Data discount denied

Question

I am writing because I am being denied a 12% employee discount on data on one of the lines of my plan.  I am getting an 8% discount on the main access charges, but I should be getting an additional 12% discount on the data charges for one line as well.  I was getting the discount previously but it was abruptly dropped without notification. I am told by reps that this is “probably” due to the fact that the line that was getting this discount  is already getting a bonus feature of 6 gb plan at $30/ mo. (the Verizon Max plan) and this is already considered a “good deal.” That should not matter; the 12% discount is an employee discount I am rightfully owed regardless of what the base plan is.  I got it before, I should get it again.  I’ve spent countless frustrating hours on the phone with no resolution except a "research form" that was filled out.  Reps are no help and this one had a bad attitude and wouldn't let me finish my sentences.  I ask that you do what is right and reinstate the 12% discount on one of the lines as per the terms of the employee discount agreement with you.
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Message was edited by: Admin Moderator

Answer 1

While I cannot find the actual press release, HERE is an article which mentions that Verizon will no longer offer discounts on data below a $50 data tier. This was instituted back in 2011 when Verizon no longer offered unlimited data for new lines of service and you had to choose a minimum data tier of 2 GB for $30. At the time, you had to go with a data tier of at least $50 for 5 GB to qualify for an employer discount.
Since Verizon has switched to Share Everything and subsequently More Everything, I can't find the actual wording on Verizon's site, but I would assume they have not rescinded the $50 minimum on data discounts. Currently, I have a discount on my 3 GB/$60 More Everything data tier, but I can only assume if I drop below the $50 tier I would no longer receive a discount on my bill.
Excerpt from the article.
BUSINESS DISCOUNTS- Currently our business discounts apply to the $29.99 data plan on the primary line only. Most discounts are 20% despite whatever monthly access discount they have
BUSINESS DISCOUNTS- After 7/7/2011 data discounts will only apply to the $50 and higher data packages on the primary line.
Discount break down ex. of customers with a 20% feature discount on their primary line. ($50-20%=$40/month for 5GB and includes the business e-mail feature)