Noisy line after infinity activated

Hi, I had infinity installed & activated whilst I was away on holiday. On my return I picked up my phone to make a phone call and the line was very noisy (it was clear before infinity activated, on our old broadband).
I have plugged my phone into the socket directly and the line is clear. It is only when I plug an ADSL filter in that the line is noisy, with or without the modem plugged in. I have tried three different phones, including a brand new BT phone, 6 ADSL filters and 1 filtered face plate, but am still getting a very noisy unusable line.
I contacted 151 and they are insisting that there is not a fault on my line and have told me that I may have a charge of £129.99 if my home equipment is faulty although I cannot see how 3 phones and 7 filters can all be faulty! It is only since infinity activated that I have had this problem.I have an engineer booked for tomorrow (Thursday), but just wondered if anyone has any ideas what this could be. Thanks

het_uk wrote:
imjolly wrote:
het_uk wrote:
The faceplate should have been replaced with a VDSL filter when Infinity was installed.  You shouldn't need any filters if you have a new faceplate with the DSL and telephone sockets.
Do you have extensions?
if you get infinity 1 then for most it is self install and there is no SSFP just filters same as adsl hence why I asked if infinity 1 or 2
As I was responding to the OP, you already did 
I was just showing that just because you have infinity installed you need not necessarily have had a new filtered faceplate fitted
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