Dimage Scan Elite 5400 problem

My father has a Minolta Dimage Scan Elite 5400, bought while he still used Windows XP. He now has an iMac running OS X 10.6.6 but is unable to achieve decent scans of negatives. They all turn out with awful colours, strange dark banding and other weird effects. However, when I connect the same scanner to my Macbook, also running OS X 10.6.6 (having installed the same Minolta software) I am able to get first class scans. This is rather perplexing. Does anyone know why this might be? Both machines are running the same version of OS X and the same scanning software. The only difference (apart from mine being a notebook and dad's being a desktop) is the amount of other pro imaging software he has installed; namely Adobe Photoshop CS4 Design Premium and Epson scanning software. Could there be some conflict going on there? Any ideas or suggestions greatly appreciated. Cheers.

You can try to download the software from the
following site:
http://ca.konicaminolta.com/support/americas/scanners/
dimage-scanners/dimage-scanelite54002/softwaredriver
s/drivers/ver102_mac.html
However, if this software does not resolve your issue
you are probably out of luck seeing as this product
has been discontinued. Which means it is unlikely
they will update the software/drivers for this
product.
I believe that 3rd party software, such as Vuescan and Softimage will work with the Dimage. If that is the case I think there may be a 3rd party driver that I don't know about.

Similar Messages

Scan Elite 5400 not supported?

I have a Dimage Scan Elite 5400II, and when I start the program I get a dialog box saying all my scanning software isn't installed. Worked fine on my PowerBook G4.
What software will work with my MBP and Scan Elite and give me a RAW file?

You can try to download the software from the
following site:
http://ca.konicaminolta.com/support/americas/scanners/
dimage-scanners/dimage-scanelite54002/softwaredriver
s/drivers/ver102_mac.html
However, if this software does not resolve your issue
you are probably out of luck seeing as this product
has been discontinued. Which means it is unlikely
they will update the software/drivers for this
product.
I believe that 3rd party software, such as Vuescan and Softimage will work with the Dimage. If that is the case I think there may be a 3rd party driver that I don't know about.

I have a Konica Minolta DiMage Scan Dual IV scanner for use with 35mm slides. KM refers me to Sony.

I have not used my DiMage Scan Dual IV scanner since 2005. The KM web site tells me it has discontinued support for the unit but that Sony now does it. I am looking for an update to my software that will allow me to connect the unit to a Mac System 10.6.8, then a 10.7 iMac. Can you provide me with an updated program?

Hi Guy,
Welcome to Sony Community!
Sony is no longer supporting Konica Minolta products. However, as long as the camera body is Sony, the unit will be repaired by Sony for the following situations:
If you do not know whether the defect is of lens or body.
If you’re unable to detach the lens/accessory from the main body
Units requiring repeat repair.
Additional information for this model will be available on Konica Minolta website:
http://ca.konicaminolta.com/support/repair/index.html
Thank you for your post.

Photosmart 7520 scan to email problem. Unable to connect to web services

I have a Photosmart 7520 working perfectly and suddenly since a week ago when I try to scan to email problem I get the error Unable to connect to web services
I followed all the forum instructions. Removed power for over a minute from the router and printer and connected the router first.
I checked that the apps in the printer main screen work ok,
I followed the suggested steps below
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 8.8.8.8
b. Alternate DNS Server should read. 8.8.4.4
7. Select apply you might get a warning just select okay.
And nothing works.
Any help please??

Hi Iru67,
Welcome to the HP Support Forums. I understand that you are unable to connect to web services, therefore not allowing you to use the scan to email feature of your Photosmart 7520 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

When say opening my mail box a new pages opens to a site not where I selected to go have run anitvirus scans with no problems found any ideas.

When opening my email a new page opens in my browser it may be just a normal site or my WOT warns of danger. If I X the new browser and go back to my email all is normal until I ask for the email again a a later time. Have run numerous virus scans and superantispyware scans with no problems found. also when opening a google search when I click on a site a new google search opens with the same search information.

It's a really bad idea to post your email address - it's an invitation to spam - and I've asked the Hosts to remove it. (Even though I've now noticed you mis-spelled it! - anyway, never post your address in a forum.)
You have a site here: http://virginiagordon.com/www.virginiagordon.com/WELCOME.html
If that's not the page you are having trouble with, what is that page's URL?

HP LaserJet Pro 200 M276nw - Scan to Computer problems

So I've got an HP LaserJet Pro 200 M276nw. Have trouble activating the scan to computer option. Here's my setup:
One desktop computer and three laptops are connected to a local network. The desktop pc is wired to the network, all three laptops are connected wirelessly. The HP machine is wirelessly connected to the same network and also connected via USB to the destop pc. When I try the "scan to computer" option, I get the message that I should activate this function on the computer. Well, there's simply no such option. Here's a screenshot:
I also looked in the bin directory of the printer software but found nothing that looks like scan to computer:
So what am I doing wrong? Please help! Hope to hear from a member of the HP staff.
There's also something else - I can't seem to get the scan to network folder function working. I've specified a network folder, it has been shared with everyone (read/write access), all computers on the network have acces to it, but the printer fails to access it. The test in the HP device toolbox is also unsuccessful. What is the problem here?
Thanks!

Welcome to the HP Forums Cloyne,
I see by your post that you aren't able to scan to computer, the Mac is never recognized as a possibility in the Scan to Computer menu. I can help you with this.
Please provide the firmware version on the printer. Printing a Configuration Report.
The latest firmware online is 2014-06-04 , Version20140521.
Here is a document which shows the features available for scanning from the control panel.
The scanning to computer isn't listed. This model didn't originally come with this feature.
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder).
I will check into this further, to find out if the new firmware allows this feature.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

HP LaserJet 400 colorMFP M475dw scan to email problems

Hi all!
I'd very much appreciate a solution to my agony.
We recently purchased a HP LaserJet 400 colorMFP M475dw multifunction printer. Now I'm trying to set it up (browser administration -> Scan --> Outgoing E-mail Profiles) to send scanworks by email but facing following problems:
1. When typed in all the credentials correctly, even the "Test & Save" option takes ages. After cople attempts I got it succesfully tested.
2. Using my personal gmail-accout as sender, the scanning work takes a long time. It stops in connecting smtp server phase for quite a long time before even starting the actual scan.
3. Using the company's newly created email accounts as sender, it takes even longer. I just timed it to take 6 minutes and 23 seconds before it started the actual scanning.
4. Now it seems to send the scan ok, but with some of the first attempts it failed with some general error message asking to try again.
In my opinion the time it takes is totally unacceptable. Is this some known issue and is there a workaround?
Our company emails run on MS Office 365 and I'm using smtp.office365.com as the smtp server, port 587 and SSL/TLS checked (tried unchecked too). As I said with Gmail it might not be as slow but still very very very slow.
Please help?
This question was solved.
View Solution.

I also wanted to know if a HP M575f MFP is able to scan-to-email to MS Office 365 before buying the printer.
Because I didnt find reliable information in the internet, I contacted HP Germany.
Today they told me that HP printers don't support Office 365. The original wording was:
'Allerdings wird Office 365 nicht von unseren HP Druckern unterstützt.'
So far my present knowledge.

Scan to Computer problem HP Officejet Pro 8500 (A909a) OSX 10.7.5

Good afternoon,
First of all I appologize if this question already has been asked a thousand times, but I am unable to find a solution in the somewhat simular stories. But reading thru all off them, while English is not my native language, was beginning to wear me out.
My set up is as follows:
- HP Officejet Pro 8500 all in one - A909a
- 2 iMac running with 10.7.5
One can be selected using the "scan to computer" and the other can't. Both have identical systems, the only difference is the one that can not be found by the printer is the one that has done all the available updates.
So far I have done an "repair permissions", looking for additional updates and finally an uninstall of the software. I installed the programme HP_Installer_Officejet_Full_Group05_10.6.dmg (which I believe is the one that came with the printer) after which it all works again. So problem fix I know... but when checking for updates using the Apple update, there is an update waiting for me and when I run that one, that computer dissapears again from the "scan to computer sellection).
For now I am keeping the update sitting in the Apple Update and happily use all the functions, but I am curious (and a bit OCD with the fact there is an update hahaha), can I ever have my software up to date without having to loose that function? Or is there another update/fix I can try using the up to date software?
Thanks in advance for any response!

Welcome to the forums, I hope you are well
I noticed your post and have read it thoroughly. My first question to you is, what is the update that is waiting? I would like to know about the update before we continue.
Please let me know and I will gladly look into this some more for you!
Best wishes,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

LaserJet 2600n Print Quality problem (with a scan showing the problem)

I'm trying to create areas of solid colour in order to use the toner transfer method of making printed circuits. To do that I need to print really dark solid black blocks - when I try that I see uneven toner in certain areas. This scan of the output shows the problem:
There are lighter areas (less covered by toner) at the bottom (page orientation wise) of solid black blocks - but only where there is a subsequent block of black below! For example, the leftmost shape's bottom edge is fine.
I'm perplexed. I'm very impressed with the configurability of the 2600n, and I get the feeling that there's probably a setting I could tweak to solve this, and I'm hoping that there's a laser printer expert reading this forum who'll have some suggestions.
Cheers,
Chris.

It looks to me as if you have your print quality setting in your printer driver set to standard or draft rather than set to best photo. This setting has to be changed in your printer driver which is accessed by the button in the lower left-hand corner of the screen when you are in the print module.

Scan file size problems

Before I discuss the problem with Preview and Image Capture I want to mention that I used to create my PDFs using "create PDF from scanner" in Adobe Acrobat and now it no longer detects my scanner (now that the HP drivers are included in OSX ... actually it used to, so I suppose that an update caused this problem). If anyone has a solution to fix this it would be great!
The problem that I have with scanning using Preview and/or Image Capture is that the PDFs which are created are way too large in file size. Simple, black and white scans at 150dpi which would weigh about 30 - 40k when created in Acrobat Pro weigh over 300k when created in Preview and/or Image Capture. I tried using the Save-as "Reduce File Size" feature and the quality reduction was unacceptable.
Can anyone help?
Thanks,
Scott

Simple, black and white scans at 150dpi which would weigh about 30 - 40k when created in Acrobat Pro weigh over 300k when created in Preview and/or Image Capture.
Not enough information. How big are these images on average? 8" x 10"? 5" x 7"? Letter size (8 1/2" x 11")?
As a comparison, if I create a 3" x 5" grayscale image at 150 dpi, it comes out to 330 Kbytes as an uncompressed TIFF.
Also, you're not actually creating a PDF from a scan. You're just embedding a raster image within a PDF file. Since your PDF workflow has been disrupted, you could save quite a bit of space by doing one of two things.
1) Scan your images as a level 12 JPEG, which is the highest quality level. Experiment with the level setting to reduce the final image size. But if quality comes before size, I wouldn't use less than 10 as a quality level.
2) If you don't want any loss of quality at all, then use TIFF with LZW compression. LZW is lossless.
If you require your scans to be in PDF format, then what you were likely doing in Acrobat Pro was using the Images setting at JPEG with Maximum or High quality. Which, if you're using one of the presets, choices in that range would be Press Quality, or High Quality Print. That's the only way you're going to keep the size down without destroying the image.

Scanning to PDF problem on Acrobat Prof 8

Hi
I have a problem when I try to scan to PDF at the point when I try to set a location on the network drive or if the location is already set, it says:
'An error occured while reconnecting....'
Microsoft Windows Network:The local device name is already in use
The connection has not been restored.
You can press OK a few times to these messages and eventually it scans and I have no problems when I access those folders through Windows Explorer.
Any ideas?
Windows 2000, Acrobat 8 Prof.

I hope this isn't a dumb question, but is it coming from the scanner? We have to watch two things when scanning on our Canon 5020s.
#1 Make sure the sidebars are as tight as possible, including making sure the stack of paper is very clean and straight and tight.
#2 There is a setting in our scanner called Margin. It corrects for things like manufacture defect. If we leave that setting alone, we get a small black edge. We have it set to -2 to decrease the scanning area. This fixes that problem.

SCAN ABAP-SOURCE : problems to recognize all DATA declarations

Hi all !
My problem is simple :
When I scan a program, all data declarations structures are not recognized :
        SCAN ABAP-SOURCE t_code_prgm TOKENS into t_tokens
                                  STRUCTURES into t_structures
                                  STATEMENTS into t_statements
                                      LEVELS into t_levels
                                  WITH INCLUDES
                                  WITH ANALYSIS.
In "t_structures", for some data declarations, the scan find statement types "d" (DATA) and "t" (TYPES), but not others ("k" --> constants ...etc...)
With DATA, SCAN recognize itab like "DATA : BEGIN OF itab ....", but no "DATA wa_data type ..." !!!
Do someone know why ?
I need this to scan programs and control how DATA are named.
Thanks !
Stephane.

Hi,
If RSA3 is giving the error that means the data source is not ready yet.
May be you should again do the transports and see if there is no difference between the development and production system.
Also make sure that you have maintained all the settings for the CO-PA to work as it was in the developement system.
Also
Try to run a delta after 2 hours of initialization in production dont schedule it immeadiately.
Are you sure that delta and init and RSA3 was running fine in quality and developmenet system in the same way as you are trying here??
Thanks
Ajeet

Windows scan and fax problems

I am not a computer guy. I have had nothing but problems reaching out via phone and online support for this simple problem. Microsift support web site is not working properly. Please help. I can not find the windows fax and scan
program on my windows server 2002 R2 that I just bought. Where can I find it and how do I activate it? Everywhere I look for it on my computer I can't find it. Thanks

Welcome to the Forum, losblanco,
I checked on this for you and I think your answer is here:
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/operation-could-not-be-completed...
If you don't find the solution there,
or if you need help for any other reason,
please come back and we'll take another shot at it!
Good Luck!
I hope this helps.
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Set in Reply “Accept as Solution” if it’s fixed!
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Kind Regards,
Dragon-Fur

HP Photosmart scan to email problem

When I try to scan to email I get the message "unable to connect to Web server" . I have checked the forum on troubleshooting and it looks like everyone required a message to fix this problem. Thanks.

Hi BettyBennett,
Welcome to the HP Support Forums. I see that you are getting a connection error message when trying to use the scan to email feature of your HP Photosmart printer.
There are several steps I would like you try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Disabling Intego Virus Barrier Real Time Scanning Solved my Problem

I was having terrible problems trying to get time capsule to work with my macbook pro until i permanently disabled Intego Virus X5 Barrier's Real Time Scanning. This solved my problem. Hopefully it might help somebody out there too.

Often times, considering how advanced malware has gotten, a System Restore will simply result in getting infected again. Most infections I've come across tend to occur months before they actually strike and are found. If they are one of those infections that slip in overnight (those JavaScript ones that slip in through Advertisements and infected search results), those tend to infect even the System Restore points. System Restore is a handy tool to have, but it isn't bulletproof.
When such issues happen, MalwareBytes Anti-Malware and SUPERAntiSpyware are wonderful, free pieces of software to have around. Best scanners out there for Malware that are updated daily. To be on the safe side before you start messing with the system anymore, download and install MalwareBytes (http://www.malwarebytes.org) along with SUPERAntiSpyware (http://www.superantispyware.com) and perform a full scan with both scanners. Clean out any infections found, reboot if needed, and then we can go from there to see why the Security Suite is acting up.
When you install the Verizon Internet Security Suite (McAfee under the hood), one of the first things it does is disables the built-in Windows Defender as well as the Windows Firewall, since the Security Suite includes a Firewall and a Spyware scanner with itself. Having two Firewalls and/or real-time scanners in operation can cause some rather nasty problems, besides dragging down system performace. So yes, if the security suite is installed, it's normal for Defender and Windows Firewall to be disabled. When the suite is removed, Defender and Windows Firewall should automatically be re-enabled.
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Dimage Scan Elite 5400 problem

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