Customer Service would not accept XP Laptop under "Upgrade from Windows XP" promotion

I was told by customer service at my local store (Store 199) that my old XP laptop was not eligible to trade in under the "Upgrade from Windows XP" promotion because the battery was no good.  The laptop powered on and successfully booted up.  According to the fine print for this promotion, "Device must power on to be considered working."  I could not find any wording that the battery had to be good and the associate would not or could not point me to this specific exclusion either.
I realize the laptop is old and would only qualify for the $25 gift card and $75 coupon.  Is there anything that can be done to get this laptop traded in under this promotion?

Greetings siggy228,
Expecting to receive the promotion without any issues would be exciting, but that much more disappointing if you found out otherwise upon a visit to the store. While the promotion details state a few specific situations that would be common for a unit to not qualify, it does state that not all products are eligible for the promotion. I am sorry for any disappointment that this promotion may have caused you. 
That being said, it would make sense that your laptop would have to power on without being plugged in for it to be considered working as CrimsonRain suggested. Can you elaborate on what is wrong with your battery that it would cause your laptop to not be eligible? Does it need the AC adapter to power on?
Any additional information you may be able to share would be greatly helpful in my research of your issue!
Regards, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

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