone tired and gave up!!!
it might be fun for you reading this message learning of my frustration but trust me this is the limit!!!!
i need you to formally now write to me and APOLOGISE and for the record i'm terminating all my services with you as i cant bother anymore and yes you will need to see that this matter is resolve in the least trouble to me, you need to write off that absurd bill of 100.00 that you have unfairly and unjustly billed me for a service i have never used and been ridiculed for and (b), as i cant bear the stress of dealing with BT anymore i am stopping my service and you will need to make sure i dont imcur any riduculous charges, as i wont pay you a penny and i will take this matter as far as it should because you have crossed all limits!!!!
i await to hear from you
hamz

StephanieG wrote:
toekneem wrote:
If it helps, you can use this
Seems a bit excessive toekneem!
@ hamz_3006, please send in your details and we'll get back to you as soon as possible.
Thanks,
Stephanie
Hi Stephanie, that was so hamz could use it against me, if you failed to pull this one off.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

How do I talk to a real person? And does Verizon have the worst customer service of any business of any type?

This company is nearly impossible to communicate with! How can they continue to not address their inability to handle questions?

Customer service at 1-800-922-0204 or *611 from your phone. When you get to the phone tree select option 4 and say agent.

Adobe customer service is a joke

I purchased a membership for the first time and I have to say that although Adobe products are great, customer service is not doing a really good job. I wanted to ask a question about my subscription and I have been trying to contact them for the past 8 days.
I mean really is is that hard? First I chatted with agents who did not know a thing about how to resolve my problem and transferred to other agents, and of course the transfers never went through. Calling them on the phone is useless, you just wait on the other end of the phone for literally hours and after you wait your call is dropped.
Now I am thinking about cancelling my subscription because I cannot deal with bad customer service, I just can't and I have to contact customer service again to cancel. But how does one contact customer service when customer service is not doing its job?

Cynthia,
This is a user-to-user forum for technical problems with Lightroom.
You are not the only one who has complaints about customer service - but posting them on this forum won't do you much good.
Instead of trying to phone Adobe try the chat line: http://helpx.adobe.com/contact.html

Customer Service is an joke

Why is so difficult to speak to someone who knows what they are doing?? I had a "customer service" rep on Friday named Ponya that was useless. Then when I asked to speak to someone else there was no one available. I waited on the line to speak to someone about my upgrade and returning my phone and I got a Customer Service Rep that was completely unaware and unwilling to help.

"No ISP guarantees wireless speeds there is to many potential external interference sources"
Hardly helpful since the speed to my laptop last night was 0.36mbps. My next door neighbour whose ISP is EE gets a regular speed of 40mbps on a wireless connection.
It can be done but apparently not by BT. Current advertisements are at best misleading.
NONE of this was explained to me on sign up.

Customer Service Number

I am having a major issue with Skype right now... I TRIED to pay for a Skype number along with a 3 month subscription for $18.00... and something went wrong on PayPal's side and the payment never went through... So then I called PayPal and they said that I could try it again.... So I looked on my Skype account and now somehow I have THREE pending PayPal orders for a Skype Number... and also a pending payment for a visa payment.. because I really need this subscription and just wanted it to go through faster...
I have emailed Skype's customer service and they have answered TWICE now with a link that doesn't work..
WHY can't Skype have a Customer Service PHONE NUMBER so that I can talk to an actual person in REAL time and not waste my time with this BS? This is seriously a joke.. I am trying to pay them for a service and I have to wait for them to find the time to help me...
I'm seriously ticked..

Hi, 1998Tahoe, and welcome to the Community,
In your account settings (not your profile settings), you should be able to cancel the subscription. This FAQ article shows how: https://support.skype.com/en/faq/FA1881/how-do-i-cancel-my-subscription
Then, you may please contact Skype customer service to request a refund of the subscription and credit.
The blue links will take you to the instruction how to do each.
Regards,
Elaine
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Press 1 if you think Verizon Customer Service is Awful

I consider myself Verizon's idea of the "perfect" customer.
First, I have the FIOS Bundle package (phone, internet, TV) with all the bells and whistles, including all the movie channels and sports packages.
And, until very recently, I was a longtime Verizon wireless customer.
The problem is that Verizon treats me like I'm some kind of idiot. I get an e-mail that reads (in part): "According to our records, you have not yet accepted the FiOS Bundle Customer Agreement that contains the terms and conditions covering your Verizon FiOS Triple Bundle. In order to receive the discounts associated with this bundle for 12 consecutive months, please review and accept the agreement...."
OK, fine. So I click the link. It asks me for my username and password. I try to use my Verizon logon. No, apparently that doesn't work. I need another username/password.
I call up support, and after going through a bunch of convoluted menus, I get through to a human being who says I need to talk to someone from e-center. {word filter avoidance} Apparently, I need a username and password from there. I tell the customer service person I'd like to confirm my bundle via the mail. "I'm sorry, you can't do that. We need you to confirm this online so that we have recourse in case you cancel."
Really!! That's funny because I didn't have to go online to confirm my cell phone plan (formerly with Verizon), and I sure {edited} don't need to go online to any of the other bills that have for electricity, gas, water. Apparently, FIOS is so incredible you can only do it online. The customer person says, "It's like a digital fingerprint!!" Oh, really! Gosh, thanks!
So I realize nothing will come of this rant, but you {word filter avoidance} who run this company should really {please keep your posts courteous} try calling your own company's customer service lines to see what it's like.
And while I'm at it, as a former Verizon shareholder you really made an idiot move by not coming to some sort of agreement with Apple to be the exclusive carrier of the iPhone. I give you kudos for investing so heavily in fiber so many years ago, but your customer service is awful. Just awful.
Message Edited by KaLin on 01-14-2009 11:48 AM

1,1,1,1,1,1,1,1,1 !!!!!
Your post on the forum is DEAD ON !!! I've spent two days trying to deal with Verizon. The customer service is NON EXISTANT !!! It took 6 hours (at my work) trying to find somone who even remotely knew where and how to begin to help. Unfortunately, (status quo) I was put on hold and we were disconnected. Gee, I'm not too ticked off at this point, I've only been disconnected like 20 times since.
After going home, and spending another 2 1/2 hours on the phone with Verizon, the issues with the services I chose are straightened out. I think???
Now .......I'm trying to activate the bundle online. WHAT A JOKE !!!! Their stupid www.verizon.net/fiosbundleterms website doesn't work. After reading other posts, it appears mailing it in doesn't work either.
I'm so sorry I ever switched from COMCAST. At least their customer service system worked. I am regretting the day when I have real problems, like with the equipment, etc. Hats off to the COMCAST customer service !!!
Dear Verizon,
If you even care to read these forums you will do SOMETHING about your customer service issues. It's apalling. I spit on you. Please tell me what you spent the MILLIONS of dollars on.
signed,
a very ticked off customer.....
(and it's only been 2 weeks since the install)

Apple Customer Service and warranty exceptions

Hello all,
Whilst I love my Apple hardware and software, and have had many good experiences with them over the years, unfortunately I post today with a complaint about what I perceive to be poor customer service and product quality.
In late March/early April of 2006, I purchased a 1.83GHz MacBook Pro with great anticipation- Intel inside, Tiger OS, inbuilt webcam, and general awesomeness all round. I also purchased the 3 year AppleCare warranty, which was to be a godsend as during the following three years I would experience:
*The replacement of the battery under the original MacBook Pro battery exchange program
*The left fan on the unit dying in 2007
*The logic board itself dying in late Feb/Early March 2008, thus bricking my laptop
*Another battery replacement as the replacement for the original died before it (realistically) should have (Apple very nicely made an exception to the battery's 1 year technical warranty and replaced it for me).
Fair enough, it's a new unit and was bound to have some problems. Unfortunately, last week the logic board died AGAIN; a mere 18 months after it was replaced in 2008. The unit is out of AppleCare warranty by 5 months or so, but I was urged by forumites and friends to call Apple, who would surely make an exception for me and pay for the replacement part, given my service history with the laptop and Apple's reputation for excellent customer service.
Unfortunately, this has proved to not be the case. Calling customer service at Apple Australia I talked to Steven, who was firm to the point of rudeness when he stated that my laptop was out of warranty and Apple would cover nothing but the labour charges involved, as a "guesture of good will". When stretched, he offered me a $125 voucher if I wanted to purchase anything over $400 in the Apple store, and stressed he didn't have to do this but the company was attempting to provide good service to its customer.
Despite my argument that I forked out over $3000 for this laptop a mere three years ago and am now looking at over $1000 to repair something replaced only 18 months ago, his line was that Apple provided a warranty and that was simply that (apart from a month or two grace). Five months is apparently "far outside the warranty period".
I received no challenge to my assertion that after buying something which cost over $3000, it was reasonable for Apple to expect a consumer to pay an extra $1000 every year after the warranty finishes to replace a broken logic board. In truth, I find this near incomprehensible, considering one can buy the supposedly inferior build quality of a Dell, HP, Toshiba, etc and see it last not just beyond the warranty but another two or three years before it finally suffers something terminal.
While from a warranty perspective Apple are well and truly within their rights to refuse to pay for the part, at the end of the day I am left to pay $1000+ for a repair for something which may only last another 12 months, plus $3500+ for a new Macbook Pro with AppleCare if I want a replacement- minus of course the $125 they are offering.
I did some reading of the ACCC's website about my statutory rights and the Trade Practices act, and I note the following with interest:
*Statutory conditions (goods)*
The Trade Practices Act implies the following statutory conditions into consumer contracts:
* The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
* The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
* The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
* You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.
While I don't particularly want to make a big deal of things, I hardly see $3000+ for three years use and $1000 each year thereafter to be merchantible quality or fit-for-purpose! This is supposed to be a high end laptop with excellent build quality, and yet I've a secondhand iBook that has been chugging for longer without issue than this machine!
I told Steven from Customer Service that his offer didn't satisfy me in the slightest, and still put me in an awkward position with regards to repair and repurchase. He simply wouldn't budge, and refused to see things from my point of view (which another operator, Anu, was able to do and thus produce a much better response from myself). I have since asked to speak to his manager which- after initial resistance- I have been able to secure a future callback from. I have no idea how well discussions with he/she will go.
What I'd like to hear from you guys and girls is your experience with similar situations, and whether you think I've a leg to stand on with regards my replacement request or the ACCC stuff above. Again, I love my Apple products but I hardly think asking them to replace the part while I pay for labour is a big ask, given the service history and my desire to continue buying and using their products.
Love to hear your points of view on this one; thanks for taking the time to read it!
Cheers,
Dave.

Dear meacod
I have live the same, except that I Cure my MBP before it goes to die.
A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
good luck

Customer Service

I am having real difficulty in getting someone to take this issue on because I am not a number (RMA).
We bought the MP3 player in July 200 for my son who is autistic. It is very important to him that his stuff looks right and he simply will not use something that he doesn't like the look of. He loved his Creative Zen mp3 player and from August 200 to Jan 20 he would have it on all the time if we had let him. In Jan the device refused to return to the home screen. I contacted your customer service department. tried the reset button - several times. downloaded the fix programme - no joy. Sent more emails and received one with a form to send it back to you. I used the form, sent a covering letter BUT because of the blessed RMA number or rather the lack of it the MP3 has vanished in your system. I sent in proof of purchase as requested, I sent in proof of posting as requested. I have been asked at least 0 times if I have an RMA number - I don't. The numbers of some of the emails I have been sent are undernoted. Apparently it is my fault that the item has gone missing in your system. I have worked in a complaints department and know a 'too much work, I'll send a holding email' when I see it.
My son asks daily why you are not sending him back his MP3 player. Should I tell him that you have effecti'vely stolen it from him? Please be honest if this is genuinely all you can do. At least I will know where I stand.
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Kate

I fully appreciate that you are not in a position to resolve the matter from the constraints of your role. I know that you understand my frustration at having to send countless emails to people both in Customer Services and to yourself that do not seem to have any effect.
My initial emails to your customer service department brought no response although they were polite in the extreme. It is only now that I am sending more strongly worded emails that I feel I am making progress.
I do feel that my integrity is being brought into question here and I would like the matter referred to the highest level possible.
Please can you arrange for this to happen.

Update to STB created a brick and poor customer service

To whom it may concern,
I honestly have lost all faith in Verizon FIOS and will start pricing to replace your service first thing in the morning. This evening I spent 1.5 hours on the phone trying to get my set top box fixed. This was a total waste of my time when I could have been taking care of a cancer patient or myself for that matter, something I get very little time to do. Below you will see what my issue is and what I think of your customer support and how you feel about your "clients".
Recently there was an update to the STB as was emailed out to me a few days ago. As soon as this update occured I noticed that the tv likes to reset itself and Im talking a crap ton. First it started off 1-2 times daily and now its 10-15 per hour if it doesnt just get stuck in the cycle of turning on and turning off. I decided to make the call to tech support who is utterly worthless. After spending 20 minutes trying to even get through your automated support I finally got a "person" on the phone who can do nothing more than read a screen. I explained what the issue was for her to go well I will mail you a new box out, it should be there within a week. I explained that is a no go as I actually like to use my tv and the service that I pay for, not it around for a week waiting for decent customer support. I was told that the stores dont carry the box I need and this was the only way. Every time I asked a question I would get the woman hissing through her teeth like she was better than anyone else. I asked to speak to a supervisor who about 15 minutes later came on the phone and said that the stores do carry boxes but it was not the new ones and I would be charged a $9.99 restocking fee. Literally I bust out in laughter at that because it was your update that caused this issue, not negligence on my part. She said that it didnt matter, that it is a nation wide fee and if I dont like it tough. I asked how is it that the stores dont carry the box I need seeing as I live in the mostly densly populated part of this country. She had no answer what so ever and recommended I speak to billing to see if they could reverse the fee. So yet again I sit on hold for another 10 minutes . This time it was we do have the boxes, there is a fee, no we will not remove the fee and its all the old equipment, not the new STB. I asked to speak to this womans supervisor to which she said no. I kindly told her I do not need to hear anything else from here and to put a supervisor on the phone. I get placed on hold for another 5 minutes for her to come back and tell me she is then bringing a supervisor on the phone and placed me on hold again. 30 seconds later she comes back and goes sorry no supervisor, it will be a 20-30 minute wait. Again I just burt out in laughter and asked how 30 seconds ago she was transferring me and now that person was magiically not available. I asked that she find a supervisor to which she just hung up on me. Total time lost over an hour. I call back yet again to get similar **bleep** stories of how its not their issue for a restocking fee even though they caused the issue blah blah blah. This time I was offered a "free" mailing label and I could go rent another box and then mail back the old box.
Frankly all of this is a joke and you people should be ashamed of yourselves . I have had better customer service speaking to people that dont even speak English. How is it you even begin to charge people a restocking fee for going to a store to replace your faulty equipment due to your own engineers messing it up. What exactly do I play over $100 a month for?!?!?! How is it you hire reps that can do nothing more than read a screen and supervisors that talk down to you? I have been with FIOS since it first came to my area and immediately signed up. I am now having some serious doubts as the customer service used to be 8/10 and is now -5/10. I frankly do not have the time or money to waste on a company that does not care about customers let alone do what is right to fix the issue that you started. Heck while typing this right now, the box reset its self over 10 times which would probably be a total of 75-100 resets today alone. Tomorrow morning when I wake up I will be calling cox cable as well as visiting Tmobile to transfer my plan. You surely do not care about your customer base and only want new customers so why not screw the longstanding subscriber over. How long do you think you will get away doing business like this. At this point Time Warner cable has a leg up on you when it comes to customer service. Yes their channel line ups suck but at least their equipment as well as Cox's works, its more than I can say for you.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Customer Service is a real joke!

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