Deleting corrupted backup
Where do I find the iTunes 10 backup file(s) on a Windows 7 64 bit machine? When connecting my iPad 2, iTunes automatically initiates a backup which gets stuck in an endless loop. I think the problem is a corrupted backup so I want to rename the current backup file(s) and try a fresh one to see if that solves problem.
Thx, Jim
If you deleted them and they are not in the trash can, and you did not back them up before you deleted them they are gone.
Similar Messages
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I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?
iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ -
While trying to update my iPhone 4s I received this "iTunes could not backup the i Phone "Owner's iPhone" because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again. I have a PC and cannot find the backup in question to delete. Any ideas?
Here are location of your Backup folder(s):
Win7 - C:\Users\<username>\AppData\Roaming\Apple Computer\Mobile Sync\Backup
Vista - C:\Users\<username>\AppData\Roaming\Mobile Sync\Backup
Winxp- C:\Documents and Settings\<username>\Application Data\Apple Computer\Mobile Sync\Backup -
I inadvertently deleted my iPhone backup on my MacBook Pro. I restored iPhone to factory settings and then synced remotely with iCloud. However the error message repeatedly states:
iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again.
Any ideas as to how this can be resolved please. Thank you very much.My wife's iPhone 5 would not backup, after upgrading to iOS 8. The "genius" at the Apple store succeeded in DELETING, the only recent backup of her phone so
recovery became more critical.
I followed all the procedures for troubleshooting it, but still it would try to backup and then stop due to an error. We particularly wanted to preserve some game data/history/progress that she'd been working on for years. This game (Dream Fish) would no longer open after the iOS 8 upgrade ... and the phone would not successfully backup, and so we had no confidence that it would restore from an older backup either. I googled for solution and found Phoneview and iFunBox. These apps allow you to see & access data files in the iPhone. Phoneview was too fragile and crashed when copying a file any size.
I found "iFunBox". iFunBox was excellent. I used iFunBox to recover her game data. It allows you to make a copy of data files that reside on the iPhone... and store them as a manual backup on the Mac.
And in the process I found 2 games that caused iFunBox to crash. The 2 games in question were not important enough to try to keep, so I deleted them from the iPhone.
So then, I had a manual backup of the important iPhone data, and had eliminated two game files that apparently had a conflict with iOS 8.
My next Backup attempt was successful. The iPhone with iOS 8 would now backup to both the Mac and to the Cloud.
Next I deleted Dream Fish from the iPhone and downloaded a fresh version from the Cloud. The new Dream Fish with no history opened in iOS 8.
Then I used iFunBox to copy my wife's Dream Fish data history from the Mac back into the new game.
Once the transfer was complete, Dream Fish would now OPEN and all of her progress was there and working like normal.
Hope this helps. -
Error message when attempting to backup up iPhone4S to Mac says "iTunes could not back up the iphone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again." But how do I delete the backup? Can't find answer to that anywhere.
We had this problem after upgrading to iOS 8. The iPhone 5 would not backup either to the cloud or to the computer. Backup always ended with an error message.
Long story short, with the help of iFunBox ( which I used to make manual backups of some important iPhone data files ), I discovered two games that
would crash iFunBox. They were not important games for us, so I didn't try to isolate the offending data files. And I deleted the two games from the iPhone.
Apparently these two games conflicted with iOS 8 just as they did with iFunBox. The next backup without those games was then successful.
I backed up to both the Mac and the cloud.
Hope this helps. -
I am using iphone 3GS, after syncing for few times and got the errors. I deleted the backup from Edit-> Preferences-> Devices. Then I synced again, there was an error message: itunes could not back up the iphone because the backup was corrupt or not compatible with the iphone. What can I do? I have no backup anymore on ituens.
babesharon
I closed iTunes & manually deleted the file which was still stored locally even though it didn't display in Preferences. I have vista so I went to
C:\Users\{user name}\AppData\Roaming\Apple Computer\MobileSync and deleted everything in the Backup folder (though I left the folder as is). If you have a different OS search the apple website for the backup location.
I reopened iTunes & Synced with out a problem. I also got the update to install.
Good luck. -
Every time I sync my iTouch I get the following message - "iTunes could not back up the iPod because the backup was corrupt or not compatible with the iPod. Delete the backup for this iPod, then try again." However, when I follow these instructions, delete the backup and try again - I get the same message. Any ideas what is wrong?
Hi,
Try this thread. https://discussions.apple.com/message/12661408?messageID=12661408
Carolyn -
I just got my refurb iPad in the mail. I am trying to set it up, but i am getting this error message " iTunes could not back up the ipad because the backup was corrupt or not compatable with the ipad. Delete the backup for this ipad. Then try agian." How do I do that?
It sounds like the iPad wasn't erased to me. If the iPad is totally cleared of content, there should be nothing on it and no backup to create.
Without connecting the iPad to your computer - Launch iTunes on you computer and go to Edit>Prefences>Devices. Do you see an iPad backup in there? If you do see it, delete it. -
I tried to update my iPhone4's, but get the following error message: iTunes could not back up the iphone "iPhoneName" because the backup was corrupt or not compatible with the iphone. Delete the backup for this iphone, then try again.
The solution will be found here, select your computer type and software.
http://support.apple.com/kb/TS2529 -
Error message says I have to delete a corrupt backup file?
Error message says I have to delete a corrupt backup file, but under my preferneces & under my devices, there is no old backup file to delete, so I can't delete a corrupt one if i dont have any?!
I know this is a late reply was wondering if you had the problem still as I have been having this problem for many months. Today I was looking around getting ****** off why it was not working and I found my culprit and thought I would see if it would help you. Not sure if you, like me, changed your itunes media store location somewhere other than the default location. What I noticed was in Users>UserName>AppData>Roaming>AppleComputer>MobileSync there was a backup folder with a shared link icon on it and when I double clicked on it windows promptly brought up an error that its location was not valid. So I figured since it was not valid and I did not have any backups anyways I deleted the folder and then went to itunes and tried a sync and it worked perfectly again. The backup folder was re-created properly and the stupid corrupt error went away.
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iPad1 can not install software 4.3.2 update - message - due to corrupt backup - but when I go to delete backup there is no backup in the device section of itunes under preferences
The problem was cured by going to <user>/Library/Application Support/MobileSync/Backup and moving the files from that folder to desktop and the ipad backed up and the software installed
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When trying to backup my phone it's saying it's corrupt and to delete previous backup
I can not backup my phone because it is saying it is corrupted and try to delete previous backup and retry. I don't know/ can't find where to delete the previous backup.
I did what you said and it did work, thank you. But it is still saying it's corrupted and will not back up. Can you help me with this problem?
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How do you delete a corrupt backup?
How do you delete a corrupt backup?
If you mean from iTunes on your computer, launch iTunes and the go to Edit>Preferences>Devices. Find your backup in the window. Click on it to select or. Click on delete. You can also right click on the backup and select delete from the contextual menu.
I Don't think you would know if an iCloud backup was corrupt, but you delete those in Settings>iCloud>Storage and Backup>Manage Storage>Backup Name>Delete Backup. -
I have replaced my old iphone. I had an older backup on my pc where I keep my ipad backup as well. I have also updated and verified that the new ios is correct.
Came home and decided to backup the old phone to recover photos, music, apps, etc...
Connecting the old iphone,I get the backup corrupted message that everyone sees.
I go into the backup directory and delete both backups, restart the itunes, restart the PC, and then reconnect my iphone to the pc whihc restarts iTunes.
Tried to backup the old phone again and still the same message...
So, this is the new world where you cannot backup a "smart phone"....
Anyone got any ideas as to what needs to be done?thevoice wrote:
-Snip-
Connecting the old iphone,I get the backup corrupted message that everyone sees.
-Snip-
I've personally never seen this message.
And what it means, quite simply, is that there is corrupted data in your iPhone, so it will not let it make a backup so that the corrupted data does not get saved and passed on.
All you can do here is manually transfer your photos, contacts, calendars to your computer. And then transfer your purchases. You will not be able to make a backup. -
Corrupt backups & deleted music
greetings, forum newbie here :P
Recently, I gave my mother an ipod touch (4th gen), to take with her on vacation.
we had some trouble after we bought it.
Mostly we had to keep restoring it to factory settings because my computer wouldnt recognise it anymore, or it would go into recovery mode without warning
It also kept removing any music from the playlist (it kept the files, they just couldnt be accessed).
I brought it back to the store a few times, but all they were able to do was restore it, same as I did at home.
After we got it working again, I reloaded the deleted music, my mom left on vacation, and came back after a few weeks.
It appears that just after she left, the music was removed again, but there were no other problems during the time she was gone.
When I connected the ipod to my computer again, the ipod began updating, and had to be restored to factory settings.
when i then tried to restore from backup, Itunes told me the backup file was corrupt. I tried with other, earlier backup files, they were corrupt as well.
Can anyone tell me what is up with this Ipod, and maybe what to do about it?
also, is there anyway to recover my mom's vacation pictures from the " corrupt" backup file?
thnx in advance
ps: the Itunes version is 10.1.0.54 , running on windows 7It can't be deleted or hidden.
Use the Spotlight search and verify that it is on the iPod. It would appear that you moved it to somewhere where you can't find it.
You can reset the screen layout by going to Settings>General>Reset>Reset Screen Layout.
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