Data in RSA3 does not match data in PSA

We recently added a new field (character 40) to our 0customer_attr extractor and are populating it in a user exit. When we execute the extractor in RSA3, the field is populated correctly. However, when we run an actual extraction to BW, the data in this field is not transferred to the PSA correctly. The PSA field is also a character 40 field. In some cases the data in this field is truncated, only the first 12 characters are transferred. At other times only the second half of the field is transferred into the PSA. It is as if something is out of synch between the extract structure and the PSA.
I have replicated the datasource several times and have also reactivated the transfer rules several times. I also tried removing the field from the tranfer structure and reactivating the transfer rules and then readded the field and reactivated. I am not certain what else to try.   
Thanks for any help.

Put a break point in the user exit and load the particular record which is getting truncated and see what is actually happening. And once again make sure the field in both BI and R3 is identical in length and type.
thanks.
Wond

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    However, if we can't do what I'm asking about in my original post however, the note you mentioned will be our next route..

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