Did you not get what you paid for and think you got jipped?
Yesterday, July 25,2013 I bought 4 songs from iTunes,and I received an error code saying the purchase could not be made and to try again latter. I went and checked my bank account and saw that the purchase had been made. I get on iTunes again today and it says that I did not buy those songs,so I bought them again and they downloaded this time. The 4 songs costed $4.92 and I bought them a second time for $4.92. I spent $9.84 (my math was off when I emailed them I told them $9.92). Now I have to wait until they email me back and so on. Has something similar happened to any of you? BTW this isn't the first time this happened to me.
I got those emails and they said I have to wait 48 hours. I know I have to be patient. I just posted this to see ancd find out if this has happened to anyone else. I had incomplete tracks too and I solved it. I just deleted the song from my library and redownloaded it or a different version. Until my problem is solved I think I won't use iTunes store for a while.
Similar Messages
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Downloads from itunes fail - error code 8003 - what does that mean, or more importantly, how do I get what I paid for?
Try the troubleshooting for that error code on this page : iTunes: Advanced iTunes Store troubleshooting - Apple Support (search for '8003' on the page, it's just below half-way down)
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Can't get stuff I paid for and downloaded to new computer with itunes.
Ok, I was having some major issues. I posted them here: http://discussions.apple.com/thread.jspa?threadID=2569987
So I decided to download Itunes to my laptop and start over. I tryed to start my desktop to deautherize thta computer but I found out its dead now.
After installing Itunes and signing in to my account, authrizing this computer I go to check downloads to download all the stuff I paid for in the itunes store. Last time I switched computers all i had to do was do that and it would download it to the new computer.
Now it says everything was downloaded to this account. It does not download what I paid for. It says I can burn it to a CD/ DVD or link it with home share.
How can I burn it to a CD if the computer its on is dead? I can't get into the dead computer through my network and home share.
How can i get the songs/ apps/ movies I have paid for with my hard earned money to download to my account on this new computer?
I am VERY frustrated with Apple right now. No one has answered my posts, then when I check for phone support, it says they want to charge me.I go to check downloads to download all the stuff I paid for in the itunes store.
That function is for items which you haven't previously downloaded from anywhere, such as season pass episodes not available at the time of purchase.
How can I burn it to a CD if the computer its on is dead?
Put its hard drive into an enclosure and copy the files directly.
How can i get the songs/ apps/ movies I have paid for with my hard earned money to download to my account on this new computer?
Applications can be freely redownloaded the same way you purchased them. For other content, click here and ask if the hard drive is dead.
(53706) -
I can not get into my paid for PDF program-
Hi- I am having a great deal of hardship in trying to use the PDF program I signed up for- I may be at fault since I was able to open the startup etc. and now can not- I deleted an older PDF program I had and I may have deleted a part or all of my Adobe PDF as well- I talk with your support person- order #185313234 and found it very difficult to understand his help {broken up language} I just want to get into this paid for program and I would like to get to it thru two defferent e-mail addresses if possible- [email protected] & [email protected] - I have had these for my past business of over 50 yrs. & don't want to give them up- I do from time to time consulting since I am a graduate Architectual Engineer- Please help me out- in english- I am going to try and reset my computer to a few days ago and see if I can get the PDF program back- Bill Carr
You can subscribe with only one email address. But this is just what you sign on with. Check your receipt to see which one you used to purchase with. No need to give up any others.
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Ok, so ever since I came to BT my broadband speeds have plumeted.
I see many of you complaining for 2000kbps well try being capped at 350kbps.
Why is the exchange throttling my speed to such an extent, when I was with talktalk, one phone call, they put me on the highest priority profile, this made me get 10x the speed im getting now with no stability issues.
So if I'm paying for BT Unlimited, which im sure most of you know isn't exactly cheap, then I want better speeds.
Before anybody gives me the link to the speed wizard or the sticky above, ive gone through all of them and none of them worked up helped, some actually made it worst.
At 30KB/s I can't even watch a youtube video, can't go on any of my online games or download any applications.
It even takes me a good few minutes just to recieve my emails!
Im sorry but if I got better speeds for £5 a month on talktalk, if im paying 6x that now, then why is it 10x worst?your down attenuation shows you are on a long line from the exchange probably about 5km line length. the kitz speedchecker shows you are getting a good connection for your line length and even an LLU would only be slightly higher than you are getting http://www.kitz.co.uk/adsl/max_speed_calc.php
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
A deduction was made from my bank account on 10/19/12 by APPLE ITUNES STORE
for a purchase and/or payment that I never made and nver authorized. I want to know why
this $$$ was deducted and for what purpose. I ALSO WANT MY $$$ REFUNDED TO MY
ACCOUNT IMMEDIATELYStop shouting. We are all itunes users just like you.
Look at your purchase history and see what the charges were for.
If you beleive it was in error then contact itunes support -
Can anyone tell me what a good set of software tools is used to determine all of the speed settings and characteristics of things like "am I getting 800FSB?" I'm really new at this and I'd like to at least know if I'm getting what I paid for. Thankfully, the system is stable and I'm not upgrading bios until it's all ironed out as I don't have the complete skill set or patience -really- to deal with a ton of instability issues. I know about some software tools like cpu-z, MBM, speedfan and wpcuid(31a). Is this all I need to find out this info? I'm still most concerned about my sata drive (only drive in system) as I don't think it installed correctly, but it is working at least. here's the stats:
Winxp sp1
865PE fis2r
antec true 430 dual fan -damn that's a lot of wires-
seagate 120 GB SATA 'cuda
lite on Combo dvd/cdrw -nice drive btw-
Intel p4 2.8
geil 2x 512 pc3200 value ram (nice blue spreaders!)
MSI gf5600 vtdr128 --should I set agp aperture in bios to 128??--
no tweaking yet, just out of box and stable...
standard cooling minus 1 side fan that wont seem to work
feelin' noobaliciousIntel have an excelent utility to test the CPU, if you really got the one you paid for and not an overclocked one.
http://support.intel.com/support/processors/tools/frequencyid/download.htm -
I have replied to you three times now without reply. I DID NOT authorise a payment of £9.99 for NowTV. What is the solution to getting my money refunded. I think you assume I will go away after being Ignored. No I will not go away. I find now that you have DISABLED MY APPLE ID. Is this a punishment you use to anyone who takes up a stand against charges being made unauthorised on their account?. Please tell me why you have disabled my account. When will my account be restored? If not when will you refund ALL my purchases made to APPLE/ITUNES? I can then move on to another brand and hopefully better customer service. After reading articles regarding APPLE ID DISABLED it appears common practice from your company to DISABLE anyone's account if they question unknown charges. Please reply with your intentions regarding the unauthorised payment and the DISABLING of my account.
David Forrester.
Sent from my iPad
On 18 Mar 2014, at 09:20, iTunes Store <[email protected]> wrote:
Follow-Up: 319042795
Hello again,
I wanted to send a quick note to see if you are still experiencing any difficulties with the iTunes Store. Resolving your issue is important to me, so please don't hesitate to reply if you need any further assistance.
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Dear David,
Welcome to iTunes Store Customer support.
I understand that you have been charged an additional 9.99 GBP for a purchase that not authorized. I know how eager you are to know more about this purchase and I am happy to look into this for you.
David, the purchase worth 9.99 GBP was for a day pass from "NOW TV for Apple TV." To review your iTunes Store account's purchase history, please follow the steps in this article:
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Please reply to this email and let me know if this purchase was unauthorized.
Thank you for being an iTunes Store customer. Have a great day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Lang_Country: en_gb
User Storefront: UK
Concern Type: Problem Not Listed
Web Order #:
Content Title: NOW TV Day Pass
Provider Name: BSkyB
Track IDs: []
Purchase Date : 2014-03-16 12:33:48 Etc/GMT
Purchase Device : Apple TV
Comments : I am being charged for what is listed plus another _9.99 for Apple TV pass. Did not authorise this _9.99 charge and not sure what it is exactly.
<Personal Information Edited by Host>This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
Unfortunately no one here can access your support history. You must respond to the emails directly. -
I am wondering if you can get live wall papers for the iphone 4s, i down loaded app that said live wall papers but they didnt actually do any thing... I am looking for the ones that move and stuff...
if you downloaded an app outside of app store it would be a jailbroken app which cant run on non jailbroken iphones
also "live" wallpapers suck battery alot -
Why redeeming a code is so complicated? We need valid reason and explanation to get and satisfied on what we paid for. Be user-friendly to make it easy not messy.
I did that link you refer to me (manually and using camera). But still nothing happens, always prompted "not properly activated" or "invalid code". And i did follow the instructions how to send an issue/problems/case regarding itunes card code query.
My apology dude.
I did change country/region, itunes store country, apple id, but still prompting FAILURE "The Gift Certificate or Prepaid Card you entered has not been properly activated." Does it mean it needs to activate by Apple Inc. before i can use it? If that's the case, everytime i buy an itunes card, i need to go Apple Support? Is that so?
Please help me dude regarding this matter, i know you're well knowledgeable about apple systems.
Thanks in advance. -
Hello, can you tell me what i pay for. Itunes is collecting money form my visa on certain days of the month (for example on 15 september, on 12 september on 1 september etc). I have not downloaded apps for which i have tp pay. Do i have done something wrong or what???
It sounds like you may have subscriptions.
If you want to view your app subscriptions:
From your device's Home screen, tap App Store.
Tap Featured at the bottom of the screen.
Scroll to the bottom of the page.
Tap the Apple ID button in the lower-left corner. (If you are not signed in, tap the Sign In button, and sign in with your Apple ID. Then, scroll back to the bottom of the page, and tap the Apple ID button.)
Tap the View Apple ID button.
Enter your password and tap OK.
From the main account page, scroll down and tap Manage App Subscriptions. If you don't have app subscriptions this button will not be displayed.
You'll then be taken to your App Subscriptions page.
To turn off auto-renewal:
From your Manage App Subscription page, choose an app subscription.
Tap the subscription category for which you want to disable auto-renewal.
Tap On to toggle the switch to Off.
You'll receive a confirmation message; tap Turn Off to confirm your choice.
To turn off auto-renewal on computer:
Launch iTunes on your computer.
Choose Store > Sign In from the iTunes menu.
Enter your Apple ID and password when prompted.
Choose Store > View My Account. You may be asked to re-enter your Apple ID password. Click View Account .
From the Account Information screen, scroll to the bottom of the page to the Settings section.
Click Manage to the right of Subscriptions.
From the Manage Subscription screen click on the subscription that you would like to manage.
On the Edit Subscription screen, you will see the current subscription status and subscription details.
Click the Off radio button to turn off Auto-Renewal.
You will see a confirmation window asking you to confirm.
Click Continue to proceed.
Note: When you turn off auto-renewal, you will no longer continue to be billed for your subscription, however your subscription will continue until it expires. -
I purchase Adobe Creative Suite 5.5 Web Premium and I did not get Illustrator in my package. Can you check on that issue please!
Web Premium does not contain AI.
Mylenium -
I added storage and paid for it after I got an email that said it was expiring. Now I get an mail you are extending. How can I get my 40'dollars back??????
Call Apple and ask. We're users here and cannot help you.
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If you registrate one Apple ID for each iPhone/iPad, you'll get 5GB on iCloud for each Apple ID, right? I have two iPhones and one iPad with the same Apple ID, why can't I get 5 GB fo each of them?
Actually, everyone missed one point, when a device is priced, the cost of icloud storage space for that device is also included in it that is why they are able to give you 5gb each for each user ID, in nutshell there is nothing free coming with apple device purchase, it is paid for. What they are trying by giving only 5gb per user ID irrespective of the number of devices used is pure broadlight looting, they take money from you when you buy each device and give you nothing, This is a case of goods and services bought but not fully deliverd ie apple can be suied for discreminatory treatment towards it's users. I wonder why no one tried this yet in America where everyone sue everyone for petty things..... there is no one to take up this issue? . if tim got any love for the guys who shell out money for the devices his company makes, he should be implimenting this as priority before someone wake up from sleep and sue him.
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DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service
It is really a pain, dissatisfaction, and a lot more when you have Verizon as your service provider. I have been having service for my cellphones with Verizon for over 3 years, and did not have any major problems, so when I moved to my new place I thought it’s better to get the Fios, and have one bill for my all Verizon services. I went online and started to order my products online. During ordering, the chat session opened and I started chatting with the Customer Service Rep in order to get help through the process. When we were in the step that I could order the home phone plan, I saw the International World Plan, and I asked the lady to give me some information about this plan. I asked her that I want to call to my country and I mentioned my country’s name to her as well. I asked her that if this service is available for my country, and she said “Yes” you can call to over 100 countries with this service and she encouraged me to get the 300 minutes service. Since the plan sounded good to me I decided to get the 500 minutes instead of 300 min, and after I ordered my plan, I started calling overseas, and happy that I am paying less than the Phone cards with this plan. On March 26 I received my bill, and saw that Verizon charged me 142 $ for the less than 200 minutes that I called to my country, and there was a Letter “N” in front of each phone calls. I checked the guide to see what does “N” mean, and I saw that it said N means “Denoted calls are NOT listed in World Plan”. Well, thanks to the lady who gave me the wrong information while I was ordering my plan online, but she or the Verizon company is not that much lucky because I printed my chat session the day I ordered my plan since I wanted to have the information of what I actually had ordered. That time I did not think that I may get in trouble like this. Since March 27th, I have been calling Verizon every other day, and I have explained my issue to more than 10 Customer Service Reps, and each of them asked me to fax my chat session to them. I have been faxing that to all the numbers that they gave me, and I am keep faxing them, but do not get any respond. One of the Verizon’s Supervisors, whose name is Mark, called twice on my home phone number during the daytime, around 3 pm, and he left massages. On his second massage, he said that he checked the plan and my country is not listed in the International World Plan. He just said this, and he said that he was going to call me back, but never happened. He also did not leave me any phone number that I could call back. Also, since my cellphones are listed in the same bill as my other products, he could easily see the other numbers that he could call and reach me, but he did not bother himself to do so. I have even changed my home voice mail greeting addressing to Verizon, and left my cellphone number in voice mail greeting. I am so sorry that I have to say this, but this seems a definite fraud to me. I did not know about this plan, and I asked the Customer Service Rep to help me. She was responsible to check my country, or at least let me know how I could find out about the coverage. This is ridiculous, and if Verizon cannot take over this problem, my lawyer will take the action over, and takes the issue to their corporate court. I am not going to give up about this, and I decide to give Verizon about a week or so to solve this issue, but I won’t wait more than that. Just a friendly advice to people who want to get the home service through Verizon: DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service. There is nothing about taking care of customer in this company, and you are going to be stuck with what you get.
Mahsa21,
We are glad that we were able to resolve the international calling plan issue for you. If you need assistance,please reach out to us.
thanks,
Tonya D.
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