This is for Verizon Customer Service: Is there an estimated date for the 8.1 Denim update for Windows Phones?

Will Cyan be rolled out for the Icon, or should we expect to wait until Denim is supposed to be rolled out around October
<< Moderation discussion removed to comply with Verizon Wireless Terms of Service >> This is a very specific question and Verizon Customer Service can't answer it if they don't have a chance to read the question.
I spoke with Microsoft Customer service, and the agent specifically said MS already pushed Cyan to Verizon, and he, as a WP owner on Verizon, was also frustrated that the updates haven't been rolled out by VZW.
So bottom line question: Skipping Cyan? If so, what is the Denim date?
Message was edited by: Verizon Moderator

Unfortunately the answer is unknown. The majority of the Windows phone threads here are about this exact subject, and that says a lot about Verizon and their ability to communicate on a basic level. You might get your update, you may not. Verizon is in control and doesn't really care.

Similar Messages

Where can I find an email address for Verizon customer service?

I would like to send an email to Verizon outlining my opinion of their website and how it might be improved, but I can't find an email address. When I asked the representative, she directed me to the "Contact Us" tab. There I found a postal address!

There is no email address only a postal address. You can try to call CS, but they have no idea what the website does or is, or how to push opinions or concerns up the line. If you go a regional executive route, you might get a call, but they are not familiar with website operations or even know who to send your issue to. Perhaps one of your improvement ideas is something we can assist you with, in case it was something missed or we know another way to accomplish what it is you're trying to do.

Please do not trust Verizon customer service team based on my experience.

Please do not trust Verizon customer service team based on my experience.
I have a internet service with Verizon and I am paying $79.99 monthly for 15/5 mbps and one day I saw a flyer from Verizon stating that $79.99 you will get triple play with 25/25 mbps speed and with 2 year contact I will receive $400 Visa gift card and I decided to sign up for the triple play with 50/50 for $99 and I called Verizon customer care and I have asked for this offer and she said yes you will be eligible for this offer and I will receive that $400 after 90 days. so I am willing to go for it and I said ok with 2 year contract and then she told me that our conversation will be recorded and she asked me to wait for the recorded conversation and we have completed the contract and I told her that I will pick the equipment form the Verizon office today (12/30/2014) and I went there and i took the TV box and came home and fixed it but it didn’t work and it is throwing the 8312 error message and I called Verizon customer service and one representative told me that I will get charged for $140 if you want technician but I told him that why should I pay because your Verizon service is not working but the guy keep on saying the something and I hangup the phone and I called other day 12/31/2014 and some representative told me that that is our (Verizon) problem and I will send the technician on 01/02/2015 as tomorrow is Jan 1st we may not have anyone and i said that should be fine.
But I have received an email from Verizon on 12/30/2014 stating that my FIOS TV was activated.
I tried the TV service for 3 days and we (my family) have decided that these are not useful channels for us and we have decided that we can disable the TV service and we would like to go back only Internet service (15/5 mbps) and I called the customer service and told the something but She told me that there is no way you can go back to 15/5 mbps as Verizon is no longer offering this service and I don’t have more choice left. I have requested her to cancel FIOS TV service and I told her that I just need only Internet service. She said that should be fine I can cancel the TV service and you will still get charged for Activation fee $59.99 and there is no way I can wave that fee.
I asked her why should I get charged as I am canceling the service with in 4 days ? She said there is no way we can wave that. Then I asked her ok at least you can lower down my internet speed from 50/50 to 25/25 and then she said we can’t do that. Then I requested her supervisor and after 5 mins she get hold of her supervisor and here I asked her what are my best options to lower my bill as Verizon is no longer offering me 15/5 ? She said whatever she offered is the best and at that time I asked her I want to keep the FIOS service but I would like to lower down the speed from 50/50 to 25/25 and I will get that $400 gift card then she told me that there is no way you will get $400 gift card and I am sorry that even if you keep this bundle you should not receive that gift card whoever told you that is not the correct information and again she asked me that did you receive the email stating that you should receive $400 gift card. I said no and told her that I didn’t know about your automated email generation but I have trusted the Verizon customer representative and requested her to pull the recorded conversation but she didn’t agree with it and at the same time she told me that these records may to may not be stored in our records.
I asked one question that I have received the email from Verizon stating that my TV service was started on 12/30/2014 but actually it was started in 01/02/2015 and are going to trust your automated emails ? She had no answer to it and stated that we have finished our conversation and told to customer representative that please go ahead and cancel the TV service for him.
This is very very bad customer support from Verizon.
Please do not trust Verizon customer service team based on my experience.
Funny thing is that they (Verizon customer service representative) are not believing their own team.
Good suggestion : Please request them (Verizon customer service representative ) to send an email with the gift card information and please check your email before you are installing the TV equipment otherwise you will get no response from them.

First thank you so much for your response!
Second, The supervisor is not really care about the customers as I am using Verizon internet connection for the years but she really don't care about it and at the end of our conversation she told to customer rep that please cancel his service and then she hangup the phone. I not even confirmed about the cancellation. For no good reason now I am ending up with paying extra $10 for only my internet service. Now they told me that I need to pay $89.99 monthly + activation fee $59.99 but they offered me high speed which is not required for me at this movement.
Also I went to the Verizon office and I took the box and came home and installed for my self but still they are charging me $59.99 activation fee even though I cancelled my service with in 4 days of time.
Also the supervisor asking me that do you have any email confirmation ? But by the time we receive an email we might have completed telephone conversation with the rep stating that we have agreed all the terms. How could we know that we need to check our email before the activation ? Verizon team didn't spicified to me about it.

Does anyone else have this much trouble with Verizon Customer Service?

I cannot get any Verizon Customer Service to answer me through email or correct their errors through their store or through the telephone customer service. I have written to them three times with no reply back (although it says it will be answered within 48 hours), gone to the Verizon local store, and called them numerous times.
Ever since I purchased three i-pads for my sons as Christmas gifts my life has been nothing but stress while dealing with Verizon and Best Buy while trying to get a jet pack added to our account through Best Buy and trying to straighten the mess out through Verizon.
My bill is so messed up, of course in their favor, and they cannot seem to figure out how to fix it or else they don't want to take the time to fix it.
I own my own business and they should know that you NEVER just IGNORE the customer. They eventually do go away (to another company). When a company will not ANSWER complaints...there IS a problem! I am taking the next channel up.

This is what happened. I bought the three i-pads at Best Buy because that is where we buy all of our computer products and it didn't occur to me to buy them at Verizon...Hence, that is why it went through a third party. Later, I found out I would have paid a much higher price, according to a Verizon salesperson, so I am glad that I didn't. But anyway...I bought two jet packs with the three i-pads because I didn't think two of my kids had internet connection so of course, I wanted them to be able to use the i-pads when they opened their gift on Christmas. I have a business account with three smart phones already with Verizon. The Best Buy salesman attempted to put the two jet packs on my business account, but he said they would not transfer on that account because it was a business account, so he had to open a new individual account and that Verizon would transfer it over to my business account. Right then, I could see dollar signs. That is why I went to the Verizon store the next morning (Christmas Eve) to straighten it out before letting it go on any longer. I explained everything to the sales person and he assured me that he fixed everything. I explained to him that I wanted to add the two jet packs on to our account...and for them to share our 6 GB of DATA at the present time until we could see how much we used first. Seems that one of my sons did have internet and he didn't need the jet pack. I called Verizon and was told to return it to Best Buy and I would not be charged for it since there was NO USAGE of data on that jet pack. We returned that jet pack. HOWEVER, the wrong jet pack was cancelled. So the one that was taken back was not cancelled through Verizon (it remained active) and the jet pack that we kept had no service and was cancelled. Was that Verizon's fault? Or was it Best Buy's fault? I don't know...but it was not my fault! My son lives out of town and he had to bring his jet pack in to Best Buy in order to get service on his jet pack reinstated. So therefore, he went a week without service, yet we were still being charged for two jet packs...$ 50.00 PER jet pack plus they tagged on 5 GB PER jet pack, which is not what we signed up for. The charge should be $ 20.00 per month to add the jet pack on to our business account. We are aware that we can contact Verizon *611 to talk to an agent because we have talked to them approximately five times already. I have emailed them three times with no reply. I have never had a problem before this, but I never had any issues so never had a reason to contact them or deal with customer service before. Jimfitzgerald...the reason people deal with a third party is that it saved us $300.00 from Verizon's price and we purchased these for 18 months with no interest. Had I known that Best Buy and Verizon do not work well together, I might not have ever bought these at all...But we have one jet pack now that we added to our account and still are being over charged for the two jet packs @ 50.00 per jet pack @ 5 GB data each...totally ridiculous. My son tried to straighten it out and was told by Verizon that we had one of the jet packs since 2011 and the other one since December 2012. Finally, Verizon said they understood and would straighten it out...But our bill is still wrong. How do you get them to answer your complaints? How do you get them to understand? If I don't pay our incorrect bill, they told me they will cut off our service and they are our business phones. Suggestions?

Verizon Customer Service? How can I get this resolved?

I sent this note this morning for help and posted on Facebook. I have tried customer service, any other way to get someone's attention to help me get this resolved.
I am hoping you could help me out. I have been a loyal Verizon customer for over 10 years and have not been late on my bill (it is set up as automatic deduct). I have my account set-up to receive text messages regarding my minutes usage to ensure I do not go over. For two months May-June, June-July) I did receive any text messages letting me know that I was over my minutes or that I was even at 50%, 75% or 100% usage. This was validated by customer service that I did not receive the messages. As result I was over my minutes which translated to a large bill (that I cannot afford to pay). If I would have known that I was over or getting close I would have increased my plan. Up to this point I NEVER had a problem with the text messaging so I didn't know that there was an issue. I have called customer service countless times to help me and they keep telling me that the text messaging service is a "courtsey" but when I looked online and "my" verizon NO WHERE does it say this. It states that this a way to manage your account. I have been told on three occasions that I will receive a call back from a supervisor and that did not occur. I was told a ticket would be open for IT to look into why I did not receive the messages, that never happened. I was also told this would be escalated to the disputes correspondence team but that never happened either. I deserve a full-credit of all the overage charges as if the service that I had set up worked these would not have occurred. I would take full accountability if this was my fault but it wasn't. Can you please help me by contacting me and crediting the full charges of the overage minutes. Thank you, Jill
>>Personal information removed<<
Message was edited by: Verizon Moderator

Hello and happy Sunday jwaite,
Managing your account is SUPER critical in today's wireless world. After all, we all want the best value for our money. It will be my pleasure to assist with your concern. Let's start with what calling plan do you currently have? Also, how many total minutes/overages were accrued from the calling plan? Did you change to a higher plan after the overages occurred? As you share the requested info then we can customize a solution for you. I'm looking forward to your reply.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

I have a Galaxy S5 with Global International plan in place. My txt to Jamaica are not being received there, but others are. Is there a setting in my phone I need turned on? Verizon customer service doesn't have any answers.

I have a Galaxy S5 with Global International plan in place. My txt to Jamaica are not being received there, but others are. I can receive the messages, but not send. I get an msg saying, message to (my daughters number) failed: Network problem. Is there a setting in my phone I need turned on? Verizon customer service doesn't have any answers.

Hello ffdaisy! I sure hope you're having a great time in Jamaica! I'm so sorry about your messages. Let's get going on a resolution! to clarify, are you able to receive messages? Can you send to the states, but not to numbers originating in Jamaica? First, I want to let you know how to get in touch with our Global Support Team while outside the US. Just click here for the information: http://vz.to/18oaptS Second, I'd like to provide you with the dialing pattern for messaging to US numbers, and Jamaica nunbers. For the US, dial 1, then the area code, then the 7-digit number. for Jamaica numbers, dial area code 876, then the 7-digit number. For more information, click here: vzw.com/international Thanks so much, and have a great trip! ChristinaB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of

I have an iphone4 and that I have had for four years and they are saying that I am not eligible for an upgrade until the end of July 2015. That is four years and 3 months after I purchased this phone. "Customer service" said I had an upgrade at the end of July 2013, which I did not. She said that in the system my husband took an upgrade July 29th 2013. He didn't even have a Verizon phone, he had a work phone with T-mobile. I have asked what device he supposedly upgraded to since no phones have been activated and we all still have our same phones and numbers. Remember at the time, said husband had a work phone with T-mobile. I still have the very same phone as do all of the rest of my family members. No one has upgraded. I spoke with "customer service" for more than a half an hour today, Char promised me that her supervisor (Emily) would call me back by 7:30 tonight to clear up this problem. Well guess what? No call back so where should I go from here? Any advice or help would be greatly appreciated. Thank you for your help.

someone swapped upgrades. Phone could have been sold For quick cash.

Verizon customer service Has to be the worst yet!!!

Here we go again, below is an email I sent you back in March of 2012 about the extremely poor customer service that Verizon seems to consistently offers its customers. the email was sent to William {edited for privacy}.
On Saturday morning I woke up to find my internet and cable service was out. I called for service and the woman I spoke with again had a difficult time finding my account. after she was able to locate my account, she did attempt to help me get my service up and running. we were unable to do so. so she indicated that she would put in a service call for a repair man to come to my home. She told me the waiting window was from 8:00 am to 9:30 pm. This in itself is a ridicules time window 13 hours. I explained I had some volunteer work to do that day and I would not be home until after 4:30 and she told me that she would mark the ticket to indicate that. While I was doing the volunteer work, I had received a telephone message from “peter” telling me he was going to be at my house at 2:00pm. I received this message and called the service number to remind them that I would not be home at that time. Again it too 10 minutes to find my account, and the person I was speaking to told me he would check with dispatch and call me back.. I had finished my work earlier than expected and headed home. I then received a phone call back telling me that the repair man would be at my house at 3:30.
At 4:00 I called service again because I have not seen the repair man. I talked to a man named Kyle, who with my name, address, telephone number (a Verizon cell phone) and service ticket number too 15 minutes to find my account. After he found my account, he told me that the service man is scheduled between 4:30 and 9:30 to come to my house. I asked him to talk to someone to narrow down the time a little bit as I was told it would be 3:30 and that 5 hour window was ludicrous. he told me he could not. I asked to speak to his boss.
Dennis was the boss’ name, he told me he was going to call dispatch and “get to the bottom” of this. He called me back, only to tell me that there would be no repair man coming to my house because it was not scheduled and they do not have anyone available to send. I told him that my call was given to a tech as I was told two specific times that he was going to be there. He said that the dispatcher did not log my call correctly and that there was nothing that could be done, I would have to way until the next day for repair service. Imagine that, I called at 5:46 am for service and I cannot receive service for more than 24 hours.
So once again like back in March of 2012 I had to waste hours of my time, and on Saturday and Sunday 1 hour and 45 minutes of my air time on my Verizon cell phone to attempt to obtain something the even resembles good customer service.
Today I went online to the “chat” service and talked to someone in India, Dyvia, I explained I wanted to file a complaint, she told me that she to transfer me to “billing”. Robert in billing told me he could not help me as he had to transfer me to technical Support. Jagannath told me he could not help and that I could go to
https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm to file a complaint. That site does not have dropdowns for complaints. while he was looking for some alternative I called back to the technical service number to try to obtain the corporate headquarters number. again they could not find my account and I said you do not need my account to give me a phone number. they reluctantly gave me the number. I called {edited for privacy} ended up speaking with Ms. DelGado, who listened to my complaint, and told me that she would have someone call me tomorrow.
tonight at 8:53pm I received a phone call, by the time I got to the phone it had gone to voice mail. it was someone named “Celeste” I think, she was not very clear and spoke too fast for voice mail. she told me that she would update my account so that service technicians would be able to find my account if I ever call. While this may be all well and good, this is the same thing you did for me in 2012 and I am still having this problem.
This “fix” does not go far enough, I feel that Verizon owes me for my wasted time and my cell phone minutes and I want to know what Verizon is going to do about it. I spend a lot of money on my Verizon services, and I want and expect to receive good customer service. I do not think it is too much to ask for that a company can at least fine my account, but they MUST be able to provide prompt service calls.
When you have had a chance to research this please contact me by email and let me know how Verizon is going to handle this. Xfinity is looking better and better
Thank you
PRIOR EMAIL FROM MARCH 2012
William
Thank you for taking the time to talk to my this morning. I wanted to let you know that my situation has still not been resolved.
After Spending 35 minutes one night and was promised my box would be shipped to my office and be delivered on Tuesday, it was not
The second time I called spending 55 minutes on the phone, Kelvin assured me that UPS would deliver the box to my office on Wednesday, he assured me! Well here it is 7:15 pm on Wednesday and I still do not have the replacement box. Totally wasted an hour and a half on the phone.
As I told you earlier today, I am totally shocked at the lack of service I have been receiving, and this just goes to prove the point. today when I called and asked to speak to a supervisor it took 20 minutes to get to you, because they can NEVER find my account, my phone # which is a Verizon cell phone, the only phone I have cannot,. for some reason be linked to my account. (I called one night and they could not find my account even though I was giving them my account # from online. some people complain they are only a number to big companies, seems I am not even a number to this company.)
You told me today that you would personally handle any issues I have with Verizon, so I am asking you now to fix this problem, and have my new box delivered. I have to tell you I am really considering moving my accounts to Comcast. I spend a lot of money on my FIOS PHONE and Internet services with your company, and I feel that it is not appreciated by Verizon.
I am looking forward to your assisting me, and hopefully saving me as a customer.

Hi buonopaul,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon Customer Service & Deceitful Advertising

Like any Apple fan, the release of the iPhone 6 has been something I've been looking forward to for about a year. My contract ended in July, and I was being patient & resourceful - prepped and ready for my new pocket buddy, in all it's shiny glory! Finally the phone is released, and to be honest, it was not what I was expecting. I really loved the iPhone 5's professional and bold design, so I was sad to see the more "square" design go. But none-the-less, the camera was better, the display was better - for the most part, it's an awesome phone. And I REALLY needed more space than my 16GB can handle (deleting pictures and apps every day is not my idea of fun)!
I decided I was going to just wait out the craze of the new phone, maybe even wait for the price to go down. Changing carriers wasn't even an option, let alone thought. I have had a couple hiccups with Verizon, but they had been taken care of for the most part. I had one problem with a HTC phone probably four years ago that they just could not resolve (after 10+ phone calls & eventually an email with them). I've used AT&T and Sprint before, but I just really liked the convenience Verizon brought to the table. I advocate for Verizon, telling all my friends and family that it's the only provider they should even be considering switching to. I have my boss checking into switching, but alas, I may be taking back that suggestion (which means 3 iPods & 3 iPhone users may not be switching now). Why, you may ask?
1. Verizon is advertising "iPhone 6 for $0 with upgrade or new contract". Really? SWEET! Let's do this! I go to start the process online, only to realize that I have to pay for the phone (not get it for $0), but I'm not even going to be getting my money back. I'm going to be getting a Verizon gift card back. Essentially, Verizon wins - this isn't something special or helpful for me. Maybe for some people, like the middle class, upper middle class, and wealthy - this may be a super deal. But for the working class - the people who work hard, pay their bills, and wait years to upgrade their phone with an exciting promotion that screams "we care about you, you sexy verizon customer, you". But really, they are screaming "How foolish can we make you feel?" My heart did break a little bit when I realized my excitement over getting a $400 phone for $200 was never going to happen.
2. Then I find out the reason they make you pay the full price and give you a gift card (eventually) is so they can "appraise" your phone (that may be in perfectly good condition), and possibly give you less than that $200 (that you can only spend at Verizon, by the way).
3. So to verify all this craziness, and clear any doubt & wishful thinking, I press that little chat button at the top. I talk to a friendly bloke named Hans (or something equally Frozen-esque). He informs me that I am correct in my findings, and there truly is nothing he can do to help me with any of my frustrations, because he is from the Sales Department. I asked how I talk to Customer Service (because there's a department for that, not all Verizon employees can help their customers), and he said I'd need to call them during business hours. Wait a second, you sneaky Verizon, you. Sales department is open 24/7 to make sure you can get people to buy things, but for your poor, contract imprisoned customers, they are restricted to a time frame designed for the lifeless?
So I sit here at 1:21am, knowing my morning starts in 4 hours, asking myself - is it worth staying? My contract is up, and I'm really ashamed of the deceit Verizon is using between the false/misleading advertising, the lack of customer service, the corrupt trade-in program, and I won't even start on how we were upgraded from 6GB to 10GB of data for being long time customers (Alltel days?), then as soon as I go to upgrade, they won't allow us to keep the plan, but actually want us to pay more for 4GB than we were paying for 10GB. It's really disheartening.
Any suggestions on a better network? I've been looking into some interesting plans, especially companies with unlimited everything for $50. Any experiences and advice would be appreciated. Or if someone from Verizon would like to assist in giving me some kind of hope back into the company, I can be reached via email (but in 2014 - the age of technology, apparently there is no system for that anymore here).

Another thing I just thought about, it clearly states free overnight shipping on the front page. My Iphone 6 was sent ground. I got it 3 days later, and sent my Iphone 5 to the verizon trade in that same day. 2 weeks later and they still haven't gotten my device.

Verizon Customer Service?

Verizon Customer Service?
A Verizon Supervisor just told me on 1/08/2011 and I quote: “ You can't expect first class service if your only paying for coach.” and So
I'm writing this to express my dissatisfaction with Verizon home phone and internet service, as my only recourse since I live in an area where they are the only option for this type service. My hopes are that if enough people know the kind of service that is being provided or not provided as the case my be, and of the attitude of the supervisor that I had the misfortune of contacting, That Maybe, just maybe there will be some sort of change and We can get some kind of service? Even in coach.
First I like to let everyone know that this is not a one-time problem our service has been out 5 times in the matter of a year and a half and each time we have call for service it has been handled pretty much the same way. We pay for Life line phone service and DSL high speed internet when it is working I have no complaints the problem is when you need a trouble call, our Life line phone service was out for 10 days before a local repair tech was even contacted, he was just here and fixed the problem at the box down the street in less than 10 min he also let us know that he had been available thee entire week and was not busy he just wasn't informed that there was a problem. We called the problem with the phone in on New Years day and didn't expect anyone out then, but was told that some would be out on the 4th between 8am and 11am, well that did not happen and we waited all day before calling again. That night I call the toll free number again and was inform that they had no record of a trouble call even being placed, but that they would set it up now and that a repair person would be out on the 7th again between 8am and 11am at 1:30pm I called again, this time I was told rudely that the problem did not need a technician and would be repaired by 7pm that night. At 6:55pm I called with a friends cell phone and talked with a supervisor who apologized and assured me that someone would be at our house in the morning, guess when? Yep between 8am and 11am she also told me that she personally would follow up on the problem. Next day 8 to 11 came and went and no phone service at 1pm I called again and asked to speak with a supervisor I was placed on hold for close to an hour and when the supervisor did pickup I explained the problem and also inform him that along with being a life line it is also the contact number for my home business and he told me that it didn't mean anything and that if I had a better phone plan my service would have been repaired by now, and “ You can't expect first class service if your only paying for coach.” but would try to get someone out before 7pm or the next morning (Sunday) did not believe it but after that I did not call anymore the service was fixed at 2pm on Monday the 10th. I guess I should just be happy it was fixed, but I wanted people to know how Verizon Customer Service treats it's customers.
Thank you,
D mad in Lottsville, Pa.

Dear ANYBODY at VERIZON who ACTUALLY Cares!
I also agree that the customer service or I should extreme lack there of is your main problem. I just got off the phone with a Melissa {edited for privacy}who is a Sales Associate in Virginia. Her title is consultant. I have had so many problems with Verizon since I moved into my new home last July that I can't even count anymore the amount of times I have had to call and argue with them. They are never willing to just fix anything or help the consumer. It's always our fault or we need to call this department that's not there problem, it's a different department etc. I am so sick of this. I had my service go out probably close to a year ago and they had to come out and replace the line. I was told a temporary line was being installed and a week later they would be back to bury the line. Well they NEVER came back. I have called several times and nothing gets done. Plus I have had SOOOO many problems with my bill its like a child is handling it. When I moved I was suppose to have service transferred. It wasn't. The guy who had no clue what he was doing that worked for Verizon didn't transfer me he set up and brand new account all together. I even questioned him a few times about why he needed my social security number etc and told him I wasn't getting a new account that I was just transferring service. He said that he understands but that this is part of that transfer. I didn't understand that but then I don't work at Verizon(probably have more brain cells than are required for them) so I let it go. I later find out that I have two accounts open. So I owe this outrageous amount of money. I call back and get the run around. Eventually after several hours on the phone and several weeks of back and forth and research and after I called them again! I get it figured out, OR SO I THOUGHT! So my new bill arrives and there is a huge like $350 early termination fee. Are you kidding me??? Hello I just went over this a billion times I didn't cancel your stupid service I transferred it and because the wonderful associate working for them couldn't successfully do his job, well I was suffering for it. So then I had to call to get that HUGE fee removed that I should have never been charged. WEll this took SEVERAL MONTHS to get worked out. Finally after spending countless hours on the phone and hold and being transferred and going back and forth a Supervisor agrees to take care of this and apologizes etc. Well my account apparently was placed on hold. So a few months goes by and I get no bill. I figure OK it's probably because I have a huge credit now so I don't have a bill. Well I called anyways. I was told my account is in a hold or suspended status in their system in review and that a c credit should be issued soon but it can take up to something crazy like 8-10 weeks to get resolved. I explain that I am worried because if there is a bill after all this time I don't want to one day get a huge bill in the mail. The said that I actually had a credit and that adjustments were being made to my account so there was no need to worry. Well about a month or 2 after that BAM a huge almost $500 bill shows up. SO have to call back fight with them some more and tell them what happened but at the end of the day I am still responsible for the bill as I have had the service the tell me so I still need to pay for it even though I tried dto do that ALL ALONG! So I have to come up with almost $500 plus the new months bill is getting ready to go out. Well I didn't have that kind of money right then. So I had to take my time and pay it over several months plus the new bills that were coming in on top of that each month as well. So NOTHING and I mean NOTHING but problems. Then my service gets shut off after I already called and talk to them and made and online payment. So of course it's after hours and I can't get a hold of anyone to actually talk to. Well I say screw and just make a payment to get it restored. WEll that also doesn't go smooth. Why would it right? So I spend about 2 hours trying to make a payment and restore service. I mean they shut my phone off so I can't call anyone except the number to restore service except that number does me no good because nobody is there because the office is closed. SO I try to pay online. Should be easy right? Nope go through a bunch of crap to do that and finally submit payment and get a message that my payment is unable to be applied to my account please call customer service to proceed. Well customer service is CLOSED! At this point I just can't even take it I am about to SCREAM! SOOO I finally just get back on the phone pay through the automated system where I have to receive an additional fee for paying but at this point I am so frustrated I don't care anymore(sad huh) THe next day I find out they processed my payment twice! Of course they did! Then getting the money returned and the extra fee I had to pay for paying it a second time when there system told me it wasn't paid but then they took my money anyway well that couldn't be refunded because that wasn't their fee. That's a 3rd party fee! OF COURSE IT IS! So NOTHING but problems. SO I am trying to play catch up as usual. It's also Christmas time and I try to go on today to pay my bill. I notice my new bill just billed a week ago is almost $190. Are you kidding me? So I find a $30 fee. I call and the fee is for them shutting my service off. $30 for you to click a button and turn in back on?? Talk about being robbed! So I talk to this Melissa {edited for privacy}and try to explain my frustration etc and ask to get the fee removed. Well she takes it upon her self to not remove it. It's her judgment call and because I have a balance at the time she won't do it. She can remove it but she WONT remove it because I have a balance! GIVE ME A BREAK! All that they have done to me and put me through and they can't remove it because I have a balance? Yea I am so over Verizon and switching services ASAP NOW! THANK YOU MELISSA {edited for privacy}FOR SUCH WONDERFUL CUSTOMER SERVICE TODAY! WAY TO MAKE YOUR CONSUMERS HAPPY AND KEEP LOYAL CUSTOMERS COMING BACK! A+ on driving them away!
Simply put. Verizon is just out to get your money. THey don't care about thier customers and when they screw up we have to just suck it up and deal with it. We make a mistake and again we have to deal with it. I have never had my service turned off. The one time I do they can't remove the HUGE $30 restore fee! The service is restored electronically and you have to wait 4+ hours and they still charge you $30! Seriously give your customers some respect even a little would be nice! After all I been through I don't think them reversing that huge $30 fee would of killed them.

Press 1 if you think Verizon Customer Service is Awful

I consider myself Verizon's idea of the "perfect" customer.
First, I have the FIOS Bundle package (phone, internet, TV) with all the bells and whistles, including all the movie channels and sports packages.
And, until very recently, I was a longtime Verizon wireless customer.
The problem is that Verizon treats me like I'm some kind of idiot. I get an e-mail that reads (in part): "According to our records, you have not yet accepted the FiOS Bundle Customer Agreement that contains the terms and conditions covering your Verizon FiOS Triple Bundle. In order to receive the discounts associated with this bundle for 12 consecutive months, please review and accept the agreement...."
OK, fine. So I click the link. It asks me for my username and password. I try to use my Verizon logon. No, apparently that doesn't work. I need another username/password.
I call up support, and after going through a bunch of convoluted menus, I get through to a human being who says I need to talk to someone from e-center. {word filter avoidance} Apparently, I need a username and password from there. I tell the customer service person I'd like to confirm my bundle via the mail. "I'm sorry, you can't do that. We need you to confirm this online so that we have recourse in case you cancel."
Really!! That's funny because I didn't have to go online to confirm my cell phone plan (formerly with Verizon), and I sure {edited} don't need to go online to any of the other bills that have for electricity, gas, water. Apparently, FIOS is so incredible you can only do it online. The customer person says, "It's like a digital fingerprint!!" Oh, really! Gosh, thanks!
So I realize nothing will come of this rant, but you {word filter avoidance} who run this company should really {please keep your posts courteous} try calling your own company's customer service lines to see what it's like.
And while I'm at it, as a former Verizon shareholder you really made an idiot move by not coming to some sort of agreement with Apple to be the exclusive carrier of the iPhone. I give you kudos for investing so heavily in fiber so many years ago, but your customer service is awful. Just awful.
Message Edited by KaLin on 01-14-2009 11:48 AM

1,1,1,1,1,1,1,1,1 !!!!!
Your post on the forum is DEAD ON !!! I've spent two days trying to deal with Verizon. The customer service is NON EXISTANT !!! It took 6 hours (at my work) trying to find somone who even remotely knew where and how to begin to help. Unfortunately, (status quo) I was put on hold and we were disconnected. Gee, I'm not too ticked off at this point, I've only been disconnected like 20 times since.
After going home, and spending another 2 1/2 hours on the phone with Verizon, the issues with the services I chose are straightened out. I think???
Now .......I'm trying to activate the bundle online. WHAT A JOKE !!!! Their stupid www.verizon.net/fiosbundleterms website doesn't work. After reading other posts, it appears mailing it in doesn't work either.
I'm so sorry I ever switched from COMCAST. At least their customer service system worked. I am regretting the day when I have real problems, like with the equipment, etc. Hats off to the COMCAST customer service !!!
Dear Verizon,
If you even care to read these forums you will do SOMETHING about your customer service issues. It's apalling. I spit on you. Please tell me what you spent the MILLIONS of dollars on.
signed,
a very ticked off customer.....
(and it's only been 2 weeks since the install)

Could anyone show me how to file a complaint with Verizon Customer Service?

I would first like to state that this is my first time having an issue with Verizon Customer Service.In all my years of using their service, I had never run into someone that truly had no idea what they were talking about. I would like to file a complaint to save everyone from experiencing the frustration I am feeling and from wasting your time.
Here is the story, so that you can understand the reason why I would like to file a complaint;
My phone has always had an SD Card in addition to the phone memory because my phone memory is already tiny, less than 1 GB.I put things that cannot be put on my SD Card (my text messages, contacts, etc.).
This past week I kept on receiving air messages that my phone memory was full. I deleted most of my text messages but I still received air messages that my phone memory was "full". I therefore decided to call Verizon Wireless to see if they could help me solve my problem or at least educate me on what was taking space in my phone memory.
Well, I unfortunately had the luck of being connected with a representative named "Naima" and I told her about my phone memory problem. She said she knew how to fix my problem and instructed me to click on the "Format SD Card" button. Following her instructions blindly, I never once stopped to consider that clicking on that button would erase everything. And so ALL my pictures, ringtones, and videos were erased.
Trying to fix her mistake she dug herself into a deeper hole. Instead of admitting that she had made a mistake she claimed that my pictures, ringtones, and videos could be recovered, She had me access Backup Assistant, but my stuff was NOT saved there. I later learned that my phone's Backup Assistant can only save contacts, NOT pictures. She knew what phone I had (representatives have all the phone's info and history) yet she led me in circles and wasted my time and could not own up to her mistake.
What upsets me is the fact that she did not even KNOW that the phone memory and SD Card are 2 COMPLETELY DIFFERENT things.And also she could not own up to her mistake, but instead wasted at least an hour of my time trying to get Backup Assistant to do something it could not.
I then attempted to file a complaint to found that Verizon makes it Virtually Impossible to file a complaint, only through MAIL! Really??

Well actually sending a certified return receipt letter to Verizon Wireless may or may not do any good. you can also file a complaint here http://www.bbb.org
Those out of memory messages usually mean internal memory is getting full. I have no idea of your make and model of device but there are many articles via google that tell you how to transfer files from internal memory to sd card memory.
Now on the off chance your sd card is nearing its capacity you can either hook to your computer via usb and the computer will show two drive letters. One is internal memory and the other is the sd card memory. If its internal memory and your sd card is not full you can drag and drop the files to the sd card. However you can also get a card reader and then make a saved files folder on your desktop, then cut and paste any or all movable files to that new folder you just created. its really very easy.
You can also remove files from internal memory (music, photos,documents) to that folder on your desktop. You can also remove all files and photos from the sd card on a regular basis to never have that low memory problem again. I always purchase the largest sd card that is usable on my device and never save anything like music and photos to internal memory.

Verizon Customer Service and Samsung Galaxy S III

A little over 3 weeks ago I purchased a Samsung Galaxy III phone from Verizon.
The exact store is:
224 North Weber Road,
Bolingbrook, IL 60440
(630) 226-4660
When I purchased the phone the person who sold me the phone told me that I had 30 days, If I was not completely satisfied with the phone I could return it and get my money back. However, he assured me that I would LOVE my new phone.
I had just come off using a Blackberry for 4 years with no problems AT ALL! I loved that phone, but I thought it would be nice to get up to the 21st century phone standards and get a touch screen phone. Well, I went for the best…… or so I thought.
As soon as I got my new phone in the car, I started using the speaker phone hands free. The speakerphone began to cut in and out and the person, my husband whom I most speak with could not understand what I was saying. I used the speakerphone on my Blackberry without issue. I did not think much of it because I was so happy to have my new phone. I thought maybe I was just in a bad area etc… Well the issue persisted also when I called my bank, my husband’s mother, my mother and it did not matter where I was the speaker phone did not work properly. Then my phone started to drop calls. Again, I thought it may have been the area, but it started happening a lot. So now I was really beginning to wonder. Having though I was still under the 30 DAY warranty, I gave it a few more days. I began having to take out the battery to reset the unit because apps where disappearing and when I went to re-install them the unit indicated that app was already on my phone and wanted to know if I would like to uninstall the app. I had to once again take out the battery and have the unit restart. Well, I could not take it anymore. With all of the things going wrong only a couple of weeks after purchase, I had to go into the store and see what they could do for me. I went in and explained my situation to the manger who was greeting people at the door, I think her name was Katie or something like that. She put me in line on her IPad just like everyone else for someone to assist me. I was assigned to a very pleasant associate who took the battery out of my phone and said try this to see if this works for you. I, not knowing very much about the technology said ok and walked out of the store. Well it kept on getting worse. I went back to the store on Sunday, September 30th 2012 asking for my money back or a new replacement for the phone. They would not assist me. I started with a regular associate and went up the chain finally getting Katie (the store manager) who repeated everything that everyone else said. So, obviously, she has no managerial skills at all. She stated that they would have to totally reset my phone to see if some apps where conflicting etc. Isn’t that what you purchase a Smartphone for??? To put apps on it and calendars etc. I just downloaded a calendar and Xfinity because that is what I have my e-mail on. I don’t’ think that was the issue, but you could not tell Katie anything.
I wanted a new phone replacement or money back as I spent $300.00 dollars on this phone. She would not have it. She said we have to go through the proper trouble shooting because I was out of the 14 day return policy!!!!. OMGsh 14 days???? I was told 30! Had I known this, I would have gotten my money back the first time I took the phone in for the issues I was having. At that time, I was still under the 14 day policy! I proceeded to express my opinion to everyone in the store stating “Don’t buy a Samsung Galaxy III” They are pieces of **bleep**. Well, needless to say Katie did not like that and she set my phone down in front of me and said, if I am going to swear, she is not going to help me. Ok, then I re-worded my statement to tell everyone in the store “Don’t buy a Samsung Galaxy III they are pieces of garbage” I cleaned it up a little, but still got my point across. I also told her that I would blog about it and send a letter to the corporate office of both Samsung and Verizon. I don’t think that she believed me, but here I am taking my time for this stuff. Time I don’t have much of, but I feel very strongly about this situation. I was lied to and Katie had the nerve to tell me that if I get a replacement phone from them, it would be a refurbished unit even though I just purchased the unit 3 weeks earlier. THAT is unacceptable by any standards!!!
Needless to say I left the store totally dissatisfied with Verizon’s customer service and the Samsung Galaxy III phone. I have not put any unusual apps on my phone nor have I downloaded a new calendar to my phone and I am still having the same issues with dropped calls and bad speaker phone. I will not put any time into this phone for them to tell me they need to reset the whole darn thing again! I am not going to bother going back to that Verizon store, because I know that they will not lift a finger to do anything about it.
My husband wants an IPhone 5. We will not be purchasing this from Verizon and I will probably eat the cancellation fee and go through AT&T so that my husband can get his IPhone. I will never purchase another thing from Verizon, this is not the first time that that they have let me down.
I hope that this letter, blog, facebook, YouTube note will open some eyes with regard to Verizon customer service and the Samsung Galaxy III phone. I don’t know if it will, but with social media as it is, I hope it DOES!
Thanks for nothing Verizon!!!
Sincerely
Donna {edited for privacy}

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the
Verizon Wireless community.

IPhone 5 and Verizon customer Service Nightmare Please help!

I need help with Verizon customer service. I would like to know if I am being unreasonable. Here is my story. I ordered an iPhone 5 from apple to add to my Verizon account. This will be my fourth line of service with Verizon. I spend over 200 dollars a month with Verizon. I ordered the iPhone on the first day it was available to order. I received my iPhone on Tuesday 9/25/12. The nightmare begins. I call Verizon customer service to activate service. I get bounced from department to department because they are unable to activate my phone. This goes on for about an hour. I then get to a nice young lady that was very friendly and worked hard to try to help me. We spend for hours on the phone speaking to all of her different departments and even calling apple care and apple directly. The problem is Verizon set my new line of service to start in the middle of October. After about 4-5 hours on hold with customer service I am told they can't activate my new phone until the middle of October because when the order was placed they set up my activation date wrong. They went on to tell me they could do nothing more and transferred me to apple as they said only apple can fix the problem. I spend the next two hours on the phone with apple. Apple class all their tech support and calls Verizon back and explains my phone is a working phone and Verizon is the one providing the service so this is definitely a Verizon issue. I am advised by apple that I need to call Verizon back to fix. At this point Verizon is closed as I have been on hold with reps past closing time. I call back to Verizon and get a really helpful customer service rep the next day. Spend two hours on hold with him and he gets my service turned on. He states they should have been able to help me with this yesterday and apologized to me. He advised I would have to call back the next day to change my phone numbers around. Total time invested today 2 hours. Total time invested so far over 8 hours. I call back the next day to get my numbers moved around. Takes about an hour. When we are done I ask if I can get a credit on my next bill for having to spend over 8 hours on the phone to fix Verizon's mistake. I am transferred to a very condescending manager who laughs at me and tells me in essence they don't care about my time. He offers me one day of service credit. I advise him this is unacceptable. He gives me an analogy that this is like me getting my electric turned off for not paying and then wanting a credit for the time it took to turn back on. He even laughed at me on the phone and told me he wasn't going to do anything. When I asked to speak to a higher up manager I was told no. My question is who do I advise to get this rectified, and is it unreasonable to expect a credit when I spent over 8 hours on the phone with Verizon to correct their mistake? Pleas help!

Yes, don't feel it is as black&white as other posters here, but it is impractical.
What is the value of your time for example? If you are not self-employed, were you still being paid during these 8 hours. A court would consider actual economic loss, did you lose money during these 8 hours? And do you/your employer pay customers in similar situations? In my experience, you get credit based on the service (e.g. the 1 day credit) rather than being paid for your time.
And on the flip side, if I call up Verizon complaining that my phone doesn't work, and it turns out that I had forgot to charge it, do you want to be billed for the rep's time when it was your mistake? (Of course, wireline DOES do this, if Verizon dispatches a repair tech and the fault is inside your house etc (without a wiring contract) you do get charged)
Certainly the one day credit is the minimum they should provide. As others have said, your real recourse is to return the phone.

Verizon Customer service actually told me to go find another carrier! Customer Service is GONE

I live in Rock Valley, Iowa which has always been a "questionable" service area for Verizon, but with the newer phones are service has been "acceptable" for the last few years, UNTIL May 2013 when Verizon installed a new tower in Rock Valley. At that point we (and many other customers now in our area) went from "acceptable" but questionable service, to practically NO SERVICE. I have tried all the standard ways to work with Verizon, filing a SERVICE complaint, working with several Techical Service Verizon people, and then the local Verizon Store , Since the new tower was installed we have less than 1 bar of service, and certainly no texting, no internet service (certainly no 3 or 4G) and barely phone calls (certainly not in the house) We have been told,:
1) oh, you live under the "umbrella" it will get better
2) tough luck, you're just in a bad spot,
3) if you go 1/4 mile north, or 1/2mile south, service is fine, (well that doesn't help me where I live)
4) tough! go find another cell phone provider! (seriously?)
We have 8 units on our plan, including flip phones, i-phones, droids, and droid tablets, and none of them can get any type of service now. We run a large business at home, with employee's who need to talk to each other concerning livestock and trucking, and have NO SERVICE for either business or emergencies.
In the last 3 months, several emergencies have happened, and I personally had no service,
1) my mother had a heart attack, and no one was able to reach me (i was at home-thus no service)
2) I had a flat tire 4 1/2 miles from home on the highway, (after calling and calling for help, no calls went through) that blows the 1/4 mile from home Verizon Theory!
3) There was an intruder in the neighbors house, and people tried to call and call to alert me, (no ringing-I was home)
4) There was a recent assult within 1 mile of home, people were trying to reach me, to alert me, and nope, phone never rang
Most of us have Cell Phones for 2 reasons, Business and Emergencies, I have contacted Verizon several times, and politely explained to them the problems, have documented
1) no service areas(not just at home)
2) phone updates of every sort and kind
3) Dropped call areas (not just at home)
4) Have agreed to help in any way to improve the service we are NOT recieving!
Verizon has done NOTHING to work on this problem, Absolutely NOTHING! Considering they are well aware there are problems, and even admit to the problems, you would think they would take a step up and try to at least "attempt" to recognize the issues, and work on them. Considering "life/limb" has been at risk, it would be nice if someone with some authority would recognize this issue, and make an attempt to fix it.
It is Time for Verizon To Step Up and Recognize Problems and work with Customers? Are you willing to take that challenge? It isn't appearing so at this moment.

It appears your gripes are with Verizon Wireless. These boards are for customers of Verizon residential services (FiOS, DSL, and plain old telephone) to help each other. If you want to use Verizon Wireless's communities, click here:
http://www.verizonwireless.com/
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

This is for Verizon Customer Service: Is there an estimated date for the 8.1 Denim update for Windows Phones?

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