Customer tds issue

Hello
Experts please tell me TDS configuration for customers.
I want to deduct TDS from my Scrap sales.

Hi soma,
Check the below pdf file and do the some changes based on your requirements.
http://www.sapficoconsultant.com/Bonus/Extended%20Withholding%20tax%20configuration.pdf
Hope it will clear.
Regards,
Kishore K

Similar Messages

Customer - TDS Payable

Dear SAP GURU,
My requirement like this, some contracter payment made by my customer,eg
Adv exp a/c DR 20,000
TO Customer 18,000
TO TDS payable 2,000
It means i want to deduct tds and remit to govt.
I used the same tax code which we using for vendor,and the same assigned to customer master data.
While running t.code f-02 or FB75 system is not calculating the TDS.
How to resolve this issue/
Please put some lights on this issue.
Thanks & Regards
Appan

Hi,
Please don't update the tax types created for vendor in the asset master,because at the time of posting adv payment received from customer TDS will hit the wrong GL Account i.e. instead of TDS Receivable Account it will hit TDS Payable Account .The same thing will happen while posting outgoing invoice. The tax type updated in the posted document will subsequently hit TDS Payable Account at the time of posting incoming payment.Please check vide OBWW how the tax type and tax code combinations are assigned to the GL Account.Please create new tax type and tax codes for payment posting and update the same in customer master.
Please note that validity of tax type for vendors are defined in spro menu path whereas the validity of the same for customers are defined in the customer master.But don't forget to tick the check box "Sub to W/tax "under Customer Data while Assigning Withholding Tax Types to Company Codes in Spro menu path.
With best wishes
Monoj

Customer TDS

Hello,
I want to post Customer TDS. I have configured Vendor TDS and I am able to post withholding tax entries successfully. It seems that the entire setup for the Customer TDS remains same. While assigning Withholding Tax types to Company Code, I have checked the "Subject to Withholding Tax" and "Self Withholding Agent" checkboxes in Customer section. After posting an entry I can see the Withholding tax information like the Tax type/Tax Code/Withholding Tax base correctly but the Tax amount doesn't get calculated. Same tax codes are working correctly for Vendors but not for customers. Please help as soon as possible. Answers will be rewarded accordingly.
Thanks,
SP

Hi
Remove the Chek box self WTH agent, as this is applicable if the company wants to withhold the tax on its own behalf & nothing to do with the scenario mentioned by you.
Try to post a document by removing the check as mentioend above, It will work.
Regards
R.Karthigayan

Extended withholding tax for customer tds

I WANT CONFIGURATION STEPS FOR CUSTOMER TDS ( CREDIT MEMO)

Hi Srinivas,
No additional customization required for customers credit Memo TDS except this one. All configuration setting for Vendor withholding Tax procedure also applicable to Customers.
Go to ASSIGN WITHHOLDING TAX TYPES TO COMPANY CODES
then select subject to w/tx check box under customer data
Sunitha.

Custom component issue

Custom component issue
According to customer requirements, we want to get such an effect in the development of custom components:
Drag and drop custom components to the Flex builder work area, it can generate more than the default properties, not just generate "x", "y" attribute.
【Details are as follows】
We design a custom panel "CustomPanel.mxml" in the project development, then drag it into the workspace in the Flex builder development environment.
View the source code found that it can only generate "x", "y" attribute in default. That is:
<ns2:CustomPanel x="105" y="74">
</ns2:CustomPanel>
【Issue】
How can we do that when drag the 'custom component' into Flex builder workspace, we can generate "layout" attribute in addition to "x", "y" attributes?
That is:
<ns2:CustomPanel x="105" y="74" layout="absolute">
</ns2:CustomPanel>
【Note】
The following code will be generated when the "panel component comes with Flex builder environment" is dragged into workspace.
<mx:Panel x="121" y="134" width="250" height="200" layout="absolute">
</mx:Panel>
How it is done?

I am sorry to bother you again.
I have tried the web site content, but it can't helped!
There is a custom component called 'Basket', source code is as follows:
package picnic
import mx.containers.Panel;
public class Basket extends Panel
public function Basket()
   super();
   layout = "vertical";
   setStyle("backgroundColor", 0x00FFFF);
   setStyle("horizontalAlign", "center");
Here it is worked when the attribute "layout" is set to "vertical", but it isn't when "layout" is set to "absolute" !
When the property is set to "absolute" phenomenon is as follows:
Drag component such as 'Button' into "picnic component". It will automatically go to the top left corner position,
just like the 'layout-attribute' is not set.
Why is there such a phenomenon?

How do I contact Verizon corporate regarding customer service issues?

I'm trying to escalate an issue that I have with customer service and just can't seem to find out how to contact corporate to discuss my issue. I have talked to customer service supervisers and asked them to escalate my complaint. After being told it would be 5-7 days to respond, I'm still waiting. Any help in contacting the right department at corporate would be helpful.

Hello asianguy1964,
I am available to assist and address any concerns that you may have in reference to customer service issue! May I ask is your posting regarding a billing issue, wireless service issue, or a interaction with a representative? Also, were you provided a reference number to your complaint? If you have a reference number then I can check on the status of your concern. Prior to investigating your reference number, would you be kind as to share the details of the issue as I'm condifent that we can If I am unable to provide a solution for you then the additional information will help me forward your concern to the appropriate channel. I look forward to hearing from you in the near future.
Thank you...
ArnettH_VZW
Follow us on Twitter @vzwsupport

Customer TDS Configuration

Hai Sap Friends,
How to Configure the customer Tds In Real Time. Any Body send to me.my Mail Id [email protected]
Thanks,
SrinivasaReddy

hi frds,
i aslo want vendor and customer TDS COnfid
my id:[email protected]
Regards
kavi

Custom Authentication Issue with Policy Agent

Hi,
I have a custom authentication module which is hosted on the BEA application server and I am trying to access through the policy agent on apache.
I have set the following property in AMAgent.properties file
com.sun.am.policy.am.loginURL= http://host:port/amserver/UI/Login
So When the user requests a protected resource, the policy agent forwards the user to Identity Server with the module as CustomLoginModule. However, after this, authentication is succeed, user sesion is being created and I get the following error message in the agent log file.
2004-10-19 16:20:26.908 Error 27620:e1140 PolicyEngine: am_policy_evaluate: InternalException in Service::construct_auth_svc with error message:Application authentication failed during service creation. and code:3
2004-10-19 16:20:26.908 128 27620:e1140 RemoteLog: User unknown was denied access to http://hostname:port/weblogic/protapp/protected/a.html.
2004-10-19 16:20:26.908 Error 27620:e1140 LogService: LogService::logMessage() loggedBy SSOTokenID is invalid.
2004-10-19 16:20:26.909 Error 27620:e1140 all: am_log_vlog() failed with status AM_REMOTE_LOG_FAILURE.
2004-10-19 16:20:26.909 -1 27620:e1140 PolicyAgent: URL Access Agent: access denied to unknown user
The necessary policy object is already created in Identity Server. Please send your suggestions to fix this problem.
Thanks
Neeraj

Hi Neeraj,
I still have not been able to resolve that issue. Let me know If you find a solution for the same.
Thanks,
Srinivas

Customer service issues

I am having significant issues getting u-verse installed with the rate and equipment promised when I signed up (which have record of via chat). One the day prior to installation I talked to an Esther in Customer Service in San Antonio who confirmed my appointment and guaranteed a 1TB DVR would be delivered with the installer for installation. The installer (Tracy Pickett #TP8522, super polite) came to my house on 6/17 without the 1TB DVR I was promised and the service was provisioned for neighbor’s house. That was going to double the time for installation, plus no 1TB DVR, so I told the installer I would reschedule. That day I talked with a difficult character who told me he was in "Ghalla" (India?) named James who was difficult to understand and extremely rude, but he promised me a 1TB DVR, but could not get the agreed upon month rate correct (again guaranteed in writing via chat). He told me it would be $25 more per month than agreement. He then transferred me to a Kim in Retention in Jackson, MS who got the price right, but included a $49.95 install fee with 1TB DVR. She said I was all ready and good to go, but she was going to talk to her supervisor about getting the installation fee waived and additional credits for my troubles that day and with James who she agreed was very difficult to deal with when she conversed with him. She promised a return phone call from supervisor by end of the day…13 days later, No Call. The following week I called Customer Service again and after going through several people ended up with rep named Princess in Retention in San Antonio. She was not the friendliest character telling me AT&T did not even offer a 1TB DVR and that I would need to check with DirecTV since they are the only provider that offers such equipment. I proceeded to tell her of my original chat, conversations with Esther, Kim and James as well as my installer, Tracy, all telling me a 1TB was available. While talking on phone I googled it and found it was available, but she still continued to deny availability. Finally she contacted technical support and told me it was available, but I would have to talk to the sales department. I told her I was working with her, so she contacted sales which stated I would have to take a regular DVR and then “request” a 1TB DVR after installation. I told her that was not going to happen since it was promised to me up front and what’s to say I was going to get it once service was ongoing and I was locked in. She stated she would have her supervisor, Roland, call me within one hour...still No Call. Essentially I want to switch to your product from a competitor, but your employees are making it extremely difficult. I treat each one of them with the utmost respect, but obviously it’s not reciprocal. This is my last effort to get service, if this doesn’t work out I am going to just cancel and stay with my current provider. Please help!

That the exact problem w/chat, everything gets jumbled up. ATT does have a 1TB DVR, but only for Gigapower users, no one else.
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Customer Service Issue Tyler Tx Best Buy

I recently had the worst experience at the Tyler TX Best Buy. I sent an email via the website to the store manager.
Below is what I sent.
"I have been a loyal patron of the Tyler Best Buy ever since it opened and never have I been treated so poorly. I believe this needs to be brought your attention.
Three or four days ago I came into your store and picked up a Nintendo Captain Falcon Amiibo figure. Upon check out I was told the item was put on the shelf by mistake and they WOULD NOT (was it necessary for the rude sales guy to emphasize "would not") sell it to me until it's release on 12/30/14. I asked him if there was anything that could be done, because it's not my fault your employees put it plainly on a peg for all the world to see. I was told there was absolutely nothing that could be done. The only option presented to me was to return today, on 12/30/14, and purchase the item then. I frustratingly agreed and went home and told my kid he would have to wait until the 30th. I have heard nothing but Captain Falcon from him since then.
So I made sure I was the first person in the store today. I walked to the Amiibo section and, SURPRISE, there was no new products. I told the associate what I've written so far and he asked another guy who said to check the store room. I very patiently waited for him to return only to be told he could only find one of a different character. I explained again to him the situation and there was no way captain falcon had already sold out. I mean, I would assume the same practices are standard to each customer in the same situation, right? He asked me to wait a minute and I was soon met by a gentlemen in a black Best Buy shirt. (Great - they only send in the black shirts when some thing is wrong)
He asked if I was the gentleman looking for the Amiibos and I nodded. He told me the character was spoken for already. I asked how that was possible and once again reiterated my story to him. I was met with a blank stare and a "yea." He told me, more than likely because he wasn't "too sure," that the item must have been placed back on the shelf and when somebody raised a big enough stink about it the manager let them put their name on it so they could return on the release date. Really? Street dated items are continually being put on the shelf? Needless to say I was floored. When I asked why these exceptions were made for others and not myself he told he didn't know. I said thank you and turned and marched out the store.
Never have I been so disappointed and angry at the same time about customer service. When I asked if it was a possibility I was vehemently told no, yet other customers who complained got an edge up on a street dated item. I was going to elevate this situation to the district manager, but I will let you take care of that. I am extremely irate about this. Not to mention I had the explain the situation to the kid. I promise you I will NOT be returning to your store. This whole experience has left me with the most terrible impression of your customer service.
I sincerely hope you take this opportunity to educate your subordinates on consistent customer service practices. "
As of today I have yet to receive any kind of response. No we are sorry for wasting your time. Not even a simple acknowledgment of the complaint. This is truly infuriating. Will somebody please at least recognize the situation?
Thanks for your help.

Dear Brawdon4,
Before coming to work at the corporate level, I was a member of leadership in our stores for years. The teams I was a part of were always seeking the voice of our customers by utilizing the customer surveys listed on the bottom of our receipts and through face to face interactions with patrons shopping in our store. I am sorry if your concerns haven’t been treated with the same haste or care up until this point.
Items that have a hard street date are not able to be sold before that date. This can permanently damage or sever our relationship with the respective vendor. Stores are typically very careful of ensuring these products aren’t prematurely merchandised on the sales floor. This would explain why the associate was unable to make an exception on your behalf. However, stores are also instructed to not make unpaid holds for products as they usually create issues somewhere down the line. Much like it did during your return visit upon the products release date.
While we are all human and accidents can happen, your frustration is completely warranted as this situation could have been avoided entirely. I have personally shared your feedback with the general manager of the Tyler, TX (store 246) location to be addressed with his leadership team for coaching and training. Please let me know if you have any other questions or concerns.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Customer Service Issue

I just finished speaking with your customer service department and have found myself MORE frustrated then when I called. I have been a LONG standing Verizon customer (longer then the 2003 that I was told) and have always spoken quite highly about your services until now.
Approximately three months ago we called to upgrade our home internet service and that started the frustration with your teams. We were told that the service would be an additional $10 per month and we would see that charge after six months. The first month the bill was wrong. We called and in theory it was straightened out. We had to call the following month and again were told it was straightened out. Month three I notice that my bill is astronomical and I call. Yup straw that broke the camels back. I call in and explain my frustrations with the first issues and now this HUGE overage in my cell phone bill. I explain that when I took the phones I was told ANY Verizon phone was free; I was IMMEDIATELY corrected that Verizon land lines were never the case. Well Verizon that has been your policy however a customers knowledge is usually what the person they signed up with has led them to believe. If you review the bills you will see that the usage has gone up considerably. So clearly this was only brought to my attention today since I was under the impression that the increase in my bills was due to the computer line. Absolutely, my bad for not thoroughly reading the statements and it is my responsibility to review my statements. Since the bills rarely fluctuate I am among the legions that don't review it.
This morning I went on line when I noticed that I received my bill and gasped. How could my bill be so much? It became clear to me when I reviewed it what the problem was. I asked myself why didn't I receive a call from the company that I have bragged about for their outstanding service to say we noticed your habits have changed and we wanted to review your account with you? Most companies do this....I work for a bank and we call our customers on a daily basis to touch base with those that have been flagged as changes in their normal habits.......wouldn't my cell phone company do this?
So the first person that I spoke to kept quoting policy when I explained what I was looking for; I told her I was a long standing Verizon customer. I was frustrated with the bill I just opened since I was under the impression from when I took the phones that Verizon to Verizon (including land lines) were part of the package and I thought my bill was ridiculous and I was looking to change plans and see if there was anything Verizon could do to help me. While I am sure that the representative was not aware of how she was addressing me I felt as though I was an uneducated individual; policy, policy, policy. I completely understand that every company has policies and procedures, I am completely aware that I have a responsibility to review my bill on a monthly basis but she truly inflamed me. Does not the $325 dollars a month that I pay for land line, computer service and cell phones mean anything to Verizon? Nope.
I asked to speak with a supervisor since I did not want to take my frustrations out on this service representative and I explained this to her. I told her that while I was positive that she didn't realize it she made me feel as though I was being spoke down to and I didn't appreciate it. Since I work in a highly regulated industry also (banking) I understand that ALL companies have policies but the truth in the matter was that no one cares to hear that word or not feel as though they've been heard. I asked to speak with a supervisor.
Audra was the supervisor that came on the line. I explained to her my frustrations, said I was looking to see what could be done for again here was the litany of my frustrations. I was told that the POLICY was she could give me $90 towards this overage but Verizon never allowed land lines to be included in their service. Again I know that now and probably should have known it then and moving forward I'll be sure to ask so many questions that I have the person selling me the service wondering if the sale is really worth it. I voiced my annoyance (I am annoyed) about policy and the $90; it's truly not the $90 it's how the word policy keeps creeping into the conversation. It's as though that word can be used as a "shield" to stop a customer's annoyance; it doesn't. I then asked for the termination without penalty; well if I'm terminating then as a matter of policy she would not give me the $90 credit. Do you see where this is getting worse?
I then ask for the address to write a formal complaint to and the phone number; as a matter of policy you don't give it out? Seriously, okay. I then inform Audra that I will be contacting the FCC to file this complaint also; looking back customer service or the poor service truly isn't in their realm but not giving an address to your own company? It's a matter of your policy?
I move along to the upgrade in my service and taking the $90 credit since I have two early termination fees; I'm all set. I do need to go on line and register the 10 phone numbers that I want for friends and family. I find this strange; you know which numbers I call most frequently; suggestion - with all of the technology that's out there I would think you could do an analysis and send an email to the users about this and ask if this works for them. Simple customer service.
I say that given the size of the bill I would like to make arrangements to pay this over two months; I'm told I'll have to call that number. Really she couldn't transfer me?
So Verizon, we all know that a dissatisfied customer tells 10 people before there was internet and social networking sites. I'd love a phone call to discuss this message so please feel free to contact me.
Sincerely,
Unhappy customer

I am totally guessing that you were calling a VZ landline thinking it was ok to call and not be billed. The literature is very clear it is Mobile 2 mobile or Verizon wireless customers to Verizon wireless customers that you can call without using minutes.
As for Friends and Family. Be happy they are letting you have numbers to call for free. There is no need for them to give you the information. Lets say you have a family plan and they choose all your teenage kids friends and not anyone you want.

Customer service issue regarding a BT infinity ord...

Approximately a week ago I noticed that BT infinity was finally available in my area so I placed an order to upgrade to infinity. When the BT home hub 4 was delivered it did not have our house number listed on the parcel and it had been delivered to one of our neighbours. We ended up receiving the parcel but we were worried about whether the engineer would turn up to the correct address. The engineer was scheduled to visit on Monday the 17th of June. We contacted BT customer support (at 0800 800 150) to check that they had the correct listed address and the person we spoke to said that they had to completely cancel the order as they were unable to amend the address on the system and they would contact us within the next 24 hours to rearrange the order.
So, we waited 24 hours and we did not receive a phone call. After this time we contacted BT customer support once again. We first spoke to a man, he said he had to put us on hold while he checked some details. After some time, another person came onto the line, a different person to the person we had originally spoke to. We had to explain the situation again. Again, we were put on hold while the person spoke to his manager. Then we had to speak to the "manager" and explain the situation for the THIRD time. Again, we were put on hold. Finally we spoke to a FOURTH person, again, explaining the situation for the FOURTH time. They told us that there was some sort of error with our listed address and the problem would need to be fixed before we'd be able to rearrange our BT infinity upgrade. They told us that we would receive a phone call by 8pm on Monday the 17th.
It is now Tuesday the 18th and we have still not been contacted. Quite frankly I am disgusted with the inaptitude of BT's customer service representatives and at this point we're really considering taking our business elsewhere. I can not understand how it takes you a week to amend a delivery address despite the fact that we have been with BT for years and you still manage to send our bills to the correct address. Nor do I understand why an order has to be completely cancelled in order to rectify such a simple issue. If you can not handle such a simple issue how can we possibly hope to receive quality service?
How do we go about contacting someone who can actually help us with our issue? I'm also going to be posting this on BT's facebook in the hopes that we can be contacted by someone with some iota of competence.

Still have not been contacted by anyone from BT despite the fact we've been told about four times over the past week that someone would be in touch. In total we've spoken to 6 different customer service representatives who have been completely unhelpful. The last person we spoke to, after having to call BT once again, told us that it would take another 5 working days to resolve the "issue". Firstly, why does it take you almost two weeks to add the number 9 to a street name and secondly, why do your staff tell customers they will be contacted within a certain time period repeatedly if you have no intentions in doing what you have stated?
Rather conveniently the offer for upgrading to BT infinity online actually ends in 5 days meaning that assuming our "issue" is resolved in the time period that was last stated, despite the fact the previous two times we were told it would be fixed and we would be contacted that never happened, the offer will have ended. We will have to place a new order, thanks to your extremely helpful customer support staff who decided to completely cancel our order without even asking us if we wanted to cancel it when we only contacted you to check that you had the correct address, and the offer will no longer apply.
Quite literally the worst customer service I've ever experienced and we'll be taking our business elsewhere if it isn't resolved soon.

Custom Report issue

Hi Gurs,
I am in middle of a custom report developement which proivdes PO numbera and some of its relative dat, PR number and its relative data againust all the status of invoices(posted,parked,cancelled etc)
the issue i m facing is client wants Purchasing group in input screen, i took the purchasing group from EBAN, but when i run the report its taking lot of time to execute,
Could any one tell me how can i filtter the data so that i can get all the above mentioned data for a PG, or can i add any other field and make it mandatory to filter,
please suggest any other approches /idea/ how can i reduce the time interval
Thanks
Ravi

HI,
At present we are using logic based on input example PR number first program will extract data for PR and then It checks EKKO and EKPO for PO numbers and for filter PO number program will check RBKP for invoice numbers,
Its real Logic or you give example only?
But if i provice Purchasing group it checks the whole EBAN and next process the same steps,
its throwing run time errore,
As you said your company code and invoice document date are mandatory field
so your logic should flow from invoice table and end on PR number like below
RBKP and RSEG you will get invoice document date and Po number
Now pass Po number into table EKPO and get PR number ,if you want report for purchasing group wise then
add table EKKO and pass Po number there and ask ABAP consultant that when Purchasing group on selection screen ,output show only that Purchase group related
Regards
Kailas Ugale

Enhancement-ABAP Code-Customized Field issue

Hi Experts,
Currently I am working on the BW3.5 version. We are using the standard SRM standard extractor 0BBP_TD_SC_1 and we enhance same extractor(populate the filed through CMOD - ABAP Code) with one customized field also. We are having issue on the customized field data which post from SRM system. I have verified the field value and value is fine in RSA3 in SRM source system. But while posting into the BW(PSA itself), its loading correct & wrong value. When i check the PSA for the particular load, It looks little strange. In the PSA, I can see correct value on my first record of the same SC and then next records has incorrect value of the same SC. Currently I am using the ODS as a data target. So finally i am getting the incorrect value on the customized field.
Ex Scenario:
Ex Customized Field: ZORGID
In SRM source system RSA3 Extractor Checker value:
Shopping Card No: 100
Customized Field: ZORGID=1
Shopping Card No: 200
Customized Field: ZORGID=2
In BW posting-PSA:
Shopping Card No: 100
Customized Field: ZORGID=2
Shopping Card No: 200
Customized Field: ZORGID=2
At the same time, if i do the selective deletion of the particular Shopping Card or group of SC in BW and do the full repair, then it gets a correct ZORGID=1 for the same Shopping Card.
I strongly believe, something wrong in the ABAP code. But when we tried to debug the customized filed value in RSA3. The value is fine. so we unable to trace out the issue. Please help me to fix the code. Thanks in advance.
CMOD ABAP Code:
*Populate approver ID even though it doesn't require approval this is required to make sure BW reports have restrict access to respective Org Unit approvals only
IF l_s_bbp_sc-approver_id IS INITIAL AND l_s_bbp_sc-itm_guid IS NOT INITIAL.
CALL FUNCTION 'Z_BBP_FIRST_APPROVALGET'
EXPORTING
iv_header_guid = l_s_bbp_sc-guid
iv_itm_guid = l_s_bbp_sc-itm_guid
IMPORTING
approver_no = l_s_bbp_sc-approver_id
EXCEPTIONS
no_data = 1
OTHERS = 2
IF sy-subrc 0.
ENDIF.
ENDIF.
To ensure that the Org Unit passed in into the field
l_s_bbp_sc-zzapprov_orgunit belongs to the Actual Level 1
Budget Owner and not any other manager such as Added Approver.
CLEAR : ls_ln_approvers, l_userid, lv_bpartner_guid.
DATA : lv_f_apprv_part TYPE BU_PARTNER.
READ TABLE lt_ln_approvers INTO ls_ln_approvers
WITH KEY INITIAL_INDEX = '0000000001'.
IF sy-subrc EQ 0.
MOVE ls_ln_approvers-approval_agent+2(12) TO l_userid.
CALL FUNCTION 'BP_CENTRALPERSON_GET'
EXPORTING
iv_username = l_userid
IMPORTING
ev_bu_partner_guid = lv_bpartner_guid
EXCEPTIONS
no_central_person = 1
no_business_partner = 2
no_id = 3
OTHERS = 4.
IF sy-subrc = 0.
CALL FUNCTION 'BUPA_NUMBERS_GET'
EXPORTING
iv_partner_guid = lv_bpartner_guid
IMPORTING
ev_partner = lv_f_apprv_part.
ENDIF.
ENDIF.
We get the BP number of the first Budget Owner 1
Here, we superseed the field l_s_bbp_sc-approver_id
whereby it may be wrong due to Added Approver.
IF l_s_bbp_sc-approver_id IS NOT INITIAL.
IF lv_f_apprv_part IS NOT INITIAL.
IF l_s_bbp_sc-itm_guid IS NOT INITIAL.
CALL FUNCTION 'RH_STRUC_GET'
EXPORTING
act_otype = 'BP'
act_objid = lv_f_apprv_part
act_wegid = 'EBP-UP'
act_begda = sy-datum
act_endda = sy-datum
act_tdepth = 4
TABLES
result_tab = lt_result_tab
EXCEPTIONS
no_plvar_found = 1
no_entry_found = 2
OTHERS = 3
IF sy-subrc = 0.
READ TABLE lt_result_tab INTO ls_result_tab WITH KEY
otype = 'O'.
IF sy-subrc EQ 0.
l_s_bbp_sc-zzapprov_orgunit = ls_result_tab-objid.
ELSE.
ENDIF.
ENDIF.
ENDIF.
Thanks,
RR

Hi Experts,
Any suggestions. Thanks.
Thanks,
RR

How Do I get Help with a Major Customer Service Issue?

Hello,
I am a Pro Care member and I took my Macbook Pro in to one on the local stores to ask them about a font issue that I was experiencing. One one the Genius guys came over and asked me a few questions and told me that this wasn't a big deal at all, that they just needed to reinstall my default fonts and that it should take maybe 45 minutes. This was at 4:30pm. Six hours later they came back to be to tell me that they had corrected the font issue but all of my user data and applications were lost! It was if I had a brand new Macbook Pro! This was a Friday evening. I was told to take my laptop to a company called Data Savers the next day to have this company try to restore my data/applications.
I took my laptop to Data Savers on Saturday and they told me that they would need to keep it for a day. I went back to pick it up on Sunday and I was given an external drive that had "raw restored data" on it. When I had been speaking with the store manager about the situation and he wanted me to provide him with a list of software that was on the machine. So, when I got home from picking up my laptop from Data Savers I started it and all I got was an icon of a circle with a slash through it!! I called the guys at Data Savers and told them about this and they asked to bring the laptop back to them on Monday. I did. After running some diagnostics on the machine I was told that my hard drive was "toast!"
Needless to say I was both upset and distraught! The store manager told me (in emails that I still have) that he understands how upset that I was about coming in for a font related issue and three days later being told that my laptop was no more that a big paper weight. He said (in these emails) that he would replace my laptop and he would try to get me the latest versions of the software that I had to make up for the business that I had lost in the last few days due to the fact that I didn't have have my machine.
The store manager then called me back on a Tuesday and said that his superiors had told him that he cold not do what he said that he would do. Obviously, this increased my level of frustration. I was able to speak to this manager, think it may have been some sort of regional manager and after indicating that I had emails of the store manager acknowledging the facts of the matter and stating that he was very sorry for what happen, the regional manager said that she wanted me to send her copies of the emails. I told her that the store manager had copies of everything. She told me that she would get back to me. This was Wednesday afternoon. That same evening the store manager called me to say that "because I was lead to believe that Apple would replace my laptop, they would do so. I was told to be be at the store around noon on the following day (Thursday) and to bring my laptop. I was told that they would replace it.
When I got to the store on Thursday, the manager came up to me and shook my hand and said that he was sorry for all the trouble and inconvenience. He went on to say that before he could replace my laptop that I would have to sign a document saying that I agree that they were not responsible for anything that had happened in the past six days!!
The fact is, that isn't true and they know it. I have the email to prove it. I didn't sign the document. the next day because I could no longer afford to lose money and clients I went into another Apple store and purchased in brand new system!
The fact is that I believe that Apples products are far superior to PC products. I was told by some to never buy from Apple again and tell everyone that I know about my experiences with this particular store. All I want is for Apple to do the right thing! Just replace my Macbook Pro like they said they were going to do. They don't have to provide any software updates, just do the right thing and replace my machine!!
Can anyone tell me if they have had a similar experience and if so, how it was resolved? Who in the corporate office can I talk to about this to get it resolved? Are there and Apple insiders out there that can help me resolve this situation? I would like to avoid having to take legal action if at all possible.
I look forward to any help that you can provide.
SydCam

Apple Computer Customer Relations:
1-512-674-2500

Customer tds issue

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