Dead bug under iPad screen

1st generation iPad less than 2 years old. A small bug was crawling around UNDER the screen and died in the middle. Brought it to an Apple Store and they "offered" to let me pay $249 for a replacement. Shouldn't the screen be sealed??? Why should I pay $249 when the device was $699 new less than two years ago and shows no visible damage which would allow for a bug to crawl in?

Well, if nothing else, you can genuinely and truthfully state your iPad has a bug.
The top of the screen is in fact sealed, but the bottom of it (under the screen) is not. Odds are the little critter found his way into your iPad via the 30 pin plug port (or less likely the headphone receptacle). I'm not without sympathy, but not sure how you could hold Apple responsible for that.
Asreviously suggested, you might try moving your issue up the food chain at the Apple store, but beyond that not much more I could recommend. A third party repair service may be a less expensive option it you do end up needing to have it cracked open.

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Bugs under the screen????

Hi, my Portege M400 laptop came with a manufacturing defect where the screen would separate from the lip of the plastic whenever I'd close it or flip it into tablet mode...But I'd only noticed it once little specs of dirt got underneath it, and I'd tried calling support for them to fix it but they said they wouldn't, keep in mind this was about three years ago, and now I open my laptop to find a little bug crawling under the screen! I'm pretty sure my warranty is out anyway but I accidentally squashed it against the LCD(or whatever type it is)...What should I do? Should I open the top and clean it out or what? I'm kind of worried that there's more somewhere under it, and this one's annoying, it's right on my Firefox URL box!
Help??
NOTE: I don't have enough money for a new laptop!

zenny53: I've seen no mention yet of whether the same design has been used as the Micro.
Dust getting into the screen is not a function of sealing the screen. It will get in through air gaps e.g. where the buttons are. All I can suggest is keeping it in a good quality case, and away from dusty environments.
As for the headphone socket, technically you can only return the player when it's developed an actual fault. Is the sound reproduction actually effected?

Dust under glass screen - new iPad

I bought the new iPad from Walmart about three weeks ago. I have just now noticed a small speck of dust under my screen and is really bugging my OCD. Will Apple replace this iPad at an Apple Store as long as it is still under the One Year warranty?

Yes they will most certainly replace it.

I just cracked my ipad screen. is that covered under warranty

I just cracked up ipad screen. Is that covered under the warranty?

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
The warranty will apply to the country of purchase. And if there is a problem needing repair you have to return it to the country of purchase.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th, Air
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iCracked - Broken iPhone, iPod or iPad
http://www.icracked.com/
iReVamp Electronics Screen Repair ($99)
http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
Do It Yourself iPad Repair
http://www.ifixit.com/Device/iPad
 Cheers, Tom

Dirt under the ipad screen

Hi,
I realizes there's a bit of dust under the ipad screen. did anyone encounter that before? can it be send to the service center to check? Thanks

I'd take it back. If it is new they should give you a new one. Otherwise, they should give you a serviced one. In either event, it goes without saying, make rue you back it up first.

Mark under the iPad screen

Hey everyone.
Got my iPad last week, been waiting a while as I live in New Zealand. I'm mostly happy with the product, however the day I got it I noticed a mark under the screen. I have tried to ignore it but I can't. Its only a small mark, whatever it is. When the screen is off it visible from certain angles.
Any help would be much appreciated
-Marcus

Take the iPad to an Apple store or authorized dealer if you can and see what they say... They may not replace it because it may not that big of a defect that would warrant replacement.

I have an ipad 4 16 gb (wifi cell model), is not under warranty because I bought over a year. The ipad screen is cracked, but the ipad is running fine. My question is: can I go to a store to buy a new giving my old as part payment? graciously Andre

I have an ipad 4 16 gb (wifi + cell model), is not under warranty because I bought over a year. The ipad screen is cracked, but the ipad is running fine. My question is: can I go to a store to buy a new giving my old as part payment?
graciously
Andre Souza

Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
The warranty will apply to the country of purchase. And if there is a problem needing repair you have to return it to the country of purchase.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th, Air
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iCracked - Broken iPhone, iPod or iPad
http://www.icracked.com/
iReVamp Electronics Screen Repair ($99)
http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
Do It Yourself iPad Repair
http://www.ifixit.com/Device/iPad
 Cheers, Tom

Dust speck under new iPad screen

I just called apple about a dust speck I have under my new iPad screen.. I have only had it for a week, and it's never left my side. I called support, and without apple care, I have to pay for shipping out of my own pocket. Does that seem right to anyone? I'd love to drop it at an apple store, but I live a ferry ride and 100+ km away..

Did you buy it from Apple online? did they pay for the shipping to you? I'm just asking because I don't know what the policy is where you live.
However, based on my experiences here in the USA - if product that is still in warranty has to be returned to the manufacturer, shipping is paid by the consumer - or at least that has been my experience in the past.
The device is what is under warranty - transportation to get the product back to the manufacturer is the customer's responsibility. Once again - that has been my experience. There are some warranties that may exist that cover shipping - but that would be above and beyond in my opinion.

Small hair under my iPad screen

I've just discovered a short, very fine piece of hair under the screen of my New iPad. It's not particularly noticeable* and I don't propose to ask for a refund on cosmetic reasons only, but I don't know how the retina display works or whether the hair could cause damage to it in the long run. Any chance it could become a problem?
Thanks for any help you can give.
*By "not particularly noticeable" I mean that I got this iPad on the first date of sale and only noticed the hair today!

Take it to the Apple store & you'll probably get a replacement.
 Cheers, Tom

Did any buy a 4th generation iPad with speck(s) of dust under the screen?

Purchased my first iPad at a local apple store on launch day, noticed a speck of dust under the screen. Had it exchanged and then found another speck of dust under the screen once again. Went back and wanted another exchange, apple store employees were nice enough to allow me to open two additional iPad. I did a thorough check of each and noticed dust under the screen on both. Wasn't allowed to open anymore iPads so, I was given the option to exchange mine or return it. I decided to keep mine as there was only one speck of dust under the screen. Has this happened to anyone so far?

I wanted to upgrade to the iPad 4th generation as well. I have been through four (4) of them. ALL FOUR (4) had readily visible dust under the glass. Three were from the Apple store here in Santa Barbara, and one was from the Apple store in Santa Monica.....so not all from the exact same shipment, although possible all came from the same batch at the factory.
There is fine white dust all offer the interior packaging materials when you open these up....which is not a problem....but then there is always a speck or two of white dust UNDER the glass. This is totally unacceptable for a high-end product that costs $700+ from accompany that goes on and on about how exceptionally high their quality control standards are.
The Apple store staff have been fantastic to deal with throughout this. It is proof Apple stands behind their products and claims of high quality. However, the fact that four out of four brand new iPads had the same defect (immediately seen by two techs at the Apple Store in every case) indicates the standards are sliding...at least at the factory.
The fact that I received four out of four iPads with this defect doesn't mean I am unlucky....it likely indicates that thousands of these shipped to North America...or at least California....have this defect. I just noticed it.
And anyone who says "that's just how all iPads are" is wrong. I am typing this post on my iPad Generation 3 that came out of the box with no dust under the glass.
This is a major quality control issue with the new iPad 4 and Apple needs to address it.

Can I get my iPad cleaned from dust under the screen at the Apple Store?

I have an iPad that I have purchased early last year. My warranty on the iPad is up and I have realized there is dust under the screen. There is a newly built Apple Store at a mall in my city. I am wondering if I could visit the store and request a technician to open my iPad and clean the screen, if it's possible they can do that. If I can, will there be a fee? If not, what other things can I do?

No, they will not be able to clean it at the store. They will likely only be able to offer a replacement at a substantial cost (if that). Based on what you have described, unless you are far wealthier than me, you get to live with it.

Dust under New iPad Screen...Again...

I just had an iPad (2012) replaced because there was dust under the screen. My replacement has a very small speck of dust under the screen that is smaller than the original and it really bothers me also. Will the Apple Store be mad that I want to get this one replaced as well and not replace it because they already replaced one bad iPad for me already?
Thank you so much! (If you reply)

I went through 3 iPhone 4's last year when I had a water damage replacement for the first one, and the guys in the genius bar where just as helpful every time I went back with a new issue. The amount of replacements should not matter at all, sounds like you've been very unlucky, nothing else. I do as above though, check it out Instore.
One suggestion I would make on getting your replacement is ensure they either give you a replacement box, or the sticker to put on your original box or you will be given grief for having an iPad not matching the box if you ever come to sell it.

Help! iPad screen dead, bleeping every five seconds when charging

Hope someone can help - but I fear not!
My iPad3 was working fine until picked it up one morning and nothing - no screen, no reaction to a standard reset.
BUT - when plugged in it makes a low beeping noise about every five seconds. iTunes recognises it when I plug it in to my computer, so it's THERE, but I can't see anything.
I have backed it up and restored it (twice). I have tried attaching to the USB whilst the home button is depressed. This gave me the 'welcome to your new iPad' screen in iTunes - but still nothing on the iPad.
Any ideas!?!

Thanks mende1.
>> Boot your Mac in safe mode (press Shift key during boot) and check if it happens
I tried booting in safe mode and tried using MAC for 15-20 minutes. It didn't happen in safe mode.
Can you think of what can be the real issue and also what could be the solution?

How did dust get under the screen?

I bought a PB used about a month ago and it was in like new shape with the exception of one dead pixel that annoyed me. This is getting picky but now I noticed there is a piece of dust about an inch away from the dead pixel which really annoys me when I see those. I don't understand how a piece of dust got under the screen, I've had my ipod touch for over 2 years, in my lint filled pockets and it doesn't have any dust under the screen, just in the creases of where the glass ends. I've only had the PB a few weeks and when transporting it I have it in the cloth sleeve, and I clean it often, how could it have gotten in there, through the speaker grill? And could I use like an air compressor to blow it out or would that possible cause damage to it. I was going to buy the convertible case and a screen protector soon but still I don't see how that happens. Sorry for the dumb post but it is really annoying and I want to know if anyone else has had that happen or if it dust can be blown out.

Thats too bad. I dont get how its getting under there, Im thinking probably through the speaker grills but I'm not sure, the dead pixel was annoying enough but if any more dust gets under there its going to be really annoying to see all that on the screen. I dont know if the one already in there might move to the edge so its not as noticeable or if it might work its way out over time, if more get under there though Id say the best solution would be to take the glass off, if its even possible on the PB, I dont know that much about them, I heard the battery isnt removable but I think that means user removable meaning a PB dealer could open and replace it. If it can be opened without a professional without scratching anything then maybe just taking the glass off will work but I'd only do that as a last resort. I'm starting to get more and more disappointing with the PB the dust, the battery life isnt what I hoped for it to be, and there are very few good apps. Maybe when the ipad 3 comes out I can get a cheap ipad one to fill in for where the PB lacks

My iPad screen is stuck on an alert message telling me that I have not backed up to iCloud in 5 weeks. How do I get pass this alert message?

My iPad screen is stuck on an alert message that is informing me that I have not backed up to iCloud in 5 weeks. How do I get pass this alert message.

I have been dealing with this problem since upgrading to ios 6. I have an old ipod touch that is still running ios 5.? that backs up daily with no problem whatsoever. I have attemped every solution posted on these help boards (i.e. deleting accounts, turning off all apps from back-up, restarting device, changing routers, attempting back-ups through different wifi spots) sometimes one or a combination of these band-aid fixes will work for a day or two, then suddenly the ipad (version 3) will simply stop backing up, and I will spend hours of frustration going through all the tedious fixes. All the while my old ipod touch running ios 5 backs up daily with no problem whatsoever. I have called Apple support and they seemed surprised that this is a problem and offer no real solution whatsoever.
Until Apple gets their head out of the sand on this one, and actually fixes the obvious bug that exists is ios 6 this problem will continue and will not be resolved.

Dead bug under iPad screen

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