Dear John:
I am trying to update itunes on my pc and get the following message "the older version of Bonjour cannot be removed. Contact your technical support group." How do I fix or repair this.
mwtulip
"the older version of Bonjour cannot be removed. Contact your technical support group."
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?
Similar Messages
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I BOUGHT A MOVIE DEAR JOHN BUT WONT SYNC TO MY IPOD NANO
I BOUGHT A MOVIE DEAR JOHN BUT IT WONT SYNC TO MY IPOD NANO PLEASE HELP ME
Do you have an iPod Nano like you say or an iPod touch? You again posted in the iPod touch forum.
For your problem See:
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
Also see the links on that link for other useful informaion on your problem.
In the future just update/reply to your original discussion rather than starting a new discussion. -
Dear all, I have a MacBook Pro bought in April 2011. Last April, it got stuck while the wheel was spinning and I had to force it shut. That cost me my hard drive. Now, it's stuck again. I tried esc, cmd+tab, moving the trackpad on the apple, but no. HELP!
Dear John,
thank you for your prompt reply. After I sent the email, I left the wheel spinning to see if it would eventually stop. It didn't, but after a while the screen turned blue, so I decided to switch everything off with a forced shut-down. I could not restart with the OS DVDs because I am currently away from home, but fortunately everything was more or less fine after restarting. It then got stuck again, I forced it shut again, restarted again, and now it seem to work but I won't overdo it and will switch off smoothly after writing this (unless it gets stuck again). Last April I have replaced the HD, so it's now just under 6 months old. And, of course, since the crash occurred when I was abroad and had backed up just before I left, I have lost only a few days' work. Still, and I know this will make me hugely unpopular here, with my 5 previous laptops running on MS Windows I never had a problem. Which does not mean I loved the OS, or I would not have switched to Mac.
Anyway, and this is the main reason for this message, thank you very much again for your speedy intervention.
Claudia -
Problem with AuthenticatedUserId in my app.
I have Query like this:
SELECT Lietotaji.EPASTS,
Lietotaji.LIETOTAJAID,
Lietotaji.UZVARDS,
Lietotaji.VARDS,
Lietotaji.LIETOTAJAVARDS
FROM LIETOTAJI Lietotaji
WHERE Lietotaji.LIETOTAJAVARDS =:AuthenticatedUserIdWhen I login and try to see info in form about user. Then I can't see anything.
In my form I have fields:
<af:inputText value="#{bindings.Lietotajaid.inputValue}"
label="#{bindings.Lietotajaid.hints.label}"
required="#{bindings.Lietotajaid.hints.mandatory}"
columns="#{bindings.Lietotajaid.hints.displayWidth}"
maximumLength="#{bindings.Lietotajaid.hints.precision}"
shortDesc="#{bindings.Lietotajaid.hints.tooltip}"
id="it1">
<f:validator binding="#{bindings.Lietotajaid.validator}"/>
<af:convertNumber groupingUsed="false"
pattern="#{bindings.Lietotajaid.format}"/>
</af:inputText>
<af:inputText value="#{bindings.Uzvards.inputValue}"
label="#{bindings.Uzvards.hints.label}"
required="#{bindings.Uzvards.hints.mandatory}"
columns="#{bindings.Uzvards.hints.displayWidth}"
maximumLength="#{bindings.Uzvards.hints.precision}"
shortDesc="#{bindings.Uzvards.hints.tooltip}"
id="it3">
<f:validator binding="#{bindings.Uzvards.validator}"/>
</af:inputText>All was ok in 11.1.1.2. version. But when I started to use 11.1.1.3.0 then I saw this problem. Where might be the reason? By the way. All works good in App Module.
Best regards, Debuger!Dear John! I use now:
<Variable
Name="AuthenticatedUserId"
Kind="where"
Type="java.lang.String">
<TransientExpression><![CDATA[ADFContext.getCurrent().getSecurityContext().getUserName()]]></TransientExpression>
</Variable>But then I have error. I put this variable in VO Bind Variables section.
Where I'm wrong?
Best regards, Debuger! -
I bought and installed the new AVG software for 2012 as soon as it was installed I began to have issues with the system, all regarding Firefox and Aurora, it seemed to work at first but then started to slow down the second monitor. When I purchased the AVG 2 other software packages were sugested so I got them, Reg Booster and Sys Tweak, I have all three licences and recorded purchaces'. This morning I wanted to start the P C and the first monitor was just pulseing and the second one would not come on, after checking all the hardware and nvidia software settings I decided to go back to a system restore point which has allowed me to use the computer in regular mode (Not safe) and everything else is working just fine, except the AVG software disk generates a crash report for mozilla and using the safe mode does not work as neither does any other method to start or load firefox or any mozilla products, I had to swithc over to internet explore just to get here, and my virus protection is not functioning and the toolbar (AVG) says its up to date but nothing with firefox or mozilla will work. WHY!Dear John,
Congratulations! You are helping preserve the world's largest public resource: the Web.
We'd like to personally welcome you to the Mozilla community, and thank you for your support (there's a receipt below for your records). You are helping to fund innovations that make the Web a better place for the billions of people who use it.
You’re joining a rapidly-growing community of people who believe the web should be open, accessible, transparent, safe and—most of all—a force for the good of humanity. In addition to glowing sense of pride you feel as a Mozilla Firefox user and right now as an official supporter of Mozilla, you can expect to get even more from joining:
*Our monthly e-newsletter that keeps you connected to the Mozilla community, and shares the myriad ways your support helps protect the Web.
*Exclusive updates that only supporters like you get, including invitations to our incredible Mozilla events the world around. Think Mardi Gras meets Carnival meets you, and hundreds of other folks like you.
*Special opportunities to dig deeper into Mozilla, and show your support to the world – but fret not, they're all easy, and fun.
*More Goodies: Coming soon, you'll have access to the Join Mozilla store where you'll be able to wear more of your pride on your sleeve.
We’re so glad you've joined us. If you want to learn even more about Mozilla, or brag to your friends about your generous support for the Web, you can check out, and share, this video: http://www.mozilla.org/join/thankyou.html
Supporter T-shirts are shipped bi-weekly. You should receive yours within a month of your donation.
If you have questions about your donation, contact us at [email protected]. If you have ordered a T-shirt and have a question about delivery, drop us a line at [email protected]. For US tax purposes if you have donated enough to qualify for a T-shirt (valued at $7) your tax deductible contribution to Mozilla is $23.
Thanks again for supporting Mozilla, and for showing your love of the Web.
You’re awesome!
Your friends at Mozilla
PS – Like a good house party, the more people we invite in, the louder we get. We hope you’ll tell your friends and family – at work, at home, and on social media about your decision to Join Mozilla. Get started with a tweet about it: http://mzl.la/iK6GMw!
==================
Contribution information
==================
John Jorgensen
$30.00
501 Gays Drive
Tulalip
WA, 98271
US
Contributions go to the Mozilla Foundation, a 501(c)(3) organization, to be used in its discretion for its charitable purposes. They are tax-deductible in the U.S. to the fullest extent permitted by law.
For more information see the about page. (http://www.mozilla.org/about/)
Mozilla Foundation Tax ID 20-0097189
As you can see I have been a subscriber for ever and finally joind the team (Ieven got the t-shirt) but as of right now I cannot load or reload or fix or do anything with eaither my browser or my anti virus software....I know you guys didn't do something underhand did ubiblu the tweak sys or the reg booster? and if so why would it be offered to me through the AVG people?The same thing happened to me, since I have iPhoto 9.2.3
There is some kind of "direct access" to your original photos:
/Users/[your user name here]/Pictures/iPhoto Library/Masters
All pictures should be saved there, organized by year...
iPhoto will still not work but at least you can recover your photos. -
Financial Reporting 11.1.1.3 Client print preview crashes
Hi,
I've installed a Financial Reporting 11.1.1.3 Client on a Windows XP SP2 client. When i try to launch print preview of a report from the studio, it crashes, and return to the report without printing. Any idea?
Thanks.
Regards.Dear John,
How to install latest Version of Hyperion HFM
1) I had downloaded Hyperion Enterprise Performance Management System Foundation Services, Product specific Essabase and Financial Management , and unzip into common folder . but stll iam not able to see Installtool.cmd
which part i have still dowloaded.
Regards
Amit -
How can I send out mail to multiple addressees?
I want to send out a a mass mailing where I can begin my mail by personalisng it to 'Dear John, Jane...... or whoever. How can I do this with using Mail?
I Googled - I don't use Apple's Mail - and it seems that you need third-party software: this was one of the top hits - http://www.macmassmailer.com/mac-mail-group-email-list.
Good luck,
Clinton -
My iCal just totally went on the fritz. Please help me restore it.
After years of use, all of a sudden my iCal went on the fritz today. Tools would appear and disappear and could not be selected (eg. Month, Week, Day); the to-do list disappeared; calendars in the list of calendars at the top left would appear and disappear and could not be selected; I could not add a new event. The monthly calendar at the bottom left would appear and disappear but fortunately I would allow me to move to a different week so that I could view the events in my calendar, but not move, change, delete, or add events. I could not export.
Apparently the problem is in my user files. I created a new computer account, logged into that account, and iCal worked fine there.
I am using iCal 3.0.8 and OS X 10.5.8.
I tried trashing Home/Library/Caches, and also all the caches in Home/Library/Calendars/ , and also Home/Library/Preferences/com.apple.ical (all of them). Upon restart, the problems are still there.
I do not have a backup of iCal files per se. I do have a Time Machine backup of my computer files. I tried bringing back a previous version of all the files in Home/Library/Calendars, but that did not work.
I guess I need somehow to clean up the base iCal file. Frankly, I don't know where that is. I thought that the Home/Library/Calendars/ folder was the place that iCal used, since it has a folder for each calendar with an info.plist file on the particular calendar's name, color, etc., and then an enclosed folder with a file for each event and to-do item for that particular calendar. However, it appears that this is not true and there must be some other master file location, which just populates the Home/Library/Calendars folder for convenience. For example, when I created a new account on my computer and ran iCal, if I created calendars and events in the program, and then quit the program and deleted a calendar from the Home/Library/Calendars folder or deleted a particular event from the Events folder inside the Home/Library/Calendars calendar folder, I found that when I restarted iCal, it still had the calendar and event, and recreated them inside the Home/Library/Calendars folder. Similarly, if I added to the Home/Library/Calendars folder on the new computer account one of the folders for a calendar and events I have from my existing account, they do not appear when running iCal. Thus, there must be some other place where the data for the iCal program resides.
I would desperately like to get the program working again, with all my data intact. Is there some way that I can "clean" the base file, and bring in the data again. If not, what files do I need to bring back from TimeMachine to restore iCal to its condition from an earlier time when it was working? I know that it is not enough to just bring in the files from Home/Library/Calendars.
Any help would be greatly appreciated.Dear John,
Thank you again for your thoughts and help.
I tried restoring from the backup created earlier, but that did not work. Apparently, the backup is also corrupted. When I did a restore, iCal just hung. It appears that the data was imported, but then something prevented it from finishing. When I restarted iCal, I now had double entries for each event, and the same problems with the program not working.
However, after many troubleshooting attempts, I have finally got the program working and restored data from TimeMachine from a week ago. Here is what I learned. (Please give me the benefit of your thoughts on all of this):
There apparently is some file (probably associated with iSync) that stores all of the data in iCal. It may be the case that there is one file which stores the calendars, and a separate one which stores the events for those calendars. The data is also found in the Home/Library/Calendars folder. It appears that on system startup (without even starting iCal), if the system does not detect the Calendars folder, it creates a new one, and populates it with default "Home" and "Work" calendars with no items in them. However, the system then goes on to check the background database (iSync?) and if there is calendar data there, it adds those calendars and the events in those calendars to the Calendars folder. (Therefore, the data in the database is in some location other than the Calendars folder, because even when everything is deleted from the Calendars folder, trashed and emptied, the system recreates all of the data, repopulates the Calendars folder with the data, and it appears in iCal.) Thus, it appears that if there is no Calendars folder initially, the system does two things on startup (or other sync event): (1) create "Home" and "Work" calendars, and (2) import all other calendars and their associated events from the sync database into the Calendars folder and make it available to iCal.
If changes are made in iCal to add events, etc., but the info in the Calendars folder is deleted before a system restart (or other sync event), on a restart with a blank Calendars folder, the new Calendars folder is repopulated with the calendars and events from the database, but does not include the new events. On the other hand, if changes are made in iCal to add events, etc., and the Calendars folder is then left alone through a restart, it appears that on the shut down there is another syncing that takes place--this time the new data added by iCal to the Calendars folder is now added to the database. Thus, after the restart, if you delete the Calendars folder, and restart again, the system recreates the Calendars folder, and the added events are now there.
If I create a new user account, and replace the Calendars folder with a copy of the Calendars folder from my existing account, and then restart, the system again compares the Calendars folder with the database (blank). Since the database started with no information, it creates a "Home" and "Work" calendar in the Calendars folder. However, it also adds the calendars and entries that are in the Calendars folder to the database. I know it is now there because if I delete, trash, and empty the Calendars folder, and restart the computer, the Calendars folder is now repopulated with all of the data from the database.
So, as best I can tell, on system startup (or other sync event?), the system compares the database and the Calendars folder. If there is nothing in the Calendars folder, the system creates "Home" and "Work" calendars. If there are other calendars in the database, and they are not in the Calendars folder, the system creates the calendars and their events in the Calendars folder from the database and they are now available to iCal. When using iCal, changes that are made, such as adding or deleting events or calendars, are reflected by immediate changes to the files and folders in the Calendars folder. However, it appears that the database is not changed immediately, at least with regard to added or deleted events. (I am not sure whether adding or deleting a calendar affects the database immediately or not.) On system shutdown (or other sync event), the system again compares the database and the Calendars folder, and updates the database with the changes made to the Calendars folder.
What I think happened in my case is that somehow the database lost the identity of my calendars. It had the events (in their proper colors), but did not have the calendars themselves. This caused iCal to freak out. When I removed the Calendars folder and started over, the system created "Home" and "Work" calendars (and "Birthdays" subscription calendar), and then brought back in all the old events again from the database. On running iCal, there were "Home", "Work" and "Birthdays" calendars in the calendar list, but none of the names of the other calendars. However, all the events were still there. This again caused iCal to freak out.
When I tried restoring the iCal backup file, apparently the same corruption problem existed in the backup file. So it added all the events in again without a calendar reference (although in the correct colors), but never cleaned up -- since the restore never finished--it just hung. The result was that iCal now had two copies of each event, but still was not working because all of those events were somehow not properly associated to a calendar.
I then tried deleting the Calendars folder and resetting iSync. That worked wonders. Resetting iSync apparently cleaned out all of the events from the database. However, it did not clean out the seven calendars I had before. Rather, it now made them able to be recognized by iCal. When I then ran iCal, all of the calendars I had before showed up in iCal, but there were no events in them. (That is why I think there is one database file which identifies the calendars that the user is currently using, and a separate database file which stores the events. Resetting iSync cleans out the events database, but does not change the list of calendars that the user is currently using.)
Having apparently cleared the database of its problems, I then tried restoring with the backup file again. Unfortunately, that did not work. It really appears that the backup file is corrupted. The restore only brought back the same problem-- the events were brought back without any associated calendars, and iCal did not work.
So, I reset iSync again to clean out the database, trashed the Calendars folder, used TimeMachine to bring back a former copy of my Calendars folder, and restarted. I ran iCal and it recognizes all of the calendars and the events that were in them. I restarted again. (That apparently updated the database.) I deleted the Calendars folder. I restarted again. The system now recreated the Calendars folder from the database--adding a "Home" and "Work" calendar.
So, I think there is a two-way synchronization between the database and the Calendars folder.
Ultimately, the resolution to my problem would be:
(1) reset iSync to clear the database
(2) delete the Calendars folder
(3) restore a previous version of the Calendars folder from TimeMachine
(4) restart
(5) iCal runs fine, using the data brought back from TimeMachine
(6) restart again to sync the data to the database. -
How do I disable copy/paste for most (but not all) of a .pdf?
Hello, I'm trying to create a .pdf document that is a "how-to" guide. I'd like to disable copy/pasting from 95% of this document, with the exception of a few sections that i'd like my users to be able to copy and paste and use as email templates. I've gone ahead and set pasword security settings and un-checked the box for "enable copying of text, images, and other content". Is there any way that I can enable copy/paste for just a few small sections of my document? or is it an "all or none" function?
Thanks in advance for your help. -GeoffGraffiti, Can you please expand on that? I'm using Microsoft Word as my original document. I'll have mostly paragraphs of non-copyable text, with a few sections that contain sample email templates that will be copyable. Example below. Thanks, Geoff
Here is my description of an amazing new process written in Word. To use this process, copy the email template below and customize with your own name.
Email Template
Dear John,
Copy this email and send it with your own name.
Thanks,
Geoff
More non-copyable text. -
Is it possible to install cue 8.6 on sre 900 with raid 1?
Hi.
Is it possible to install cue 8.6 on sre 900 with raid 1?Dear John
Thanks for ur quick reply. I never used tis formum before, so I am sorry for being too unclear..
Anyway, what mean is this:
I want to buy a new laptop as my old lap top has Windows XP and 'suffers' from a lot of things! On this old lap top I have installed Premiere Elements 10, and I just want to know if the 'old' version 10 will work in Windows 8, as it is not mentioned in the system requirements here:
http://www.adobe.com/eeurope/products/photoshop-premiere-elements/tech-specs.html
I hope it is more clear now?
Thanks!
Kathrine Schmeichel -
Photoshop CS6 Action Player Bug Make Adjustment Layer Applied to all to be Clipped
On Oct. 11, 2010 I received the following from Adobe Support
Hi John,
This is to inform you that we have been able to reproduce the same {Photoshop Actions} behavior at our end.
So we have logged this issue with the Product Team and Engineering Team as Bug # 2737069. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/.
You may also log this issue directly with our product teams, through the following Feature Request/Bug Form: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&samcap=EWQQL&promoid=EWQQL
I am closing case # 181675168, if you have any new information, please contact Adobe Technical Support referencing the case number so that we may re-open the support incident.
Thank you for choosing Adobe.
Thanks and Regards,
Rajdeep Kaur
Technical Support Consultant (Tier 2)
ADOBE Systems
I reopened the case for there was no fix Adobe contacted me and told me it would be fixed is some future release of Photoshop and once again case # 181675168 was closed over my objection.
I was vocal about Adobe poor excuse for support in forums. I then was contacted by Jeff Tranberry of Adobe he was asked to contact me by John Nack to see if he could change me. We exchanged some e-mails ending with Jeff writing unfortunately, you issues has been deemed low impact and has been deferred.
May 7, 2012 I called Adobe to find out if this bug was fixed in Photoshop for I did not want to buy CS6 if the Bug was not fixed. After about an hour on the phone talking to many Adobe employees including Adobe Support referenced case # 181675168 log as Bug # 2737069. I was told the bug was not in CS6. So I ordered CS6. FedX dropped off Today I installed it only to find the bug introduced is CS4 reported in CS5 is still in CS6.
Adobe when will you fix this bug # 2737069????Case History
Case #0181636711 Assigned Bug # 2679265
Updated
Thursday, September 30, 2010 10:50:22 AM PDT
Opened
Thursday, June 10, 2010 8:21:19 PM PDT
Status
Withdrawn
Product
Photoshop CS5
Support contract
Adobe Support Program
Subject
CS5 Action Feature Bug
NOTES & RESPONSES
Notes from Customer
Thursday, June 10, 2010 8:21:19 PM PDT
CS5 has a bug recording and playing Actions that add Adjustments layers. Old actions recorded before CS5 and actions recorded with CS5 may or may not Play/Work correctly.
Before there was an Adjustment Panel all Adjustment Layers were added applied to all layers and you needed to clip them after the were added if you wanted it clipped. The new adjustment panel made it possible to add a adjustment layer clipped to the current layer. However a clipping parameter is not recorded by the action recorder just the type and setting are recorded.
When a make adjustment layer step is play it is either clipped or not depending on the state of the adjustment panel's clipping icon. If it not in the same state as it was when the action was recorded it will be add incorrectly. It would also be impossible to create an action that added some adjust layer clipped and others that are not.
I feel the is a serious bug which needs to be addressed. I believe the solution is simple and even old actions will also work.
Two patches are needed.
One in the Action recorder. If the step being recorded is make adjustment layer and the adjustment panel icon state is clip to layer this needs to be recorded in the action step record. If the layer is to be applied nothing extra needs to be recorded in the step record just leave it as is like actions prior to the adjustment panel.
The second patch in the Action Player. If the step that is about to execute is a make adjustment layer. The Player needs to save away the state of the adjustment panel icon. Then check the adjustment step record to see if it is to be clipped. If so set the adjustment panel icon to the clipping state else set it to the all layers state. Then do/call the add adjustment layer function/routine on return restore the adjustment panels icon from the saved state. Proceed to the next step.
I have been trying to report the bug for days. Please at least acknowledge you received my bug report.
Thanks
JJ
Browser: Other
Operating System: Windows XP
Has it ever worked? If so, what's changed? (provide comments in description field): Not Applicable
Same results with different file?: Not Applicable
Same results with different computer?: Not Applicable
Recent System Hardware or Software change?: Not Applicable
Auto responsce from Abobe will close case unless we here from you
Notes to Customer
Friday, June 11, 2010 5:04:44 PM PDT
Hi John,
Thank you for contacting Adobe Technical Support. My name is Saurabh. This is in regards to your concern posted on Adobe web support portal
regarding an issue with Adobe Photoshop CS5.
I understand the importance of your time in getting the issue resolved and we assure you that this will be taken care of with utmost importance. We appreciate your cooperation with us.
I would like to inform you that we are still researching on this issue. Once we find some new information, we will get back to you.
I apologize fore the inconvenience caused.
We are always happy to assist you however, in future if you face any problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
User to User Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
Have a nice day.
PLEASE NOTE:We will be waiting for your reply on this case. In case you are unable to respond we will be sending you a reminder on the 2nd day (From the day of our response to you) and then the case will be auto closed on 7th day assuming your issue is resolved. However, you can reopen your case by visiting our web support portal and we will be happy to assist you further.
Regards,
Saurabh Jain
Adobe Technical Support
Notes from Customer
Friday, June 11, 2010 6:01:35 PM PDT
I consulted your knowledge base and I called customer support. This bug has not been listed. Custom support had me fill out a bug report at https://www.adobe.com/cfusion/mmform/index.cfm? name=wishform which I did but that was not even acknowledged. I demonstrated the bug to customer support by sharing my screen.
As for you forums for some reason the forum web site states my Adobe ID is disabled so I can not append or start a thread there id screen name jjmack. I created a new Adobe ID yesterday [email protected] that to seems to be disabled or I can not come up with any screen name the is availably I have tried many. Every simple or outlandish name I have entered generates the same message screen name not available. I'm at my wits end I've been using Photoshop since Photoshop version 3. Over the years it seems to get harder and harder to communicate with Adobe....
Notes to Customer
Saturday, June 12, 2010 1:58:07 PM PDT
Dear John,
Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
As this issue would require support from a senior level and hence I am forwarding your case to the next level of support for extensive research and to find a resolution for the problem at hand. I'll get back to you once we receive a reply from the concerned department.
Please note that the expected turnaround time for resolution to this case from next level of support is 5 business days. I apologize for any inconvenience caused.
We are always happy to assist you however, in future if you face any technical problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support. Have a nice day.
Regards,
Saurabh Jain
Adobe Technical Support
Notes from Customer
Tuesday, June 15, 2010 12:03:49 PM PDT
simpler then I first thought. Upon more investigation this is what I see.
I skipped CS4 and when I installed CS5 I discovered a nasty bug had been introduced is Photoshop's Action facility most likely in CS4.
Action that add adjustment Layers clipped to the current layer that step is recorded Make adjustment layer with Clip.
Action that add adjustment Layers not clipped Step records as Make adjustment layer.
When a step Make adjustment layer with Clip is played back that is what Photoshop does.
When a step Make adjustment layer is played back what Photoshop does is look at the adjustment panel clipping icon state and and if it is clip to current layer Photoshop does clip the adjustment layer to the current when is should be applied to all.
Many of the actions I have created add adjustment layer applied to all then later clip them to the current layer. These actions generate an error message if the Adjustment panel clipping icon is set to clip. Because the layer get added clipped clipping it is not available. The strange thing is the layer is clipped the way I wanted it to be. But actions I recorded where I want the adjustment to apply to all are clipped and the is no error message just wrong results.
Notes from Customer
Thursday, June 17, 2010 1:00:02 PM PDT
I was told 24 hours to fix my ID. I kept myself logon this machine.now I can not even logon.
Notes from Customer
Friday, June 18, 2010 1:31:42 PM PDT
My user ID is now operational again after I requested an password e-mail so I could reset my password. When I received the e-mail I was able to set my accounts password and once again participate in Adobe's forums.
The is still no change in the status of my bug report. I would like to be able to play actions and know the will work the way there were recorded.
Notes from Customer
Saturday, June 19, 2010 6:56:24 AM PDT
Create a one step action that add an adjustment layer that applies to all layers.
Play that action with the icon in the adjustment panel is set to apply to all layers. Change the status of that icon to clip to layer and play the action again.
You will find the first adjustment layer was added correctly apply to all layers like it was recorded the second adjustment was added clipped to layer when it should be applied to all...
Notes to Customer
Thursday, July 1, 2010 9:53:35 AM PDT
Dear John,
Thank you for contacting Adobe Technical Support. My name is sauarbh. This is in regards to your concern posted on Adobe web support portal regarding an issue with Adobe Photoshop CS5.
I understand the importance of your time in getting the issue resolved and we assure you that this will be taken care of with utmost importance. We appreciate your cooperation with us.
As your issue demands a real time interaction, so we are arranging a call back for you.
Please provide the below mentioned information so that our call back team can contact you to resolve your issue:-
1. Your Preferred Day to attend the call
2. Your Preferred Time to attend the call
3. Your Time Zone
4 Your Phone Number
The callback team works from 10 AM to 7 PM PST.
Kindly revert to us with the above stated information so that our call back team can contact you within 24-48 working hours.
Please note :- Our Call Back team works Monday through Friday.
The callback team works from 10 AM to 7 PM PST.
Regards,
Sauarbh Jain
Adobe Technical Support
Notes from Customer
Thursday, July 1, 2010 10:10:44 AM PDT
Please provide the below mentioned information so that our call back team can contact you to resolve your issue:-
1. Your Preferred Day to attend the call
Mon through Friday
2. Your Preferred Time to attend the call
1 PM to 10 PM any time
3. Your Time Zone
Eastern USA Time
4 Your Phone Number
845-xxx-xxxx
Notes from Customer
Friday, July 2, 2010 8:43:30 PM PDT
July 2 Adobe support called me once again they share my display and I demonstrated the bug for a second time. This time the stated they were recording my demo. After I demonstrated the bug they put me on hold for a while. Upon returning they informed me that there was still no circumvention or fix for this problem. They wanted to know if I was at the latest software level they were still sharing my display so I did a Photoshop Help About Photoshop to show I had the latest update Photoshop version 12.0.1. Told me they were not capable of handling this problem and would have to refer this to senior technical support that they would determine if it was a bug. What a joke Adobe junior technical support can not even recognize a bug when it has been demonstrated to them on two occasions now and also received several case update from me. Adobe you need better support personal.
Notes to Customer
Thursday, August 5, 2010 2:39:56 PM PDT
Hi John ,
Thank you for getting back to us.
I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.
I would like to inform you that your issue has been logged as bug so the workaround is obviously to make sure the clip to layer is not enabled prior to running any of these actions.Also my Product Team and Engineering Team are working on this issue you can use the work around as mentioned above.
This should resolve your issue. If it does, please let us know, however in case it does not; please revert with any new information that you might want to add which will help us in resolving your issue.
You can also try referring to our knowledge base and User to User forums by clicking on the following links:
Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
Have a nice day.
PLEASE NOTE: we will be waiting for your reply on this case. In case you are unable to respond we will be sending you a reminder on the 2nd day (From the day of our response to you) and then the case will be auto closed on 7th day assuming your issue is resolved. However, you can reopen your case by visiting our web support portal and we will be happy to assist you further.
Regards,
Adobe Technical Support
Notes from Customer
Sunday, August 8, 2010 9:26:50 PM PDT
Any work around does not solve my problem. Thousands have downloaded my actions. There is no way that I can contact them to make the aware of any work around. I can code around this bug but again I have no way to get the update to those that have downloaded my actions for they are free. All that is logged is the number of downloads. No registration is required so there is no way to contact the users that downloaded my actions. The problem will only be resolved when adobe updates Photoshop and fixes the problem.
Notes to Customer
Wednesday, August 11, 2010 1:58:23 PM PDT
Hi John ,
Thank you for getting back to us.
I would like to apologize for the delay in providing you a faster resolution to your issue and appreciate your patience with us.
I have logged this issue with my Product Team and Engineering Team as Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/
I am closing case#{181636711}, if you have any new information, please contact my team within 14 days, with the details, so we may re-open the support incident.
You can also try referring to our knowledge base and User to User forums by clicking on the following links:
Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
Have a nice day.
Regards,
Adobe Technical Support
Notes from Customer
Thursday, August 12, 2010 9:13:56 PM PDT
This case should not be closed till there is a fix for this bug. How can Adobe Support close a bug report when Adobe acknowledges its a bug where Adobe Support does not provide a fix. Blowing smoke with statements like "if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site". Photoshop CS3 work correctly Adobe broke the Action Player in CS4 and its still broken is CS5. "if a fix is possible!"!!! Are you joking? What kind of support is that? Do you get a bonus for closing bug reports without fixing the bug? Does it make you look good inside Adobe. I can tell you from the outside there is a foul stench emulation from Adobe Technical Support.
Notes to Customer
Monday, August 16, 2010 2:30:22 PM PDT
Dear John ,
Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
This issue would require support from a senior level and hence I am forwarding your case to the next level of support for extensive research and to find a resolution for the problem at hand. I'll get back to you once we receive a reply from the concerned department.
Please note that the expected turnaround time for resolution to this case from next level of support is 5 business days. I apologize for any inconvenience caused.
We are always happy to assist you however, in future if you face any technical problems with Adobe products, you may also try referring to our knowledge base & User to User forums by clicking on the following links:
KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support. Have a nice day.
Regards,
Adobe Technical Support
Notes to Customer
Thursday, August 26, 2010 4:25:48 PM PDT
Dear John ,
Thank you for getting back to us with the required information and we appreciate your patience in helping us to resolve your issue as soon as possible.
I would suggest you to please go to through the KB document to move actions from Photoshop CS4 to CS5 given below :
http://kb2.adobe.com/cps/860/cpsid_86020.html
Please make sure about the loaction of actions which you created or saved in Photoshop CS4, go to that location and make sure you have all the actions there.
Did it ever work in Photoshop CS5?
Try to make a copy of the action that he is trying to run, remove the 'Hide' command and re-record hide in PS CS5, put it into the action, and see if that works.
Or try making a short action along with Hide command . If this works, then something might have got changed between the version.
KnowledgeBase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support. Have a nice day.
Regards,
Adobe Technical Support
Notes from Customer
Friday, August 27, 2010 8:15:11 PM PDT
This is the reply I received from adobe support you. I want this case open till it is resolved. Your trying everything to close it unresolved. Now your giving me instructions on how to migrate from CS4 which I don't have??? Please fix bug #{2679265}.
++++++++++From Adobe support+++++++++
I have logged this issue with my Product Team and Engineering Team as Bug #{2679265}. Adobe’s Engineering Team will look into this issue, and if in the future a resolution or fix is possible, it will be available from the Adobe Systems product update web site: http://www.adobe.com/downloads/updates/
I am closing case#{181636711}, if you have any new information, please contact my team within 14 days, with the details, so we may re-open the support incident.
+++++++++++++++++++++++++++++++++
Notes to Customer
Monday, August 30, 2010 5:14:11 PM PDT
Hi John ,
Thank you for replying back.
I would like to inform you that that we are working in techinical support department and fixing any issues or Bug with the product is done by the developers team. As they are already working on it and we don't have any update as how much time that gonna take. If you want we can have the case as open and as soon as there is any fix for the same, you will be getting the update on Adobe website.
I hope this will address your concern.
You can also try referring to our knowledge base and User to User forums by clicking on the following links:
Knowledgebase: http://www.adobe.com/cfusion/search/index.cfm
U2U Forums: www.forums.adobe.com
To know more about Adobe products, please visit our product page:
www.adobe.com/products
Your technical support case number for this interaction is: 181636711
Thanks for contacting Adobe Technical Web Support and we appreciate your time spent.
Have a nice day.
Regards,
Adobe Technical Support
Notes from Customer
Tuesday, August 31, 2010 7:51:16 PM PDT
Yes leave it open
Notes from Customer
Monday, September 6, 2010 5:57:14 AM PDT
Thank You
Adobe Support Call me and told me it would be fixed in the next release of Photoshop and asked me if they could close the case. I replyed IMO that is not the proper thing to do do what you want...
========================================================================================== ========================
As you can see Adobe marked the case
Status
Withdrawn
by Adobe over my objection. -
Error 1324 + PDF's are defaulting to Photoshop CS2
I recently installed a trial version of Photoshop CS2 which was on a disc lent to me. I am now regretting this action because when I go to open a PDF file it defaults to Photoshop instead of Acrobat Reader.
When attempting to un-install this trial version of CS2 I get an error message "Error 1324. The path 'My Pictures' cantains an invalid character"
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Please guide the steps in configuration & also the inbound delivery cycle (Process flow).
Points will be rewarded for all the helpful answers.
please feel free any relevant & useful links & material regarding the same.
Thanks & Regards,Dear John,
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But I want to know the Shipment & transportation part of this scenario.
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Dear all experts,
I am new in SAP Netweaver and I am trying to get certify my products. Thus, I have some questions and appreciate you can help to clear my doubts below.
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Message was edited by: Adam LeeHello Adam,
You sent this other question (below) to my email box. I will answer it here so that other people will benefit from it. To unlock an object which someone has locked, goto homepage of SAP Exchange Infrastructure --> Click on the link at the upper right hand side called "Administration" --> Enter the User name and password (you might not have authorization) to display page --> Select "Lock overview" (left panel) and remove the lock of your selected user.
I've gone ahead to remove it for you.
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Have you also asked your consultant to look into this?
Regards,
John Ta
From: Adam Lee [mailto:[email protected]]
Sent: Monday, Oct 09, 2006 12:19 AM
Subject: RE: Category "SAP NetWeaver - Exchange Infrastructure " has been updated by Adam Lee
Dear John Ta,
Thank you for your kindness and willing to help.
I have sent out contract for the certification. Tuhin is the assigned
consultant to us.
By the way, I have one more question here hoping you able to help me. I
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DT_PO_RESP | http://ep-net.com/xi/eProcurement/scm/40 currently being edited
by user EPASIA"
It seems that this object is being locked as I do not have any screen
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Thank you.
Best regards,
Adam Lee. -
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between the CRM server and the Groupware server, in this case, it would be the AMC server.
I was wondering on:
1. the impact it would have on the above matter, if patches were to be applied on the server
2. whether there is a relation between the Group Connector and ICI interface, that would cause an impact on IC Webclient if patches for the browser upgraded is applied to the CRM server. There is no patch available for Groupware Connector for I.E 7.0.
The patches to be applied are for the following components:
SAP_ABA - Cross-Application Component
SAP_BASIS - SAP Basis Component
SAP_AP - SAP Application Platform
SAP_BW - BBPCRM
Please assist. I'd appreciate your help.
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