Delays in BT Infinity activation...clueless about ...

Hi all
My BT Inifinty was supposed to be axtivated on Wednesday night. I seem to have FTTP, with an OpenReach white color box installed inside the flat. I received the Hub5 on Wednesday afternoon, and as per instructions plugged it into the OpenReach box.
However, midnight Wednesday came and went by, and the Hub5 still glows orange. No blue light in sight.
The order status says this: "There is a delay to the provision of your Broadband order which we are currently investigating with our suppliers. We will keep you informed of any progress, please keep checking online for further updates."
I called BT, and they said that OpenReach is having issues in settiing up my service, and that they are working on it.
I checked with my buildings conceirge, and they said that almost every day they see a BT engineer coming here to do their magic. My query is that does my account also need an engineer to visit the building, and do something in the BT room in the basement? When i talk to customer service they keep telling me that an engineer appointment is not required...very confused...

First, it's FTTC not FTTP.
The fibre goes to the cabinet and copper wire to the house.
If you have a Home Hub 5, remove the white Openreach box and connect the DSL line directly to the Home Hub 5's DSL port.
The issue is probably with the equipment in your house not communicating with the equipment in the cabinet correctly.
N.B. The instructions provided with the Hub 5 are incorrect regarding the usage of the white Openreach modem. It's not required as the hardware needed for FTTC conversion is built into the Hub.
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BT Infinity activation/connection problems

Hello all,
Please help!!
As part of a house move I had the opportunity to upgrade from standard broadband to Infinity....Initially my activation date was 7th April 2014, and my TV and landline were both completed on that day. Infinity activation was put back to 14th April, and I got the text and email yesterday to say it was all ready.
I set up the HomeHub 5 as per the instructions and got the orange power light with flashing red broadband light. I tried restarting/resetting the homehub a few times with no luck, so decided to wait until after midnight.
Tried again today, same issues. Called up and spoke to someone in India, hoping for a quick fix, but could only stay on the phone for 30mins or so before heading to work. On the phone I basically got talked through all the usual stuff that I had already tried - restarting, resetting, check the socket, all of those seem to be fine.
Can anyone help me? It's already been over a week since I was supposed to be up and running and it's now getting very frustrating!
Cheers in advance

Hi Wesley88
Welcome to the forums.
I'll find out whats going on here.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Im in the caribbean and we speak english but netflix shows everything in spanish or some other foreign language and im clueless about how to get it to show in english

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I just wanted to post here to recount my experiences of trying to have infinity activated in my apartment. I have explored every other avenue to try and resolve this issue but to date no progress has been made.
My partner and I have sent emails, spent at least 10 hours cumulatively on the phone with support and have waited around the house for 3 failed appointments! Only one of these bothered to send any form of notification that they wouldn't arrive. Which is the very minimum one would expect. That's 3 days off work for my partner and since she is working on a temporary contract basis, 3 days of lost wages.
I really cannot express how frustrated I am with the whole process. Support have been no help whatsoever. Yesterday we were told there is an issue with our line which needs to be resolved before this can proceed. No one could explain when that might be, what the issue was, why we were sent the equipment and given an appointment or most importantly, why we weren't informed of the error before taking the days off work?
Despite assurances, an engineer has failed to show up again today and we did not receive the promised call from support. It's been nearly 4 weeks now without any resolution or explanation from BT. I've lost all faith in the company and unless I am contacted between now and then, I am going to cancel my order as soon as I get home from work. I just thought I'd share my experience and maybe get some explanation for why we've had to waste so much time and money on this.

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mj25 wrote:
APPLE - clueless about its own software !!! Can anybody please give me a straight answer to this question - how do I zero out my Apple SSD ??
I have spoken to Apple engineers in-store and via phone support and nobody seems to know how to do it, in fact the guys at the retail store were not even aware that the option for secure erase has been disabled for macs with SSD running Lion. Now im aware that some people will say this is to protect the lifetime of the SSD, but this is irrelevant as Apple SSD's running Lion has TRIM utility. Furthermore to save people's time you cannot do it by externalling booting or by holding down C or CMD+R !
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I have plugged my phone into the socket directly and the line is clear. It is only when I plug an ADSL filter in that the line is noisy, with or without the modem plugged in. I have tried three different phones, including a brand new BT phone, 6 ADSL filters and 1 filtered face plate, but am still getting a very noisy unusable line.
I contacted 151 and they are insisting that there is not a fault on my line and have told me that I may have a charge of £129.99 if my home equipment is faulty although I cannot see how 3 phones and 7 filters can all be faulty! It is only since infinity activated that I have had this problem.I have an engineer booked for tomorrow (Thursday), but just wondered if anyone has any ideas what this could be. Thanks

het_uk wrote:
imjolly wrote:
het_uk wrote:
The faceplate should have been replaced with a VDSL filter when Infinity was installed. You shouldn't need any filters if you have a new faceplate with the DSL and telephone sockets.
Do you have extensions?
if you get infinity 1 then for most it is self install and there is no SSFP just filters same as adsl hence why I asked if infinity 1 or 2
As I was responding to the OP, you already did
I was just showing that just because you have infinity installed you need not necessarily have had a new filtered faceplate fitted
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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My BT Infinity 1 activation date was supposed to be the 9th October. The hub arrived 2 days before the activation date which was a comfort at the time.
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EVERY time I get transfered to the right person they say they'll have to call me back in 5 minutes which doesn't happen. This has happened 8 times. The last time I contacted someone I stressed that nobody had ever call back, to which he said he would definately call me back before 5pm (which was in 4 hours time) - this never happened.
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Hi EVenvell,
I'm sorry your BT Infinity broadband is not working, please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help you get this sorted. You can find the link by clicking on my username.
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Delays in BT Infinity activation...clueless about ...

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