Customer service with a person please

There is a $71.30 charge on my American Express which I did not authorize. to compound the issue, I do not have sufficient funds to call my country. Please some one contact me.

Hi, Thanks for posting, You would be best advised to discuss this issue with Skype's Customer service team, please see this post for details on how to contact Skype Support. Kind regards

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Discover Bluetooth LE Device and its custom service with uuid and its characteristics

Hello Team,
I have a requirement for developing a library in C# which can be used in any windows app (Metro or Non Metro) apps to discover Bluetooth LE devices which are advertising a custom service with uuid and pair and find all the characteristics of the service
and send parameters and receive response.
I have tried 32feet.NET library which everyone talks about but realized it doesn't support Bluetooth LE devices. Is there any way I can do that? Or do I have write C# wrapper to use winsock2.2 library to call native code to access Bluetooth stack?
Please suggest. We have been able to achieve this requirement in Mac OSX by using their core Bluetooth framework.

Hello Priyanku,
>>Is there any way I can do that?
As far as I know, there is not such API that you can use to enumerate all services belonging to a Bluetooth LE device, nor all characteristics belonging to a service.
>>Or do I have write C# wrapper to use winsock2.2 library to call native code to access Bluetooth stack?
I suggest that you could try it.
Regards.
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Horrible customer service with a bad phone for the first time in years!

I would like someone - hopefully a manager to review my communication with the customer service representative last night. Apparently you only staff sales staff at night and I would not buy anything from this person. My first call rather than telling me that the support staff were not in until morning she just disconnected chat on me without saying as much as good bye. I then started a chat on the service line and got the same person. i asked her if i could speak to a manager or supervisor - she left me sitting on chat for over 20 minutes and never came back. These messages have been sent to email for your review. Aside from having purchased the most expensive phone that does not work along with an insurance plan that I was told only replaces phones with new phones vs refurbished (this is not the truth) and the policy only kicks in after the factory warrantee is over so I sit with a droad less than one year old certified refurbished that goes on and off as it pleases and randomly dials numbers. This is better than the original phone which I paid between the phone and the insurance over 300.00 for less than 1 yr ago that decided to slowly die and completely died xmas eve after I was in a car accident. Then the phone came with no sim card after I paid extra for shipping and the local store would not give me a sim card would only sell me one. This would be the retailer were I purchased the phone - a verizon retailer.
I have never in my life had an issue with anyone on the phone until last night - i was asking for one of my lines that is eligible for an upgrade next month to change it now so I can get a working phone or US Cellular has offered to buy out all four of my plans. I have always been a fan of verizon and never had issues other then never getting my rebates..........I have not received this one which still does not appear in the system and we have had 4 people submit the info now. (Because I sent the phone back I can no longer give you the numbers unless I find the paperwork copies i kept). A couple years ago I had the same thing happen when i purchased my phones from a verizon store - the rebates never came. That has really been my only complaint other than this current phone is horrible - the first one was brand new and slowly died over a couple weeks. I spend two hours troubleshooting the problems with a very nice man on the phone - he went above and beyond what he needed to do to test this phone Then the certified refurbished phone came with no sim cared - we were very specific that we thought it was a combination of a phone defect and the sim card. I paid extra for shipping so my kids could still reach me and it came with no sim card. I called and you all send me to the verizon store in Monona WI where i purchased the phone for a sim card and they would not give me one without charging me...........so I had to wait again for you to send me a sim card. Well the phone is slowly dying again this time with random on and off and random dialing while fully charged or even sitting on the charger itself. I do not think my request of the young lady was that big but point blank she did not want to talk to my if I was not buying. She should not be on the phones - you do not disconnect from people in anger and you do not answer a chat and just leave someone sitting there until they hang up out of frustration. In my office that would be grounds for immediate termination (I do not want to see anyone lose there job) but she needs serious training. She cannot handle conflict management, she cannot simply answer a question or tell you that a department is not available until morning - all understandable answers. Hanging up on someone or just leaving them sit there - not acceptable. I get paid 75.00 per hour of which she has wasted approx 5 either on the phone filing complaints or trying to get in contact with you - who is going to pay for my time because of your staff and her tempore tantrum. My 7 yr old would get in trouble for behaving that way. I expect a resolution to this issue today! I expect a phone call from a manager today! If I do not hear from someone i will file a complaint with the better business bureau - put an article in the paper in Madison Wisconsin about recent service decline in verizon and I will cancel all of my accounts with your company as well as have my husbands attorney dissolve the contract for his business and his technicians can use another service. (He is scheduled to had phones out on Monday - that will no happen if this is not resolved)
Thank you - I look forward to hearing from you today to hear how you plan to reconcile this issue.
Sincerely,
Tammy <Personal information removed for privacy.>
(The conversations were saved by email so you should have copies of both the hang up and then the call where she just left me sitting and waiting! If you do not have copies of the emails I do please feel free to ask!
Message was edited by: Verizon Moderator

I tried for 30 minutes to get to billing and all I could get was a computer that wanted money, no option for service rep. I had to change the date on one of my payments and ever since I have been getting texts saying I missed a payment and I had to call them. After I went through the aboved mentioned I finally called the new business line and was able to get transfered to billing. The lady was rude and didn't want to wait on my responses. She said I had schechuled it for the 1st and that why I was getting these texts , I was holding the paper, gave her the conformation number and told her it was for the seventh, all of a sudden the phone starting breaking up. I never had problems like this till my idenity was stolen and some guys got into my checking account, we caught it early and was able to close the account and open another. I had verizon on auto bill in the account and that was the only one I forgot put in the new info. Of course it was returned as closed. As soon as I saw this I checked the profile and changed it. They charged me the fee ( of course) and I called them to explain why this happened and apologized. Ever since then I have been treated like I'm a bum and that I don't pay my bill. I have been with them since 2000 and I'm thinking of changing it in September when the contract is up.

Poor customer service with resolving billing issue

I ported 3 numbers from my AT&T account to Verizon in the Hudson Valley Mall, Kingston , NY. Matt << last name removed to comply with Verizon Wireless Terms of Service >> who is the stores manager and an excellent sales person encouraged us to each get the new iPhone 6. We also got a hotspot and tablet on the same day. He made a big deal about how there were no activation fees, there were mail in rebates and line credits for bringing our lines over on 12/22/14 as I had mentioned that being so close to Christmas I was anxious not to overspend. He wrote down what our bill would be monthly for 3 iPhones, 1 hotspot and 10GB of data inclusive of tax @$172 prior to my signing up. We subsequently added the tablet since he "introduced" it to my 4 year old daughter while we were signing up as being "free if you get it today with mail in rebate" that was going to add an additional $10/month and $11/month for one line with insurance. That brings the bill to roughly $198 - allowing for an additional $5 for tax on those items.
When I received my first bill there was $70 worth of activation fees and my monthly bill is significantly more than what was marked down for us. I am, what I consider a savvy consumer and asked all of the right questions before committing to your service. I imagined the activation fees were merely an oversight since there had been insurance placed on 2 lines instead of one also. I called customer service to remove the charges erroneously placed on my bill. The agent was happy to remove the insurance but advised me that she'd need to talk to Matt at the store before making further adjustments. (That seemed odd to me, that a company deals with an account on a case by case basis?)I was confident that that would not be a problem as I was certain it was simply an error but the call I received the following day was that the charges could not be removed since activations fees applied to the tablet and hotspot. This was NEVER communicated to me, in fact, it was a selling point that there were none. I did not misunderstand this. I was told by the agent that Matt said if I had any questions or comments that I could address him directly. I sent him a message immediately to which I got no reply and I visited the store and he was miraculously not there.
I am a brand new customer and am disgusted with the treatment or lack of it, I should say, that I have received. The customer service department is based on passing the buck and leads only to dead ends. Resolving this issue seems of little or no importance to you.
Message was edited by: Verizon Moderator

If the activation fees were on your first bill, you did NOT go to a Verizon store. Verizon stores charge activation fees at the point of sale, not on your first bill. 3rd party retailers are not able to charge activation fees at the point of sale, but are instead added to your first bill. Since you did not pay the activation fees at the point of sale, but instead on your first bill, the store was a 3rd party retailer, premium retailer, etc...
Additionally, while Verizon occasionally waives activation fees they are ALWAYS charged initially, and then refunded within the 1st 2-3 billing cycles. They are NEVER not initially charged but refunded after the fact.
Finally, pointing out that Verizon took the time to edit your post but not address your situation is similar to saying that a hospital took the time to clean your room when a janitor does so, but did not take the time to perform your surgery as a surgeon and janitor have completely different roles for the company, just as a forum moderator and CS agent have at Verizon. One does not perform the tasks assigned to the other, nor do they necessarily even have the knowledge or authority to do so.

No Customer Service with Phone Line

I requested a transfer of phone service over a month ago. No service, yet. Two technicians have come out and diagnosed the problem as a Foreign Exchange issue stemming from a transfer of service. I called the customer service line on 3 different occassions today, they hung up on me three times. No explanation given. Who do i call?

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

Why don't Adobe have a contact for customer services - the "chat' person ignored this question an impressive 5 times .

Anyone else tried? Elements just does not work properly on Macs and when I asked for help, I was told that help isn't available for my old version so I'd have to upgrade. Like an idiot, I eventually did and found the new version even worse. I looked for customer service contact and ..... nothing. Only option was for their "chat" - so asked them - told there was no email, I couldn't get a refund as I had bought it from Amazon! person was unbelievably unhelpful and wouldn't answer any questions, despite being repeated many times.
Anyone got any idea how to complain to Adobe - or should I just do what everyone else does and download full photoshop illegally?

We're just other customers like you, so your guess about why adobe does anything is just as good any of ours would be.
However, PSE works fine on macs for a great many people, so if you could explain the problem maybe someone here could help you.

Lost Experia Z2 tablet wifi, customer service refuses to help, please advise..........

A Z2 tablet and accessories is what I am disputing here. At this point, I request that a member of Sony management handle this complaint. The color of the Z2 is black.
First, I did not place the order for this unit, it was evidently a gift. Because Sony did not put the original packing/tracking/gift slip in the box, I have no record of an order number, nor do I know who it is from or what name the order would be in. This would have been a birthday gift. I come from a huge family and still, 3 weeks later, I cannot track down who sent it.
The original box was delivered to me damaged and the screen on the tablet was cracked. I followed your procedure and immediately called customer service, they gave me an RMA # to return it and an return address in Laredo, TX. I did not write down the return tracking number because it was a preaddressed, prepaid electronic label. The rep. assured me that she would make arrangements for the overnight shipment to me of a new one, but 2 weeks later now, that has never happened. I no longer have the serial number to give them because that is imprinted on the unit. And now mysteriously customer service can find no record of the RMA/prepaid label that they issued, nor can they find the return now. I did exactly what they said and wrote the RMA # on the outside of the box to insure that Sony got proper credit for the broken unit. I even called a week after shipping to make sure you got the unit back and repair confirmed receipt of the tablet. But, like I said, no one can find record of this transaction. When I call back in to customer service, they demand and order name and the purchasers name, but Sony never put that in the box. So Sony is asking me now for information that I don't have, and information that they should have recorded properly. I understand that things can happen in transit, but I should not continue to be penalized for Sony's mistakes. Not to mention the fact that these are very, very devious business practices, plus you are not standing behind your return policy or warranty procedures. Plus customer service has gotten down right rude with me - I find their attitudes very abrupt and demanding, with no logical understanding of what I'm saying. So Ely, I'm to the end of my rope on this. I am going to give Sony one more chance to make this right. I will give the Sony Store until this coming Friday to deliver me a new tablet/accessories. If I do not have everything by Friday, then I'm simply going to file a formal complaint with the Attorney General. I do not want to do that, but I'm not going to get ripped off with no new tablet. Someone paid good money for this and I do expect a new replacement. If Sony cannot verify their own information, then I consider it Sony's loss and not mine. My shipping address and email is available if you message me privately.
Thank you and I will await the new tablet/accessories. I appreciate your willingness to help me.

@CrisisKids
I'm sorry to hear this but if you sent the tablet through UPS or even regular USPS you should have that receipt and it has warranty, as long as you can prove what you sent it's worth that amount. you should also have a tracking number and you will know when it was delivered.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Iphoto COMPLAINT of your customer service with track ID 15328325

I have received now already several answers and links of Apple Customer Service without resolving anythnig about Iphoto COMPLAINT track ID 15328325
and would like to obtain a direct contact of their Quality department to complain about this.

Apple's Customer Support - in the US, (800) 767-2775

Customer service / complaint email required please

Hi.
Does anyone out there know an email address from Apple Customer complaints.... trawled through the websites and I can find every other contact detail apart from a complaint one!
Thx

Chris, I want to send Apple an email regarding a satisfaction issue I have. The feedback form is not the correct tool as I require a reply. With every other comapny I know of there is a department that deals with customer satisfaction issues, where they will deal with you as an individual and offer a reply. I work for a large international company and customer satisfaction is extremely high on our focus and a great deal of resource is spent on ensuring that our customers are indeed satisfied and always dealt with.
I thank you again for your comments, but can I offer a word of advice. I read the forums most days and post replies when I feel my response would be productive. I see you also post replies and I would say the vast majority of your posts are extremely helpful but some can come across as rather condescending.

Iphone 4s and iphone 4 no service with ios5 suggestions please

first let me tell you my setup, i have both an iphone 4 and 4s in house, where i live i get bad service and was lucky enough to get a micro cell from at&t. i have 6mb dsl line. for over a year and a half i have had no issues with using phones in my home. both iphones and androids. after i upgraded to a 4s on launch day and upgraded my wifes 4 to ios5 we have both had issues of no service or searching and phones not working. i first blamed it on my micro cell but its kind of hard to when one phone shows 5 bars service and the other shows no service. so i thought it was not being handled right in the micro cell. at&t reset the micro cell on their end and i had reset it on my end. did all the network resets in the phones. still have the issue. once in a while both phones will say no service but oddly the 4 does this more than the 4s. im almost to the point of thinking it is a device issue but being that we are over an hour away from apple and there is no at&t corporate store here that can help i dont know what to do. she is a nurse in the ER and needs her phone to work incase they call her in.

Im in the UK and get the same problem. We have 2 Iphone 4's and 1 4s in our house and the 4s spends most of it's time diverting to the answer machine. O2 have replaced the phone and i have the IOS update but its still the same. Thinking of a refund now.

That last effort did not help! May I have a conversation with a person please?

I want help with the download of Firefox update. Can I please get a phone number to call some human being to talk to me?

I have an problem
C:\Program Files\JMF2.1.1e\bin\video>javac FrameAccess.java
C:\Program Files\JMF2.1.1e\bin\video>java FrameAccess C:\Program Files\JMF2.1.1e
\bin\video\gtrevor.avi
Failed to create a processor from the given url: javax.media.NoProcessorExceptio
n: Cannot find a Processor for: C:\Program
how to solve it

Why can't I change caregivers or contacts on my GizmoPal without completely resetting the device? Accessing from an iphone 6. Have tried Verizon and LG customer service with no help or resolution.

I have an iphone 6. Recently purchased a gizmo pal for my son. Set up was easy. Works great. However, I want to be able to change caregivers when I leave him with someone so that they can call him and he can call them. The only way to do this is to reset the entire device. Shouldn't be that way ... seems that you should be able to click on the caregiver and change it. Anyone else have this problem or a resolution? Verizon and LG have both been unsuccessful in helping.

Weinmaster5,
I understand your concern and definitely want to help! Have you tried adding the additional caregiver this way http://vz.to/1zE7nMX?
JohnB_VZW
Follow us on Twitter @VZWSupport

Adobe Creative Suite 5.5 Design Standard for PC, Installed however does not lauch as folder is empty, why? How do I fix it? Is there any customer service with Adobe or are we just Adobe orphans with an expensive product that we have to figure out on our

Adobe Creative Suite 5.5 Design Standard for PC. Installed but program does not launch as folder is empty. An ideas?

Alis63462271 did you receive any specific errors when you installed Creative Suite 5.5 Design Standard? You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6, CC.

Why doesn't customer service call back with answers?

I called to inquire about changing my plan. i decided to simply keep the plan I had, but customer service had already taken me off my current plan. I didn't know this. They put me back on the plan but unknown to me without the 5 friends and family. This was in March. In April, of course I was going over my 700 min. I called and was put on a tempory plan to cover the overages but was told all would be back in May. Well I still did not have my 5 friends and family!
So as of May 9th I have spoken to 10 people, including 2 managers, an Associate director and a resolution specialist, all were going to do all they could. It seemed the plan I had was a promotion, 5 friends and family with 700 min., and no longer available. A form was sent to the off line"people". This was not my doing. I did not request to be taken off my plan. I spoke to an associate director who scheduled a call back with me and gave me a number to call her back. No call and the number had nothing to do with Verizon. Today I spoke to a Resolution Specialist, "A man of his word." he said. He explained that my original plan was given to my by the loyalty "people" and there shouldn't be a problem getting back on it. I will call you back before the end of the day. The man of his word hasn't called back. Have been a Verizon customer for at least 40 years! What is wrong with Verizon? I was angry before but now I am very, very angry.
Anyone know where to go from here?

Having your promotion removed is very upsetting crowhollow. I'm sorry you are still dealing with this issue and I would like to find out the status so we can get this resolved and you can continue enjoying your service with us. Please send us a private message with your name and phone number. I look forward to hearing from you soon.
KinquanaH_VZW
Follow us on Twitter @vzwsupport

The Best Customer Service EVER!

Please forgive me if I am posting this in the wrong place, but I am not a blogger, tweeter, facebook user, or otherwise online all day to know how forums and threads work.
I also don't know why there is not a simple input link or method on any of the seemingly endless links and webpages I've been to before landing here, that would allow me to just say...
"Thank You Kristin / Verizon Customer Service for the most pleasant and complete customer service assistance I have ever experienced! EVER!
I am a frequent and generally satisfied caller to Verizon customer service. I have had the full range of not so accurate to more than willing to help reps over the years, but this last call (my 3rd today actually on 3 separate issues), on a late Saturday afternoon, with forever long hold times, was exceptional. So exceptional, that I undauntedly plodded through at least 20 webpages trying to post something about it.
Your pleasant demeanor, in spite of all the complainers you must get, the extra effort you put in to checking on facts, the time you took to call our other family share lines to verify functionality, and your positive company service commitment shined through like you actually, really, enjoy helping people out.
While you did not win me over as a new customer or save a disgruntled one from leaving, you have encouraged me to more readily promote Verizon Wireless Customer Support over any other system I've had experience with in all my 50 plus years.
Thank you
[Edited to comply with Terms of Service -employee number removed but available internally]

Unfortunately, I completely disagree.
On 10/2/2011 my wife, mother-in-law, brother-in-law, and I, went to one of your stores in Western New York. We needed to take my wife off her family plan with her brother and mother for which she was primary/owner, add her to my plan, and then make her brother the new primary/owner of the plan with his mother. My wife first purchased a new phone, paid for it, and then asked if she had any remaining balance on her account with her brother and mother so that our accounts would be clean after making the ownership change. The rep said yes and then began to attempt the account changes. After two hours of trying to do this, we were informed by the store rep (receipt says Donovan) that we would need to come back the next day or call because they couldn’t complete the changes for technical reasons. The next day (10/3/11), my brother-in-law and I returned and again tried to complete the transaction in-store but to no avail. We were told we needed to call the liability department and they would handle the switching of accounts. We did this right away in the parking lot outside the store and the rep on the phone took our info and eventually said we were all set.
A week later we get a bill dated 10/3/11 in my wife’s name saying she owes $164.47. We are confused by this considering the rep at the store said she had no remaining balance. Moreover, we were told it would be a month before our new bills would come. Thinking this was a mistake we waited a couple of weeks to see if our new bills game, during which my wife and I move to Virginia. Last week I received my bill which included my wife’s number and seemed to be accurate, so we assumed her brother would soon receive his which would include his mother but not my wife. Instead, he does not receive one and Verizon’s debt collection dept. begins to call my mother-in-law repeatedly, despite the fact that she has NOTHING to do with this. Strangely, no call from Verizon was placed to my wife, brother-in-law, or me.
Yesterday (11/10/11), I call Verizon and am told my wife needs to call but that it looks like the accounts were never switched despite us being told they were. My wife calls that evening and spends two hours explaining the situation to more than 5 different people who offer zero solution. After finally reaching a supervisor Shelly in the Liability dept., we are told the only way to resolve this is for us to pay the $164.47 balance and re-do the entire account switching process because they have no record of our previous transactions. We are condescended to, basically accused of making this up (despite the fact that my wife’s number was switched to my account) and shown absolutely NO appreciation for our time and frustration. To top it off, my wife’s call is dropped while on hold with Shelly. We call back customer service and after having to explaining the entire situation again, finally reach someone who says Shelly will call us back… she never has.
Out of options, we will now have to go into a Verizon store this weekend and try yet again to resolve this problem caused entirely by the incompetence of your staff. I have never experienced customer service this poor in my life, and if not locked into numerous contracts because of our family, we would leave your company immediately. Until our contracts expire, we all will share our story with anyone who will listen whether in-person and on the internet. This incident has ruined what had been before a very enjoyable experience with Verizon.
Thanks for nothing.

Customer service with a person please

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