Delete credit memo work item created in VA01 when the user change value

Question

Hi,
In T.code VA01 Credit memo request is creating, this document will automatically create  work item.  Based on Net value in credit memo request, the work item should go for 5 levels of approval. After 1st person is approved, the workflow initiator realized that the net value in created Credit Memo request is wrong; he is going to VA02 and correcting the net value. Again we have to create new work item for this and delete the already created work item. Client has clearly mentioned when ever there is change in 5 critical fields in VA02 then only create fresh work item otherwise no need to create SECOND TIME work item. Net value is one of the critical field in the list.
How to track already created credit memo request and how to delete the previously created work item. What is the feasibility of this requirement and how to handle this situation?
Regards
Vijay

Answer 1

Hi,
Just put a Fork and put 1 out of 2 outcomes and in the first alternative, you put your witem that goes to user B. In the 2nd alternative, put a Wait for event "CHANGED". And after this, put a process control step with "Set workitems to Obsolete" or "Cancel workflow" etc., depending on your requirement.
Pl note that this will only take out old witems, but you need to send a new witem for which you need to trigger another instance of the workflow as well. pl put CHANGED event also as one of the triggering events and use condition editor to restrict the fields that triggers the workflow.
Also, look into the IMG config of the following path. This might be a fitting solution.
In SPRO, go to Financial Accounting (New)---> Financial Accounting Global settings(New) -
>Tools --->Workflow ---> Workflow for Document Parking -->Reset Release Approvals(Customers).
Here, you can list down the fields, the workflow should restart. But, then you need to give the workflow details etc., in the relevant config settings.
We have used this in restarting workflows for General Ledger(GL) documents' workflow when some important fields are changed.
For this config settings, look into the following help link.
http://help.sap.com/erp2005_ehp_02/helpdata/en/01/a9cdd8455711d182b40000e829fbfe/frameset.htm
Hope this helps.
venu