Disable Chat in E-commerce B2B

Dear all,
We have a B2B application set up, where the customer would like to remove the "chat" links from the Customer Support page (under "contacts" link). He would like to remove it both from the left side of the screen as well as from the main screen .
Any suggestions please ?

Hi,
Go to ecall/jsp/customer/index.jsp and you will find the code for chat link. Find this
<% if (channelsForm.isChat()) { %> and comment the code under this condition. It is present twice in that .jsp.
I think this should help.
Regards
Harshmeet Singh

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ERROR LOG ********************************************************************************
ISA Framework: java.lang.NoClassDefFoundError: com/sap/msasrv/socket/shared/ErrorCodes -
Loader Info -
ClassLoader name: [sap.com/b2b_thys1] Parent loader name: [Frame ClassLoader] References: common:service:http;service:servlet_jsp service:ejb common:service:iiop;service:naming;service:p4;service:ts service:jmsconnector library:jsse library:servlet common:library:IAIKSecurity;library:activation;library:mail;library:tcsecssl library:ejb20 library:j2eeca library:jms library:opensql common:library:com.sap.security.api.sda;library:com.sap.security.core.sda;library:security.class;library:webservices_lib;service:adminadapter;service:basicadmin;service:com.sap.security.core.ume.service;service:configuration;service:connector;service:dbpool;service:deploy;service:jmx;service:jmx_notification;service:keystore;service:security;service:userstore interface:resourcecontext_api interface:webservices interface:cross interface:ejbserialization service:jms_provider service:apptracing library:com.sap.km.trex.client library:crmtealeaf library:com.sap.mw.jco library:sapxmltoolkit library:com.sap.mona.api library:com.sap.tc.Logging library:com.sapportals.htmlb library:ilog.rulesilog sap.com/com.sap.jdo library:com.sap.util.monitor.grmg library:com.sap.util.monitor.jarm library:core_lib library:tcjmx service:tcsecsecurestorageservice service:tcsecdestinationsservice interface:tcsecdestinationsinterface service:applocking library:crmtclibcorelib Resources: C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtcpersmodelassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\struts.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\commons-logging.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmisasmartstreamassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmipcipcassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmipcipccoreassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtccontractassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\commons-lang.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\struts-legacy.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\commons-validator.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmisaauctionb2xassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\commons-fileupload.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmisashopadminassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtccampaignassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmipcipcpricingassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\commons-beanutils.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtcuserassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmisaisacoreassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtcappbaseassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\work C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmisaadvisorassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmisaisacorer3assembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\classes C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtcpcatapiassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\src.zip C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtcschedulerassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtcperstransformassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtccoreassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtcxcmadminassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtcpersrtassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmisaisacatassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\commons-digester.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmisabasketdbassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmisalwcassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtccatalogassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmisauserr3assembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\commons-collections.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmisaauctionbaseassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmipcipcboassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmisapersonalizationassembly.jar C:\usr\sap\NS2\JC00\j2ee\cluster\server0\apps\sap.com\b2b_thys1\servlet_jsp\b2b_thys1\root\WEB-INF\lib\sap.comcrmtcecommercebase~assembly.jar
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Every since I installed firefox when a new page loads when browsing the internet I get a 4" square blank chat box that opens in the right lower corner. I've tried disabling my chat on all programs and it doesn't solve the issue. I never have this problem when using chrome or internet explorer. I design web sites and like firefox the best for checking my pages after making changes. I would prefer to make firefox my default browser and delete chrome but this box opening is very annoying.
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Hi Tad Fitzgerald,
This sounds like the content in the new page may be not working correctly. You can try Safe Mode [[Troubleshoot Firefox issues using Safe Mode]] to see if there are any issues with the add ons or you can also try [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
What is the url of the new url feature in about:config?
The feature is browser.newtab.url.
I hope this helps.

CRM 5.0 E-Commerce B2B Internet Sales Pricing Not Working

We have configured a demo of B2B Internet Sales using SAP Best Practices Building Blocks (C14) along with other CRM building blocks. Pricing in CRM through CIC Web client is working properly. In Internet Sales, no pricing appears in the catalog or in the shopping basket. In the shopping basket the message "Pricing Document Could Not Be Created" appears. No additional information appears to be available in the ISA application.
When the order is saved after ignoring the pricing message, it is shown in CRM (CIC) with an error message "Pricing Document Currency Missing". Entering the currency "USD" through CIC causes pricing to appear. So this looks like some type of configuration issue where the ISA application is not finding the currency.
Any ideas would be appreciated.
--Will.

Thanks Srinivas,
Another member on my team found that we needed.
1. The Sales Order Transaction (ISBB) for Internet Sales was configured to use the wrong pricing procedure. It should have been "ISA Coll Show (Bskt)".
2. In the Sold-to business partner, the Sales Area Data needed to have the Sales Organization and Distribution Channel 02 with a blank Division.
CIC uses the same Sales Area data but with a Division specified. This is still somewhat confusing to me.

If you are using a screen reader and having problems using Mail, it might help to disable automatic page updates. Please note, this will also disable chat and text messaging within Yahoo! Mail.This problem has resurfaced from previous versions of Firefox.

I get a terrible display in ATT Yahoo!

I have this same problem and it occurs with other websites (like ESPN.com) too. Only I don't get the option of disabling automatic page updates on other websites. I disabled and reinstalled Mozilla and it went away for a short while. About two weeks later the same problem popped back up.

How to integrate the E-Commerce b2b Application of CRM2007 into EP7.0?

HI all!
How to integrate the E-Commerce Business-to-Business Application of CRM2007 into the Enteprise Portal7.0 with SSO?

1) Configuration SSO creation
 Logon the portal
 http://<hostname>:<port>/irj/portal
 (exampl : http://abcd:51100/irj/portal)
 here is host name is : abcd, port is : 51100
Step 1 : System Administrator
  System configuration
  Keystore Administration
 Click on u201CDownload verify.der file
 Save the verify.der file on your desktop
Step 2 : Logon to CRM system which is you need to backed system
 1) Execute the T-code STRUSTSSO2 in CRM system then it will appear "Trust
 Manager for Single Sing-On with Logon Ticket" screens
Click on import certificate and select the downloaded verify.der file from desktop.
File format should be binary.
 2) Click on ADD to ACL
 3) Click on "Add to ACLu201D in Certificate
 4) Enter the details
 System ID : ABC ( this should be EP (portal ) SID
 Client : 000 (This should be 000)
 Remaining are default.
 Then press enter
 5) Save the settings
 6) You should change the parameter values through RZ10 in instance profile
 login/accept_ss02_ticket = 1
 login/create_sso2_ticket = 1
 after that we should restart the SAP instance.

Displaying Images in the E-Commerce B2B Application

Hi All,
I have added some thumbnails to Products and i replicated the product catalog with all require settings like publishing id, but still the image is not displaying. I have added bitmap image.
Please let me know How exactly we have to upload the images in to product and what will be the require settings to display the images in the CRM ISA Application.
Thanks in Advance...

If you have an image/thumb attached to the Product it will display on the catalog, but not the other way around. I would love to have a way to mass upload images to the product, but have not seen a way yet...so, for our purposes, it's easier to upload to the catalog.
In 4.0sr1, there are two check boxes for delta replication of the catalog. We only check the Transfer Document Content, not Publish Docs via HTTP
I usually just hit F1 on the field to see what Help is built into the system. Both of these have good documentation.
Go to SE38 and review the program COM_PCAT_MASS_DOC_IMPORT
Here's the Help for that program in CRM4.0sr1:
Short text
Mass import of documents for product catalog items
Title
Mass Import of Multimedia Documents for Product Catalogs
Purpose
This report enables you to automatically import multimedia documents that are already available in a file system and assign these documents to product catalog items. The items are identified using a product number. An item is created if a corresponding one is not available.
A simple text file, which can be created using the normal spreadsheet programs or simple text editors, is used as a basis for the import. This text file should be made up as follows:
The first line is ignored, its content is insignificant and can, for example, contain the headings of the columns. The remaining lines correspond to the document that is to be imported and contain 3 to 4 columns with:
1. The product number of the catalog item that the document is to be added to
2. The number of the catalog area in which the item is located or in which it is to be created if it has not yet been created
3. The complete file name, including the path of the document that is to imported and assigned. Make sure that the import takes place on the frontend, that is the frontend must be able to read the file from a specified path
4. The document type of the document. This specification is optional, make sure that the document type for the catalog is valid for your application (that is to say that a corresponding folder for templates, for items of the catalog type is available)
Two formats are supported for dividing columns: "Tab-delimited", that is the columns are separated using tabulator characters or "comma separated", that is the columns are separated using semi colons (or another character that is not used in the column contents).
Selection
Required parameters are the product catalog and the name of the text file that contains information about the documents that are to be imported.
You can determine that all documents are to be considered as language-independent, with the "language-independent documents" parameter. You can specify a language in the field "document type" if the indicator is not set.
The "file format" parameter enables you to inform the system which format the text file has. You can use another separators in addition to the semi colon that is suggested as a default for: "comma separated values"
If you set the "Delete catalog contents" parameter, all of the catalog items are deleted before the import.
If you set the "Subsequently activate items" parameter, all of the items are activated after the import.
Example
Example for constructing a "comma separated values" file:
Product number;Catalog area;File;Document type
100001;AREA1;C:\My Documents\Images\100001_small.gif;CRM_THUMB
100001;AREA1;C.\My Documents\Images\100001_large.jpg;CRM_IMAGE
100002;AREA1;C:\My Documents\Images\100002_small.gif;CRM_THUMB

E-Commerce 5.0 for ERP B2B Scenario setup

Hello
Has anyone done this setup for the ERP E-Commerce B2B 5.0 scenario? The documentation is not clear as to how to perform the setup. I have seen other posts with regard to E-Commerce and a CRM backend but nothing related to the latest version of E-Commerce 5.0 for ERP Right now we are getting the following Runtime Errors:
(jco)
jcoping : ERROR
Connection failed. com.sap.mw.jco.JCO$Exception: (101) RFC_ERROR_PROGRAM: 'ashost' is missing
ZSKY_B2B (IMS)
Catalog Engine Test : ERROR
null
We have checked the config to define the ashost.
Any help would be much appreciated.
Thanks,
John

If anyone knows how to get a user-entered custom value from the item level to a custom java class, please let me know.
I'm still looking into how to extend the quote and allow for the re-use of it, if all the quantity on the line item has not been exhausted.
I can easily add a custom field to the header of a .jsp and access that user entered value by coding against the requestParser.
Example: Parameter xxx = requestParser.getParameter("customerHeaderParm");
But, when I add a customer parameter to the item level of the .jsp, I cannot leverage the same to code and get at the user entered value. The value comes back as null.
The two files I am working with are as follows: orderstatusdetail.jsp and Z_DocumentStatusOrderQuotAction, which is an extension of the standard class, DocumentStatusOrderQuotAction.
I am working with the requestParser within the ActionForward isaPerform() method of Z_DocumentStatusOrderQuotAction. I need to get to those item level values BEFORE the order is created from the quotation.

Disable Chat in E-commerce B2B

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