Details Item : Service duration was not updated

Hi everyone,
When creating a service request, we have a green alert saying "Details Item 10: Service duration was not updated".
We assume this has an impact on the process of service request but after customizing date profile for header and item it does not solve our problem.
Has someone would have faced the same issue and would know what's the solution?
Thanks,
Anaïs

Hello Rashmi,
Thank you for your answer. That was exactly what I was looking for.
Would you be able to give me more explenations of the usage of this customizing?
If I get it right,service and response profile is used for default product 'Investigation' on service request.
However, what if I don't want dates to be automatically calculated? We have a service open 24/24 and dates are calculated following some contracts attributes.
Thank you for your help,
Regards,
Anaïs

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