Data appear in ??????? format

Dears,,
We are working on Oracle Database 10.2.0.4.0 64-bit under UNIX O.S and i am trying to select data but this data appear in " ??? ". It seems to be problem in language
I tried to check nls_language as below
SQL> show parameter nls_language
NAME TYPE VALUE
nls_language string AMERICAN
Is this may cause the problem and how solve ?
Please, help

How was the data loaded ? was it loaded from files ?
What is the character set of the OS ? if the data was loaded from files, what was the character set of the files (when they were generated) ?
Basically, character set of the files, character set of OS and character set of the database should be the same (or at least compatible) ?
"??" can typically appear when character set conversion was done somewhere in the chain of processes and the target character set don't know what to do with the source character ?

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thanks,
maheedhar

hi tripat,
actual problem is what u said it is decreased the wiidht of the output.
now the output is:
Sales Document C Date Entry time Created By Quotation date Date Document Date
SD document category Transaction group Sales Document Type Order reason
62741 07/29/1996 11:54:38 DARLENE 00/00/0000 00/00/0000 07/29/1996 C
actual output is:
output should come in a single line. it is splitting into 2 lines.
thanks,
maheedhar

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