Desperately need help with a networked printer and SMB sharing for windows

Complete xServ newbie here. I'm a windows/novell admin, with limited experience in Unix and Linux.
Against my advice, a client of mine that owns a small office of 20 people bought an XServG5 to act as a server for 20 mixed Windows PCs. File sharing services are working fine. I've created the users, set up groups and rights - that's all good.
I cannot get an SMB shared printer to work from the windows machines. They run through the network printer install just fine, it shows up online, etc. However, when print jobs are submitted they DO show up in the printer queue on the server, sit there for a while, and then get moved to the completed box.
They never print. There's not any indication that the job is even submitted to the printer. I can print to the printer just fine from the server itself, but the windows clients don't work, but they don't return an error message.
Print services are running on the server, I've configured the printer name to be less than 12 characters for the share, and indeed it does pop right up during the "add network printer" routine.
Ideas? I'm not even sure what questions I'm supposed to be asking, such is my ignorance of the OS. I do know that I followed the documentation to a T, and according to Apple this should work.
Thanks in advance for the help. I'm extremely frustrated.

We have the same problem. Our printer worked for about 2 years but failed similar to yours after a system update.
Can you go into the Windows service, Logs, Printer Service. Copy and paste the log here. What I am looking for is a line like lpr: CANNOTCONNECTCLIENT or something similar to this.
What I expect is that you have a problem where the cups defined printer is not usable. We can't get our problem fixed either - but am just curious if you have the same thing. We reloaded our server, applied all of the update and still cannot get it to work.
Again, I think it stems from the update.

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bash-3.2# cat /etc/cups/printers.conf
# Printer configuration file for CUPS v1.3.8
# Written by cupsd on 2008-07-26 22:34
<DefaultPrinter Epson>
AuthInfoRequired username,password
Info Epson
DeviceURI socket://192.168.0.100:9100
State Idle
StateTime 1217108079
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Shared Yes
JobSheets none none
QuotaPeriod 0
PageLimit 0
KLimit 0
OpPolicy default
ErrorPolicy stop-printer
</Printer>
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Last edited by keratos (2008-07-26 22:07:45)

EDIT:
SOLVED!
the problem was that gutenprint needed to be installed.
I looked at the rastertops file in /usr/lib/cups/filter and it was very small, handfull of lines, but refered to gutenprint (whatever that is).
"pacman -Q gutenprint" revealed it was not installed.
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