Customer took unauthorized credit when paying for invoices

How can I post a debit memo against a customers account during the incoming check posting process?
The customer took an unauthorized credit on the check they sent which paid for other invoices. I do not want to short pay one of those invoices , I would like to post a debit memo on their acct when I am posting their incoming check payment.
Please inform me of the process. Thanks.

you can use 'Charge off difference icon' & at the bootom of the screen use posting key '01' & the same customer number & enter the amount to create a new item on the customer.
You can also use the text field to describe why this was created to help the users figure out at the end of the month.
Award points if useful..
Thanks

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