HT5330 My email crashed and my ICloud icon disappeared from my system preferences and was reverted back to mobileme which of course no longer functions and I can't seem to fix it. Any ideas?

My email crashed and my ICloud icon disappeared by my system and reverted to mobile me which of course is no longer available. Any ideas on what to do?

You'll actually need to order a snow leopard DVD first. Then you can download mountain lion via the app store. Confirm you meet the requirements: http://www.apple.com/osx/specs
If you dont, you might be able to get lion instead. That's an order over the phone, to get a redemption code.
And make sure you're actually contacting apple: http://support.apple.com/kb/HE57
You'll also want to confirm your 3rd party apps are compatible before an OS upgrade. Of course, you'll also want to backup your data.
Message was edited by: Imp68

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I just upgraded to ios5 and all my contacts disappeared from my phone. How to get back ?

I just upgraded to ios5 and all my contacts disappeared from my phone. How to get back ?

Are you saying that you had all your music safely stored in itunes and now it's all gone? You might try getting back the itunes folder that contains all your music (you haven't told us what kind of computer you're using) from a computer backup, say from a day ago. If using a mac, look in Time Machine, in the music folder for your account.

I have a Mac OS X 10.6.8, with built in webcam and mic. Recently none of my systems recognise/detect the camera/audio. Am not sure how this happened but am hoping to reset somehow to fix. Any help/ suggestions how to do this is greatly appreciated!

built-in webcam on my Mac laptop (running OS X version 10.6.8). Today Skype would not detect my camera and YouTube won’t either. Any ideas on how to fix this?Any help would be greatly appreciated!

Hope info from this article is helpful.
http://support.apple.com/kb/HT2090
Reset SMC. http://support.apple.com/kb/HT3964
Choose the appropriate method.
If this does not help, contact Apple.
Best.

After preferences have been opened and closed, instead of folding back into the menu bar a grey square stays in the far left hand corner of my screen. This is then replicated on every screen. I can't seem to solve this, any ideas?

After using the preference pane, it does not fold away back into the finder bar but leaves a grey square in the top left corner of the screen. When I switch to another screen within spaces, the grey square still appears.

I have the exact same problem.. I tried disabling all add-ons and I'm only using the default theme... still no change. Whenever I close the preferences window it becomes an obtrusive grey square in the top left corner of the screen. It even obscures other open applications and won't disappear until I quit Firefox...

I recently up-graded to Firefox 4.0 and now I have lost all of my settings at the top of the page. I need my hotmail and muy bookmarks etc back like they were. I no longer have aol but can't seem to get away from it. Help....Marilyn

All of my settings have changed at the top of my page since I up-graded to Mozilla 4.0. How do i recover everything? Even my hot-mail and bookmark bars are gone. Help

Ok this is bizzare!
Thank you for your response, I went throught each and every step without any luck, even got the recovery programme, and painstakingly tried to sift through all that mumbojumbo to find what i needed. finally found the bookmark bit, but it had been fully overwritten :(, so on reading about previous ff versions, found the sqlite thingys, and they were relatively unscathed(partly written over, but saveable apparently TG), saved them to adiff drive, amongst other possibly good folders. Then looked up how to install them, and it said to close FF, and install to profile folder.
So i tried to close FF, and the original problem from a few days ago, where it asked me if 'i was sure i wanted to close this window as it has X tabs open', popped up again. This is where 'open blank page' selection was set, over 'open previous tabs'. Wanting to save that info on how to sort out these friggin files, I reset the Option to 'open previous tabs', and closed FF. After unsucessfully searching for the profile folder on my laptop, i opened FF intending to search online for where i could find said folder.
AND BANG, surprise surprise, the FF I had just closed with only tabs open about finding out what the heck to do, had disappeared, and instead my original saved tabs were up, and my bookmarks are there..... I am gobsmacked! what the heck just happened there???
I have made 3 back up in different folders now, of those friggin bookmarks. I am weary now tho of shutting it all down.... what if its back to the other pages I had with no bookmarks, tomorrow :(

I am running OS X 10.5.8 and don't see an iCloud icon in my system preferences. I do see a Mobileme icon but I would like to have all my mac devices on iCloud. How can I get iCloud on my desktop?

I am running OS X 10.5.8 and don't see an iCloud icon in my system preferences. I do see a Mobileme icon but I would like to have all my mac devices on iCloud. How can I get iCloud on my desktop?

iCloud requires 10.7.2 or later. See the following about how to upgrade:
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

My mum has an iPad 1, the email programme will not open properly. If you click on the icon it opens only for a few seconds but then shuts. In that few seconds you cant select anything that you see on screen. Any ideas? Thanks

My mum has an iPad 1, the email programme will not open properly. If you click on the icon it opens only for a few seconds but then shuts. In that few seconds you cant select anything that you see on screen. Any ideas? Thanks

If the Reset Ian mentioned doesn't work...
Shut down and restart the Mail app...
- From any Home Screen, double tap the home button to bring up the Recents List
- Tap and hold any icon in this list until they wiggle
- Press the red to delete the Mail app from this list.
- Press the home button twice when done.
- Restart the Mail app

HT204053 I've recently changed my email address and my apple ID but sometimes I'm still prompted to use my old apple ID and password which I don't use anymore. I can't seem to be able to delete my old Apple Id, any suggestions?

I've recently changed my email address and my apple ID but sometimes I'm still prompted to use my old apple ID and password which I don't use anymore. I can't seem to be able to delete my old Apple Id, any suggestions?

Please follow these steps in order to get it working properly again.
Please change your Apple ID back to your old email address (that you used as Apple ID before) here:http://appleid.apple.com
Then go to all your devices - iPhones, iPads, Mac etc. - ("Settings > iCloud") and delete your iCloud account from this devices (+ turn off Find My iPhone, but I guess it will ask you that anyway)
After that go back to http://appleid.apple.com sign in again, and now change your Apple ID again to your new email address.
Finally, set up your iCloud account on all your devices again.
Now, everything should working properly again.

I am trying to pair my cell phone and tablet using Messages App, but only MMS messages will come through on my tablet. I've tried pairing and unpaired, reinstalling app on my tablet, and can't figure it out. Any idea how to fix this?

I am trying to pair my cell phone and tablet using Messages App, but only MMS messages will come through on my tablet. I've tried pairing and unpaired, reinstalling app on my tablet, and can't figure it out. Any idea how to fix this?
Thanks

I Shared my most ridiculous situation but didn t log under your problem.
sorry, I gave you your answer under sunshine99 or Dianna. I want out and you want in.
if you not find just email me at [removed]
thanks
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

I recently downloaded a 10.6.8 update and a game program has now been reduced in size. It's specifications are set for full screen, but it is about 1/4 of the size. Any ideas how to fix?

I recently downloaded a 10.6.8 update and a game program has now been reduced in size. It's specifications are set for full screen, but it is about 1/4 of the size. Any ideas how to fix?

Hi, I have got the same problem but all is 1/4 the size have you fixed it?

I can no longer receive or send email via my Yahoo account from my iphone6. I've downloaded several "help guides" from the internet and tried them, including deleting the Yahoo account and re-adding it via imap. But nothing seems to work. Any ideas?

I can no longer receive or send email via my Yahoo account from my iphone6. I've downloaded several "help guides" from the internet, deleted and re-added the account via imap settings. Nothing seems to work. Any ideas?

Use the yahoo app if available?

HT201413 Was following prompts to update my ipod to iOS6 and itunes says the ipod needs to be restored, but when I follow the prompts to restore it says it can't find the ipod? Any ideas?

Was following prompts to update my ipod to iOS6 and itunes says the ipod needs to be restored, but when I follow the prompts to restore it says it can't find the ipod? Any ideas?

Did you try removing and reinstalling all the Apple software using:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

Got to end of trial period for Adobe reader XI and cannot revert back to old version or install another version b/c it says I have a newer more functional version, so now I've got no reader at all and cannot fix. Any ideas how to overcome this?.

Got to end of trial period for Adobe reader XI and cannot revert back to old version or install another version b/c it says I have a newer more functional version, so now I've got no reader at all and cannot fix. Any ideas how to overcome this?.

YOu need to be clear about the products you are using, so we can help you. In particular there is no trial of Adobe Reader, it is free and keeps running. Sounds like you are using some versions of Acrobat - which?
YOu must properly uninstall the trial, don't just delete files or you may get a mess impossible to recover.

I have iPhone 4 and I update it to iOS 7 and when I try to start the personal hotspot it crashed and for sometime my cellular data was also not working then allot a sudden the personal hotspot icon disappeared from my settings

I have iPhone 4 and I update it to iOS 7 and when I try to start the personal hotspot it crashed and for sometime my cellular data was also not working then allot a sudden the personal hotspot icon disappeared from my settings.
Has anyone faced a problem like this!!!

No. If you go Settings App > General > Reset > "Erase All Content and Settings", you will have the same iOS that was on the iPhone when you tapped the Erase button. If you believe your iPhone is Jailbroken, then this will not work. If you use iTunes on computer, this will put iPhone to current iOS which is iOS 7.0.2

My system preferences won't load. It opens straight up to the desktop folder and pictures won't load, leaving me with a color wheel. I've tried restarting my computer and that doesn't help. System preferences just won't open/load at all. Any ideas?

My system preferences won't load. It opens straight up to the desktop folder and pictures won't load, leaving me with a color wheel. I've tried restarting my computer and that doesn't help. System preferences just won't open/load at all. Any ideas?

Deleting the System Preference or other .plist file
..Step by Step to fix your Mac

HT5330 My email crashed and my ICloud icon disappeared from my system preferences and was reverted back to mobileme which of course no longer functions and I can't seem to fix it. Any ideas?

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