Disappointed with my  iMac

I'm the owner of a 21.5 inch intel based iMac.
This iMac was purchased in late June thus making it only 3-4 months old. As of recently my superdrive has been making a buzzing noise and has been scratching my media excessively. I sent it in for repairs about a week ago and just recently got it back. To my surprise it still makes a buzzing noise and my media continues to scratch up.
What I want to know is if I qualify for a replacement iMac. The geniuses obviously messed up and I'm afraid they will yet again. I don't like sending my iMac in for repairs. The mac has also been running unusually slower since I've gotten it back. I'm extremely frustrated with Apple at this point. How can a $1500.00 computer have so many problems and run so slow?

Hi, we commiserate with you, if yourMac was purchased thro' either an Apple Store, an Apple Approved Sales agent or online via a reputable Apple retailer your local Apple Approved Service agent or local Apple Store will honor the 12 month warranty..If it has been previously repaired either return the computer to them or contact Apple Customer Services..they will get your issue resolved without hesitation..Thousands of Macs are sold around the world every day, some will sadly be requiring TLC..
Usually after 3 repairs for the same issue Apple will replace the unit..Talk to the manager @ your local Apple Store..The cost of the computer is one thing, the reliability of 1 item within a highly complex electronic unit is another..I'm on my 5th Mac, yes I had issues with my just arrived 24" Refurb, in the end the issue was down to an Update via HP..after deleting the update the 24" is superb...The techs @ AppleHelp where amazing, they were the happiest guys I kno' once the issue was resolved..............happiiimakking""....L

Similar Messages

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    Send it. I feel for you, but the most sympathy you'll get is from fellow users on this board. These forums were one of the best ideas by Apple. Whoever thought it up is probably getting 1% of iPod sales as commission. Besides users helping users so Apple doesn't have to handle nearly as much tech support directly, this board is also a place for people to vent so Apple doesn't have to address your concerns. I'm not saying these boards are a bad thing ... they are very helpful, but you have better odds at winning the lottery grand prize than you do to get a reply back from Apple from a letter like this.

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