Direct link greyed out in PP and I can't open PP projects in SG. Any ideas?

The option is in the PP file menu but never available to action. I have uninstalled and reinstalled CC to no avail. Everything else seems to work. Could it be a codec thing?
My system is:
MacPro 5,1 6 core 3.33GHz
48GB RAM
GTX 680 Mac
OSX 10.8.5
Matrox MXO2 mini
Adobe CC - all up-to-date
Thanks for any help!

After over 3 hours with Adobe technical support this morning, my case has now been escalated and I will be called back tomorrow by someone from 'the next level of support'. Sounds fun!
From being a minor irritation, this has now turned into no Premiere or Speedgrade at all!
Very impressed with the commitment of the support staff, though. I'd have to pay through the nose for this quality of assistance from Apple.
More updates as they happen ...
Dominic

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Direct link greyed out in PP and I can't open PP projects in SG. Any ideas?

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