Decision popup on click of a custom toolbar button during the call

Hi,
I created a custom button in the CTI toolbar to open up a decision popup. The popup opens fine when i am not in the call whereas if i am in a call the popup doesn't open.
Is this the standard behaviour? If that is the case is there any workaround to open a popup during the call?
Thanks
Selvan

IF param1-value EQ 'ZPOPUP'.
      DATA lo_popup TYPE REF TO if_bsp_wd_popup.
      lo_popup = me->comp_controller->window_manager->create_popup_2_confirm(
                            iv_title          = 'Test Popup'
                            iv_text           = 'Test Popup'
                            iv_btncombination = if_bsp_wd_window_manager=>co_btncomb_yesno ).
      lo_popup->open( ).
      RETURN.
    ENDIF.

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