Dead slow broadband

Fed up of consistently slow speeds and have turned to here for help as I am banging my head against a brick wall with the call centre. My hub will reset itself several times a day.
Any help will be appreciated.
Thanks
Here are the adsl stats.
Line state
Connected
Connection time
0 days, 0:51:19
Downstream
576 Kbps
Upstream
288 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
29.3 dB / 21.0 dB
Line attenuation (Down/Up)
47.0 dB / 28.5 dB
Output power (Down/Up)
15.7 dBm / 11.7 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
Solved!
Go to Solution.

After they fixed it the downstream showed around 6000 now changed to the below.
ADSL line status
Line state
Connected
Connection time
0 days, 6:37:02
Downstream
4,928 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
10.4 dB / 17.0 dB
Line attenuation (Down/Up)
47.0 dB / 28.0 dB
Output power (Down/Up)
19.6 dBm / 12.0 dBm
Loss of Framing (Local)
431
Loss of Signal (Local)
259
Loss of Power (Local)
0
FEC Errors (Down/Up)
61419 / 4
CRC Errors (Down/Up)
233 / 2147480000
HEC Errors (Down/Up)
nil / 3
Error Seconds (Local)
6089

Similar Messages

Just moved to ISP PLUSNET and now loading web pages is dead slow

Just moved to ISP PLUSNET and now loading web pages is dead slow.
Like loading google will sometimes take 30 seconds to 1 minute but it used to load in a fraction of a second on my previous ISP.
Sometimes a new URL will take over a minute so I hit Stop Loading This Page and then try again and sometimes it might load instantly, or if not, it might continue to just drag on again.
It's so frustrating it's like being back on dial-up connection - but worse.
It feels like PLUSNET have put something on my Mac to slow it down.
PLUSNET has a restriction on how much I can use per month, which my previous ISP did not have, but according to PLUSNET's usage checker I am nowhere near the max, ie, I am allowed 10GB per month but the checker is showing I have used less than 100 MB so far this month.
I wonder if the PLUSNET usage checker is slowing down my usage coz it's really noticeable that it has only started to run slow since I moved to PLUSNET.
When I run a broadband speed check it always shows the feed coming in at around 5500 kbps or so which should be OK.
PLUSNET told me to go through their test page and I got to the part where it says install a Virus checker and an Adware checker but I'm not sure which ones to use coz I heard some of those checkers are themselves plants that infect you with a virus or keystroke logger.
Also I have Block Pop UP Windows running on Safari but yesterday a window popped up so that blocker seems to have been compromised somehow.
I have 17GB available on my HD of a total of 38GB.
Can anyone help me with this problem please?

(First, if yours is an Intel Mac, check that Safari is not running in Rosetta, which is enough to slow it to a crawl. If you are running Snow Leopard, run Safari in 32 bit not 64 bit.)
Adding DNS codes to your Network Settings, should gives good results in terms of speed-up:
Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu. Click on TCP/IP and in the box marked 'DNS Servers' enter the following two numbers:
208.67.222.222
208.67.220.220
(An explanation of why that is both safe and a good idea can be read here: http://www.labnol.org/internet/tools/opendsn-what-is-opendns-why-required-2/2587 /
Open DNS also provides an anti-phishing feature: http://www.opendns.com/solutions/homenetwork/anti-phishing/ )
Wikipedia also has an interesting article about Open DNS:
http://en.wikipedia.org/wiki/OpenDNS
Whilst in System Preferences/Network you should also turn off 'IPv6' in your preference pane, as otherwise you may not get the full speed benefit (the DNS resolver will default to making SRV queries). If you want to know what IPv6 is:
This is Apple's guidance on iPv6:
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8708.html
Click on Apply Now and close the window.
Restart Safari, and repair permissions.
If that didn't do it, then try this as well:
Empty Safari's cache (from the Safari menu), then close Safari.
Go to Home/Library/Safari and delete the following files:
form values
download.plist
Then go to Home/Library/Preferences and delete
com.apple.Safari.plist
Repair permissions (in Disk Utility).
Start up Safari again, and things should have improved.
More useful information here:
http://guides.macrumors.com/SpeedupSafari
Less likely, but possible, is that the slowness is caused by a Trojan such as the one called 'DNSChanger' or 'OSZ.RSPlug', which can alter the DNS settings of your network connection. This particular Trojan can be inadvertently installed if you have come across certain Quicktime movies where got a window stating that you have to download and install a particular codec in order to see the video.
If you have agreed to that installation, your system can be infected and your DNS settings altered, which results in your system using the wrong DNS servers, which can slow web surfing to a crawl.
This can be fixed by downloading and running a freeware utility called DNSChanger Removal Tool which you can download from here:
http://www.versiontracker.com/dyn/moreinfo/macosx/33696
Once you have run that utility you have to re-boot your Mac, then reset Safari, and re-enter your DNS settings in System Preferences/Network.

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
Click to report abuse...        Click to reply to this thread    Reply
@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
Click to report abuse...        Click to reply to this thread    Reply
You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
Click to report abuse...        Click to reply to this thread    Reply
we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Very slow Broadband in Crawley after "Upgrade to u...

7.5 days after a service upgrade in my Crawley area I am still experiencing a painfully slow broadband connection.
Speedtester tonight has recorded the dizzy speeds of 45Kbps Download / 366Kbps Upload. My BT Vision service does not want to know. My IP profile is 135Kbps.
A factor in this may be that I had NO service for the first two days after the upgrade.
I am mystified why this is so slow - my previous experience of line faults in the last two years was nothing like this, & service stabilised within 2 days.
Last month during consultation over a separate BT Vision issue I was advised I was seeing 4.7 meg.
BT India seem confident my broadband speed will self-restore if I wait another few days, but I am not so confident. I have tonights Speedtest & hub line status
Speedtester 20:25 26/10/10
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
45 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speed achieved during the test was - 45 Kbps
For your connection, the acceptable range of speeds is 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :280 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.84:40.87:49.29 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
366 Kbps
0 Kbps
444 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 366 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 444 Kbps
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 9:41:15
Downstream
283 Kbps
Upstream
446 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
25.3 dB / 15.4 dB
Line attenuation (Down/Up)
52.5 dB / 30.1 dB
Output power (Down/Up)
18.1 dBm / 12.0 dBm

Hi DCAI
I can have this investigated for you.
Drop me an email to the email address in my profile. Please remember to include your BT Account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Satellite L310-D4010: OS has become dead slow while using the CD/DVD drive

Dear all,
I has bought Toshiba Satellite L310-D4010 at chennai, India.
It has 2GB RAM and 1.83 GHz Intel Core2 Duo Processor.
But my system has become *dead slow* while i am using the optical drive i.e., when i am writing a disk and copying the content form the disk.
I was not able to open any application while i am using the DVD drive.
Please guide me to resolve this problem.
Thanking you.

For me it is also logic that notebook performance goes down when I copy a lot of data. To be honest when I use some burning application to save data on CD or DVD I leave it running till the end and avoid usage of other applications while burning procedure is active. All I do at the same time is surfing in Internet.
I cannot imagine you are not able to start some applications. Maybe notebook needs some more time to start application but it must work.
At the end I must say that 2 GB RAM for Vista notebook is for me really the minimum and if possible I recommend you to upgrade RAM if possible. This notebook model is not known to me and max RAM for this model is not known to me but I presume the 4 GB should not be the problem.

My iPhone 4 has become dead slow after the iOS upgrade. Any pointers pls?

Hello All,
My iPhone 4 has become dead slow after the iOS upgrade. I use the phone for business purpose and it has become painful to use the phone becuase of the poor performance.
I don't want to change phones based on iOS releases. Any suggestions would be appreciated.
Thanks,
Amrit

How to update my iPhone4,iOS 7.0.6

Help Required - Slow Broadband

I need help!
I've been suffering with slow broadband since joining BT in in November. When I signed up they estimated performance would be around 2Mb but I'm getting less than 25% of that.
The results from the broadband test are :-
Download Speed achieved 443 Kbps against a acceptable range of 50-500 Kbps
IP profile for line 500 Kbps
DSL connection rate 576 Kbps (down-stream) 288 Kbps (up-stream)
I have fitted a BT accelerator with no improvement and tried moving my router to the master socket which also made no deference. I'm using the PC a lot more now and at times the performance is bordering on unusable so any help would be greatly appreciated.
When I initially switched I had two hubs fail in quick succession (one power supply failure and a replacement that would not restart from sleep mode) which caused the link to be up and down like a yo-yo in the first few weeks and I'm wondering if this has confused the exchange. The third router has been fine.
Solved!
Go to Solution.

Keith
Thanks for the reply I am using a Home Hub 3 and the information is below. I've also tried a quite line test and it had no noticeable noise.
ADSL Line Status
Connection information
Top of Form
Line state:
Connected
Connection time:
21 days, 01:57:52
Downstream:
576 Kbps
Upstream:
288 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
16.6 dB / 19.0 dB
Line attenuation (Down/Up):
54.5 dB / 31.5 dB
Output power (Down/Up):
15.5 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 40
CRC Events (Down/Up):
7004 / 453
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
3451 / 177
Error Seconds (Local/Remote):
0 / 0
Bottom of Form

Re: Slow broadband every night 10pm-Midnight

I am experiencing very slow broadband every night from 10pm. I searched the forum and saw this post and notied it was marked as 'solved' Can you tell me what the problem is here and how to solve it? I
magnamundian wrote:
Subject says it all really, switched to BT around 1 month ago and every night between 10pm and Midnight my broadband slows to a speed that would make dial-up blush. After midnight things ramp back up to normal. I don't P2P and this situation is consistent regardless of whether I have used the broadband heavily during the day (Netflix) or not used the broadband at all (until I tried to use at 10pm), so I'm discounting any ideas of traffic shaping or limits.
BT Line/Speed Checker results (http://diagnostics.bt.com/speedtest/)
After a good 10 minutes wait (not the 45 seconds advertised) the Exchange > HomeHub test came back with... well nothing really, the nifty Exchange > House graphic disappeared (after 10 minutes) and I suppose the results page was due to appear but after another 10 minutes I was still looking at "transferring data from BT.com" in the bottom of my browser... If I manage to get it to complete the cycle later I'll post the result.
At all other times of day the broadband lives up to expectations. Any advise appreciated, we previous had no problems with BE Broadband except for dire connections to US/Japan Servers (Sony/Square Enix etc), which was pretty much a problem of insufficient bandwidth on their backbone network.
Additional information from BTHomeHub.home:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 18:20:04
Downstream:
20,609 Kbps
Upstream:
1,276 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 6.8 dB
Line attenuation (Down/Up):
27.5 dB / 16.6 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1086302352 / 0
CRC Events (Down/Up):
3453520 / 1589
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65406711 / 1420
Error Seconds (Local/Remote):
0 / 364
t is not clear to me what to do from the contents of this thread. Thanks.
magnamundian wrote:
Subject says it all really, switched to BT around 1 month ago and every night between 10pm and Midnight my broadband slows to a speed that would make dial-up blush. After midnight things ramp back up to normal. I don't P2P and this situation is consistent regardless of whether I have used the broadband heavily during the day (Netflix) or not used the broadband at all (until I tried to use at 10pm), so I'm discounting any ideas of traffic shaping or limits.
BT Line/Speed Checker results (http://diagnostics.bt.com/speedtest/)
After a good 10 minutes wait (not the 45 seconds advertised) the Exchange > HomeHub test came back with... well nothing really, the nifty Exchange > House graphic disappeared (after 10 minutes) and I suppose the results page was due to appear but after another 10 minutes I was still looking at "transferring data from BT.com" in the bottom of my browser... If I manage to get it to complete the cycle later I'll post the result.
At all other times of day the broadband lives up to expectations. Any advise appreciated, we previous had no problems with BE Broadband except for dire connections to US/Japan Servers (Sony/Square Enix etc), which was pretty much a problem of insufficient bandwidth on their backbone network.
Additional information from BTHomeHub.home:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
9 days, 18:20:04
Downstream:
20,609 Kbps
Upstream:
1,276 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
2.1 dB / 6.8 dB
Line attenuation (Down/Up):
27.5 dB / 16.6 dB
Output power (Down/Up):
0.0 dBm / 12.6 dBm
FEC Events (Down/Up):
1086302352 / 0
CRC Events (Down/Up):
3453520 / 1589
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
65406711 / 1420
Error Seconds (Local/Remote):
0 / 364

A "lay" explanation is this.
As IMJ has stated, at night the noise margin is dropping to a level whereby it becomes difficult for the DSL to bitload the data into the ADSL spectrum without undue error correction and bitswapping, and often increased error rate.
This situation tends to throttle down throughput .... and if it got worse, which clearly it isn't doing, it's just staying at a poor level .... the modem would drop the connection, and renegotiate .... and come back with target margin, at which juncture it would bitload and throughput would return to normal.
So what IMJ is saying is ... if it doesn;t drop and continues to hobble along .... force a drop, or reset it, and it will come back as if it had dropped by the modem forcing a drop.
In the end DLM will hopefully get hold of the situation and set the line parameters in a fashion which will sustain a connection and bitload properly 24 hours a day .... but sometimes it needs help, and especially if it didn't linetrain properly.
If it continues manual intervention is useful to set the noise margin accordingly until the line has re-trained.
Resetting the hub or modem is not a good idea with DSL, however in this instance if an automatic cure is not forthcoming, it is the ONLY time I would advocate a router reset, especially at night, when margin is depleted.

Very slow broadband.

Been having very slow broadband for a few days ( cant watch videos etc ) but its ok to browes slowley. I have a home hub and my laptop is connected via an earthlink cable. Done a speed test and will post results below. Can anyone tell me how to speed my broadband up?
Thanks in advance
Aston
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
534 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 534 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :696 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 613 Kbps
2. Upstream Test: -provides background information.
Upload Speed
679 Kbps
0 Kbps
888 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 679 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

Quiet line test ok, do have other wall sockets,but dont use them.
ADSL line status
Connection information
Line state
Connected
Connection time
16 days, 0:48:32
Downstream
698 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleave
Noise margin (Down/Up)
30.6 dB / 7.3 dB
Line attenuation (Down/Up)
39.0 dB / 21.6 dB
Output power (Down/Up)
17.0 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 1861
CRC Errors (Down/Up)
150 / 2147480001
HEC Errors (Down/Up)
56 / 104870
Error Seconds (Local)
535

MBP to MacPro Network Connection Deadly Slow

I recently purchased an Intel MBP, and am connected to my home network wirelesly via a Belkin N1 router. Connecting to the Internet works just fine: speed is good, connection is strong, etc.
But connecting to shared drives over my home network - specifically, those on my MacPro - has become deadly slow. It can take hours to transfer files of a few MBytes. The MacPro is connected to the network via Ethernet. It has four full drive bays. The Internet performance (e.g., web browsing) on the MacPro is fine.
I previously has a PowerBook G4, and it did not have this problem - network speeds worked fine. It's only after I moved to the MBP that this started.
This problem occurs even if a connect the MBP to the network with an Ethernet cable.
Any suggestions are appreciated.
MacBook Pro/PowerMac Mac OS X (10.4.9)

William:
I've got DHCP turned on in the Belkin, so it's handing out IP addresses. The router does connect to a switch, and I haven't tried a different port on the switch, or resetting it, but I will.
One other thing to note - I have a Mac Mini as well; the Mini runs wirelessly. The connection from the MBP to the Mini has slowed down as well.
I was going to pick up an Airport Express router this afternoon and try it. If nothing else, I'll have a nice collection of Apple hardware...
Thanks for the feedback.
MacBook Pro/PowerMac Mac OS X (10.4.2)

Dreamweaver CS4 dead slow on windows 7 after inserting some png images, I can't scroll. Why?

I am using Dreamweaver CS4 on windows 7, I put some png images in table and one 900px width image on background, now I cannot scroll the page, I can work smoothly on code view, but really dead slow in design view, Why? I am using Toshoba Tecra laptop - Core 2 Duo 1.8GHz with 2.5GB RAM.
Is it related to cache? Is it need any special settings for using too many images? Please help.

Thanks dear, The image has 1.08MB, but I find out the problem - I have 3 transparent images(less than 1kb) as table backgrounds, When I removed those images it works smoothly, I can scroll as well. But to keep the design how can I use transparent image without slowdown. The images are in PNG-24 format and i used those through CSS.
Thanks for your help.

Painfully slow broadband (plus losing dial tone)

Hi everyone,
On Saturday night our broadband connection plummeted from a usual download speed of 200kbps (download speed, not connection) to what is now struggling to hit 15-20kbps. Along with the much slower broadband our phone has also been cutting out/losing dial tone/going incredibly quiet.
We called BT last night, told them the issues and after 45 minutes we we're told that the line was fine, it was an issue on our end and nothing else would be done.
Well this morning I spent a couple of hours messing around, connecting the router and phone to the master socket using multiple new ADSL filters, multiple other cables, everything I can think of and nothing has helped. It isn't just a WIFI issue either because although we use a few WIFI systems (android smartphone, Xbox 360 and a laptop) my main PC is connected to the router via an ethernet cable.
I'm lost for ideas though - I'm disabled and I'm unable to get out of the house often (trying to sort out the router this morning has even left me with a fair deal of pain) so the internet is my connection to the outside world via gaming and stuff, but since Saturday night I've been unable to do pretty much anything due to this issue and I'm just lost so please, if anyone can help I would appreciate any advice I can get right now.
This is the info from the connection section of the hubs page:
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 00:29:56
Downstream:
416 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
13.3 dB / 10.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
14.8 dBm / 11.9 dBm
FEC Events (Down/Up):
55 / 14
CRC Events (Down/Up):
33 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
22 / 0
Error Seconds (Local/Remote):
0 / 0

Thanks a lot for the help so far, however I'm still having problems ...
So we did as you advised and reported the fault, then a couple of days ago (wednesday night-thursday) the phone line improved, as did the routers connection to the internet. The router is now connecting at at about 1.8mbps and the quiet line test on the phone is completely silent ... however my download speed hasn't seen any kind of improvement at all, even before all this rain and flood warning.
Could this be a problem with the router itself? Like I said originally, I've got multiple devices connected both wirelessly and wired (multiple cables tested) and according to the router and BTs speedtest it's connected perfectly, so I'm now just wondering if it could be a problem with the router not relaying the data fast enough?
It's been close to a week since this started so I'm just completely clueless - for someone who has problems leaving the house and connecting to the outside world by other means it's been a really tough week.
Thanks again for the help anyway.
By the way, my routers new stats are:
Connection information
Line state:
Connected
Connection time:
0 day, 10:54:14
Downstream:
1,824 Kbps
Upstream:
448 Kbps
(Short connection time because I restarted the router to see if the rain maintenance may have helped)
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
14.4 dB / 13.0 dB
Line attenuation (Down/Up):
57.0 dB / 31.5 dB
Output power (Down/Up):
17.9 dBm / 11.9 dBm
FEC Events (Down/Up):
79660 / 29
CRC Events (Down/Up):
66 / 2
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
138 / 3
Error Seconds (Local/Remote):
0 / 0

Very slow broadband for 2 months

Hi,
Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
Do i need to post any more info? Thanks a lot...any help will be much appreciated!
Ste
ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 15:07:24
Downstream
575 Kbps
Upstream
828 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
33.3 dB / 8.6 dB
Line attenuation (Down/Up)
29.0 dB / 14.8 dB
Output power (Down/Up)
20.8 dBm / 12.4 dBm
Loss of Framing (Local)
7
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
748 / 247
CRC Errors (Down/Up)
294 / 2147480000
HEC Errors (Down/Up)
nil / 1002
Error Seconds (Local)
2
<script type="text/javascript"></script>
Hide Details

With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
Below is a copy of my stats, as an example.
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
5 days, 04:11:55
Downstream
8,173 Kbps
Upstream
1,057 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.7 dB
Line attenuation (Down/Up)
44.6 dB / 22.4 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
42072 / 0
CRC Errors (Down/Up)
8262 / 0
HEC Errors (Down/Up)
278529 / 0
Error Seconds (Local/Remote)
735 / 0
Hide Details

VERY slow broadband speeds (0.76mbps) Phoneline?

VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.

Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Dead slow broadband

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