CUSTOMER SERVICE - ONLY THERE WHEN YOU'RE BUYING?!

I cannot get through to Customer support at all having been sold Lightroom 5 for a iMac 10.6.8 only then to be told I can't use it. Adobe surely you can give better service than this?

You need 10.7+ for LR5. You can upgrade to Mavericks (10.9) for free from Apple, assuming your hardware is compatible.
Adobe provides webpages with system requirements that clearly list the minimum OS level, and you can always download a trial version to see if it runs on your computer.
http://www.theverge.com/2013/10/28/5036102/mac-os-x-10-9-mavericks-review
If your Mac is too old to run Mavericks then getting into a customer-support chat queue is probably the way to return it.

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Customer Service **** only applies if you have another carrier*******

4 Months ago, Oct 2010, I went to a Verizon Wireless store and asked to consolidate my 3 different accounts into one account and one bill.
They seem pretty helpful and did everything, including SELL me 5 new Droids and one new wireless card, by telling me it's easier and the correct way to do this and in the process cancelled my old wireless card.
Everything was good till I got my 1st bill and it was a mess, but to their credit they worked it all out and by the 3rd bill my total bill had corrected itself to around $1100 per month (more than the $850 they promised originally).
I accepted it and chalked it up to experience with salespeople and VERIZON in general that most everything they tell you, doesn't come true.
Fast forward to tonight (2/14/11), and I got an email telling me my old account has a charge of $110 outstanding.
I called and after 45 minutes on the phone I was told, sorry, because your old account was never cancelled, rather it was put on "vacation suspension" for 90 days and it re-activated last month, therefore the charge of $110 stands.
After going at it for few more minutes with the agent I requested a supervisor to handle this, to which the agent replied sarcastically: The "SUP" is not going to do anything for you either!
I find it amazing, that Verizon will spend more money and give all sorts of credit to bring your account to them from another carrier, but will not waive a $110 bill, that was due to their mistake, in lieu of making a customer who is paying over $1100 a month, based on their recommendation,happy.
Customer Service has become just a slogan for most companies and I don't think they should use it just because they heard it in a training class.
I will seriously consider another company when my renewal comes around.
Sam

Hi Sam,
Please check your Private Messages for my response.
Thanks.
KellyW@VZWSupport

Hello, Customer Service.. Are You There?

There is no way to e-mail verizon customer service and there is no way to get a hold of someone on the Live Chat (as usual)...
For the most part Verizon has great customer service. I have never had an issue in-store with the people working. They're always very friendly and helpful.
Right now I am trying to purchase a new phone and it is unavailable online but says that it is available in some stores close by, but when i click "pick-up from store" it goes back to the page and nothing is added to my cart. It shows the stores where it is unavailable (unable to click those stores) so why can I not pick-up the phone I want from a store within my area???

I would count yourself lucky that it did not function.
Many posts on nightmares from ordering online and going to the store where they won't release the device from store inventory.
I would go to the store directly. Do not use online ordering, or telephone sales or you may not like the outcome.
Awhile back at the AT&T site we were going to pick up at store but after getting through the order screen the radio button selected puck up at store but it never registered. The call we made to AT&T was honestly answered as "Only certain stores at this time can be used" told the gal it showed available in my city but she told me that store was not one of the stores that can be picked up from.
Needless to say they lost a sale.
You are better off going to a corporate store for that purchase.
Good Luck

This copy of Microsoft Office 2013 cannot be used on a computer running Terminal Services" error message when you try to open the Click-to-Run version of an Office 2013 program or suite on a terminal server

Hi All,
I have Citrix VDI (Virtual Desktop Infrastructure) Implemented
in my company and installed few Applications on App Server lets say.... MS Office 2013, filzialla, putty, etc...
I assigned these apps to the users through CITRIX STUDIO, when I try to use these apps. on VDI everything is working fine only when i tried to open Word, Excel or Powerpoing, outlook it throws error as
""This copy of Microsoft Office 2013 cannot be used on a computer running Terminal Services" error message when you try to open the Click-to-Run version of an Office 2013 program or suite on
a terminal server"" and apps gets closed.
Please help me on this ASAP.
Thanks & Regards,
Sachin Shinde

Hi,
As mentioned in ths article below, run for Office 365 products on to a Remote Desktop Session Host server is not supported. You can install Office products for Office 365 to a virtual desktop, but the virtual desktop must be assigned to a single user.
http://technet.microsoft.com/en-us/library/jj219423(v=office.15).aspx
Regards,
Melon Chen
TechNet Community Support

HT201263 Hi i cannot activate my 3gs its giving me an error ...cannot activate contact customer services .all happened when upda

Hi i cannot activate my 3gs its giving me an error ...cannot activate contact customer services .all happened when carried out an ios update
Could you help please

Attached is Dennis Linam’s Audition – “Log File” and “Log – Last File”
Contact information Dennis [email protected]
Previous contact information with your organization (DURIM):
Dennis - i just finished my audition trial and bought the subscription the 2014 version.
created by durin in Audition CS5.5, CS6 & CC - View the full discussion
DURIM - Okay. I would expect the "Cache Warning" message because your default directories would not be the same as the ones in the settings file I generated.
If you go back to the "7.0" directory and open the "Logs" folder, can you copy the "Audition Log.txt" file and send it as an attachment to [email protected]? We'll take a look in that logfile and see if it gives us more information about why this is failing now.
Also, do you have any other Adobe applications installed on this machine, such as Premiere Pro? If so, do they launch as expected or fail as well?
I do have the trial Pro version of Adobe reader, but I have not activated it, because I fear the same thing will happen did it. I cannot afford to activate the subscription for that product and take the chance of it not working either. I depend on those two programs religiously. Here is the files that you requested. I appreciate any help you can give me to get this audition program started
Audition Log- file
Ticks = 16 C:\Program Files (x86)\Common Files\Adobe\dynamiclink\7.0\dynamiclinkmanager.exe
Sent from Windows Mail

When you download an app is it downloaded when it fully loads or when you click buy?

Hi Guys,
I was wondering:
When you download an app does it count as a download when you click
buy app or when it fully loads?
Thanks

There is nothing anyone else here can say. None of us work for Apple, and only Apple knows exactly at what point they register the purchase for the purposes of the contest. All we know is what Apple states in their official rules:
http://www.apple.com/itunes/25-billion-app-countdown/rules/index.html
and they don't say exactly when the purchase is recorded.
Again, you'll just have to take your best shot.
Good luck.

What does that mean when your iPod only charges when you battery dies? (meaning: when my battery isn't dead it wont charge but when the battery is dead thats the only time it will charge)

What does that mean when your iPod only charges when you battery dies? (meaning: when my battery isn't dead it wont charge but when the battery is dead thats the only time it will charge)

- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT6413 how much storage is there when you initially upgrade to icloud drive

how much storage is there when you initially upgrade to icloud drive

The storage plan options are the same as without iCloud Drive: the first 5GBs are free with the option to purchase more.

Never buy a Sony Ericsson for it's Customer Service ? What do you think ?. Terrible experience.Please advise.

Hi , my name is Jomon Philipose . I am from Bangalore and a victim of poor workmanship and service of Sony Ericsson C905A. It was not even 6 months that the camera , for which I bought the set showed it's true colours. "Open Lens Cover problem in Sony Ericsson phone". Yeah , just try and put that on Google and see the number of negative matched results for it !!!!!!. Guess should have read the reviews for Sony Ericsson before spending 12000 INR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.It's not only your hard earned money but the free frustration that you get for no fault of your own .. Taking it to the service centre is the only option where they tell you to repair it in 7 days but takes 2 weeks forcing you to buy a new phone if you do not have one. Forget all the re syncronisation and setting that you have to do about it, and think about the responses that you get from the Service Centre , in do not know what language. Caution : If you talk to them for more than hour it's hazardous to your spoken English .
All you get to hear is the recorded tone of "Please wait for 48 hours " Even after you call them after 2 weeks!!!!!!!!!!!!!!!!!!!!!.
No response to the Work Order complaint (SE311SS211175) what so ever . This is a crazy customer service !!!!!!! . I will definately never buy a Sony Ericsson no matter how good a phone reviews are . Neither will let anyone whom I know buy it and put in best efforts to awaken them !!!!!!!!!!!!!!!!!!!!!!!!!! .
I have logged innumerable complaints at with Legal Feedback , Media Feedback , send an email to [email protected]@support.sonyericsson.com>
Don't believe me ? , well you would have if you had heard the conversation with the Shrishti Services guys who tells me that neither " can they give the phone on time " or " Will they return it to me unrepaired!!!!!!". At one point of time I thought , the phone was Sony Ericsson's intellectual property!!!!.
My phone is under Warranty . I am being told by the Sony Service Contact Centre guys over and again that my phone is not liable to change WO Number : SE311SS211175 old Work order : Se311SS210347. Request number for the replacement of the product
90599712.
They tell me I cannot speak to the escalations manager . Neither can I escalate it .
Is it that all I have to do is keep on waiting without my phone ?. It's been the 17 th Day now . I am sure it is going to take a lot more time . They shamelessly said 8 more working days yesterday lol!!!!!
I am definitely seeking help from the Consumer Court of India .
Guys ,lucky you if you had not to face the Customer Service Centre especially in India , or else may God help you .
I really want to hear from the people who actually think there job is "Customer Care" and they are been paid for it coz I am still without a phone.

If you think you are lucky go ahead and buy it,maybe by this time you could have already bought it coz God forbid something happens to it, you do not have a good customer service to support it. After getting my phone back , not surprisingly again for the 4 th time the camera stopped working . It's a faulty product altogether and I do not want to go through the pains again to go through them . They are supposed to check the set again within 90 days from the time , the repair was carried out. But you know what I have given up on them as my work does not allow me to keep my phone away for a long time .
It would be a real pain in the place you know where . All my research for buying a good phone at competitive price went straight into the gutters .
. I would rather buy a new phone than going through the same process again for the 4 th time. And that would not be a Sony Ericsson for sure. They simply wouldnt agree that it is a faulty set and give me all kinds of stupid excuses like your phone has been used for 11 months and all . I have a question for them do you really spend thousaands for a just a phone only for the features or the peace of mind as well. Cause this one has definitely not brought peace to me . I mean c'mon 4 th time, same problem!!!!!!!

Is there no way to hold the customer service department accountable when give wrong information and charged for it?

We have been loyal Verizon customers for almost a decade and have had nothing but great things to say about our service...until about 2 months ago. Two months ago my daughter moved out of state and decided to remove herself from our family plan, Before doing so, she call Verizon's customer service department to see when her contract was up. She wanted to keep her Verizon service until the end of her contract to avoid the termination fee. The service department assured her that her contract was already up and no termination fee would be charged. You can imagine my surprise when we were charged a $138 termination fee for her line on our next bill. I called customer service again and spoke with another representative (whose name I will not disclose) and was assured that the termination fee was a mistake and that I should simply not pay that portion of the bill and the charge would disappear on the next billing cycle. I did as she said and was shocked a few weeks later when I received a less than civil call from Verizon threatening to terminate my service the next day if I did not immediately pay the $138. My wife received a similar nasty message on her phone. I explained the situation to the rep on the phone, was told that the information my daughter and I received from 2 previous representatives was incorrect, and was told to pay immediately. My daughter and I went through all the proper channels to ensure no charges from termination fees, and both of us were given misinformation on 2 separate occasions. Is there any way to hold this company accountable for its mistake? I have been in sales all my life, and if an incorrect price is quoted, I have to honor the incorrect price,even if it costs me money. This is the worst customer experience I have ever had with any company, and I'm afraid that it will eventually cost Verizon not one but five long-time customers.

I shouldn't have to "chalk it up". This company, like other companies, should be held accountable for wrong information. We went through all the proper channels to ensure this wouldn't happen. I know this fee gets waived on a regular basis for a multitude of reasons. Moving nonwithstanding, I was told by two different people who had no knowledge that my daughter was moving that she owed nothing. If two different company employees tell me there will be no ETF, I will take them at their word. This should be good enough. What's the point of getting it reactivated if she can't use it where she lives now?

Verizon customer service, only lip service, no help

Last December we went through the process of changing the primary contact on our family plan. We did this in order to get a discount through our daughters place of employment. There were a lot of hoops to jump through, but we got through the credit checks, proof of employment, etc. Verizon proceeded to start a NEW account and switched ONE of our five lines.
Twelve days later, after receiving a billing, we realized not all of our lines had been switched and the billing was not adding up. I called Verizon, and after an hour of waiting and talking, I was told that all the lines were now switched and that it would take 24 hrs to update. You guess it, 24 hrs later there was no update. I called again, spent another hour on the phone, was told the lines were now switched and that I should be patient and let the debits and credits on our bill settle out.
The remaining lines did get switched, but the billing was still a mess thanks to:
          - closing the original account
          - opening a new account
          - a new billing cycle (which involves partial crediting of the original account, and paying a month in advance on the new one)
          - the original error of just switching one line
          - a fee for using too much data ( we each lost half our data allowance when they credited us a half month on our original plan)
What it all boiled down to was that we were double billed for the time period when only one line was switched and the rest were still on the old plan. I didn't initially understand where the problem was because I received 4 to 5 bills over a two month period that were difficult to figure out. I called Verizon again (spending at least another hour of waiting and talking) and told them the bills weren't adding up. I was told that unless I could show them the exact problem, they couldn't help me. A manager said my account was fine and that he would text me after I hung up, so that if I had further concerns I could text him directly. Of course there was no text, he just wanted to get me off the phone.
I buckled down and found where the error was and called Verizon again (taking at least another hour). I explained exactly where the problem was. She agreed that there was a problem, but she would have to call me back after she figured out why it happened. She told me it would take two days and we set a time when she would call me back. Of course, no phone call.
Finally I went to the local Verizon store which is 15 miles away. The first person I talked with got a glazed look over his eyes, but did connect me to a manager. Finally, after agreeing I'd been over charged, she instantly gave me a refund.
It amazes me that it took 5 attempts, and at least 5 hours of my time, to get this corrected. Customer service by phone fails in helping you and excels in giving you the brush off. I truly believe Verizon counts on customers not understanding their bill, and trains Customer Service to give a bunch of lip service and no help.

Unfortunately, when you sign a contract you are legally bound to the terms. You can't expect Verizon to break the terms because it doesn't suit your exact wants. A contract is a contract.
If your daughter's line has an upgrade and you want a new phone for your line you can upgrade her line and use the new phone on your line. You can then activate your old phone on her line. If you have no upgrades on your account there are other ways to get phones to use. You can try eBay or Swappa. Keeping in mind that these phones are sold by individuals and are most likely used.

What does it take to get a VZW Customer Service Rep to call you back?? READY TO CANCEL SERVICE OF 4 LINES!

Has anyone else had problems with VZW customer service? I have been lied to repeatedly and am on the verge of terminating my contracts. To begin, I sent my daughters, who are authorized users, into the store - which is 40 minutes from my house- to upgrade and renew 2 lines. I called Apple to upgrade initially, but my account has a corporate discount, so they were unable to upgrade my lines of service. I called the closest VZW store, again 40 minutes away, spoke with the sales associate DUSTIN. I told DUSTIN exactly what I wanted and advised that my daughters would be in to upgrade the lines.
When my daughters arrived, there were 2 people in line ahead of them. As the other customers were taken care of and left, it became closing time. Another representative approached DUSTIN telling him he did not "need to do all that, just hurry and get them out". YES!!! The other rep told him to hurry and get the sale out of the store!!! WHO PAYS YOUR BILLS? WHO PROVIDES YOU WITH THAT PAYCHECK AND COMMISSION MONTHLY?? YES, we the customer do!!!
Next, DUSTIN brought out a selection of cases, car chargers and screen protectors from the back of the store advising my daughter to "pick one", as he presented the selection of cases to her. She advised she did not want or need the cases or other items he was offering. He told her the case and screen protector "comes with it". HE LIED to her!! This is unethical and deceptive!! It was not until she arrived home, after being rushed out of the store, she noticed the additional charged for the case and screen protector - which was supposedly included.
I called VZW *611 immediately. I spoke with a gentleman named CASEY who empathized with me and stated he would forward this information to his manager to have his manager contact me. I have waited for a return call and have not received one. If I do not hear back from VZW today, I am returning 2 lines of service, cancelling all 4 lines and taking my service to a carrier that will do what they promise and not unethically obtain sales from paying customers.
The bonus to this story- my daughter is a minor! Not only did he manipulate and lie, but did so to a child!!! I have been a VZW customer for over a decade. When I cancel my service, everyone will know why. In addition, I talked my LARGE corporation into obtaining corporate accounts with VZW. I can assure you, that will also be revoked.
Best Wishes

Sadly, i've had a few unethical issues of my own and i'm an adult. I do think there was some responsiblity on the daughters' part to verify what they were paying for before leaving the store even though you made an honest attempt to have things laid out prior to their arrival. In regards to VZW's service, It has declined horribly over the past few years. I've been a customer since they were orignally a company called PrimeCo and I'm on the verge of switching providers myself. I had a defective phone that was replaced 6 times in one year..the store manager called me out the blue to apologize for the defective phones and offered me a free upgrade at no charge. He NEVER told me that he was extending my contract and treating it like a normal upgrade. I didn't find out until i went for my New Every Two purchase. I also received a letter stating they were discontinuing the New Every Two Program, but i still would be able to use my last upgrade on my next purchase. Of course when the renewal period came around, there was no such record of the offer and I got nothing. It's now time to renew my contract again and upgrade, but as before, there is absolutely no incentive for me doing so. I'm still going to pay the same as any new customer that walks through the door, still paying an activation fee, and i don't have unlimited everything like most other providers are currently offering. So please tell me again WHY i would want to renew my contract and purchase a new phone from Verizon when i can go elsewhere and get all types of perks???
All in all, i truly sympathize with you and as of today, i'm looking to purchase a new phone this afternoon with another provider.

I need Skype Customer Service and there is none. I...

I am having issues with my Skype account(s).
I need to speak to someone in customer service. This is not a do it yourself tech issue.
There is no customer service.
Only this forum.
I'm so frustrated with Skype right now.
For having **bleep**ed up programming which caused the glitches in the first place.
And for failing to have an adequate remedy.

here are possible more detailed instructions;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

This is for Verizon Customer Service: Is there an estimated date for the 8.1 Denim update for Windows Phones?

Will Cyan be rolled out for the Icon, or should we expect to wait until Denim is supposed to be rolled out around October
<< Moderation discussion removed to comply with Verizon Wireless Terms of Service >> This is a very specific question and Verizon Customer Service can't answer it if they don't have a chance to read the question.
I spoke with Microsoft Customer service, and the agent specifically said MS already pushed Cyan to Verizon, and he, as a WP owner on Verizon, was also frustrated that the updates haven't been rolled out by VZW.
So bottom line question: Skipping Cyan? If so, what is the Denim date?
Message was edited by: Verizon Moderator

Unfortunately the answer is unknown. The majority of the Windows phone threads here are about this exact subject, and that says a lot about Verizon and their ability to communicate on a basic level. You might get your update, you may not. Verizon is in control and doesn't really care.

Is there pakages you can buy for itunes like 20 songs for $10

Was wondering if there were packge deal you can buy here instead of buying .99 a song

Yes, they are called albums. Sometimes the average price per track can be well below .99.
tt2

CUSTOMER SERVICE - ONLY THERE WHEN YOU'RE BUYING?!

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